I haven't heard from you in over a month, I booked and paid for an appointment to have my gas meter removed. An excuse was given about coronavirus, which doesn't make sense as there's no need for contact, my meter is easily accessible on the driveway.

Your gas is off, is that right?

No.

Please let me know how I can help with your query.

Book appointment to remove gas service.

Sorry I didn't get that.
Type a few words like "I have no gas" or "I need a new electricity key"

Remove gas.

You can smell gas, is that right?

No!

Please let me know how I can help with your query.
Type a few words like "I have no gas" or "I need a new electricity key"

Cancel gas service.

Sorry I didn't get that.
Please let me know how I can help with your query.
Type a few words like "I have no gas" or "I need a new electricity key"

Cancel gas account.

One of our agents will send you a message as soon as possible.