Hi...

About a year and a half ago, we bought a panasonic SC-HT75 5-disc dvd
player and for the most part we've been really happy with it. But last
night, my wife was watching a 2-disc movie; the player finished playing
the first disc but when it moved to the 2nd, the player flashed up an
error code of DVD H01 and wouldn't load the disk.

Since then, the player won't load a disk from any slot. You put in a
disc, it whirs 4 times (sounding like a faint descending whistle),
flashes up DVD H01 and then NO DISC. Does the same with all discs no
matter what.

Powering down and back up doesn't fix it.

I looked on the panasonic site and in the manual, but haven't found
what the error codes mean. Is the unit totally hosed? Is it worth
trying to repair? It would be a shame to have to replace it after only
a year and a half. It was also hard to find a multi-disc player that
fit in the stereo cabinet that we have.

I appreciate any advice.

Thanks
-mark

--
Put the .net on the .cod to send email

"Mark Modrall" wrote in message
...
Hi...

About a year and a half ago, we bought a panasonic SC-HT75 5-disc dvd
player and for the most part we've been really happy with it. But last
night, my wife was watching a 2-disc movie; the player finished playing
the first disc but when it moved to the 2nd, the player flashed up an
error code of DVD H01 and wouldn't load the disk.

Since then, the player won't load a disk from any slot. You put in a
disc, it whirs 4 times (sounding like a faint descending whistle),
flashes up DVD H01 and then NO DISC. Does the same with all discs no
matter what.

Powering down and back up doesn't fix it.

I looked on the panasonic site and in the manual, but haven't found
what the error codes mean. Is the unit totally hosed? Is it worth
trying to repair? It would be a shame to have to replace it after only
a year and a half. It was also hard to find a multi-disc player that
fit in the stereo cabinet that we have.

I appreciate any advice.

Thanks
-mark

--
Put the .net on the .cod to send email

I would suggest getting in touch with Panasonic Customer service. The
original parts warranty is probably one year, but it's not reasonable that
an expensive part like the laser pickup (the likely culprit here) should go
out so soon. Make your case, get a file or reference number, and get it to
an authorized servicer. With luck you'll only pay the labor charges.

Manufacturers I deal with, including Onkyo, Sony, Pioneer, and Yamaha all
have procedures to deal with situations like this.

Mark Z.

Hi...

Thanks for the advice. I called Panasonic support today. They have
a "get an estimate" fix line; when I finally got put in touch with
someone I gave her the model number and her immediate response was
"It'll be $200 to fix". I said "I haven't told you what's wrong with it
yet" and her response was "for that model, it will be $200 to fix". I
told her that it would be less expensive to buy a new one, and she said
"suit yourself." I said it didn't reflect well on her company that I
have to throw out the unit after a year and a half, and she said "have a
nice day".

I called the service rep she recommended, and he at least asked what
the error code was. He also thought that the error code was likely to
be an expensive part but without looking at it he couldn't be more
precise. And without a $25 evaluation fee he couldn't be more precise.

So it sounds like Panasonic doesn't give a rats ass how it looks and
it will be cheaper to buy a new unit than have the old one fixed. Not a
recommendation for Panasonic, certainly.

Thanks
-mark


In article ,
"Mark D. Zacharias" wrote:

"Mark Modrall" wrote in message
...
Hi...

About a year and a half ago, we bought a panasonic SC-HT75 5-disc dvd
player and for the most part we've been really happy with it. But last
night, my wife was watching a 2-disc movie; the player finished playing
the first disc but when it moved to the 2nd, the player flashed up an
error code of DVD H01 and wouldn't load the disk.

I would suggest getting in touch with Panasonic Customer service. The
original parts warranty is probably one year, but it's not reasonable that
an expensive part like the laser pickup (the likely culprit here) should go
out so soon. Make your case, get a file or reference number, and get it to
an authorized servicer. With luck you'll only pay the labor charges.

Manufacturers I deal with, including Onkyo, Sony, Pioneer, and Yamaha all
have procedures to deal with situations like this.

Mark Z.



--
Put the .net on the .cod to send email

"Mark Modrall" wrote in message
...
Hi...

Thanks for the advice. I called Panasonic support today. They have
a "get an estimate" fix line; when I finally got put in touch with
someone I gave her the model number and her immediate response was
"It'll be $200 to fix". I said "I haven't told you what's wrong with it
yet" and her response was "for that model, it will be $200 to fix". I
told her that it would be less expensive to buy a new one, and she said
"suit yourself." I said it didn't reflect well on her company that I
have to throw out the unit after a year and a half, and she said "have a
nice day".

I called the service rep she recommended, and he at least asked what
the error code was. He also thought that the error code was likely to
be an expensive part but without looking at it he couldn't be more
precise. And without a $25 evaluation fee he couldn't be more precise.

