Just wanted to say that folks at Oneway were terrific in resolving problems
with the 'drive' for my lathe. Kevin talked us through to diagnostics but
we were unable resolve the problem. We removed the drive and sent it back
to Oneway, problem was identified there and it was repaired under warranty.
Was without the lathe for a few weeks which forced me to use my mini. That
was good because I needed to do some small things which I would have put off
for a while longer. As usual the support from the folks at Oneway was
super.

"Was without the lathe for a few weeks..."

That doesn't say much for their service dept...

Bob S.

That doesn't say much for their service dept...

How long should it take, Bob?

Steve S.

I am very pleased with the service, took about 3 weeks all together.
"W2ZR" wrote in message
...
That doesn't say much for their service dept...

How long should it take, Bob?

Steve S.

However long you're willing to wait.......and 3 weeks as he said is a bit
long to me but evidently not to him. For the kind of money a Oneway costs,
I would certainly expect better service.

So..your smart-ass response got an answer - happy?


"W2ZR" wrote in message
...
That doesn't say much for their service dept...

How long should it take, Bob?

Steve S.

So..your smart-ass response got an answer - happy?

I was asking a serious question. You're the one who seems to be a smart-ass.
And though you responded, you didn't answer the question, which is exactly what
everyone here expected.

I think we have a troll here.....and one that can't read either. I answered
your question.

However long you're willing to wait.

That's your answer?

A couple weeks is too long.
How long should it take.
As long as you're willing to wait.

....and I'm a troll! You're a moron Bob.

and you are a real asshole.

"W2ZR" wrote in message
...
However long you're willing to wait.

That's your answer?

A couple weeks is too long.
How long should it take.
As long as you're willing to wait.

...and I'm a troll! You're a moron Bob.

Bob,

Please read the messages in this thread over again. It appears to me
that you were the smart-ass.

Bill



"Bob S." wrote in
:

However long you're willing to wait.......and 3 weeks as he said is a
bit long to me but evidently not to him. For the kind of money a
Oneway costs, I would certainly expect better service.

So..your smart-ass response got an answer - happy?


"W2ZR" wrote in message
...
That doesn't say much for their service dept...

How long should it take, Bob?

Steve S.

Bill,

W2ZR - from what I could find out before replying to his remark, had made
two posts to this ng. I figured he was a troll and used his question as
bait. I'm a bit ****ed at the trolls and the cross-posters that have taken
over rec.woodworking and I figured he was starting it here.

Think what you want...

Considering that the motor had to be shipped to Stratford Ontario from who
knows where. Average ground shipping is 5 - 6 days one way - basically a
week. So two weeks are taken right up with the shipping. If it had to go
across the border, there is another delay. Then there is time to be worked
on and boxed back up and shipped out. Three weeks is not un-realistic with
shipping to, worked on and shipped back.

And I did find that Paul lives in Oregon, so yes it had to cross the border.
Overall in shipping there was probably 2 1/2 weeks spent.

Fair enough on the time then. Wonder why if its a warranty repair, why
don't they do a cross-shipment and avoid the delays to the customer?

No answer required - just voicing an opinion.

Bob S.


"Jim M" wrote in message
...
And I did find that Paul lives in Oregon, so yes it had to cross the
border.
Overall in shipping there was probably 2 1/2 weeks spent.

Paul's lathe is actually out of warranty, that is why we did not cross
ship him a drive. I talked our drive manufacturer into repairing his
drive for free so he actually paid nothing except for shipping.

regards
Kevin Clay
Oneway Manufacturing


Fair enough on the time then. Wonder why if its a warranty repair, why
don't they do a cross-shipment and avoid the delays to the customer?

No answer required - just voicing an opinion.

Paul's lathe is actually out of warranty, that is why we did not cross ship
him a drive. I talked our drive manufacturer into repairing his drive for free
so he actually paid nothing except for shipping.

Another example of typical Oneway service where going above and beyond is
the norm!

Thanks for responding Kevin and clearing up that it was in-fact not a
warranty repair and that Oneway will do a cross-shipment if its a warranty
repair item. Those minor details do make a difference...

Bob S.

"Kevin" wrote in message
om...
Paul's lathe is actually out of warranty, that is why we did not cross
ship him a drive. I talked our drive manufacturer into repairing his
drive for free so he actually paid nothing except for shipping.

regards
Kevin Clay
Oneway Manufacturing

What more can you ask for?

Anthony
Keystone Turners


(Kevin) wrote in message . com...
Paul's lathe is actually out of warranty, that is why we did not cross
ship him a drive. I talked our drive manufacturer into repairing his
drive for free so he actually paid nothing except for shipping.

regards
Kevin Clay
Oneway Manufacturing


Fair enough on the time then. Wonder why if its a warranty repair, why
don't they do a cross-shipment and avoid the delays to the customer?

No answer required - just voicing an opinion.

I guess we all have egg on our faces - goes to show what happens when you
only know a small portion of the lathe
"Kevin" wrote in message
om...
Paul's lathe is actually out of warranty, that is why we did not cross
ship him a drive. I talked our drive manufacturer into repairing his
drive for free so he actually paid nothing except for shipping.

regards
Kevin Clay
Oneway Manufacturing


Fair enough on the time then. Wonder why if its a warranty repair, why
don't they do a cross-shipment and avoid the delays to the customer?

No answer required - just voicing an opinion.