I'm hoping Google catches this post when people are looking for an
appliance repair company in New York. I wanted to warn people about
this company. They are called Preway Service, Inc. and their rudeness
is only matched by their incompetence. It's a miracle they are still in
business. I called Preway because they are an authorized LG repair
company (one of only a handful LG lists in the NYC area). Even though I
already gave them the part number I needed (new pump), it took them 2
weeks to send a guy out. After the pointless 5 minute visit, which
cost me $100, I waited another 3 weeks for the part to come in and then
another week for a second technician visit Oh, by the way, NO ONE ever
called me to let me know anything. I had me calling them back to check
on the part arrival and to set up a service call. Every phone call I
made to them was met with a disgruntled and soured employee. Anyway,
we finally got the repair date and Preway told us to expect the
technician from 11am to 2pm on a Tuesday. I took a half day off from
work to be here for the appointment but I need to be back at my office
by 4:30pm. At 2:30 (30 minutes PAST a 3 hour window) he has not showed
up yet. I call Preway to see if I can get an ETA and again, as usual,
they shower me with a ****y attitude and tell me I need to give or take
30 minutes to the 3 HOUR WINDOW and tell me I need to be patient. 3:30
comes... no repair man. Finally a little after 4pm the guy finally
arrives with a new pump in hand... YAY! I didn't care that I have been
waiting 6 weeks and these people suck, I was just glad this experience
was about to be over. Since he missed the 3 hour window and he was so
late, I assumed the technician was having a hectic day so I asked him
how many jobs he had done already that day. He told me "this is my
only job today". I guess he needed more than 5 hours to get to me!
Anyway, it becomes painfully obvious that he doesn't know this LG model
washer or what he's doing to install the new pump. After about an
hour, he wants to give it a try. OF COURSE... it doesn't work. He
diddles around for an additional 30 minutes... STILL DOESN'T WORK.
They ordered the wrong pump. Of course they did. Then he says he has
to go, bails out on me, and leaves me with a "JOB COMPLETED" slip.
Excellent. So, here it is, 7 weeks into dealing with Preway to replace
a pump in my washer that I told them I needed in my first phone call to
them. I'm probably not even half through this ordeal yet. Oh, and did
i mention that my credit card has been charged $397 for this? They
throw in the rude service for free. This is one of the worst companies
I have ever dealt with min my life. I'm posting this in hopes it might
save others from them. I am also contacting LG to try and get them
removed from the authorized vendor list. LG should not be sending
their customers to this piece of crap company.