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#1
Posted to rec.woodworking
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OT How useless is tech support these days..
I just got off the phone with an idiot at my old ISP. I still keep an
email account there, and my newsgroup. I noticed I have not been getting emails lately since the 17th. tbird says downloading 1 of 255 followed by no emails to download. I asked tech support if anything changed. They tell me NO, that its tbird delete my account and add it back. I refuse. I said are you sure nothing has changed. Yes nothing has changed. Well there's an email from the 11th from you guys saying you are moving email from one server to another and that there will be sporadic outages to individual accounts. Response yes but that should not affect you, you should be fine once that is done. Well I am not fine... Well then it's TBIRD. I go into their web mail interface and delete the first email.. Now I can download emails. HOW ****ING STUPID these idiots are. This is the second issue in a month. My current ISP also made changes 3 months ago. I never was notified. They changed the ports and mail server. They said the old ones should still work... but guess what... it didn't. But the first thing they tell you is that there are no changes. Well there was... and obviously the change they made to remove the old servers that day caused an outage. Because until that day I was still coming in under the old servers and was fine. -- Jeff |
#2
Posted to rec.woodworking
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OT How useless is tech support these days..
On 4/28/2014 10:37 AM, woodchucker wrote:
HOW ****ING STUPID these idiots are. What do you expect in the "Information Age", when twenty something numbnuts are unarguably in charge of serving up "information"? -- eWoodShop: www.eWoodShop.com Wood Shop: www.e-WoodShop.net https://www.google.com/+eWoodShop https://plus.google.com/+KarlCaillouet/posts http://www.custommade.com/by/ewoodshop/ KarlCaillouet@ (the obvious) |
#3
Posted to rec.woodworking
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OT How useless is tech support these days..
On Mon, 28 Apr 2014 10:48:39 -0500, Swingman wrote:
HOW ****ING STUPID these idiots are. What do you expect in the "Information Age", when twenty something numbnuts are unarguably in charge of serving up "information"? And it's not just online. I read books, magazines, and the daily paper. I'm constantly irritated by missing words, mis-spelled words, duplicated words (or whole lines or paragraphs), wrong words, atrocious grammar, and on and on. And any article with math or arithmetic in it is as often wrong as right. I'm sure I make the occasional such mistake, as all of us do. But the frequency of such mistakes in printed matter just keeps growing. Sigh. |
#4
Posted to rec.woodworking
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OT How useless is tech support these days..
On 4/28/2014 10:37 AM, woodchucker wrote:
I just got off the phone with an idiot at my old ISP. I still keep an email account there, and my newsgroup. I noticed I have not been getting emails lately since the 17th. tbird says downloading 1 of 255 followed by no emails to download. I asked tech support if anything changed. They tell me NO, that its tbird delete my account and add it back. I refuse. I said are you sure nothing has changed. Yes nothing has changed. Well there's an email from the 11th from you guys saying you are moving email from one server to another and that there will be sporadic outages to individual accounts. Response yes but that should not affect you, you should be fine once that is done. Well I am not fine... Well then it's TBIRD. I go into their web mail interface and delete the first email.. Now I can download emails. HOW ****ING STUPID these idiots are. This is the second issue in a month. My current ISP also made changes 3 months ago. I never was notified. They changed the ports and mail server. They said the old ones should still work... but guess what... it didn't. But the first thing they tell you is that there are no changes. Well there was... and obviously the change they made to remove the old servers that day caused an outage. Because until that day I was still coming in under the old servers and was fine. Any any chance are you using IE? https://www.yahoo.com/tech/new-secur...085229159.html |
#5
Posted to rec.woodworking
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OT How useless is tech support these days..
