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#1
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OT - Dealing with Ins Co When Vehicle Is Totaled
Situation: 10 YO vehicle, 160k miles, excellent condition, inside and out.
Hood, windshield, fender, etc. is crushed by fallen tree during a storm. Vehicle has comprehensive coverage. Ins Co has not seen the vehicle yet, but based on the age and damage, the owner assumes his Ins Co will say the vehicle is totaled. Are there any special strategies for dealing with the Ins Co? Obviously the settlement won't be enough for a new vehicle, but can a higher settlement be negotiated based on the previous good condition of vehicle? Anything specific to say (or not to say) to the adjuster? |
#2
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OT - Dealing with Ins Co When Vehicle Is Totaled
"DerbyDad03" wrote in message
stuff snipped Situation: 10 YO vehicle, 160k miles, excellent condition, inside and out. Hood, windshield, fender, etc. is crushed by fallen tree during a storm. Vehicle has comprehensive coverage. Ins Co has not seen the vehicle yet, but based on the age and damage, the owner assumes his Ins Co will say the vehicle is totaled. Know the Bluebook (and other sites/pubs) value for said vehicle in excellent condition - collect a few notices from the classifieds listing same make/model and note their price. Look up prices on Ebay Motors. Unless you had modifications to the van the your insurance company was aware of (handicapped controls, etc) all you're ever likely to see is high Bluebook value for a 10 year old car. I would be unhappy with their first offer just as a matter of principle - the principle being they'll lowball you every chance they get. (-: Get estimates on the damage anyway - maybe you can find someone to do the work for less than what they would offer you to total it. I hope you at least got to make or sale firewood from the tree that attacked your vehicle. -- Bobby G. |
#3
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OT - Dealing with Ins Co When Vehicle Is Totaled
On Wed, 18 Jun 2014 10:44:50 +0000 (UTC), DerbyDad03
wrote: Situation: 10 YO vehicle, 160k miles, excellent condition, inside and out. Hood, windshield, fender, etc. is crushed by fallen tree during a storm. Vehicle has comprehensive coverage. Ins Co has not seen the vehicle yet, but based on the age and damage, the owner assumes his Ins Co will say the vehicle is totaled. Are there any special strategies for dealing with the Ins Co? Obviously the settlement won't be enough for a new vehicle, but can a higher settlement be negotiated based on the previous good condition of vehicle? Anything specific to say (or not to say) to the adjuster? You get Blue Book value based on miles as far as I know. The price range difference between "excellent condition" and "good condition" is a couple hundred bucks for a 10 year old Chevy. Look up the car on Kelley. I've had a couple cars totaled and never talked to an adjuster, but the other driver's insurance paid. The adjuster will see what condition the vehicle was in. I bought back one of them from the insurance company for a hundred bucks and fixed. There is no "strategy" for an adjuster. They've seen them all. Politeness is my strategy. |
#4
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OT - Dealing with Ins Co When Vehicle Is Totaled
DerbyDad03 wrote:
Situation: 10 YO vehicle, 160k miles, excellent condition, inside and out. Hood, windshield, fender, etc. is crushed by fallen tree during a storm. Vehicle has comprehensive coverage. Ins Co has not seen the vehicle yet, but based on the age and damage, the owner assumes his Ins Co will say the vehicle is totaled. Are there any special strategies for dealing with the Ins Co? Obviously the settlement won't be enough for a new vehicle, but can a higher settlement be negotiated based on the previous good condition of vehicle? Anything specific to say (or not to say) to the adjuster? I was successful in raising the payout a few hundred when my wife flipped her car a few months ago - I was also successful in getting more when my Sportster was totalled no question about totalling in either case by showing the "improvements and modifications" warranted the extra money . When the \76 FLH got hit , they wanted outside verification of value , but I was also successful in getting close to what it was worth pre-crash . The best strategy is to go prepared with documentation of your claims , like recent tire receipts , etc . Aftermarket additions too , if documented .. -- Snag |
#5
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OT - Dealing with Ins Co When Vehicle Is Totaled
On 6/18/2014 3:44 AM, DerbyDad03 wrote:
Situation: 10 YO vehicle, 160k miles, excellent condition, inside and out. Hood, windshield, fender, etc. is crushed by fallen tree during a storm. Vehicle has comprehensive coverage. Ins Co has not seen the vehicle yet, but based on the age and damage, the owner assumes his Ins Co will say the vehicle is totaled. Are there any special strategies for dealing with the Ins Co? Obviously the settlement won't be enough for a new vehicle, but can a higher settlement be negotiated based on the previous good condition of vehicle? Anything specific to say (or not to say) to the adjuster? Bus ran over my motorcycle. They tried to settle for blue book. Showed them several local newspaper ads asking three times that. They caved. |
#6
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OT - Dealing with Ins Co When Vehicle Is Totaled
On Wed, 18 Jun 2014 10:44:50 +0000 (UTC), DerbyDad03
wrote: Situation: 10 YO vehicle, 160k miles, excellent condition, inside and out. Hood, windshield, fender, etc. is crushed by fallen tree during a storm. Vehicle has comprehensive coverage. Ins Co has not seen the vehicle yet, but based on the age and damage, the owner assumes his Ins Co will say the vehicle is totaled. Are there any special strategies for dealing with the Ins Co? Obviously the settlement won't be enough for a new vehicle, but can a higher settlement be negotiated based on the previous good condition of vehicle? Anything specific to say (or not to say) to the adjuster? If the car is totaled, owner would like to keep the car he can ask the adjuster about buying it back. He would need to check state law and if the ins. co. will give him a policy for a "salvage" vehicle. _How is the buy back of your car, after it is totaled, determined?_ http://www.carinsurance.com/kb/content39152.aspx just sayin' |
#7
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OT - Dealing with Ins Co When Vehicle Is Totaled
DerbyDad03 wrote:
Situation: 10 YO vehicle, 160k miles, excellent condition, inside and out. Hood, windshield, fender, etc. is crushed by fallen tree during a storm. Vehicle has comprehensive coverage. Ins Co has not seen the vehicle yet, but based on the age and damage, the owner assumes his Ins Co will say the vehicle is totaled. Are there any special strategies for dealing with the Ins Co? Obviously the settlement won't be enough for a new vehicle, but can a higher settlement be negotiated based on the previous good condition of vehicle? Anything specific to say (or not to say) to the adjuster? Add to what others said - if the insurance company refuses to budge, tell them you will rent a car on their bill until you can come to an agreement. |
#8
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OT - Dealing with Ins Co When Vehicle Is Totaled
On 6/18/2014 3:44 AM, DerbyDad03 wrote:
Situation: 10 YO vehicle, 160k miles, excellent condition, inside and out. Hood, windshield, fender, etc. is crushed by fallen tree during a storm. Vehicle has comprehensive coverage. Ins Co has not seen the vehicle yet, but based on the age and damage, the owner assumes his Ins Co will say the vehicle is totaled. Are there any special strategies for dealing with the Ins Co? Obviously the settlement won't be enough for a new vehicle, but can a higher settlement be negotiated based on the previous good condition of vehicle? Anything specific to say (or not to say) to the adjuster? Buy back the vehicle for insurance salvage value, and part out. Steve |
