Hi

Just taken ... er... 'delivery' of a compressor from screwfix.

On arriving home I saw a package on the back step. Looked like it had been
dropped from a very great height. Something like 2000 ft. Further
inspection revealed that the packaging had been opened, trodden on with hob
nail boots laden with bitumen, a few bits of the casing broken off the
machine, the 240 volt plug smashed to smithereens, and then loosely tied up
again with brown tape.

My guess is that it was something sold to a load of other people who
rejected it and that I was being tried as the n'th sucker to see if I would
accept it.

The email from Screwfux said that it had been quality inspected before
despatch. (ROTFL) God only knows what would be sent out if there wasn't
such a dedicated team of quality assurance inspectors !!!

Oh, and it was a day late on delivery.

Not a vendor I would consider again.

Ciao

Nicholas

Nicholas wrote:

On arriving home I saw a package on the back step. Looked like it had been
dropped from a very great height. Something like 2000 ft. Further
inspection revealed that the packaging had been opened, trodden on with hob
nail boots laden with bitumen, a few bits of the casing broken off the
machine, the 240 volt plug smashed to smithereens, and then loosely tied up
again with brown tape.

My guess is that it was something sold to a load of other people who
rejected it and that I was being tried as the n'th sucker to see if I would
accept it.

Gawd knows they had real hassles with their order-taking and delivering
towwards the end of last year... but few on this newsgroup have had junk
delivered, and the usual experience is of prompt despatch of
replacements. Your description sounds very much like transit damage,
rather than junk when sent (though poor packing might've contributed).
Delivery driving and handling are long-term career-building occupations
for only a small proportion of those employed in that line at any given
time...

Have you had a short and pointed converstaion with Screwf*x Customer
Service yet? What've they had to say?

I've had a couple of dented boxes, but in my experience Screwfix normally
use good quality boxes and plenty of airbags. Better than Toolstation, for
example. Obviously you need to complain but I'd guess it is transit damage.

I've had some fun with CPC recently. Of my last 6 orders, 4 arrived
with the boxes split due to poor packing and in some cases, small parts
fallen out in transit. One didn't arrive at all because the box fell to
pieces in transit and the courier returned it to CPC, and one was OK.

It's become a running joke in the office when we place a CPC order. One
imfamous case of someone who ordered a load of lightbulbs (the fragile
tubular filament type) and a load of D-cell batteries. All arrived loose
in a box with the powdered glass leaking out through the corners. Now,
whenever anyone orders light bulbs, someone else usually pipes up "and
a large SLA battery please" as a joke.

I placed an order on Friday which was 11 fluorescent tubes I needed of
various sizes, and some part numbers which other people had given me
which I didn't pay much attention to but just added to the order. Box
arrived yesterday and I opened it. Inside, 11 fluorescent tubes laying
under a large heavy axe -- I nearly fell off my chair laughing.
Strangely, none of the tubes were broken, which was truely remarkable,
and probably a first;-)

--
Andrew Gabriel

In message , Stefek Zaba
writes
Nicholas wrote:
On arriving home I saw a package on the back step. Looked like it
had been dropped from a very great height. Something like 2000 ft.
Further inspection revealed that the packaging had been opened,
trodden on with hob nail boots laden with bitumen, a few bits of the
casing broken off the machine, the 240 volt plug smashed to
smithereens, and then loosely tied up again with brown tape.
My guess is that it was something sold to a load of other people who
rejected it and that I was being tried as the n'th sucker to see if I
would accept it.

Gawd knows they had real hassles with their order-taking and delivering
towwards the end of last year... but few on this newsgroup have had
junk delivered, and the usual experience is of prompt despatch of
replacements. Your description sounds very much like transit damage,
rather than junk when sent

Indeed.

And I've had to sign for everything I've had delivered, nothing has ever
been jut left

--
Chris French, Leeds

"Newshound" wrote in message
...
I've had a couple of dented boxes, but in my experience Screwfix normally
use good quality boxes and plenty of airbags. Better than Toolstation, for
example. Obviously you need to complain but I'd guess it is transit
damage.



I can't complain about either company. Both have been brilliant upto now.

I ordered an item from Toolstation, it arrived, didn't work, they issued
another one, that didn't work and then I got a full refund and the buyer
took the item off sale. Yes okay, some of you would have gone ape that the
first didn't work, but hardly the fault of Toolstation, more their
suppliers.
--
troubleinstore
Email address in posting is ficticious and is intended as spam trap
Personal mail can be sent via website.
http://www.tuppencechange.co.uk/contact.php

View my auction items on eBay & eBid:-
http://www.tuppencechange.co.uk/auction-idx.html

On Tue, 1 Feb 2005 23:17:01 -0000, "Nicholas"
wrote:

Hi

Just taken ... er... 'delivery' of a compressor from screwfix.

