Range Frigidaire
Series GLGF386DS
Model 40064747757
Mfr Date Nov 2007

I would like to hear from other folks who have this range to see if I'm the only one having these problems.

Normally I would just buy the replacement parts but in this case the total cost of the 2 parts from GE is $294.90 plus tax and shipping. GE is not budging on the price, even after I explained that there were probably quite a few others with these same problems in use. I escalated this to a manager who said there were no other records of others having these problems.

While cleaning the stove top, I noticed something around the round raised areas at the center burner that looked like burned-on grease. See photo:

http://imageshack.us/photo/my-images/526/cracks2.jpg/

Looking closer, I saw that they were stress cracks in the stove top that penetrate completely through the top. I have seen these type of stress cracks in my job on other drawn steel items. It is always caused by a mfg problem such as poor quality steel or lack of lubrication during the stamping process and not related to normal use.

The other problem is enamel flaking off the underside of the center grating. Again, only gentle cleaning has be done. The top side, where all the pot and pans sit is fine. Photo:

http://imageshack.us/photo/my-images/407/flaking2.jpg/

Sammy

If those photos don't load, try these:
http://imageshack.us/f/526/cracks2.jpg/
http://imageshack.us/f/407/flaking2.jpg/


"Sammy X" wrote in message m...
Range Frigidaire
Series GLGF386DS
Model 40064747757
Mfr Date Nov 2007

I would like to hear from other folks who have this range to see if I'm the only one having these problems.

Normally I would just buy the replacement parts but in this case the total cost of the 2 parts from GE is $294.90 plus tax and shipping. GE is not budging on the price, even after I explained that there were probably quite a few others with these same problems in use. I escalated this to a manager who said there were no other records of others having these problems.

While cleaning the stove top, I noticed something around the round raised areas at the center burner that looked like burned-on grease. See photo:

http://imageshack.us/photo/my-images/526/cracks2.jpg/

Looking closer, I saw that they were stress cracks in the stove top that penetrate completely through the top. I have seen these type of stress cracks in my job on other drawn steel items. It is always caused by a mfg problem such as poor quality steel or lack of lubrication during the stamping process and not related to normal use.

The other problem is enamel flaking off the underside of the center grating. Again, only gentle cleaning has be done. The top side, where all the pot and pans sit is fine. Photo:

http://imageshack.us/photo/my-images/407/flaking2.jpg/

Sammy

On Sun, 19 May 2013 21:34:44 -0700, "Sammy X"
wrote:

Range Frigidaire
Series GLGF386DS
Model 40064747757
Mfr Date Nov 2007

I would like to hear from other folks who have this range to see if I'm the only one having these problems.

Normally I would just buy the replacement parts but in this case the total cost of the 2 parts from GE is $294.90 plus tax and shipping. GE is not budging on the price, even after I explained that there were probably quite a few others with these same problems in use. I escalated this to a manager who said there were no other records of others having these problems.

http://imageshack.us/photo/my-images/526/cracks2.jpg/
http://imageshack.us/photo/my-images/407/flaking2.jpg/

Sammy


After six years anything can happen. Cracks are often from rapid
heating and cooling, or pots being dropped on to the porcelain. I
really don't see the manufacturer doing you any favors after all this
time.

Before spending that much on parts, I'd buy a new range, but I'd buy
from a better company. Frigidaire is not the high quality they were
many years ago.

Sammy:

You should be aware that the photo links you posted show pictures that are about 1 inch wide by 3/4 inch high, and are too small to see anything in.

You're going about solving this problem wrong. The monkeys they hire to answer customer service 1-800 calls are there to answer questions for people who are too lazy to read the owner's manual. Those people don't have any authority whatsoever. Stop talking to them.

If it were me, I would find out who Frigidaire's factory authorized service depot is. You can find that out by simply phoning around to the appliance repair shops in your area and asking who does warranty repair work on Frigidaire appliances in your area. Frigidaire customer service should also be able to answer that question.

Talk to someone at that factory authorized repair depot and ask them to come down to take a look at your stove. Frigidaire is a reputable company, and will stand behind their products, but the 1-800 customer service monkey you're talking to doesn't know squat about appliances and don't have the authority to send you new parts or make any kind of decisions on behalf of the company.