#9
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OT - Dealing with Ins Co When Vehicle Is Totaled
On Wed, 18 Jun 2014 03:44:50 -0700, DerbyDad03
wrote: Situation: 10 YO vehicle, 160k miles, excellent condition, inside and out. Hood, windshield, fender, etc. is crushed by fallen tree during a storm. Vehicle has comprehensive coverage. Ins Co has not seen the vehicle yet, but based on the age and damage, the owner assumes his Ins Co will say the vehicle is totaled. Are there any special strategies for dealing with the Ins Co? Obviously the settlement won't be enough for a new vehicle, but can a higher settlement be negotiated based on the previous good condition of vehicle? Anything specific to say (or not to say) to the adjuster? Somewhat similar. Tree was 'topped' and left. Trunk then rotted out, then fell onto car flattening it! Trunk was 3 ft diameter or so. Very heavy. Insurance company said here's your check. Awfully small. So went and did some homework. I had a car, don't have a car, need a car. pay me more, went back and forth, sat in their office for hours bothering them, until received a better check,about twice what first check was. Argument based upon 'replacement' value [must use words carefully] do NOT use words 'loss', because loss value is NOTHING! Now, replacement value, that costs some money. Keep repeating, I had a car, I don't have a car now. Again, do not EVER say, loss, or I lost the car, because loss value is based upon nothing. |
#10
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OT - Dealing with Ins Co When Vehicle Is Totaled
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#11
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OT - Dealing with Ins Co When Vehicle Is Totaled
On 6/18/2014 1:50 PM, micky wrote:
3) Same car as above, but I wanted the trunk fixed. Badly bent, woudln't come within 6" of shutting, much less latch. It would cost at least 500 at at a body shop I'm sure. 27 years ago. I was using a chain to keep it closed. Went to NYC for a visit, went to Brooklyn. A couple guys stopped me and wanted to know if I wanted the car fixed. Yes, I said, so they did it right then and there, as I expected, for 50 dollars maybe, in 15 minutes. Fit nice. They started to paint it, as agreed, but it was stupid of me to want that, because they weren' tgoing to run around to get exactly the right color and their color, though close, looked worse than the scratched paint imo. So I told them to forget that. Gypsy body men they're called. I don't think Baltimore has them. But I'm sure Brooklyn still does. Prices have gone up in 25 years of course. But I didnt' even dicker with these guys and all they wanted was 50. When I lived in Philly, there were some of those Gypsies around. It is not where I've have my Lamborghini repaired, but for an older car that has a couple of wrinkles, they do some decent work. |
#12
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OT - Dealing with Ins Co When Vehicle Is Totaled
On Wed, 18 Jun 2014 08:21:09 -0700, "Bob F"
wrote: DerbyDad03 wrote: Situation: 10 YO vehicle, 160k miles, excellent condition, inside and out. Hood, windshield, fender, etc. is crushed by fallen tree during a storm. Vehicle has comprehensive coverage. Ins Co has not seen the vehicle yet, but based on the age and damage, the owner assumes his Ins Co will say the vehicle is totaled. Are there any special strategies for dealing with the Ins Co? Obviously the settlement won't be enough for a new vehicle, but can a higher settlement be negotiated based on the previous good condition of vehicle? Anything specific to say (or not to say) to the adjuster? Add to what others said - if the insurance company refuses to budge, tell them you will rent a car on their bill until you can come to an agreement. Apparently your knowledge of "comprehensive coverage" is lacking. Typically, comprehensive coverage does not include rental cars. Therefore, your suggestion of renting a car wouldn't make even a rookie adjuster flinch. |
#13
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OT - Dealing with Ins Co When Vehicle Is Totaled
On 6/18/2014 6:44 AM, DerbyDad03 wrote:
Situation: 10 YO vehicle, 160k miles, excellent condition, inside and out. Hood, windshield, fender, etc. is crushed by fallen tree during a storm. Vehicle has comprehensive coverage. Ins Co has not seen the vehicle yet, but based on the age and damage, the owner assumes his Ins Co will say the vehicle is totaled. Are there any special strategies for dealing with the Ins Co? Obviously the settlement won't be enough for a new vehicle, but can a higher settlement be negotiated based on the previous good condition of vehicle? Anything specific to say (or not to say) to the adjuster? I've gone through this a couple of times. It can be exasperating. Squeezed a few extra bucks out of one as in the two weeks it too them to evaluate it the book value had gone down. |
#14
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OT - Dealing with Ins Co When Vehicle Is Totaled
Gordon Shumway wrote:
On Wed, 18 Jun 2014 08:21:09 -0700, "Bob F" wrote: DerbyDad03 wrote: Situation: 10 YO vehicle, 160k miles, excellent condition, inside and out. Hood, windshield, fender, etc. is crushed by fallen tree during a storm. Vehicle has comprehensive coverage. Ins Co has not seen the vehicle yet, but based on the age and damage, the owner assumes his Ins Co will say the vehicle is totaled. Are there any special strategies for dealing with the Ins Co? Obviously the settlement won't be enough for a new vehicle, but can a higher settlement be negotiated based on the previous good condition of vehicle? Anything specific to say (or not to say) to the adjuster? Add to what others said - if the insurance company refuses to budge, tell them you will rent a car on their bill until you can come to an agreement. Apparently your knowledge of "comprehensive coverage" is lacking. Typically, comprehensive coverage does not include rental cars. Therefore, your suggestion of renting a car wouldn't make even a rookie adjuster flinch. It was very effective when dealing with the insurance company of the guy that hit my car. Sorry if I don't know the details of every kind of claim. |
#15
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OT - Dealing with Ins Co When Vehicle Is Totaled
On Wed, 18 Jun 2014 15:34:20 -0400, Ed Pawlowski wrote:
On 6/18/2014 1:50 PM, micky wrote: 3) Same car as above, but I wanted the trunk fixed. Badly bent, woudln't come within 6" of shutting, much less latch. It would cost at least 500 at at a body shop I'm sure. 27 years ago. I was using a chain to keep it closed. Went to NYC for a visit, went to Brooklyn. A couple guys stopped me and wanted to know if I wanted the car fixed. Yes, I said, so they did it right then and there, as I expected, for 50 dollars maybe, in 15 minutes. Fit nice. They started to paint it, as agreed, but it was stupid of me to want that, because they weren' tgoing to run around to get exactly the right color and their color, though close, looked worse than the scratched paint imo. So I told them to forget that. Gypsy body men they're called. I don't think Baltimore has them. But I'm sure Brooklyn still does. Prices have gone up in 25 years of course. But I didnt' even dicker with these guys and all they wanted was 50. When I lived in Philly, there were some of those Gypsies around. It is not where I've have my Lamborghini repaired, but for an older car that has a couple of wrinkles, they do some decent work. Good to know. I had in mind finding these guys when I went to NY, but some time I may have to go to Philly instead. Closer. (I"ll check if they're still there first) BTW, for others, they're not real Gypsies BTW2. I hadn't put any extra holes in the car to use the chain, so they didn't have to fix that. |
#16
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OT - Dealing with Ins Co When Vehicle Is Totaled