On 4/28/2014 12:27 PM, Leon wrote:
On 4/28/2014 10:37 AM, woodchucker wrote: I just got off the phone with an idiot at my old ISP. I still keep an email account there, and my newsgroup. I noticed I have not been getting emails lately since the 17th. tbird says downloading 1 of 255 followed by no emails to download. I asked tech support if anything changed. They tell me NO, that its tbird delete my account and add it back. I refuse. I said are you sure nothing has changed. Yes nothing has changed. Well there's an email from the 11th from you guys saying you are moving email from one server to another and that there will be sporadic outages to individual accounts. Response yes but that should not affect you, you should be fine once that is done. Well I am not fine... Well then it's TBIRD. I go into their web mail interface and delete the first email.. Now I can download emails. HOW ****ING STUPID these idiots are. This is the second issue in a month. My current ISP also made changes 3 months ago. I never was notified. They changed the ports and mail server. They said the old ones should still work... but guess what... it didn't. But the first thing they tell you is that there are no changes. Well there was... and obviously the change they made to remove the old servers that day caused an outage. Because until that day I was still coming in under the old servers and was fine. Any any chance are you using IE? https://www.yahoo.com/tech/new-secur...085229159.html Never use it... IE is one of the worst piece of crap. Firefox started emulating them... which has ****ed me off. They had nice features and dropped them. When at work, sometimes I am forced to use it.. can't stand it. -- Jeff |
#6
Posted to rec.woodworking
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OT How useless is tech support these days..
On Mon, 28 Apr 2014 10:48:39 -0500, Swingman wrote:
On 4/28/2014 10:37 AM, woodchucker wrote: HOW ****ING STUPID these idiots are. What do you expect in the "Information Age", when twenty something numbnuts are unarguably in charge of serving up "information"? Particularly when half of them are in India, half the rest in aother third world company where english is not their primary language, and the rest are american computer-game wizards who THINK they are IT specialists. I bought an HP G3110 scanner and it would not install on my Win7 64 computer - kept saying it could not install on my incompatible XP64 machine. Took HP support over 3 hours to force the driver to install - - - - - . |
#7
Posted to rec.woodworking
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OT How useless is tech support these days..
On Mon, 28 Apr 2014 16:11:26 +0000 (UTC), Larry Blanchard
wrote: On Mon, 28 Apr 2014 10:48:39 -0500, Swingman wrote: HOW ****ING STUPID these idiots are. What do you expect in the "Information Age", when twenty something numbnuts are unarguably in charge of serving up "information"? And it's not just online. I read books, magazines, and the daily paper. I'm constantly irritated by missing words, mis-spelled words, duplicated words (or whole lines or paragraphs), wrong words, atrocious grammar, and on and on. And any article with math or arithmetic in it is as often wrong as right. I'm sure I make the occasional such mistake, as all of us do. But the frequency of such mistakes in printed matter just keeps growing. Sigh. Our local daily newspaper is electronically typeset in INDIA and I'm sure the editing and proofreading that does get done is done there too. The grammar is getting atrocious, and it is nothing to see an article end in mid-sentance. |
#8
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OT How useless is tech support these days..
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#9
Posted to rec.woodworking
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OT How useless is tech support these days..
"Doug Miller" wrote: HP tech support is among the worst I've ever encountered. They're apathetic, they're incompetent, and worst of all, they're rude. I tell anyone who's contemplating buying any of their products that "Hewlett Packard" sounds like "Useless *******" for a *reason*. ---------------------------------------------------- I refused to even consider HP for anything except printers based on prior experience. Bought a printer/scanner/copy device and had problems that HP promptly addressed or at least they tried. After sending out 5-6 rebuilds as an in warranty replacement, none of which worked, they finally sent out a new unit. Problem solved. Would buy another printer/scanner/copy device, but never a puter. Lew |
#10
Posted to rec.woodworking
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OT How useless is tech support these days..
On Tue, 29 Apr 2014 00:33:34 +0000 (UTC), Doug Miller
wrote: wrote in : I bought an HP G3110 scanner and it would not install on my Win7 64 computer - kept saying it could not install on my incompatible XP64 machine. Took HP support over 3 hours to force the driver to install - - - - - . HP tech support is among the worst I've ever encountered. They're apathetic, they're incompetent, and worst of all, they're rude. I tell anyone who's contemplating buying any of their products that "Hewlett Packard" sounds like "Useless *******" for a *reason*. A few of their printers are pretty decent - most of them built over 6 years ago -but I have not had good experience with ANY of their other products. The support on the printers is something approaching average - certainly not exemplary, but at least reasonable The scanner support was incompetent. |
#11
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OT How useless is tech support these days..
"woodchucker" wrote in message
... Dont get me started... I could go on for days but I need to sleep! |
#12
Posted to rec.woodworking
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OT How useless is tech support these days..
