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UK diy (uk.d-i-y) For the discussion of all topics related to diy (do-it-yourself) in the UK. All levels of experience and proficency are welcome to join in to ask questions or offer solutions. |
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#1
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Just received my Gas Bill from British Gas.
Small 3 Bed Bungalow reasonably insulated.
#Period: 23 Nov07----18Feb08 Kw.hrs used = 6685Kw.hrs.--- i.e 76Kw.hrs/day. (88days) 16Kw boiler(non modulating), on time = approx 5hrs per day Bill excl Vat = £177.80 They seem to have split the quarterly period into two parts so they can charge at the high rate twice during the quarter. Don |
#2
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Just received my Gas Bill from British Gas.
Donwill wrote:
Small 3 Bed Bungalow reasonably insulated. #Period: 23 Nov07----18Feb08 Kw.hrs used = 6685Kw.hrs.--- i.e 76Kw.hrs/day. (88days) Just over 3 kW mean over a whole day - quite modest. 16Kw boiler(non modulating), on time = approx 5hrs per day 15.2 kW mean input whilst on - sounds OK. They seem to have split the quarterly period into two parts so they can charge at the high rate twice during the quarter. Price change on or around 18th Jan explains that. The total kWh charged at the higher rate should add up to the normal quarterly threshold value (or be pro-rata to the old and new threshold values if the threshold has changed). Beware anyone taking Economy 7 electricity from them on the 'Click Energy 1' tariff: the previously very competitive night unit price has increased by over 103%! Time to change supplier, again... -- Andy |
#3
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Just received my Gas Bill from British Gas.
Andy Wade wrote:
Donwill wrote: Small 3 Bed Bungalow reasonably insulated. #Period: 23 Nov07----18Feb08 Kw.hrs used = 6685Kw.hrs.--- i.e 76Kw.hrs/day. (88days) Just over 3 kW mean over a whole day - quite modest. 16Kw boiler(non modulating), on time = approx 5hrs per day 15.2 kW mean input whilst on - sounds OK. They seem to have split the quarterly period into two parts so they can charge at the high rate twice during the quarter. Price change on or around 18th Jan explains that. The total kWh charged at the higher rate should add up to the normal quarterly threshold value (or be pro-rata to the old and new threshold values if the threshold has changed). Beware anyone taking Economy 7 electricity from them on the 'Click Energy 1' tariff: the previously very competitive night unit price has increased by over 103%! Time to change supplier, again... You can hide, but you can't run. Expect 50% uplift in all domestic energy prices by 2009.. I stuck some money onto a generalised commodity and energy tracker..its done +3% in just 4 weeks..justr about covered the *difference* in my oil bill (£1000 quid, yesterday) since last time. Ouch. |
#4
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Just received my Gas Bill from British Gas.
On Wed, 27 Feb 2008 01:57:38 +0000 someone who may be The Natural
Philosopher wrote this:- Expect 50% uplift in all domestic energy prices by 2009.. The price of the sunshine some use to produce 50%+ of their hot water over a year will not be going up by 2009. -- David Hansen, Edinburgh I will *always* explain revoked encryption keys, unless RIP prevents me http://www.opsi.gov.uk/acts/acts2000/00023--e.htm#54 |
#5
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Just received my Gas Bill from British Gas.
David Hansen wrote:
On Wed, 27 Feb 2008 01:57:38 +0000 someone who may be The Natural Philosopher wrote this:- Expect 50% uplift in all domestic energy prices by 2009.. The price of the sunshine some use to produce 50%+ of their hot water over a year will not be going up by 2009. Apart from nuclear power stations, all the energy that is used in the world, including fossil fuel, comes from sunshine. So with respect, the fact that the sunshine is free, is totally irrelevant. Everything is free, really, till you try and do something with it. |
#6
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Just received my Gas Bill from British Gas.
The Natural Philosopher wrote:
Apart from nuclear power stations, all the energy that is used in the world, including fossil fuel, comes from sunshine. What about tidal barrages? -- LSR |
#7
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Just received my Gas Bill from British Gas.