On Wed, 18 Jun 2014 08:21:09 -0700, "Bob F"
wrote: DerbyDad03 wrote: Situation: 10 YO vehicle, 160k miles, excellent condition, inside and out. Hood, windshield, fender, etc. is crushed by fallen tree during a storm. Vehicle has comprehensive coverage. Ins Co has not seen the vehicle yet, but based on the age and damage, the owner assumes his Ins Co will say the vehicle is totaled. Are there any special strategies for dealing with the Ins Co? Obviously the settlement won't be enough for a new vehicle, but can a higher settlement be negotiated based on the previous good condition of vehicle? Anything specific to say (or not to say) to the adjuster? Add to what others said - if the insurance company refuses to budge, tell them you will rent a car on their bill until you can come to an agreement. I have found providing price of 3 or more "local market" equivalent vehicles for sale will cause an adjustment in price if warranted. If there is no equivalent condition vehicle, show what is avaialable at what price and demonstrate the difference in value (sometimes by producing a newer vehicle , same condition but higher mileage, for instance, ) Friend had his pristine 2004 Taurus written off and got $1000 more than the first offer by producing a 2002 Taurus with the same mileage for more than they were offering, for sale in the same city. "out of market area" pricing (for instance E-Bay motors) doesn't carry much weight |
#17
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OT - Dealing with Ins Co When Vehicle Is Totaled
On Wed, 18 Jun 2014 13:50:31 -0400, micky
wrote: On Wed, 18 Jun 2014 10:44:50 +0000 (UTC), DerbyDad03 wrote: Situation: 10 YO vehicle, 160k miles, excellent condition, inside and out. Hood, windshield, fender, etc. is crushed by fallen tree during a storm. Vehicle has comprehensive coverage. Ins Co has not seen the vehicle yet, but based on the age and damage, the owner assumes his Ins Co will say the vehicle is totaled. Are there any special strategies for dealing with the Ins Co? Obviously the settlement won't be enough for a new vehicle, but can a higher settlement be negotiated based on the previous good condition of vehicle? Anything specific to say (or not to say) to the adjuster? 3 stories, each might be of some value. 40 years ago, guy borrows car, totals it. 1970. 1965 Pontiac Catalina Convertible. State Farm insurance totals it, but I want to buy it back and they tell me I have to pay them 25% of the amount they were going to pay me, because they have a deal with a junk yard to pay 25% of the retail price for any car they bring in. I don't believe that. Do you guys? Plus all four fenders had dents. When I squawk he says he'll have to tell the underwriter (another way of saying they'll cancel me.) So we agree on 400 dollars (which iirc was 100 more than his first offer) but he sends me a check for 300. (and the deductible was 50 dollars so it wasn't confusion about that.) I complain and he sends the right amount, but now I have only one day before I'm supposed to leave for Costa Rica and I need the money to travel with. (Bank made an exception and cashed it for me immediately. I'd never wanted that before and didn't know it was an exception.) MOST insurance companies have a "salvage contract" where the insurance company delivers ALL totalled vehicles to the wrecker in question for either a fixed price or a percentage of payout - regardless of condition. The salvage value may be straight scrap, as in a burnout, or it may be 75% of market value, in the case of a car with all the airbags blown and virtually no body or powertrain damage. The insurance company cannot sell the vehicle back to you, but they CAN settle for "cash in leiu of repairs" where you keep title to the car and get slightly less than the "total" payout. The title gets branded as "salvage" In the case of both my mother-in-law's Mustang and my wife's Corolla they were not branded because the total dabage was limitted to wiring harness and minor interior items. After repairs and inspection by the insurance company, both cars were returnrd to service, and were insured by the same company. In both cases we got the amount they offered to total the vehicle, and retained ownership (after a bit of wrangling and arguement about the value of the vehicle) 2) Next time hit-and-run while I'm parked. I no longer have comprehensive but they pay when other driver can't be found. (Uninsured motorist) Go into the GEICO estimating place, I guess they totalled me, they notice that there is a power door lock switch on the drivers door, and they pay me for it. Another 40 dollars I think. At least it seemed like a lot of money for it then. . I had put it in myself from two junkyard parts, and it only controlled the passenger door (Why do you need power door lock for the door you're sitting right next to?) It was a beautiful job, looked good as factory installed. If they totalled me, how come there was no dickering about and no charge for my keeping the car, which I did?. If they didn't total me, why did they care about the power door lock when all the damage to the car was at the trunk? 3) Same car as above, but I wanted the trunk fixed. Badly bent, woudln't come within 6" of shutting, much less latch. It would cost at least 500 at at a body shop I'm sure. 27 years ago. I was using a chain to keep it closed. Went to NYC for a visit, went to Brooklyn. A couple guys stopped me and wanted to know if I wanted the car fixed. Yes, I said, so they did it right then and there, as I expected, for 50 dollars maybe, in 15 minutes. Fit nice. They started to paint it, as agreed, but it was stupid of me to want that, because they weren' tgoing to run around to get exactly the right color and their color, though close, looked worse than the scratched paint imo. So I told them to forget that. Gypsy body men they're called. I don't think Baltimore has them. But I'm sure Brooklyn still does. Prices have gone up in 25 years of course. But I didnt' even dicker with these guys and all they wanted was 50. And that's 100 dollars an hour for each of them. So it's a fair price. Believe you me, they had a lot of experience of they couldn't have gotten it right at all. |
#18
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OT - Dealing with Ins Co When Vehicle Is Totaled
On Wed, 18 Jun 2014 15:28:02 -0500, Gordon Shumway
wrote: On Wed, 18 Jun 2014 08:21:09 -0700, "Bob F" wrote: DerbyDad03 wrote: Situation: 10 YO vehicle, 160k miles, excellent condition, inside and out. Hood, windshield, fender, etc. is crushed by fallen tree during a storm. Vehicle has comprehensive coverage. Ins Co has not seen the vehicle yet, but based on the age and damage, the owner assumes his Ins Co will say the vehicle is totaled. Are there any special strategies for dealing with the Ins Co? Obviously the settlement won't be enough for a new vehicle, but can a higher settlement be negotiated based on the previous good condition of vehicle? Anything specific to say (or not to say) to the adjuster? Add to what others said - if the insurance company refuses to budge, tell them you will rent a car on their bill until you can come to an agreement. Apparently your knowledge of "comprehensive coverage" is lacking. Typically, comprehensive coverage does not include rental cars. Therefore, your suggestion of renting a car wouldn't make even a rookie adjuster flinch. If you have "loss of use endorsement" they pay rental regardless of cause of damge. |
#19
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OT - Dealing with Ins Co When Vehicle Is Totaled
On Wed, 18 Jun 2014 14:57:05 -0700, "Bob F"