On 4/28/2014 8:57 PM, Lew Hodgett wrote:
"Doug Miller" wrote: HP tech support is among the worst I've ever encountered. They're apathetic, they're incompetent, and worst of all, they're rude. I tell anyone who's contemplating buying any of their products that "Hewlett Packard" sounds like "Useless *******" for a *reason*. ---------------------------------------------------- I refused to even consider HP for anything except printers based on prior experience. Bought a printer/scanner/copy device and had problems that HP promptly addressed or at least they tried. After sending out 5-6 rebuilds as an in warranty replacement, none of which worked, they finally sent out a new unit. Problem solved. Would buy another printer/scanner/copy device, but never a puter. Lew I had pretty good luck with a laptop from HP. But I don't like their printers. Office printers yes, but home printers... no. Their drivers suck. I like the cannon series they have been good, separate color ink wells (first to do it). I had bought my son an HP years ago. Nothing but problems with the drivers. They prevented shutdown. Paper was an issue. They had a template for their own printer for something. Using it prevented printing to the printer. -- Jeff |
#13
Posted to rec.woodworking
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OT How useless is tech support these days..
On Tue, 29 Apr 2014 00:33:34 +0000 (UTC), Doug Miller
wrote: wrote in : I bought an HP G3110 scanner and it would not install on my Win7 64 computer - kept saying it could not install on my incompatible XP64 machine. Took HP support over 3 hours to force the driver to install - - - - - . HP tech support is among the worst I've ever encountered. They're apathetic, they're incompetent, and worst of all, they're rude. I tell anyone who's contemplating buying any of their products that "Hewlett Packard" sounds like "Useless *******" for a *reason*. I bought my last HP product (printer) six years ago. It's a great printer but the software is bloated crap. My next one is most likely going to be a Brother. |
#14
Posted to rec.woodworking
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OT How useless is tech support these days..
On 4/28/2014 7:33 PM, Doug Miller wrote:
wrote in : I bought an HP G3110 scanner and it would not install on my Win7 64 computer - kept saying it could not install on my incompatible XP64 machine. Took HP support over 3 hours to force the driver to install - - - - - . HP tech support is among the worst I've ever encountered. They're apathetic, they're incompetent, and worst of all, they're rude. I tell anyone who's contemplating buying any of their products that "Hewlett Packard" sounds like "Useless *******" for a *reason*. I bought my last HP printer about 6 years ago, and it is long gone. |
#15
Posted to rec.woodworking
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OT How useless is tech support these days..
On 4/28/2014 7:57 PM, Lew Hodgett wrote:
"Doug Miller" wrote: HP tech support is among the worst I've ever encountered. They're apathetic, they're incompetent, and worst of all, they're rude. I tell anyone who's contemplating buying any of their products that "Hewlett Packard" sounds like "Useless *******" for a *reason*. ---------------------------------------------------- I refused to even consider HP for anything except printers based on prior experience. Bought a printer/scanner/copy device and had problems that HP promptly addressed or at least they tried. After sending out 5-6 rebuilds as an in warranty replacement, none of which worked, they finally sent out a new unit. Problem solved. Would buy another printer/scanner/copy device, but never a puter. Lew I guess living in California you have learned to be patient. I would pitch the POS and go with another brand. My absolute last HP printer, that I paid in excess of $400, was trouble from the word go and the moment that it went out of warranty there was no repairs from HP to be had. They did not even want to give an estimate for repairs. So figure that once out of warranty you buy another if it breaks. |
#16
Posted to rec.woodworking
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OT How useless is tech support these days..
woodchucker wrote in
: I had pretty good luck with a laptop from HP. But I don't like their printers. Office printers yes, but home printers... no. Their drivers suck. I like the cannon series they have been good, separate color ink wells (first to do it). I had bought my son an HP years ago. Nothing but problems with the drivers. They prevented shutdown. Paper was an issue. They had a template for their own printer for something. Using it prevented printing to the printer. I've got an old HP that I use the drivers from Windows Update for. It's a much better experience, as it just works. If you have the choice, install the drivers from Microsoft rather than the HP garbage. Without the HP drivers, the printer actually used up the ink in the cartridge. The print got so light I had to change it. It was nice to use up all the available ink rather than having some piece of garbage software program tell me it thinks I'm out of ink. Puckdropper -- Make it to fit, don't make it fit. |
#17
Posted to rec.woodworking
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OT How useless is tech support these days..
