D.M. Procida wrote:
I have a Black & Decker Firestorm cordless drill which lived up to its
name last week. A plume of acrid smoke came out of the body, followed by
flames which licked around the vents. I discovered that this drill was
subject to an international recall. It's even mentioned on the Black &
Desker site at:

http://www.blackanddecker.co.uk/faqI...=1&hierarchyID
1=365&hierarchyID2=&hierarchyID3=&sid=57&hierarchy ID4=&hierarchyID5=&sho
w=&catno=&range=&iFrameLoacation=http://blackanddecker-de.custhelp.com/c
gi-bin/blackanddecker_uk.cfg/php/enduser/std_alp.php

(you have to type "recall' into the search box to find the page). But
their page for further information is a a "page not found", no-one seems
to reply to customer service email, and I can't find a customer service
telephone number for them either.

What's the best way for me to get in touch with them to replace or fix
this drill?

Daniele

FYI

It's American but there are other pages from other countries with the
same parts lists. It's and old recall, from 2002, but according to
another of your posts it would seem your drill may be on the list.

http://www.cpsc.gov/cpscpub/prerel/prhtml02/02234.html

You might like to try a googling for firestorm recall ;-)

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