On Wed, 27 Feb 2008 01:57:38 +0000, The Natural Philosopher wrote:
Expect 50% uplift in all domestic energy prices by 2009.. If that happens and we then returned to very cold winters, the result would be disasterous for many households. Andy |
#8
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Just received my Gas Bill from British Gas.
Andy Cap wrote:
On Wed, 27 Feb 2008 01:57:38 +0000, The Natural Philosopher wrote: Expect 50% uplift in all domestic energy prices by 2009.. If that happens and we then returned to very cold winters, the result would be disasterous for many households. *shrug*. Too many people, too few resources. Welcome to the real world. It wouldn't be disastrous anyway. Just that people would have to buy more blankets, and with luck, the fashion for bared midriffs would vanish forever. Andy |
#9
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Just received my Gas Bill from British Gas.
On Wed, 27 Feb 2008 11:44:35 +0000, The Natural Philosopher wrote:
*shrug*. Too many people, too few resources. Welcome to the real world. Hmm... I'm quite aware of the real world. It was me who recently mentioned that the ONLY real answer is that the world's population should be cut in half, not be increased by 75 million/year, which is simply unsustainable. Why should those on comparitively low incomes be forced back into the 18th century , whilst the better off simply shrug their shoulder and continue in their profligate way? Andy |
#10
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Just received my Gas Bill from British Gas.
On Wed, 27 Feb 2008 01:57:38 +0000, The Natural Philosopher wrote:
I stuck some money onto a generalised commodity and energy tracker..its done +3% in just 4 weeks..justr about covered the *difference* in my oil bill ( £1000 quid, yesterday) since last time. Ouch. But only on paper, so unless you sell the units you still need the cash to pay the bill... If you sell the units you need to buy some (at the now higher price) for the next oil bill. B-( How many p/l was your oil? Projection for our nes fillup is mid April, though I expect that to get into May as things warm up and our useage goes down. -- Cheers Dave. |
#11
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Just received my Gas Bill from British Gas.
Dave Liquorice wrote:
On Wed, 27 Feb 2008 01:57:38 +0000, The Natural Philosopher wrote: I stuck some money onto a generalised commodity and energy tracker..its done +3% in just 4 weeks..justr about covered the *difference* in my oil bill ( £1000 quid, yesterday) since last time. Ouch. But only on paper, so unless you sell the units you still need the cash to pay the bill... If you sell the units you need to buy some (at the now higher price) for the next oil bill. B-( How many p/l was your oil? Projection for our nes fillup is mid April, though I expect that to get into May as things warm up and our useage goes down. All in, a grand for 2200 litres. I think that made it a base price of 43p or so. see www.boilerjuice.com for latest sharp prices.. Unlike road fuel which is all tax, domestic heating oil moves with base oil prices quite closely. I think this year will see ol in the $90-$120 bracket, with about $100/barrel being an effective floor. |
#12
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Just received my Gas Bill from British Gas.
On Wed, 27 Feb 2008 11:53:57 +0000, The Natural Philosopher wrote:
All in, a grand for 2200 litres. I think that made it a base price of 43p or so. That's the sort of price I was being quoted by most suplliers around here at Christmas. see www.boilerjuice.com for latest sharp prices.. No good for us, they don't operate here. I think this year will see ol in the $90-$120 bracket, with about $100/barrel being an effective floor. Hovering around $100 already. B-( Been fairly stable between upper 80's and 90 dollars a barrel since Christmas. What's pushed it up from 88 to 99 in the last couple of weeks? http://newsvote.bbc.co.uk/1/hi/business/7266223.stm Looks like it's the market men getting jittery and shifting into commodities. Rather than any real world problem, like lack of supply or wars... -- Cheers Dave. |
#13
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Just received my Gas Bill from British Gas.
On 27/02/2008 01:42 Andy Wade wrote:
Time to change supplier, again... Check with a comparison site, double check with the supplier's site then go through Quidco. Got £60 for changing to British Gas when they turned out to be cheapest last year and am now in line for £70 for changing to Eon now they're cheapest. YMMV -- F (Beware of spam trap - remove the negative) |
#14
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Just received my Gas Bill from British Gas.
