Several years ago I bought some 'chair mats' - plastic thingies that
sit on a carpet and protect the carpet from the wheels of office
chairs. I had two of them for my home office. Nasty spikey things that
scratch you until embedded in a carpet. Got them from Viking and they
were sold as 'lifetime guarantee - will not crack". Eighteen months
later they had both developed cracks, but good to their word Viking
replaced them FOC. A further 18 months down the line the new ones
also cracked and again they replaced them. A couple of days ago,
realising that again they had cracked and irritated by even more email
spam from Viking I was reminded to ring them up and get some more.
First call was totally unhelpful and eventually manged to lose me in
their telephone system. Second call elicited the response that
'lifetime guarantee' was limited to five years !!! Assuring the girl
that I intended to live for much more than a further five years I
finally got the promise of a call back from a manager who eventually
agreed to replace them foc.

So, am I being totally anal in holding them to their original
'lifetime guarantee' which I interpret as MY lifetime ?

AWEM

On Tue, 14 Nov 2006 22:58:42 -0000, "Andrew Mawson"
wrote:

So, am I being totally anal in holding them to their original
'lifetime guarantee' which I interpret as MY lifetime ?

No.

Andrew Mawson wrote:
So, am I being totally anal in holding them to their original
'lifetime guarantee' which I interpret as MY lifetime ?

Careful. They might come round & bump you off :-)


--
Dave
The Medway Handyman
www.medwayhandyman.co.uk
01634 717930
07850 597257

"Andrew Mawson" wrote in message
...
Several years ago I bought some 'chair mats' - plastic thingies that
sit on a carpet and protect the carpet from the wheels of office
chairs. I had two of them for my home office. Nasty spikey things that
scratch you until embedded in a carpet. Got them from Viking and they
were sold as 'lifetime guarantee - will not crack". Eighteen months
later they had both developed cracks, but good to their word Viking
replaced them FOC. A further 18 months down the line the new ones
also cracked and again they replaced them. A couple of days ago,
realising that again they had cracked and irritated by even more email
spam from Viking I was reminded to ring them up and get some more.
First call was totally unhelpful and eventually manged to lose me in
their telephone system. Second call elicited the response that
'lifetime guarantee' was limited to five years !!! Assuring the girl
that I intended to live for much more than a further five years I
finally got the promise of a call back from a manager who eventually
agreed to replace them foc.

I asked one of our suppliers what exactly we were offering customers when we
advertised their lifetime guarantee. They pointed to the small print, which
says that the guarantee is for five years, which is considered to be the
lifetime of the product. Perhaps that is a standard condition.

So, am I being totally anal in holding them to their original
'lifetime guarantee' which I interpret as MY lifetime ?

I doubt that any Court would view it as reasonable to expect that the
guarantee was for the lifetime of the customer, although the period that
constituted the lifetime of the product might be open to dispute..

Colin Bignell

In message , Andrew Mawson
writes
Several years ago I bought some 'chair mats' - plastic thingies that
sit on a carpet and protect the carpet from the wheels of office
chairs. I had two of them for my home office. Nasty spikey things that
scratch you until embedded in a carpet. Got them from Viking and they
were sold as 'lifetime guarantee - will not crack". Eighteen months
later they had both developed cracks, but good to their word Viking
replaced them FOC. A further 18 months down the line the new ones
also cracked and again they replaced them. A couple of days ago,
realising that again they had cracked and irritated by even more email
spam from Viking I was reminded to ring them up and get some more.
First call was totally unhelpful and eventually manged to lose me in
their telephone system. Second call elicited the response that
'lifetime guarantee' was limited to five years !!! Assuring the girl
that I intended to live for much more than a further five years I
finally got the promise of a call back from a manager who eventually
agreed to replace them foc.

So, am I being totally anal in holding them to their original
'lifetime guarantee' which I interpret as MY lifetime ?

Dunno, but I'm not quite sure why you're posting your life's story here

--
geoff

"raden" wrote in message
...
In message , Andrew Mawson
writes
Several years ago I bought some 'chair mats' - plastic thingies that
sit on a carpet and protect the carpet from the wheels of office
chairs. I had two of them for my home office. Nasty spikey things that
scratch you until embedded in a carpet. Got them from Viking and they
were sold as 'lifetime guarantee - will not crack". --


Your annoyance is understandable, but is it worth it? Was the mat that
expensive? Ikea has a durable mat, not spikey (with the result that it
slides a bit and has to be moved back in place DAILY), cheap, and protects
the carpeting. Isn't it time to move on and save your energy for other
things?