wrote: Gordon Shumway wrote: On Wed, 18 Jun 2014 08:21:09 -0700, "Bob F" wrote: DerbyDad03 wrote: Situation: 10 YO vehicle, 160k miles, excellent condition, inside and out. Hood, windshield, fender, etc. is crushed by fallen tree during a storm. Vehicle has comprehensive coverage. Ins Co has not seen the vehicle yet, but based on the age and damage, the owner assumes his Ins Co will say the vehicle is totaled. Are there any special strategies for dealing with the Ins Co? Obviously the settlement won't be enough for a new vehicle, but can a higher settlement be negotiated based on the previous good condition of vehicle? Anything specific to say (or not to say) to the adjuster? Add to what others said - if the insurance company refuses to budge, tell them you will rent a car on their bill until you can come to an agreement. Apparently your knowledge of "comprehensive coverage" is lacking. Typically, comprehensive coverage does not include rental cars. Therefore, your suggestion of renting a car wouldn't make even a rookie adjuster flinch. It was very effective when dealing with the insurance company of the guy that hit my car. Sorry if I don't know the details of every kind of claim. Someone hitting your car has NOTHING to do with "comprehensive" insurance coverage. |
#20
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OT - Dealing with Ins Co When Vehicle Is Totaled
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#21
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OT - Dealing with Ins Co When Vehicle Is Totaled
On Wed, 18 Jun 2014 10:44:50 +0000 (UTC), DerbyDad03
wrote: Situation: 10 YO vehicle, 160k miles, excellent condition, inside and out. Hood, windshield, fender, etc. is crushed by fallen tree during a storm. Vehicle has comprehensive coverage. Ins Co has not seen the vehicle yet, but based on the age and damage, the owner assumes his Ins Co will say the vehicle is totaled. Are there any special strategies for dealing with the Ins Co? Obviously the settlement won't be enough for a new vehicle, but can a higher settlement be negotiated based on the previous good condition of vehicle? Anything specific to say (or not to say) to the adjuster? I did not read all the other replies yet so some may have covered this. This past April I was sitting at a traffic light and a lady texting on her phone rear ended my 14yo PT Cruiser w/102K miles, never in an accident and meticulously maintained. Her insurance company would only total it because CT has a law that states the insurance company only has to pay 75% of average fair market value. Although I obtained several estimates for repair (all over $5K) the insurance only offered me approx $3.6K. I was very unhappy. I contacted my own insurance co for advice (useless) and our states insurance department (also useless) so based on information I found searching the net I made pdfs of all my maintenance records and auto parts purchases over the past year and send them off to the ins adjuster. I also wanted to purchase the car back as salvage. After weeks of back and forth negotiation I settled on a total of $4.9K and received their check shortly thereafter. This amount already included my buy back of $250. Next I found an independent repair shop that had good reviews from friends and online and visited them for help. I told them my dilemma and they agreed to incorporate used parts where they could to keep the costs down. They repaired by back end and replaced the rear suspension with one obtained from a junk yard where the donor car had damaged its front. Bottom line, I've just had the car back a week today and I couldn't be happier. My TOTAL cost was $3.4K so I had a little funds left to purchase a Starbucks coffee. Hope this helps. Good luck. |
#22
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OT - Dealing with Ins Co When Vehicle Is Totaled
On Wednesday, June 18, 2014 9:05:42 PM UTC-4, wrote:
On Wed, 18 Jun 2014 08:21:09 -0700, "Bob F" wrote: DerbyDad03 wrote: Situation: 10 YO vehicle, 160k miles, excellent condition, inside and out. Hood, windshield, fender, etc. is crushed by fallen tree during a storm. Vehicle has comprehensive coverage. Ins Co has not seen the vehicle yet, but based on the age and damage, the owner assumes his Ins Co will say the vehicle is totaled. Are there any special strategies for dealing with the Ins Co? Obviously the settlement won't be enough for a new vehicle, but can a higher settlement be negotiated based on the previous good condition of vehicle? Anything specific to say (or not to say) to the adjuster? Add to what others said - if the insurance company refuses to budge, tell them you will rent a car on their bill until you can come to an agreement. I have found providing price of 3 or more "local market" equivalent vehicles for sale will cause an adjustment in price if warranted. If there is no equivalent condition vehicle, show what is avaialable at what price and demonstrate the difference in value (sometimes by producing a newer vehicle , same condition but higher mileage, for instance, ) Friend had his pristine 2004 Taurus written off and got $1000 more than the first offer by producing a 2002 Taurus with the same mileage for more than they were offering, for sale in the same city. "out of market area" pricing (for instance E-Bay motors) doesn't carry much weight To me, *completed transactions* on Ebay would carry a lot more weight than ads that just show what buyers are dreaming of getting. If you're using CL or newspaper ads, they better be way above what the insurance company is offering. If I was the adjuster and offered $5000 based on Blue Book sources, ads showing people asking $6000 wouldn't do much to impress me. |
#23
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OT - Dealing with Ins Co When Vehicle Is Totaled
On Thursday, June 19, 2014 2:18:53 PM UTC-4, micky wrote:
MOST insurance companies have a "salvage contract" where the insurance company delivers ALL totalled vehicles to the wrecker in question for either a fixed price or a percentage of payout - regardless of condition. The salvage value may be straight scrap, as in a burnout, or it may be 75% of market value, in the case of a car with all the airbags blown and virtually no body or powertrain damage. Are you saying that a car like you just described can be worth to the junk yard 75% of the maket value** BEFORE the accident? That's amazing. Never mind that. I want to know how cars wind up at the junk yard with "all the air bags blown and virtually no body or drivetrain damage". EMP from nuke sets off the airbags? |
#24
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OT - Dealing with Ins Co When Vehicle Is Totaled
"mike" wrote in message ... On 6/18/2014 3:44 AM, DerbyDad03 wrote: Situation: 10 YO vehicle, 160k miles, excellent condition, inside and out. Hood, windshield, fender, etc. is crushed by fallen tree during a storm. Vehicle has comprehensive coverage. Ins Co has not seen the vehicle yet, but based on the age and damage, the owner assumes his Ins Co will say the vehicle is totaled. Are there any special strategies for dealing with the Ins Co? Obviously the settlement won't be enough for a new vehicle, but can a higher settlement be negotiated based on the previous good condition of vehicle? Anything specific to say (or not to say) to the adjuster? Bus ran over my motorcycle. They tried to settle for blue book. Showed them several local newspaper ads asking three times that. They caved. smart move, having your buddies place those ads! |
#25
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OT - Dealing with Ins Co When Vehicle Is Totaled
On Thursday, June 19, 2014 10:07:16 PM UTC-4, BobMCT wrote:
On Wed, 18 Jun 2014 10:44:50 +0000 (UTC), DerbyDad03 wrote: Situation: 10 YO vehicle, 160k miles, excellent condition, inside and out. Hood, windshield, fender, etc. is crushed by fallen tree during a storm. Vehicle has comprehensive coverage. Ins Co has not seen the vehicle yet, but based on the age and damage, the owner assumes his Ins Co will say the vehicle is totaled. Are there any special strategies for dealing with the Ins Co? Obviously the settlement won't be enough for a new vehicle, but can a higher settlement be negotiated based on the previous good condition of vehicle? Anything specific to say (or not to say) to the adjuster? I did not read all the other replies yet so some may have covered this. This past April I was sitting at a traffic light and a lady texting on her phone rear ended my 14yo PT Cruiser w/102K miles, never in an accident and meticulously maintained. Her insurance company would only total it because CT has a law that states the insurance company only has to pay 75% of average fair market value. Must be great living in a state with laws like that. Do they have one that says you only have to pay 75% of the premium? |