Donwill wrote:
Small 3 Bed Bungalow reasonably insulated. #Period: 23 Nov07----18Feb08 Kw.hrs used = 6685Kw.hrs.--- i.e 76Kw.hrs/day. (88days) 16Kw boiler(non modulating), on time = approx 5hrs per day Bill excl Vat = £177.80 They seem to have split the quarterly period into two parts so they can charge at the high rate twice during the quarter. Don My advice is to get your gas elsewhere. I had been with British Gas for nearly 30 years at this house and my seasonal gas ( and electricity ) bills have been amazingly constant in terms of energy used. There was a time when they would estimate a bill and get it uncannily right. Recently their estimated bills have been all over the place, usually very much in their favour. Very high after prices had gone up and amazing low when price increases are due to happen. When I tried to provide customer supplied readings, the updates were ignored, whether provided by telephone or on-line. At least once per year they threatened me with disconnection for non-payment of a grossly inaccurate bill which I had already sent correct readings for. It was near impossible to speak to anybody who could efficiently sort things out and I never once got a reply to any letter or e-mail that I sent - not even recorded delivery letters. The only solution appeared to be to get involved with lengthy telephone calls, no doubt with British Gas creaming off a percentage of the call charge too. Last year I switched suppliers, based on reports of customer satisfaction rather than cheapness. My bills are even a little lower than before and the quarterly struggle to get a reasonably accurate bill has become a distant memory. After I switched, I got a phone call from British Gas, Customer Sevices asking why I had left, so I told them that their administration was appalling, they couldn't sort out problems and nobody within British Gas appeared to talk to anybody else or keep sensible records. He then said that he was looking at my account details and they had no record of any letters, phone calls or complaints and that I must be exaggerating. I pointed out that rather than me exagerating, he was simply proving my point. He started getting very hostile and I pointed out that he was supposed to be working for Customer Sevices. and that shouting at the customer is not generally regarded as best practice in customer service circles He put the phone down on me. In hindsight, I should have switched years before that. It's amazing to see how differently two companies can behave when it comes to selling me the same gas and electricitythrough the same pipes and wires. |
#15
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Just received my Gas Bill from British Gas.
Roly wrote:
Donwill wrote: Small 3 Bed Bungalow reasonably insulated. #Period: 23 Nov07----18Feb08 Kw.hrs used = 6685Kw.hrs.--- i.e 76Kw.hrs/day. (88days) 16Kw boiler(non modulating), on time = approx 5hrs per day Bill excl Vat = £177.80 They seem to have split the quarterly period into two parts so they can charge at the high rate twice during the quarter. Don My advice is to get your gas elsewhere. I had been with British Gas for nearly 30 years at this house and my seasonal gas ( and electricity ) bills have been amazingly constant in terms of energy used. There was a time when they would estimate a bill and get it uncannily right. Recently their estimated bills have been all over the place, usually very much in their favour. Very high after prices had gone up and amazing low when price increases are due to happen. When I tried to provide customer supplied readings, the updates were ignored, whether provided by telephone or on-line. At least once per year they threatened me with disconnection for non-payment of a grossly inaccurate bill which I had already sent correct readings for. It was near impossible to speak to anybody who could efficiently sort things out and I never once got a reply to any letter or e-mail that I sent - not even recorded delivery letters. The only solution appeared to be to get involved with lengthy telephone calls, no doubt with British Gas creaming off a percentage of the call charge too. Last year I switched suppliers, based on reports of customer satisfaction rather than cheapness. My bills are even a little lower than before and the quarterly struggle to get a reasonably accurate bill has become a distant memory. After I switched, I got a phone call from British Gas, Customer Sevices asking why I had left, so I told them that their administration was appalling, they couldn't sort out problems and nobody within British Gas appeared to talk to anybody else or keep sensible records. He then said that he was looking at my account details and they had no record of any letters, phone calls or complaints and that I must be exaggerating. I pointed out that rather than me exagerating, he was simply proving my point. He started getting very hostile and I pointed out that he was supposed to be working for Customer Sevices. and that shouting at the customer is not generally regarded as best practice in customer service circles He put the phone down on me. In hindsight, I should have switched years before that. It's amazing to see how differently two companies can behave when it comes to selling me the same gas and electricitythrough the same pipes and wires. Before she became SWMBO my wife was a BG customer and paid by continuosly variable direct debit. BG consistently increased the sums debitted and refused to believe any suggestion that they were taking more than they were entitled so to do. They took no notice at all of the actual units of gas used. The only way that she was able to get a refund was to move house and not continue using gas. |
#16
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Just received my Gas Bill from British Gas.