"Leon" wrote: So figure that once out of warranty you buy another if it breaks. --------------------------------------------- Two things. Cold day in hell when I would pay $400 for a consumer grade printer and it goes without question you buy a NEW device to replace an out of warranty puter type device. Over 20 years ago bought a Panasonic 4450I for about $1,200 as an alternate to an HP printer and worth every penny. Printed 11-12 pages/minute for hours on end. No longer necessary in today's market. Lew |
#18
Posted to rec.woodworking
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OT How useless is tech support these days..
Leon wrote:
On 4/28/2014 7:33 PM, Doug Miller wrote: wrote in : I bought an HP G3110 scanner and it would not install on my Win7 64 computer - kept saying it could not install on my incompatible XP64 machine. Took HP support over 3 hours to force the driver to install - - - - - . HP tech support is among the worst I've ever encountered. They're apathetic, they're incompetent, and worst of all, they're rude. I tell anyone who's contemplating buying any of their products that "Hewlett Packard" sounds like "Useless *******" for a *reason*. I bought my last HP printer about 6 years ago, and it is long gone. My LaserJet HP-1022 has been Far More *economical* than its HP-ink jet predecessor. A $30-40 generic toner cartridge lasts me more than 2 years. No, it doesn't do color--and I can live with that. |
#19
Posted to rec.woodworking
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OT How useless is tech support these days..
On 4/28/2014 11:35 PM, Lew Hodgett wrote:
"Leon" wrote: So figure that once out of warranty you buy another if it breaks. --------------------------------------------- Two things. Cold day in hell when I would pay $400 for a consumer grade printer and it goes without question you buy a NEW device to replace an out of warranty puter type device. That was inexpensive for what I was getting, so to speak. Legal sized all in one with 5 different color large inks. It's biggest issues was software, of course. HP had to help set it up the first time and it was boxed up ready to go back to the store at one time during the first 24 hours. Just out of warranty the scanner quit moving the light/reader across the platen and its days of scanning were over. Over 20 years ago bought a Panasonic 4450I for about $1,200 as an alternate to an HP printer and worth every penny. 1986. Panasonic 9 pin dot matrix, followed by 21 pin same brand. Neither had a problem other than being noisy. Followed by a Canon BJ-300, black only bubble jet. Fast and was capable of printing very thin lines. Replaced because color was becoming common. Then the HP crap, if you will recall the type that did not use tractor feed paper. As a result, all paper including HP brand paper did not feed straight and bordered prints always looked crooked. I put up with that for years until the last HP, which was the last. Using Lexmark now and was happy until the last year or so. Print heads dry out prematurely. Prints good otherwise. Looking to go laser next time. |
#20
Posted to rec.woodworking
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OT How useless is tech support these days..
On 4/28/2014 11:50 PM, Bill wrote:
Leon wrote: On 4/28/2014 7:33 PM, Doug Miller wrote: wrote in : I bought an HP G3110 scanner and it would not install on my Win7 64 computer - kept saying it could not install on my incompatible XP64 machine. Took HP support over 3 hours to force the driver to install - - - - - . HP tech support is among the worst I've ever encountered. They're apathetic, they're incompetent, and worst of all, they're rude. I tell anyone who's contemplating buying any of their products that "Hewlett Packard" sounds like "Useless *******" for a *reason*. I bought my last HP printer about 6 years ago, and it is long gone. My LaserJet HP-1022 has been Far More *economical* than its HP-ink jet predecessor. A $30-40 generic toner cartridge lasts me more than 2 years. No, it doesn't do color--and I can live with that. I am thinking Laser next time but anything but HP, I'm done with their attitude. I do need color though. |
#22
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OT How useless is tech support these days..
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#23
Posted to rec.woodworking
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OT How useless is tech support these days..