#26
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OT - Dealing with Ins Co When Vehicle Is Totaled
"trader_4" wrote in message news:7451a890-
This past April I was sitting at a traffic light and a lady texting on her phone rear ended my 14yo PT Cruiser w/102K miles, never in an accident and meticulously maintained. Her insurance company would only total it because CT has a law that states the insurance company only has to pay 75% of average fair market value. Must be great living in a state with laws like that. Do they have one that says you only have to pay 75% of the premium? People with "cherry" cars never get what they feel (and probably is) fair market value and probably never will. As for the legal comment, it would be useful to actually check the facts because what's stated is not really what the law says about percentages, "totalling" a car and fair market value: http://www.heltonlaw.com/Personal-In...amaged-1.shtml WHEN IS A VEHICLE A TOTAL LOSS? A motor vehicle is considered a total loss when the amount of repairs (including supplemental claims such as projected rental during the period of repair) equals or exceeds 75 percent of the pre-accident cash value which is sometimes referred to as the vehicle's Fair Market Value (FMV). 11 NCAC § 4.0418 (5). Generally speaking the liability insurance company is required to pay the fair market value (F.M.V.) or pre-accident cash value of the vehicle right before the collision occurred. In simple terms, the F.M.V. is the value a seller, not forced to sell, and a buyer, would agree upon for the vehicle immediately before the collision giving rise to the property damage claim. Insurance adjusters generally have a book value they use to arrive at F.M.V. They may have some "wiggle" room based on the condition of the vehicle, but there is generally little room for negotiation. Book value is supposedly F.M.V. and as such this gives both sides a little leeway to negotiate. Many insurance companies use the National Automobile Dealers association (NADA) publication entitled "Official Used Car Guide," which is published monthly. Some liability insurance companies have their own methods to arrive at valuations. Some insurance companies consider their system superior to the NADA Book commonly used. Notwithstanding, no publication is completely accurate and they should and are indeed only "guides." As such there is usually some basis to negotiate in most cases. Example: If the vehicle's pre-accident F.M.V. is $8,000 and the estimates for the cost of repairs are less than $6,000 then the liability insurance company is obligated to only pay for the cost of repairs. However, if the estimated cost of repairs is $6,000 or more, then the liability insurance company has to pay the pre-accident F.M.V. of $8,000 because the vehicle is considered a Total Loss. Frequently, problems arise when claimants fail to understand that the law does not require liability insurers to pay more than the fair market value. If F.M.V. is $8,000 and the cost of repairs is $9,000 then you will only recover $8,000. In other words, you can't recover more than the F.M.V. even when the cost of repairs exceeds the F.M.V. Unfortunately, this is true even if the F.M.V. is less than what is still owed on a vehicle. You should always continue making car payments even if the car is totaled. You are generally contractually obligated to continue making payments, notwithstanding the condition of your vehicle. If you are behind on your loan payments, this will only make the negotiation your total loss much more difficult. In short, the bank or financing company will not care that your car has been wrecked. They still insist on being paid. -- Bobby G. |
#27
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OT - Dealing with Ins Co When Vehicle Is Totaled
On Monday, June 23, 2014 6:29:37 AM UTC-4, Robert Green wrote:
"trader_4" wrote in message news:7451a890- This past April I was sitting at a traffic light and a lady texting on her phone rear ended my 14yo PT Cruiser w/102K miles, never in an accident and meticulously maintained. Her insurance company would only total it because CT has a law that states the insurance company only has to pay 75% of average fair market value. Must be great living in a state with laws like that. Do they have one that says you only have to pay 75% of the premium? People with "cherry" cars never get what they feel (and probably is) fair market value and probably never will. As for the legal comment, it would be useful to actually check the facts because what's stated is not really what the law says about percentages, "totalling" a car and fair market value: http://www.heltonlaw.com/Personal-In...amaged-1.shtml The poster is talking about a law in *CT*, where he lives and the law you're citing is NC. But I think it maybe you figured out what he's talking about. He said "The insurance company only has to pay 75% of fair market value." Perhaps what he meant was the insurance company has to total it if the cost of repairs are more than 75% of fair market value. The latter is what you found for NC and it makes more sense. The way he stated it, it looked to me like he was saying they totaled it because they then only have to pay 75% of the value of the car. WHEN IS A VEHICLE A TOTAL LOSS? A motor vehicle is considered a total loss when the amount of repairs (including supplemental claims such as projected rental during the period of repair) equals or exceeds 75 percent of the pre-accident cash value which is sometimes referred to as the vehicle's Fair Market Value (FMV). 11 NCAC � 4.0418 (5). Generally speaking the liability insurance company is required to pay the fair market value (F.M.V.) or pre-accident cash value of the vehicle right before the collision occurred. In simple terms, the F.M.V. is the value a seller, not forced to sell, and a buyer, would agree upon for the vehicle immediately before the collision giving rise to the property damage claim.. Insurance adjusters generally have a book value they use to arrive at F.M..V. They may have some "wiggle" room based on the condition of the vehicle, but there is generally little room for negotiation. Book value is supposedly F.M.V. and as such this gives both sides a little leeway to negotiate. Many insurance companies use the National Automobile Dealers association (NADA) publication entitled "Official Used Car Guide," which is published monthly. Some liability insurance companies have their own methods to arrive at valuations. Some insurance companies consider their system superior to the NADA Book commonly used. Notwithstanding, no publication is completely accurate and they should and are indeed only "guides." As such there is usually some basis to negotiate in most cases. Example: If the vehicle's pre-accident F.M.V. is $8,000 and the estimates for the cost of repairs are less than $6,000 then the liability insurance company is obligated to only pay for the cost of repairs. However, if the estimated cost of repairs is $6,000 or more, then the liability insurance company has to pay the pre-accident F.M.V. of $8,000 because the vehicle is considered a Total Loss. Frequently, problems arise when claimants fail to understand that the law does not require liability insurers to pay more than the fair market value. If F.M.V. is $8,000 and the cost of repairs is $9,000 then you will only recover $8,000. In other words, you can't recover more than the F.M.V. even when the cost of repairs exceeds the F.M.V. Unfortunately, this is true even if the F.M.V. is less than what is still owed on a vehicle. You should always continue making car payments even if the car is totaled.. You are generally contractually obligated to continue making payments, notwithstanding the condition of your vehicle. If you are behind on your loan payments, this will only make the negotiation your total loss much more difficult. In short, the bank or financing company will not care that your car has been wrecked. They still insist on being paid. -- Bobby G. |