Richard wrote:
Roly wrote: Donwill wrote: Small 3 Bed Bungalow reasonably insulated. #Period: 23 Nov07----18Feb08 Kw.hrs used = 6685Kw.hrs.--- i.e 76Kw.hrs/day. (88days) 16Kw boiler(non modulating), on time = approx 5hrs per day Bill excl Vat = £177.80 They seem to have split the quarterly period into two parts so they can charge at the high rate twice during the quarter. Don My advice is to get your gas elsewhere. I had been with British Gas for nearly 30 years at this house and my seasonal gas ( and electricity ) bills have been amazingly constant in terms of energy used. There was a time when they would estimate a bill and get it uncannily right. Recently their estimated bills have been all over the place, usually very much in their favour. Very high after prices had gone up and amazing low when price increases are due to happen. When I tried to provide customer supplied readings, the updates were ignored, whether provided by telephone or on-line. At least once per year they threatened me with disconnection for non-payment of a grossly inaccurate bill which I had already sent correct readings for. It was near impossible to speak to anybody who could efficiently sort things out and I never once got a reply to any letter or e-mail that I sent - not even recorded delivery letters. The only solution appeared to be to get involved with lengthy telephone calls, no doubt with British Gas creaming off a percentage of the call charge too. Last year I switched suppliers, based on reports of customer satisfaction rather than cheapness. My bills are even a little lower than before and the quarterly struggle to get a reasonably accurate bill has become a distant memory. After I switched, I got a phone call from British Gas, Customer Sevices asking why I had left, so I told them that their administration was appalling, they couldn't sort out problems and nobody within British Gas appeared to talk to anybody else or keep sensible records. He then said that he was looking at my account details and they had no record of any letters, phone calls or complaints and that I must be exaggerating. I pointed out that rather than me exagerating, he was simply proving my point. He started getting very hostile and I pointed out that he was supposed to be working for Customer Sevices. and that shouting at the customer is not generally regarded as best practice in customer service circles He put the phone down on me. In hindsight, I should have switched years before that. It's amazing to see how differently two companies can behave when it comes to selling me the same gas and electricitythrough the same pipes and wires. Before she became SWMBO my wife was a BG customer and paid by continuosly variable direct debit. BG consistently increased the sums debitted and refused to believe any suggestion that they were taking more than they were entitled so to do. They took no notice at all of the actual units of gas used. The only way that she was able to get a refund was to move house and not continue using gas. This is why I still pay elec and gas bills by cheque and check the meter readings! |
#17
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Just received my Gas Bill from British Gas.