You guys got me scared. I need to buy a printer in the next week or two. And I am having some problems trying to nail down a printer that reviews well or is sturdy at all. I have used the HP laserjets for many years and they have held up well and were very economical. But now I need color. And the color laser printers do not have the quality of the inkjets and are really expensive to feed. I have gone out and looked at some inkjets and almost anything out there, even pricy office models, have some cheap flimsy parts on them. I saw a couple HP's that were "highly recommended" that had paper trays that were made from such flimsy materials that they would fall apart by the time you loaded paper in it a few times. I don't do that much printing any more. I won't need that much paper or ink. So I am not concerned bout the price of consumables. I won't buy bottom of the line. But I won't pay for a big business model that is too big and expensive. And we also have the "all in one" multi purpose printer. Do people really need to copy, fax and scan too? I am not sure what I am going to do. Looking on Amazon and other sites, every printer I was considering got a 30% fail rating. That is scary. And the other strategy I kept reading about is to get an "extended warranty". Some of those things would actually double the price of the printer. If I paid twice as much for a printer, would it last longer? If I had the room, I would keep my old, trusty laserjet. But I need to move on and get something that will serve my needs now. And it seems that most of the choices out there are a real crap shoot. I am figuring about $150 to $200 range. I will be happy to read any suggestions that you guys have. I need to this soon. I am pretty sure that I want it to be networkable and wireless. Reasonable print quality, etc. A color inkjet that will not fall apart from occasional use. Maybe I should consult a psychic. :-( |
#24
Posted to rec.woodworking
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OT How useless is tech support these days..
On Tue, 29 Apr 2014 07:30:43 -0500, Leon lcb11211@swbelldotnet
Using Lexmark now and was happy until the last year or so. Print heads dry out prematurely. Prints good otherwise. Looking to go laser next time. You might want to have a look at Xerox when you go laser. I've got an old Xerox laser printer that uses solid ink instead of powdered toner. I was very impressed when I bought it a number of years ago and I'm still impressed with it. One thing really nice about solid ink is that you can add it as needed to the printer even when it's running. Can't do that with toner cartridges. http://www.office.xerox.com/product-...0/DN/enus.html There's cheaper laser printers, but none I've found that are as convenient. |
#25
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OT How useless is tech support these days..
On 4/29/2014 8:55 AM, Lee Michaels wrote:
You guys got me scared. I need to buy a printer in the next week or two. And I am having some problems trying to nail down a printer that reviews well or is sturdy at all. I have used the HP laserjets for many years and they have held up well and were very economical. But now I need color. And the color laser printers do not have the quality of the inkjets and are really expensive to feed. I have gone out and looked at some inkjets and almost anything out there, even pricy office models, have some cheap flimsy parts on them. I saw a couple HP's that were "highly recommended" that had paper trays that were made from such flimsy materials that they would fall apart by the time you loaded paper in it a few times. Don't let plastic scare you, My last HP was loaded with steel inside and the scanner locked up. One of the trends that I see and looking at the refill sections at the store is the vast number of different cartridges that HP uses. They tend to go obsolete and or HP changes stiles continuously. Why are they constantly changing ink cartridges, you might ask yourself. I fear the reason is to make you upgrade as different cartridges are phased out. I don't do that much printing any more. I won't need that much paper or ink. So I am not concerned bout the price of consumables. I won't buy bottom of the line. But I won't pay for a big business model that is too big and expensive. And we also have the "all in one" multi purpose printer. Do people really need to copy, fax and scan too? Any more it is hard to get just a printer/scanner W/O FAX. The copier is a wonderful function along side the scanner. I am not sure what I am going to do. Looking on Amazon and other sites, every printer I was considering got a 30% fail rating. That is scary. And the other strategy I kept reading about is to get an "extended warranty". Some of those things would actually double the price of the printer. If I paid twice as much for a printer, would it last longer? If I had the room, I would keep my old, trusty laserjet. But I need to move on and get something that will serve my needs now. And it seems that most of the choices out there are a real crap shoot. I am figuring about $150 to $200 range. I will be happy to read any suggestions that you guys have. I need to this soon. I am pretty sure that I want it to be networkable and wireless. Reasonable print quality, etc. A color inkjet that will not fall apart from occasional use. Maybe I should consult a psychic. :-( I have never ever had an issue with Panasonic, if you can find one or Canon. I hear nothing but good about Brother and that may be my next brand or Canon again. |
#26
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OT How useless is tech support these days..