#28
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OT - Dealing with Ins Co When Vehicle Is Totaled
"trader_4" wrote in message
news:d32937b5-62e1-4a12-9ad3- But I think it maybe you figured out what he's talking about. He said "The insurance company only has to pay 75% of fair market value." Perhaps what he meant was the insurance company has to total it if the cost of repairs are more than 75% of fair market value. Yep. He had the percentage right, but not how it's applied (pretty uniformly across the US). I thought the explanation I posted was the most informative even though it was not of the OP's state because I knew what the general salvage principle was. I was surprised to see the Holton firm said words to the effect, "we don't do auto accidents, but if we did, here's how it would go." They seem to imply they'll do it for clients, and that's how it works down here. I've gotten my lawyer to do things I know he would rather not, but he does them because I pay him and often only need a letter on a lawyer's letterhead to get something accomplished. I've been bent over the salvage rules a few times because I run cars for a long, long time and know the TRUE value of a primo well-cared for car you've worked on all its life. It sure isn't what the Bluebook says. There really needs to be a factor for "one owner" cars that can level out the sting of being forced to total out and not repair such cars. One thing I learned from the Holton site was that the 75% figure not only includes repair but supplemental claims such as projected rental during the period of repair. So on a $10K FMV car, you can get totaled even if repairs are less than $7.5K. Good to know I guess. )-: Sadly, there aren't many ways to come out ahead, if any. Many people believe if the car is worth 10K then insurers should pay up to $10 to repair or restore it. Not so. If repairs equal $7,500 then they can "total you" and force you to take the $10K payout. Or nothing. It's in the 30 page contract somewhere. I can see their business reasons for setting things up that way. The likelihood of restoring a beloved one-owner, perfectly maintained 10 year old vehicle to its pre-crash state is not very good and they (smartly) like to cut their losses. The ways out of the "I've been totaled but I still want my old car" dilemma all come with associated costs and may not save any money in the long run. You may be able to find an insurer that will cover the cost of repairs should you insist on getting your old car back but I imagine the premiums would be high enough to make it more sensible to self-insure. Sometimes you can get "classic car" insurance if the vehicle is old enough and meets certain other parameters, which often include limited mileage. Some states regulate the auto insurance industry very tightly so I am not sure how flexible insurers can be but I've found if you look around someone will write a "rider" that covers you - usually for a respectable premium if you're asking for something risky to be covered. Ironically, I've just started to see ads where insurers are offering "replace with new" coverage so I'd say the terms are flexible given enough shopping and competition. This is one of those areas of the law where it's not really a case of being "made whole" after an accident. In the OP's case, if it was a drunk driver and not a tree that caused the damage, he would be likely to have been "made wholer" by the other guy's insurance because of the criminal liability. The other ways have been discussed already, and buying the car back for salvage is probably the best and most cost effective way of getting your car back. In some states, retitling a salvaged car means paying some pretty hefty fees and taxes if you're not a wholesaler. I bought a car back for salvage once and discovered just how many things break that you can't see in a 40mph front end to side of other car crash. Nowadays I'd take the check and give a fallen soldier a hearty salute on the way to the junkers. Or North Carolina, which has a remarkable cottage industry of salvage recovery going on. -- Bobby G. |
#29
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OT - Dealing with Ins Co When Vehicle Is Totaled
On Tuesday, June 24, 2014 9:20:11 AM UTC-4, Robert Green wrote:
"trader_4" wrote in message news:d32937b5-62e1-4a12-9ad3- But I think it maybe you figured out what he's talking about. He said "The insurance company only has to pay 75% of fair market value." Perhaps what he meant was the insurance company has to total it if the cost of repairs are more than 75% of fair market value. Yep. He had the percentage right, but not how it's applied (pretty uniformly across the US). I thought the explanation I posted was the most informative even though it was not of the OP's state because I knew what the general salvage principle was. I was surprised to see the Holton firm said words to the effect, "we don't do auto accidents, but if we did, here's how it would go." They seem to imply they'll do it for clients, and that's how it works down here. I've gotten my lawyer to do things I know he would rather not, but he does them because I pay him and often only need a letter on a lawyer's letterhead to get something accomplished. I've been bent over the salvage rules a few times because I run cars for a long, long time and know the TRUE value of a primo well-cared for car you've worked on all its life. It sure isn't what the Bluebook says. There really needs to be a factor for "one owner" cars that can level out the sting of being forced to total out and not repair such cars. One thing I learned from the Holton site was that the 75% figure not only includes repair but supplemental claims such as projected rental during the period of repair. So on a $10K FMV car, you can get totaled even if repairs are less than $7.5K. Good to know I guess. )-: Sadly, there aren't many ways to come out ahead, if any. Many people believe if the car is worth 10K then insurers should pay up to $10 to repair or restore it. Not so. If repairs equal $7,500 then they can "total you" and force you to take the $10K payout. Or nothing. It's in the 30 page contract somewhere. I can see their business reasons for setting things up that way. The likelihood of restoring a beloved one-owner, perfectly maintained 10 year old vehicle to its pre-crash state is not very good and they (smartly) like to cut their losses. The ways out of the "I've been totaled but I still want my old car" dilemma all come with associated costs and may not save any money in the long run. You may be able to find an insurer that will cover the cost of repairs should you insist on getting your old car back but I imagine the premiums would be high enough to make it more sensible to self-insure. Sometimes you can get "classic car" insurance if the vehicle is old enough and meets certain other parameters, which often include limited mileage. Some states regulate the auto insurance industry very tightly so I am not sure how flexible insurers can be but I've found if you look around someone will write a "rider" that covers you - usually for a respectable premium if you're asking for something risky to be covered. Ironically, I've just started to see ads where insurers are offering "replace with new" coverage so I'd say the terms are flexible given enough shopping and competition. This is one of those areas of the law where it's not really a case of being "made whole" after an accident. In the OP's case, if it was a drunk driver and not a tree that caused the damage, he would be likely to have been "made wholer" by the other guy's insurance because of the criminal liability. The other ways have been discussed already, and buying the car back for salvage is probably the best and most cost effective way of getting your car back. In some states, retitling a salvaged car means paying some pretty hefty fees and taxes if you're not a wholesaler. I bought a car back for salvage once and discovered just how many things break that you can't see in a 40mph front end to side of other car crash. Nowadays I'd take the check and give a fallen soldier a hearty salute on the way to the junkers. Or North Carolina, which has a remarkable cottage industry of salvage recovery going on. -- Bobby G. One simple solution to that is to not insure a car for collision if it's not worth it and you can absorb the loss. If the car already has a blue book value less than 10K, is paid off, you're probably better off saving a couple hundred bucks a year. |