Clot wrote:
Richard wrote: Roly wrote: Donwill wrote: Small 3 Bed Bungalow reasonably insulated. #Period: 23 Nov07----18Feb08 Kw.hrs used = 6685Kw.hrs.--- i.e 76Kw.hrs/day. (88days) 16Kw boiler(non modulating), on time = approx 5hrs per day Bill excl Vat = £177.80 They seem to have split the quarterly period into two parts so they can charge at the high rate twice during the quarter. Don My advice is to get your gas elsewhere. I had been with British Gas for nearly 30 years at this house and my seasonal gas ( and electricity ) bills have been amazingly constant in terms of energy used. There was a time when they would estimate a bill and get it uncannily right. Recently their estimated bills have been all over the place, usually very much in their favour. Very high after prices had gone up and amazing low when price increases are due to happen. When I tried to provide customer supplied readings, the updates were ignored, whether provided by telephone or on-line. At least once per year they threatened me with disconnection for non-payment of a grossly inaccurate bill which I had already sent correct readings for. It was near impossible to speak to anybody who could efficiently sort things out and I never once got a reply to any letter or e-mail that I sent - not even recorded delivery letters. The only solution appeared to be to get involved with lengthy telephone calls, no doubt with British Gas creaming off a percentage of the call charge too. Last year I switched suppliers, based on reports of customer satisfaction rather than cheapness. My bills are even a little lower than before and the quarterly struggle to get a reasonably accurate bill has become a distant memory. After I switched, I got a phone call from British Gas, Customer Sevices asking why I had left, so I told them that their administration was appalling, they couldn't sort out problems and nobody within British Gas appeared to talk to anybody else or keep sensible records. He then said that he was looking at my account details and they had no record of any letters, phone calls or complaints and that I must be exaggerating. I pointed out that rather than me exagerating, he was simply proving my point. He started getting very hostile and I pointed out that he was supposed to be working for Customer Sevices. and that shouting at the customer is not generally regarded as best practice in customer service circles He put the phone down on me. In hindsight, I should have switched years before that. It's amazing to see how differently two companies can behave when it comes to selling me the same gas and electricitythrough the same pipes and wires. Before she became SWMBO my wife was a BG customer and paid by continuosly variable direct debit. BG consistently increased the sums debitted and refused to believe any suggestion that they were taking more than they were entitled so to do. They took no notice at all of the actual units of gas used. The only way that she was able to get a refund was to move house and not continue using gas. This is why I still pay elec and gas bills by cheque and check the meter readings! That's what I do, but that didn't stop BG trying to rip me off. |
#18
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Just received my Gas Bill from British Gas.
Roly wrote:
Clot wrote: Richard wrote: Roly wrote: Donwill wrote: Small 3 Bed Bungalow reasonably insulated. #Period: 23 Nov07----18Feb08 Kw.hrs used = 6685Kw.hrs.--- i.e 76Kw.hrs/day. (88days) 16Kw boiler(non modulating), on time = approx 5hrs per day Bill excl Vat = £177.80 They seem to have split the quarterly period into two parts so they can charge at the high rate twice during the quarter. Don My advice is to get your gas elsewhere. I had been with British Gas for nearly 30 years at this house and my seasonal gas ( and electricity ) bills have been amazingly constant in terms of energy used. There was a time when they would estimate a bill and get it uncannily right. Recently their estimated bills have been all over the place, usually very much in their favour. Very high after prices had gone up and amazing low when price increases are due to happen. When I tried to provide customer supplied readings, the updates were ignored, whether provided by telephone or on-line. At least once per year they threatened me with disconnection for non-payment of a grossly inaccurate bill which I had already sent correct readings for. It was near impossible to speak to anybody who could efficiently sort things out and I never once got a reply to any letter or e-mail that I sent - not even recorded delivery letters. The only solution appeared to be to get involved with lengthy telephone calls, no doubt with British Gas creaming off a percentage of the call charge too. Last year I switched suppliers, based on reports of customer satisfaction rather than cheapness. My bills are even a little lower than before and the quarterly struggle to get a reasonably accurate bill has become a distant memory. After I switched, I got a phone call from British Gas, Customer Sevices asking why I had left, so I told them that their administration was appalling, they couldn't sort out problems and nobody within British Gas appeared to talk to anybody else or keep sensible records. He then said that he was looking at my account details and they had no record of any letters, phone calls or complaints and that I must be exaggerating. I pointed out that rather than me exagerating, he was simply proving my point. He started getting very hostile and I pointed out that he was supposed to be working for Customer Sevices. and that shouting at the customer is not generally regarded as best practice in customer service circles He put the phone down on me. In hindsight, I should have switched years before that. It's amazing to see how differently two companies can behave when it comes to selling me the same gas and electricitythrough the same pipes and wires. Before she became SWMBO my wife was a BG customer and paid by continuosly variable direct debit. BG consistently increased the sums debitted and refused to believe any suggestion that they were taking more than they were entitled so to do. They took no notice at all of the actual units of gas used. The only way that she was able to get a refund was to move house and not continue using gas. This is why I still pay elec and gas bills by cheque and check the meter readings! That's what I do, but that didn't stop BG trying to rip me off. Fortunately that's not happened to me, but please do spill the beans so that I know what else to watch out for! |
#19
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Just received my Gas Bill from British Gas.