"MB" wrote in message
...

"raden" wrote in message
...
In message , Andrew
Mawson
writes
Several years ago I bought some 'chair mats' - plastic thingies
that
sit on a carpet and protect the carpet from the wheels of office
chairs. I had two of them for my home office. Nasty spikey things
that
scratch you until embedded in a carpet. Got them from Viking and
they
were sold as 'lifetime guarantee - will not crack". --


Your annoyance is understandable, but is it worth it? Was the mat
that
expensive? Ikea has a durable mat, not spikey (with the result that
it
slides a bit and has to be moved back in place DAILY), cheap, and
protects
the carpeting. Isn't it time to move on and save your energy for
other
things?



About £50 iirc

AWEM

On Tue, 14 Nov 2006 22:58:42 -0000, "Andrew Mawson"
wrote:

Several years ago I bought some 'chair mats' - plastic thingies that
sit on a carpet and protect the carpet from the wheels of office
chairs. I had two of them for my home office. Nasty spikey things that
scratch you until embedded in a carpet. Got them from Viking and they
were sold as 'lifetime guarantee - will not crack". Eighteen months
later they had both developed cracks, but good to their word Viking
replaced them FOC. A further 18 months down the line the new ones
also cracked and again they replaced them. A couple of days ago,
realising that again they had cracked and irritated by even more email
spam from Viking I was reminded to ring them up and get some more.
First call was totally unhelpful and eventually manged to lose me in
their telephone system. Second call elicited the response that
'lifetime guarantee' was limited to five years !!! Assuring the girl
that I intended to live for much more than a further five years I
finally got the promise of a call back from a manager who eventually
agreed to replace them foc.

So, am I being totally anal in holding them to their original
'lifetime guarantee' which I interpret as MY lifetime ?

AWEM

Hi,

Are they polycarbonate ones? Where are they cracking, edge, middle?

You should be able to get a refund from them if they're not fit for
purpose.

cheers,
Pete.

"raden" wrote in message
...
In message , Andrew Mawson
writes
Several years ago I bought some 'chair mats' - plastic thingies
that sit on a carpet and protect the carpet from the wheels of office
chairs. I had two of them for my home office. Nasty spikey things


Your annoyance is understandable, but is it worth it? Was the mat that
expensive? Ikea has a durable mat, not spikey (with the result that it
slides a bit and has to be moved back in place DAILY), cheap, and
protects the carpeting. Isn't it time to move on and save your energy
for
other things?


About £50 iirc

AWEM


The Ikea version costs 25 Euros (16.95 pounds).

In message , MB
writes

"raden" wrote in message
...
In message , Andrew Mawson
writes
Several years ago I bought some 'chair mats' - plastic thingies that
sit on a carpet and protect the carpet from the wheels of office
chairs. I had two of them for my home office. Nasty spikey things that
scratch you until embedded in a carpet. Got them from Viking and they
were sold as 'lifetime guarantee - will not crack". --


Your annoyance is understandable,

Ich ?

nein



but is it worth it? Was the mat that
expensive? Ikea has a durable mat, not spikey (with the result that it
slides a bit and has to be moved back in place DAILY), cheap, and protects
the carpeting. Isn't it time to move on and save your energy for other
things?



--
geoff

"raden" wrote in message
...
In message , MB
writes

"raden" wrote in message
...
In message , Andrew Mawson
writes
Several years ago I bought some 'chair mats' - plastic thingies that
sit on a carpet and protect the carpet from the wheels of office
chairs. I had two of them for my home office. Nasty spikey things that
scratch you until embedded in a carpet. Got them from Viking and they
were sold as 'lifetime guarantee - will not crack". --


Your annoyance is understandable,

Ich ?

nein

I'm an American from Nebraska.

In message , MB
writes

"raden" wrote in message
...
In message , MB
writes

"raden" wrote in message
...
In message , Andrew Mawson
writes
Several years ago I bought some 'chair mats' - plastic thingies that
sit on a carpet and protect the carpet from the wheels of office
chairs. I had two of them for my home office. Nasty spikey things that
scratch you until embedded in a carpet. Got them from Viking and they
were sold as 'lifetime guarantee - will not crack". --


Your annoyance is understandable,

Ich ?

nein

I'm an American from Nebraska.

Na und ?


--
geoff