On 4/29/2014 9:13 AM, wrote:
On Tue, 29 Apr 2014 07:30:43 -0500, Leon lcb11211@swbelldotnet Using Lexmark now and was happy until the last year or so. Print heads dry out prematurely. Prints good otherwise. Looking to go laser next time. You might want to have a look at Xerox when you go laser. I've got an old Xerox laser printer that uses solid ink instead of powdered toner. I was very impressed when I bought it a number of years ago and I'm still impressed with it. Is Xerox still in business? ;~) I looked hard at a Xerox before getting the Lexmark. One thing really nice about solid ink is that you can add it as needed to the printer even when it's running. Can't do that with toner cartridges. http://www.office.xerox.com/product-...0/DN/enus.html There's cheaper laser printers, but none I've found that are as convenient. I am not so much into buying a cheap printer as being able to afford refills. There is something wrong with the picture of ink refills being 80% of the price of simply buying another new printer. Laser might be another matter. |
#27
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OT How useless is tech support these days..
On 4/29/2014 9:55 AM, Lee Michaels wrote:
You guys got me scared. I need to buy a printer in the next week or two. And I am having some problems trying to nail down a printer that reviews well or is sturdy at all. I have used the HP laserjets for many years and they have held up well and were very economical. But now I need color. And the color laser printers do not have the quality of the inkjets and are really expensive to feed. I have gone out and looked at some inkjets and almost anything out there, even pricy office models, have some cheap flimsy parts on them. I saw a couple HP's that were "highly recommended" that had paper trays that were made from such flimsy materials that they would fall apart by the time you loaded paper in it a few times. I don't do that much printing any more. I won't need that much paper or ink. So I am not concerned bout the price of consumables. I won't buy bottom of the line. But I won't pay for a big business model that is too big and expensive. And we also have the "all in one" multi purpose printer. Do people really need to copy, fax and scan too? I am not sure what I am going to do. Looking on Amazon and other sites, every printer I was considering got a 30% fail rating. That is scary. And the other strategy I kept reading about is to get an "extended warranty". Some of those things would actually double the price of the printer. If I paid twice as much for a printer, would it last longer? If I had the room, I would keep my old, trusty laserjet. But I need to move on and get something that will serve my needs now. And it seems that most of the choices out there are a real crap shoot. I am figuring about $150 to $200 range. I will be happy to read any suggestions that you guys have. I need to this soon. I am pretty sure that I want it to be networkable and wireless. Reasonable print quality, etc. A color inkjet that will not fall apart from occasional use. Maybe I should consult a psychic. :-( I have an HP 3520. Have had it for over three years and have had no problems. It will scan, copy and print. Does photos that look professional. I couldn't be happier. Also it is network and wireless though I haven't used it that way. Got it at Office Depot. --- This email is free from viruses and malware because avast! Antivirus protection is active. http://www.avast.com |
#28
Posted to rec.woodworking
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OT How useless is tech support these days..
"Lee Michaels" leemichaels*nadaspam* at comcast dot net wrote in news:535faf70$0
: You guys got me scared. I need to buy a printer in the next week or two. And I am having some problems trying to nail down a printer that reviews well or is sturdy at all. [...] I've had two Brother printers, ne in my office, one at home, for some years now (one is 4+ years old, and the other must be nearly 10) -- and have had only one problem of any significance, a software glitch that was fairly easily reset. Both are multi-function units (print, scan, copy, fax). Over the years, I've also had several Epson printers, retiring them only when they became obsolete. When my son's Canon printer died two weeks after he went off to college (four years ago), we bought him an Epson to replace it. Total problem count for all the Epsons we've ever owned over all the years we've owned them: zero. Obviously, I'd recommend either of those brands without hesitation. The hardware from Useless ******* is well-made, but their software is s**t: install an HP printer, and then spend the next hour UNinstalling all the useless crapware that comes along with the printer driver. On top of that, their drivers are poorly written: it's not unusual to see an HP printer driver using 50% of the CPU time when you're not even printing anything. And the support is about the worst I've ever experienced: apathetic, incompetent, and rude. I have no comments on the quality of Epson's tech support -- I've never needed to use it. The few times when I've had questions for Brother's tech support, they've been very pleasant and helpful. |
#29
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OT How useless is tech support these days..
