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Default De Dietrich oven: strangely bad service

The thermostat has gone wrong
in our De Dietrich double oven (model FB2727U11).

We are finding it extraordinarily difficult to get a replacement.
We have been trying for about 5 weeks,
with a number of bizarre excuses.

The oven is not new, but not very old (maybe 8 years).
As far as I can make out, De Dietrich makes dozen of models,
each using a different thermostat.

My present thoughts are that I would never get
another De Dietrich appliance.
Am I being unreasonable?
Perhaps it would be the same with any make?

--
Timothy Murphy
e-mail: gayleard /at/ eircom.net
tel: +353-86-2336090, +353-1-2842366
s-mail: School of Mathematics, Trinity College Dublin

 
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