#30
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OT - Dealing with Ins Co When Vehicle Is Totaled
"Robert Green" wrote:
"trader_4" wrote in message news:d32937b5-62e1-4a12-9ad3- But I think it maybe you figured out what he's talking about. He said "The insurance company only has to pay 75% of fair market value." Perhaps what he meant was the insurance company has to total it if the cost of repairs are more than 75% of fair market value. Yep. He had the percentage right, but not how it's applied (pretty uniformly across the US). .... Snip ... One thing I learned from the Holton site was that the 75% figure not only includes repair but supplemental claims such as projected rental during the period of repair. So on a $10K FMV car, you can get totaled even if repairs are less than $7.5K. Good to know I guess. )-: FWIW....That is my understanding of how it works in NYS. Sadly, there aren't many ways to come out ahead, if any. Many people believe if the car is worth 10K then insurers should pay up to $10 to repair or restore it. Not so. If repairs equal $7,500 then they can "total you" and force you to take the $10K payout. Or nothing. As for the situation that started this thread, the update is this: Earlier today the Ins Co deemed the car "salvage" and offered the owner $3300, which is about $100 less than the owner estimated based on the research he'd done. When he inquired about the value of aftermarket remote start ($250 installed) and the Class III hitch (also $250 installed) he was told that they valued those items at $75 a piece. The owner gently pushed back and asked if their was anything that could be done to increase the amount that was offered. The adjuster told him that he (the adjuster), if asked by the claimant, can escalate to matter to the "home office" where they have a few more tools for determine the value. They can expand the search radius for comparables, they can use something called a "split-book" valuation method where they average values from sources like the KBB and NADA, etc. My buddy asked the adjuster if the value could possibly go _down _ if they applied these other tools and the adjuster said that he had never seen it happen. He basically told my buddy that it can only help to escalate it, it can't hurt. So, my buddy "officially" asked that the matter be escalated. Within a few hours he got an email from someone at the Ins Co telling him that the matter had been escalated to her desk for further investigation, and that she should have an answer within 24 hours. If nothing else, my buddy gets to keep the rental car for an extra day. :-) The other ways have been discussed already, and buying the car back for salvage is probably the best and most cost effective way of getting your car back. In some states, retitling a salvaged car means paying some pretty hefty fees and taxes if you're not a wholesaler. In NYS, it is my understanding that if the vehicle is 8 years old or newer it's a pretty arduous process to put it back on the road. It has to be retitled as Salvage and it has to go through a rigorous inspection. The goal is to ensure that anyone buying the car not only knows that the vehicle has been wrecked, but also that it has been put back into somewhat working order, e.g the frame isn't going to crack in half when you hit that first pot hole. For vehicles over 8 years old, it's apparently "buyer beware". No retitling, no inspection other the standard NYS inspection. I'll let you know the final number once my buddy hears back from the Ins Co. |
#31
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OT - Dealing with Ins Co When Vehicle Is Totaled
On Friday, June 20, 2014 8:50:27 AM UTC-5, trader_4 wrote:
I want to know how cars wind up at the junk yard with "all the air bags blown and virtually no body or drivetrain damage". EMP from nuke sets off the airbags? HAH! |
#32
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OT - Dealing with Ins Co When Vehicle Is Totaled
On Tue, 24 Jun 2014 16:12:16 -0700 (PDT), Nicholas Kriho
wrote: On Friday, June 20, 2014 8:50:27 AM UTC-5, trader_4 wrote: I want to know how cars wind up at the junk yard with "all the air bags blown and virtually no body or drivetrain damage". EMP from nuke sets off the airbags? HAH! Note - I said "virtually" no body damage. I've seen air bags deplyed from hitting a parking curb - minor sub-frame damage. Replace the sub-frame and all that's left is air bag damage. And the subframe wasn't damaged enough to cause a safety issue or to affect setting alignment. Also seen quite a few where only the bumper was damaged. No sheet metal or structural damage, but blew out the windsheild, destroyed the dash, damaged the headliner and other interior trim. Car written off with less than 100,00km on the clock |
#33
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OT - Dealing with Ins Co When Vehicle Is Totaled
"DerbyDad03" wrote in message "Robert Green"
wrote: "trader_4" wrote in message But I think it maybe you figured out what he's talking about. He said "The insurance company only has to pay 75% of fair market value." Perhaps what he meant was the insurance company has to total it if the cost of repairs are more than 75% of fair market value. Yep. He had the percentage right, but not how it's applied (pretty uniformly across the US). ... Snip ... One thing I learned from the Holton site was that the 75% figure not only includes repair but supplemental claims such as projected rental during the period of repair. So on a $10K FMV car, you can get totaled even if repairs are less than $7.5K. Good to know I guess. )-: FWIW....That is my understanding of how it works in NYS. I suspect it's that way in a lot of states. I've totaled cars in DC, Virginia, Maryland AND NY and seem to recall that's how it went. The time I ended up with the car for salvage was when I totaled a new Honda Prelude with less than 17K miles on it, turning it into a Honda Accordian. The insurer wanted to repair it, at first, but it suffered a 40mph impact into the side of a car running a red light. The sunroof tracks were bent, the rear fold down seat was creased in the middle, there was structural damage, engine damage, the doors were no long square, etc. I had to get an independent repair appraisal to FORCE them to total the car because I didn't want to drive something that had to have so many repairs. Since the insurer missed so many things it was a piece of cake to get a more realistic estimate. They totaled the car and then immediately cancelled my policy. Sadly, there aren't many ways to come out ahead, if any. Many people believe if the car is worth 10K then insurers should pay up to $10 to repair or restore it. Not so. If repairs equal $7,500 then they can "total you" and force you to take the $10K payout. Or nothing. As for the situation that started this thread, the update is this: Earlier today the Ins Co deemed the car "salvage" and offered the owner $3300, which is about $100 less than the owner estimated based on the research he'd done. When he inquired about the value of aftermarket remote start ($250 installed) and the Class III hitch (also $250 installed) he was told that they valued those items at $75 a piece. The owner gently pushed back and asked if their was anything that