Swingman wrote in
: On 4/28/2014 10:14 PM, wrote: I bought my last HP product (printer) six years ago. It's a great printer but the software is bloated crap. My next one is most likely going to be a Brother. I've owned a bunch of HP's and never had a problem with them. Owned a Brother and was quite pleased with it. Have a Canon at the lake house that is eight years old and still going strong. Have two Lexmark's and will never own another, even if it were the last printer on earth ... the only printer I've ever owned that I may well take to the range and put a couple of rounds through it just to make damn sure it doesn't come back to life. Funny how experiences differ. That's actually not too different from my experience: the HP hardware is fairly well made, and problems are not frequent. But if you do have a problem... then God help you, trying to get competent technical support from those clowns. That's why I call them Useless *******: because of their horrible tech support. |
#30
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OT How useless is tech support these days..
wrote in :
On Mon, 28 Apr 2014 21:37:39 -0400, wrote: The support on the printers is something approaching average - certainly not exemplary, but at least reasonable The scanner support was incompetent. You're right about the scanner support in more ways than one. I had a really decent HP scanner and it was working great. I upgraded to Windows 7 and found that HP refused to put out a Win 7 driver for it. No work around for it anywhere. Sold the scanner for $25 and bought myself a good Canon scanner. I refuse to have anything more to do with HP. Like I said... there's a reason that "Hewlett Packard" sounds like "Useless *******". |
#31
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OT How useless is tech support these days..
On 4/29/2014 9:29 AM, Doug Miller wrote:
"Lee Michaels" leemichaels*nadaspam* at comcast dot net wrote in news:535faf70$0 : You guys got me scared. I need to buy a printer in the next week or two. And I am having some problems trying to nail down a printer that reviews well or is sturdy at all. [...] I've had two Brother printers, ne in my office, one at home, for some years now (one is 4+ years old, and the other must be nearly 10) -- and have had only one problem of any significance, a software glitch that was fairly easily reset. Both are multi-function units (print, scan, copy, fax). Over the years, I've also had several Epson printers, retiring them only when they became obsolete. When my son's Canon printer died two weeks after he went off to college (four years ago), we bought him an Epson to replace it. Total problem count for all the Epsons we've ever owned over all the years we've owned them: zero. Obviously, I'd recommend either of those brands without hesitation. The hardware from Useless ******* is well-made, but their software is s**t: install an HP printer, and then spend the next hour UNinstalling all the useless crapware that comes along with the printer driver. On top of that, their drivers are poorly written: it's not unusual to see an HP printer driver using 50% of the CPU time when you're not even printing anything. And the support is about the worst I've ever experienced: apathetic, incompetent, and rude. I do recall the last HP all in one that I bought increased boot tome to nearly 12 minutes, 6 years ago. That was up from about 4 minutes. HP suggested uninstalling their software and using Windows vs. boxing the unit back up and returning it to OfficeMax. |
#32
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OT How useless is tech support these days..
On 4/29/2014 9:55 AM, Lee Michaels wrote:
...snipped If I had the room, I would keep my old, trusty laserjet. But I need to move on and get something that will serve my needs now. And it seems that most of the choices out there are a real crap shoot. I am figuring about $150 to $200 range. I will be happy to read any suggestions that you guys have. I need to this soon. I am pretty sure that I want it to be networkable and wireless. Reasonable print quality, etc. A color inkjet that will not fall apart from occasional use. Maybe I should consult a psychic. :-( We have a HP Officejet 5610 All-in-One that we have used hard for over 5 years with no problems. Started using it with Win XP now connected to Win 8.1 still no problems. We bought a Canon MX459 wireless printer. Less than year old now, it works with my iPhone, and my wife's laptop, and tablet so far no problems with the MX459. |
#33
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OT How useless is tech support these days..
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#34
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OT How useless is tech support these days..
On 4/29/2014 10:09 AM, Neil Ward wrote:
Canon MX459 wireless printer I'm also in the market for a new printer and was looking for that supports Apple AirPrint. We use iPhones and iPads in the house, although the computers are Windows machines (7 and 8.1) Have had good luck with Canon's thus far, and you can't beat the price of that one for an all-in-one. (detest FAX, but required for me as many of my sub's are still in the stone age). Thanks for the heads up ... that one is now on my short list. -- eWoodShop: www.eWoodShop.com Wood Shop: www.e-WoodShop.net https://www.google.com/+eWoodShop https://plus.google.com/+KarlCaillouet/posts http://www.custommade.com/by/ewoodshop/ KarlCaillouet@ (the obvious) |
#35
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OT How useless is tech support these days..
On Tue, 29 Apr 2014 14:33:26 +0000, Doug Miller wrote:
Like I said... there's a reason that "Hewlett Packard" sounds like "Useless *******". I had a problem with an HP monitor. Called tech support and got a guy (in the US) with such a heavy Indian accent I only understood every tenth word. I asked him, politely, if we could continue via email. He essentially said I could shove it, and not very politely. So much for HP. |
#36
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OT How useless is tech support these days..