On 2008-02-28 22:37:51 +0000, "Clot" said:
Richard wrote: Before she became SWMBO my wife was a BG customer and paid by continuosly variable direct debit. BG consistently increased the sums debitted and refused to believe any suggestion that they were taking more than they were entitled so to do. They took no notice at all of the actual units of gas used. The only way that she was able to get a refund was to move house and not continue using gas. This is why I still pay elec and gas bills by cheque and check the meter readings! I don't write cheques unless there is no alternative organisation from which to make a purchase. Last year I wrote two. This year, I hope not to write any. They aren't necessary and are a distinct disadvantage to the consumer. Regarding energy bills and direct debits, I have a simple solution to avoid the game that the suppliers try to effectively get payment in advance and for a credit balance to be built. I don't lend money to utility companies. I look over the previous couple of years of use on a monthly basis and price the consumption according to the selected tariff. I then offer the supplier a monthly DD to the value of 80-90% of this. Over the course of the year, there will of course be an underpayment and they will attempt to not only raise the DD to recover that, but also to try to secure a credit balance for the following year. I take the shortfall, add it to the following year's projection and offer them 80-90% of that or a switch to a different supplier. That has only been turned down by one supplier. They are interested in customer retention. |
#20
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Just received my Gas Bill from British Gas.
On Fri, 29 Feb 2008 08:28:49 +0000 someone who may be Andy Hall
wrote this:- I don't write cheques unless there is no alternative organisation from which to make a purchase. Last year I wrote two. This year, I hope not to write any. They aren't necessary and are a distinct disadvantage to the consumer. Why? -- David Hansen, Edinburgh I will *always* explain revoked encryption keys, unless RIP prevents me http://www.opsi.gov.uk/acts/acts2000/00023--e.htm#54 |
#21
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Just received my Gas Bill from British Gas.
On Fri, 29 Feb 2008 08:28:49 +0000, Andy Hall wrote:
On 2008-02-28 22:37:51 +0000, "Clot" said: Richard wrote: Before she became SWMBO my wife was a BG customer and paid by continuosly variable direct debit. BG consistently increased the sums debitted and refused to believe any suggestion that they were taking more than they were entitled so to do. They took no notice at all of the actual units of gas used. The only way that she was able to get a refund was to move house and not continue using gas. This is why I still pay elec and gas bills by cheque and check the meter readings! I don't write cheques unless there is no alternative organisation from which to make a purchase. Last year I wrote two. This year, I hope not to write any. They aren't necessary and are a distinct disadvantage to the consumer. I'm trying to get my customers to pay either cash or by bank transfer. There is a significant minority of people who I can't get off cheques. I think I'll have to either offer a surcharge/discount for cheque/bank transfer. Alas I might even have to turn down customers who write cheques but I hope it won't come to that. -- Ed Sirett - Property maintainer and registered gas fitter. The FAQ for uk.diy is at http://www.diyfaq.org.uk Gas fitting FAQ http://www.makewrite.demon.co.uk/GasFitting.html Sealed CH FAQ http://www.makewrite.demon.co.uk/SealedCH.html Choosing a Boiler FAQ http://www.makewrite.demon.co.uk/BoilerChoice.html |
#22
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Just received my Gas Bill from British Gas.