could be done to increase the amount that was offered. The adjuster told him that he (the adjuster), if asked by the claimant, can escalate to matter to the "home office" where they have a few more tools for determine the value. They can expand the search radius for comparables, they can use something called a "split-book" valuation method where they average values from sources like the KBB and NADA, etc. My buddy asked the adjuster if the value could possibly go _down _ if they applied these other tools and the adjuster said that he had never seen it happen. He basically told my buddy that it can only help to escalate it, it can't hurt. So, my buddy "officially" asked that the matter be escalated. Within a few hours he got an email from someone at the Ins Co telling him that the matter had been escalated to her desk for further investigation, and that she should have an answer within 24 hours. If nothing else, my buddy gets to keep the rental car for an extra day. :-) I would put that under what I said earlier: "Never accept their first offer." They'll always make at least *one* better one if you squawk. But don't push them too hard because they can become intractable. I had to threaten to take one insurer to court because they were taking so long to make a final payment. They paid when they got the papers (to not do so risked treble damages in that state) and then, you guessed it, they canceled my policy. The other ways have been discussed already, and buying the car back for salvage is probably the best and most cost effective way of getting your car back. In some states, retitling a salvaged car means paying some pretty hefty fees and taxes if you're not a wholesaler. In NYS, it is my understanding that if the vehicle is 8 years old or newer it's a pretty arduous process to put it back on the road. It has to be retitled as Salvage and it has to go through a rigorous inspection. The goal is to ensure that anyone buying the car not only knows that the vehicle has been wrecked, but also that it has been put back into somewhat working order, e.g the frame isn't going to crack in half when you hit that first pot hole. That was my undestanding too, but I also believe it varies from state to state. I would expect NYS to have fairly strong consumer protection laws in place. There were a couple of incidents that I believe caused those laws to come about, and I believe it was Hurricane Andrew where the retitling of water-damaged cars reached epidemic proportions. I wonder how much of a problem it is nowadays with services like CarFax? For vehicles over 8 years old, it's apparently "buyer beware". No retitling, no inspection other the standard NYS inspection. The law is pretty unsympathetic in most/many cases with people who buy old cars and expect perfection. Based on the number of such cases that find their way to TV "judge" shows it seems to be a pretty common expectation among buyers. "His ad says: '15 year old Ford, runs great' and after two months and a trip to Mexico, the transmission died so I want all my money back and reimbursment for the money I spent on another car to replace it!!!!" I'll let you know the final number once my buddy hears back from the Ins Co. Thanks. While not home repair per se, it's a subject people who maintain their older car meticulously need to know about. Another interesting question is how you force them to paint an entire door after a small accident rather than "blending" which, on a clear coated car like a Honda, never looks good, even right after being repaired and looks terrible after weathering for a few months. -- Bobby G. |
#34
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OT - Dealing with Ins Co When Vehicle Is Totaled
"DerbyDad03" wrote...
.... Major Snippage Occurred ... As for the situation that started this thread, the update is this: Earlier today the Ins Co deemed the car "salvage" and offered the owner $3300, which is about $100 less than the owner estimated based on the research he'd done. When he inquired about the value of aftermarket remote start ($250 installed) and the Class III hitch (also $250 installed) he was told that they valued those items at $75 a piece. The owner gently pushed back and asked if their was anything that could be done to increase the amount that was offered. The adjuster told him that he (the adjuster), if asked by the claimant, can escalate to matter to the "home office" where they have a few more tools for determine the value. They can expand the search radius for comparables, they can use something called a "split-book" valuation method where they average values from sources like the KBB and NADA, etc. My buddy asked the adjuster if the value could possibly go _down _ if they applied these other tools and the adjuster said that he had never seen it happen. He basically told my buddy that it can only help to escalate it, it can't hurt. So, my buddy "officially" asked that the matter be escalated. Within a few hours he got an email from someone at the Ins Co telling him that the matter had been escalated to her desk for further investigation, and that she should have an answer within 24 hours. If nothing else, my buddy gets to keep the rental car for an extra day. :-) I'll let you know the final number once my buddy hears back from the Ins Co. My buddy settled with the Ins Co today. After he pushed back on the $3300 offer, they came back with $5200, which he accepted. He and I had both done some book value searches on the web and $5200 is at the highest end of a private party transaction if the vehicle was in excellent condition. It was in great shape, but excellent would be a stretch. Anyway, $1900 for maybe 15 minutes worth of phone conversations with the Tier 2 adjuster is a pretty decent hourly rate. :-) Oh, and they are letting him keep the rental until Monday so he can look for a replacement vehicle this weekend. |
#35
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OT - Dealing with Ins Co When Vehicle Is Totaled
"DerbyDad03" wrote in message
Anyway, $1900 for maybe 15 minutes worth of phone conversations with the Tier 2 adjuster is a pretty decent hourly rate. :-) Well done, sir. A definite reminder to never take the first offer. -- Bobby G. |
#36
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OT - Dealing with Ins Co When Vehicle Is Totaled
On Thu, 26 Jun 2014 16:08:26 -0700, DerbyDad03
wrote: ....snip.... My buddy settled with the Ins Co today. After he pushed back on the $3300 offer, they came back with $5200, which he accepted. He and I had both done some book value searches on the web and $5200 is at the highest end of a private party transaction if the vehicle was in excellent condition. It was in great shape, but excellent would be a stretch. Anyway, $1900 for maybe 15 minutes worth of phone conversations with the Tier 2 adjuster is a pretty decent hourly rate. :-) Oh, and they are letting him keep the rental until Monday so he can look for a replacement vehicle this weekend. THANKS for the update. What company? sounds like they may have just purchased 'priceless' good-will here. |
#37
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OT - Dealing with Ins Co When Vehicle Is Totaled
RobertMacy wrote:
On Thu, 26 Jun 2014 16:08:26 -0700, DerbyDad03 wrote: ....snip.... My buddy settled with the Ins Co today. After he pushed back on the $3300 offer, they came back with $5200, which he accepted. He and I had both done some book value searches on the web and $5200 is at the highest end of a private party transaction if the vehicle was in excellent condition. It was in great shape, but excellent would be a stretch. Anyway, $1900 for maybe 15 minutes worth of phone conversations with the Tier 2 adjuster is a pretty decent hourly rate. :-) Oh, and they are letting him keep the rental until Monday so he can look for a replacement vehicle this weekend. THANKS for the update. What company? sounds like they may have just purchased 'priceless' good-will here. I believe it was Travelers. |
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