The guy from the Frigidaire factory authorized repair depot will be talking to different people at Frigidaire and could probably be talked into installing new parts for you if he's semi-convinced that the parts you got were faulty, but he's going to be suspicious that you're doing something funky with the stove that no one else does that's causing the problem, so you need to assure him you're not. And, of course, he's only going to replace those parts for you once... if the same thing happens to the new parts, he's going to suspect you're doing something on that stove that no one else is which is causing the problem.

I would contact the Frigidaire factory authorized service depot in your area and have the top dog of that local appliance repair shop (the owner or the most senior service tech) come down and take a look at your stove himself. His word will carry a lot more clout with Frigidaire than either yours or the 1-800 customer service reps you've been talking to. If he thinks it's a defective part(s), he'll order them and Frigidaire will swallow the cost.

I bought a 1982 Toyota Corolla as a used car in 1984. A few years after buying it, bubbles started forming in the front windshield. I took it to my local Toyota dealership, and they sent a guy out to look for himself, and that guy told me to give his signed card to the service manager at that local dealership and they replaced the windshield free of charge. It was a defective windshield, but they could see that there's no way that should happen, and there's no way I could be causing that to happen, so they just accepted that it was a defect and fixed it for me free, even though there was no warranty on the car at the time.

No one is ever going to tell you that defective materials are covered for longer than the warranty period because they don't want to be held to anything more than the 1 year warranty they advertise. But, if they can see for themselves the product is defective, then they'll fix the problem for you warranty or no warranty. At lease, that's been my experience.

On May 20, 3:10*pm, nestork wrote:
Sammy:

You should be aware that the links to the photos you posted turn out to
be about 1 inch wide by 3/4 inch high, and are too small to see
anything.

If it were me, I would find out who Frigidaire's factory authorized
dealership in your area is, and ask them to come down to take a look at
the stove.

Frigidaire is a reputable company, but you're probably talking to the
1-800 customer service reps who don't know squat and don't have the
authority to send you new parts.

The guy from the Frigidaire factory authorized repair depot could
probably be talked into installing new parts for you,
but he's going to
be suspicious that you're doing something funky with the stove that no
one else does that's causing the problem, so you need to assure him
you're not. *And, of course, he's only going to replace those parts for
you once... if the same thing happens to those parts, he's going to
suspect you're doing something on that stove that no one else is.

I would contact the Frigidaire factory authorized service depot in your
area and have the owner of that local appliance repair shop take a look
at your stove himself.

I'm sure the owner of the service company will hop right in the truck
and come over for free to take a look at a 5 year old stove that isn't
under warranty anymore. I was just looking at a post over the
weekend
from someone who had a KitchenAid wall microwave, where the glass
in the middle of the door shattered. And by middle, I mean inside the
door itself, so there is no way it could be broken by hitting it, etc.
It's a well known failure, lots of people have had it happen,
including
in the middle of the night, when the oven wasn't even used.
The person got the KA service guy over and he told her it was $250
if he fixed it and $170 just for the call if he didn't. Her choice.




*His word will carry a lot more clout with
Frigidaire than either yours or the 1-800 customer service monkey.

I bought a 1982 Toyota Corolla as a used car in 1984. *A few years after
buying it, bubbles started forming in the front windshield. *I took it
to my local Toyota dealership, and they sent a guy out to look for
himself, and that guy told me to give his signed card to the service
manager at that local dealership and they replaced the windshield free
of charge. *It was a defective windshield, but they could see that
there's no way that should happen, and there's no way I could be causing
that to happen, so they just accepted that it was a defect and fixed it
for me free, even though there was no warranty on the car at the time.

--
nestork

Sometimes you get lucky. Plus the cost of replacing
that windshield was what, 2% of the cost of a new car?
In this case, the parts without labor are about half the cost of
a new stove. And the defect is cosmetic, not affecting the
operation of the stove. They can try, but better make sure
they don't wind up paying for a service call to "fix" what
they already know how to fix and for which there is no
viable fix, unless the company eats it.