Andy Hall wrote:
On 2008-02-28 22:37:51 +0000, "Clot" said: Richard wrote: Before she became SWMBO my wife was a BG customer and paid by continuosly variable direct debit. BG consistently increased the sums debitted and refused to believe any suggestion that they were taking more than they were entitled so to do. They took no notice at all of the actual units of gas used. The only way that she was able to get a refund was to move house and not continue using gas. This is why I still pay elec and gas bills by cheque and check the meter readings! I don't write cheques unless there is no alternative organisation from which to make a purchase. Last year I wrote two. This year, I hope not to write any. They aren't necessary and are a distinct disadvantage to the consumer. In what way are they a disadvantage to the consumer? Since BT started penalising me for not paying by DD I have stopped paying by credit transfer and send them a cheque. In addition my Osteopath prefers to be paid by cheque - processing them costs him nothing whereas accepting credit or debit card payments does cost him. Richard |
#23
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Just received my Gas Bill from British Gas.
On Thu, 28 Feb 2008 22:25:02 +0000, Richard wrote:
Before she became SWMBO my wife was a BG customer and paid by continuosly variable direct debit. BG consistently increased the sums debitted and refused to believe any suggestion that they were taking more than they were entitled so to do. They took no notice at all of the actual units of gas used. The only way that she was able to get a refund was to move house and not continue using gas. Why not simply contact her bank(*) and cancel the DD, that invariably gets the full attention of the supplier. Of course extracting the money after that may well still be "fun" but at least they aren't getting any more and don't have access to your account should they really start to mess up. (*) Visit, write or do it online. -- Cheers Dave. |
#24
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Just received my Gas Bill from British Gas.
Dave Liquorice wrote:
On Thu, 28 Feb 2008 22:25:02 +0000, Richard wrote: Before she became SWMBO my wife was a BG customer and paid by continuosly variable direct debit. BG consistently increased the sums debitted and refused to believe any suggestion that they were taking more than they were entitled so to do. They took no notice at all of the actual units of gas used. The only way that she was able to get a refund was to move house and not continue using gas. Why not simply contact her bank(*) and cancel the DD, that invariably gets the full attention of the supplier. Of course extracting the money after that may well still be "fun" but at least they aren't getting any more and don't have access to your account should they really start to mess up. You might even be able to recover the money directly from the bank under the terms of the Direct Debit guarantee if you can convince them that the gas co. collected the wrong amount. "If an error is made by the organisation or your bank or building society, you are guaranteed a full and immediate refund from your branch of the amount paid" http://www.bacs.co.uk/BACS/Consumers/Direct+Debit/Your+rights/ -- Mike Clarke |
#25
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Just received my Gas Bill from British Gas.
On Fri, 29 Feb 2008 17:42:25 +0000, Mike Clarke
wrote: Dave Liquorice wrote: On Thu, 28 Feb 2008 22:25:02 +0000, Richard wrote: Before she became SWMBO my wife was a BG customer and paid by continuosly variable direct debit. BG consistently increased the sums debitted and refused to believe any suggestion that they were taking more than they were entitled so to do. They took no notice at all of the actual units of gas used. The only way that she was able to get a refund was to move house and not continue using gas. Why not simply contact her bank(*) and cancel the DD, that invariably gets the full attention of the supplier. Of course extracting the money after that may well still be "fun" but at least they aren't getting any more and don't have access to your account should they really start to mess up. You might even be able to recover the money directly from the bank under the terms of the Direct Debit guarantee if you can convince them that the gas co. collected the wrong amount. "If an error is made by the organisation or your bank or building society, you are guaranteed a full and immediate refund from your branch of the amount paid" http://www.bacs.co.uk/BACS/Consumers/Direct+Debit/Your+rights/ This can be risky. If they give you a discount for paying by DD then you may lose this. A relative of mine had this kind of problem with BT. When he refused to pay the extra they cut his phone off. M. |
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Just received my Gas Bill from British Gas.
On Thu, 28 Feb 2008 18:57:24 GMT someone who may be
(Roly) wrote this:- In hindsight, I should have switched years before that. I think that they believe those who have not left their old monopoly supplier are unlikely to take their business elsewhere and should be treated appropriately. It wouldn't surprise me if they have a box on their computer screens to this effect. -- David Hansen, Edinburgh I will *always* explain revoked encryption keys, unless RIP prevents me http://www.opsi.gov.uk/acts/acts2000/00023--e.htm#54 |
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