So it sounds like Panasonic doesn't give a rats ass how it looks and
it will be cheaper to buy a new unit than have the old one fixed. Not a
recommendation for Panasonic, certainly.

Thanks
-mark

They are probably more anoyed at you for not throwing out a disposable
piece of eletronics. They are not much different from most manufacturers.
Sad to say but the way of the future. Only the good stuff gets repaired.
spend a few thousand on a home theatre system and maybe the parts will be
avail. spend less than a thousand and we poor people are wasting their
time.

Greg M


---
Outgoing mail is certified Virus Free.
Checked by AVG anti-virus system (http://www.grisoft.com).
Version: 6.0.807 / Virus Database: 549 - Release Date: 12/7/2004

"Mark Modrall" wrote in message
...
Hi...

Thanks for the advice. I called Panasonic support today. They have
a "get an estimate" fix line; when I finally got put in touch with
someone I gave her the model number and her immediate response was
"It'll be $200 to fix". I said "I haven't told you what's wrong with it
yet" and her response was "for that model, it will be $200 to fix". I
told her that it would be less expensive to buy a new one, and she said
"suit yourself." I said it didn't reflect well on her company that I
have to throw out the unit after a year and a half, and she said "have a
nice day".

I called the service rep she recommended, and he at least asked what
the error code was. He also thought that the error code was likely to
be an expensive part but without looking at it he couldn't be more
precise. And without a $25 evaluation fee he couldn't be more precise.

So it sounds like Panasonic doesn't give a rats ass how it looks and
it will be cheaper to buy a new unit than have the old one fixed. Not a
recommendation for Panasonic, certainly.



No it doesn't look good at all, but they're certainly not alone. I suspect
any company you call about a consumer DVD player will act similarly
unfortunatly.

Mark Modrall wrote:

: Thanks for the advice. I called Panasonic support today. They have
: a "get an estimate" fix line; when I finally got put in touch with
: someone I gave her the model number and her immediate response was
: "It'll be $200 to fix". I said "I haven't told you what's wrong with it
: yet" and her response was "for that model, it will be $200 to fix". I
: told her that it would be less expensive to buy a new one, and she said
: "suit yourself." I said it didn't reflect well on her company that I
: have to throw out the unit after a year and a half, and she said "have a
: nice day".

They just want you to buy a new one.

We had a managed 24 port ethernet switch made by 3Com. We paid around $800
for it from a local retailer. It broke. Called 3Com for a repair estimate,
they wanted $1300 for an outright exchange (we needed to send it back).

Same switch, slightly better model (web interface for config) was still $799
from the local retailer.

Just doesn't make sense, $1300 for a referb?

Probably some logic on sales count, repairs don't to the bottom line.

-bruce

"Bruce Esquibel" wrote in message
...

| They just want you to buy a new one.
|
| We had a managed 24 port ethernet switch made by 3Com. We paid around $800
| for it from a local retailer. It broke. Called 3Com for a repair estimate,
| they wanted $1300 for an outright exchange (we needed to send it back).
|
| Same switch, slightly better model (web interface for config) was still
$799
| from the local retailer.
|
| Just doesn't make sense, $1300 for a referb?
|
| Probably some logic on sales count, repairs don't to the bottom line.

SMC routers may be crap but at least their warranty seems to be better.

N

Okay, so I had this same problem today....and fyi, if you don't have
anything helpful to say in a forum, you should just not
respond....anyway....

I returned home to find that my brother had helped himself to my DVD
player, the same Panasonic one everyone is complaining about. My
player just kept shutting off after I started it.

I finally got aggravated and just pushed the eject button (which didn't
respond). So I got more aggravated and just pushed the eject button and
physically pulled the tray out. At that point I spun the turntable
inside a bit. When I loaded it back it I then tried switching disks.
It loaded a new disk and started making a whirring sound (if you've
ever heard the sound of a laser clanging on the bottom of a DVD - that
is the sound I heard). So I tried switching disks again. It turns out
that one disk somehow got on top of the other. I don't know if this is
a design defect of the DVD player or whether my brother is just stupid.
Either way, I took out one of the disks and it worked.

My recommendation - for all of you who have this problem - if your
device is not under some kind of warranty - pull the tray out
physically after you push the eject button. Don't let that DVD player
give you an sass! Take all of the disks out of the tray. Press the
eject button so that the tray goes back into the unit and try switching
disks. This should unload any disk that you have in the actual reader
of the DVD player. Once this is done, unload the rest of your disks
and start life over again.

It worked for me after like 5 minutes of fiddling with it. Who knows,
might save you a few hundred bucks from buying a new one (and a few
years in prison for killing the relatives that messed up your
machine).

Hope this helps some poor soul who doesn't want to blow money on a new
DVD system.


--
tkbailey