Larry Blanchard wrote:
On Tue, 29 Apr 2014 14:33:26 +0000, Doug Miller wrote: Like I said... there's a reason that "Hewlett Packard" sounds like "Useless *******". I had a problem with an HP monitor. Called tech support and got a guy (in the US) with such a heavy Indian accent I only understood every tenth word. I asked him, politely, if we could continue via email. He essentially said I could shove it, and not very politely. So much for HP. Welcome to HP -- -Mike- |
#37
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OT How useless is tech support these days..
"Swingman" wrote in message ... On 4/29/2014 10:09 AM, Neil Ward wrote: Canon MX459 wireless printer I'm also in the market for a new printer and was looking for that supports Apple AirPrint. We use iPhones and iPads in the house, although the computers are Windows machines (7 and 8.1) Have had good luck with Canon's thus far, and you can't beat the price of that one for an all-in-one. (detest FAX, but required for me as many of my sub's are still in the stone age). Thanks for the heads up ... that one is now on my short list. I will take a look at this one too. Thanks everybody for your input. I installed a HP printer for my wife and had a lot of problems getting it up and going. I spent hours with an Indian techie who had a heavy accent and kept reading the manual to me. I finally figured out the problem myself. Support was useless. The printer has worked just fine since then though. And she hardly uses it. But I refuse to have anything to do with driver issues or bloatware. So, no HP. I have had good luck with both brother and canon before. I will look around some more. Thanks again guys. Hearing some stories from others does add to a little clarity to the issue. |
#38
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OT How useless is tech support these days..
On Tue, 29 Apr 2014 09:55:54 -0400, Lee Michaels wrote:
I have used the HP laserjets for many years and they have held up well and were very economical. But now I need color. And the color laser printers do not have the quality of the inkjets and are really expensive to feed. I have 2 Brother lasers, a B&W and a color, and I have nothing but good things to say about them. They support Windows, Apple, and Linux. I've printed 4500 pages on the B&W and I'm still using the toner that came with it. I've printed about 400 pages on the color one and it says it has 99% left of all the colors. I know you're looking for a lower cost inkjet, but if you don't print on a regular basis you'll wind up replacing a lot of clogged cartridges - I know I did. |
#39
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OT How useless is tech support these days..
"Chuck" wrote: I have an HP 3520. Have had it for over three years and have had no problems. It will scan, copy and print. Does photos that look professional. I couldn't be happier. Also it is network and wireless though I haven't used it that way. Got it at Office Depot. ------------------------------------------------------- Have the same unit that I described in previous post. Uncovered something useful when bringing unit on line. HP provides software that resides in puter. It also provides software that is resident to the printer. After changing cartiridges, it is necessary to align and test print to place in service. If you use the puter resident software, you have a 50-50 chance it will work. If you use the printer resident software, works every time. Found this out from an HP tech service supervisor who really knew her stuff. Yes, female. BTW, this was a 32 bit puter running XP and the printer was hard wired to the puter. Lew |
#40
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OT How useless is tech support these days..
On 4/29/2014 10:21 AM, Leon wrote:
On 4/29/2014 9:13 AM, wrote: On Tue, 29 Apr 2014 07:30:43 -0500, Leon lcb11211@swbelldotnet Using Lexmark now and was happy until the last year or so. Print heads dry out prematurely. Prints good otherwise. Looking to go laser next time. You might want to have a look at Xerox when you go laser. I've got an old Xerox laser printer that uses solid ink instead of powdered toner. I was very impressed when I bought it a number of years ago and I'm still impressed with it. Is Xerox still in business? ;~) I looked hard at a Xerox before getting the Lexmark. One thing really nice about solid ink is that you can add it as needed to the printer even when it's running. Can't do that with toner cartridges. http://www.office.xerox.com/product-...0/DN/enus.html There's cheaper laser printers, but none I've found that are as convenient. I am not so much into buying a cheap printer as being able to afford refills. There is something wrong with the picture of ink refills being 80% of the price of simply buying another new printer. Laser might be another matter. I used to refill my cartridges back in the day. Buying a quart made sense. But now there are so many different brands, and getting accurate colors might be a little more difficult. -- Jeff |
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