I have a Black & Decker Firestorm cordless drill which lived up to its
name last week. A plume of acrid smoke came out of the body, followed by
flames which licked around the vents. I discovered that this drill was
subject to an international recall. It's even mentioned on the Black &
Desker site at:

http://www.blackanddecker.co.uk/faqI...=1&hierarchyID
1=365&hierarchyID2=&hierarchyID3=&sid=57&hierarchy ID4=&hierarchyID5=&sho
w=&catno=&range=&iFrameLoacation=http://blackanddecker-de.custhelp.com/c
gi-bin/blackanddecker_uk.cfg/php/enduser/std_alp.php

(you have to type "recall' into the search box to find the page). But
their page for further information is a a "page not found", no-one seems
to reply to customer service email, and I can't find a customer service
telephone number for them either.

What's the best way for me to get in touch with them to replace or fix
this drill?

Daniele
--
Apple Juice Ltd
Chapter Arts Centre
Market Road www.apple-juice.co.uk
Cardiff CF5 1QE 029 2019 0140

D.M. Procida wrote:

What's the best way for me to get in touch with them to replace or fix
this drill?

Why not talk to your nearest service agent and see what they suggest?
You can get a list he

http://62.146.25.230/servicecentre.a...2&sid=21&lid=1


--
Cheers,

John.

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D.M. Procida wrote:

What's the best way for me to get in touch with them to replace or fix
this drill?

Why not take it back to where you bought it?

Dave

David Lang wrote:

D.M. Procida wrote:

What's the best way for me to get in touch with them to replace or fix
this drill?

Why not take it back to where you bought it?

Because that was about four years ago and I can't remember where I
bought it.

Daniele
--
Apple Juice Ltd
Chapter Arts Centre
Market Road www.apple-juice.co.uk
Cardiff CF5 1QE 029 2019 0140

"D.M. Procida" wrote in
message
...
I have a Black & Decker Firestorm cordless drill which lived up to its
name last week. A plume of acrid smoke came out of the body, followed by
flames which licked around the vents. I discovered that this drill was
subject to an international recall. It's even mentioned on the Black &
Desker site at:

http://www.blackanddecker.co.uk/faqI...=1&hierarchyID
1=365&hierarchyID2=&hierarchyID3=&sid=57&hierarchy ID4=&hierarchyID5=&sho
w=&catno=&range=&iFrameLoacation=http://blackanddecker-de.custhelp.com/c
gi-bin/blackanddecker_uk.cfg/php/enduser/std_alp.php

(you have to type "recall' into the search box to find the page). But
their page for further information is a a "page not found", no-one seems
to reply to customer service email, and I can't find a customer service
telephone number for them either.

What's the best way for me to get in touch with them to replace or fix
this drill?

Daniele
--
Apple Juice Ltd
Chapter Arts Centre
Market Road www.apple-juice.co.uk
Cardiff CF5 1QE 029 2019 0140







which drills are subject to the recall as i cant find any info on this a
link on the b&d website just directs me to a dead link?

D.M. Procida wrote:
I have a Black & Decker Firestorm cordless drill which lived up to its
name last week. A plume of acrid smoke came out of the body, followed by
flames which licked around the vents. I discovered that this drill was
subject to an international recall. It's even mentioned on the Black &
Desker site at:

http://www.blackanddecker.co.uk/faqI...=1&hierarchyID
1=365&hierarchyID2=&hierarchyID3=&sid=57&hierarchy ID4=&hierarchyID5=&sho
w=&catno=&range=&iFrameLoacation=http://blackanddecker-de.custhelp.com/c
gi-bin/blackanddecker_uk.cfg/php/enduser/std_alp.php

(you have to type "recall' into the search box to find the page). But
their page for further information is a a "page not found", no-one seems
to reply to customer service email, and I can't find a customer service
telephone number for them either.

What's the best way for me to get in touch with them to replace or fix
this drill?

Daniele

FYI

It's American but there are other pages from other countries with the
same parts lists. It's and old recall, from 2002, but according to
another of your posts it would seem your drill may be on the list.

http://www.cpsc.gov/cpscpub/prerel/prhtml02/02234.html

You might like to try a googling for firestorm recall ;-)

--

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