Check out www.netto.co.uk. They are doing compressors from 7th Feb for
under £50

(24 litre, 2hp motor, 8 bar, 206 litre/min)

Also doing a kit with spray gun, tyre inflator, washing gun, and air
line for £14.99

sPoNiX

Ever since I have been using them, and all through the problems Screwfix
have been having I have never had a damaged delivery until last week.

They have started using different packaging. Instead of the previous big
sturdy half full cardboard boxes, stuff is now arriving in a thinner box
with a lid which they seal at the correct height to press down on the goods
inside. Last weeks delivery had a big hole in one corner and was dripping
cable clips. Further investigation revealed smashed patress boxes, smashed
halogen lamps, loose batteries and about 450 missing cable clips.

A quick phone call and all was replaced the following day.

On 2 Feb 2005 00:46:53 GMT, (Andrew
Gabriel) wrote:

Inside, 11 fluorescent tubes laying
under a large heavy axe

I once (NB) shopped with Northern Tools and bought some glass-lensed
welding goggles, together with an _anvil_.

One box, no packaging or filler. Crunchy.




Screwfix's score for last week was a phonecall to their new Bristol
shop. Who didn't have the thing I needed, no, certainly not got one of
those.

So I ordered it by mail for next day. But couldn't, because "their
computer was down". On phoning back later I was assured that they'd
now processed the order and it would be with me tomorrow.

Which it wasn't. Their "computer failure" delayed order entries until
after the warehouse packers had gone (which is understandable) even
though I'd been told it would ship (which is inexcusable).

A day late, the ANC van arrives. Rings the doorbell and runs off --
which is irritatingly common with ANC. If you set the wrong metrics
on your van drivers, you encourage the wrong behaviours in them.

So I set off for the Screwfix shop, needing a few boxes of screws as
well. To find that they do indeed have the laser level I'd wanted all
along, and if they'd only told me the right thing at the time I could
have started two days earlier and without all this hassle !

More likely damage by the carrier.

I work for a Danish company, no warehouse in the UK, everything
delivered direct from the factory.

Our records show that we get more transit damage in the UK than the
rest of Europe put together.

Dave

Nicholas wrote:


Not a vendor I would consider again.

Blame the courier, not Screwfix. You'll have problems with delivery
companies whoever you buy from.

In message .com,
Magician wrote
More likely damage by the carrier.

I work for a Danish company, no warehouse in the UK, everything
delivered direct from the factory.

Our records show that we get more transit damage in the UK than the
rest of Europe put together.


I have been to certain carriers to pick up goods and have watched them
unloading vans and sorting the packages. I am now surprised how much I
get delivered that is undamaged

--
Alan

On 12 Feb 2005 17:27:59 GMT, (Huge) wrote:

"StealthUK" writes:

Nicholas wrote:


Not a vendor I would consider again.

Blame the courier, not Screwfix. You'll have problems with delivery
companies whoever you buy from.

Hear, hear. Our dislike of shopping means that my wife and I buy a lot
of stuff on the web. In our experience, *all* couriers are crap. Some
are a lot crapper than others (*) but they are all awful to a greater
of lesser extent.

(* Fedex. We've never seen anything that's been sent by Fedex. I assume
it's all on a desert island somewhere.)

Fedex used to deliver with their own van fleet, then decided that this
was too expensive and switched to using Securicor Omega. Both of
those were OK in that nothing was ever received damaged. About a
couple of years ago, they switched to using (IIRC) Business Post on a
separate contract arrangement. In the early days there were the
usual stories of customer didn't answer when delivery or collection
attempt was made, etc. but that has settled down.


--

..andy

To email, substitute .nospam with .gl

"Andy Hall" wrote
| Fedex ... switched to using (IIRC) Business Post

AFAIK Business Post is one of those franchised operations using local
independent drivers, so that might explain greater variability in its
efficiency.

Owain

On Sun, 13 Feb 2005 00:18:11 -0000, "Owain"
wrote:

"Andy Hall" wrote
| Fedex ... switched to using (IIRC) Business Post

AFAIK Business Post is one of those franchised operations using local
independent drivers, so that might explain greater variability in its
efficiency.

Owain


I think you're right, although the driver from Omega who drops stuff
off quite often told me that most of the firms outsource to freelance
drivers when they are busy



--

..andy

To email, substitute .nospam with .gl

In message , Nicholas
writes
Hi

Just taken ... er... 'delivery' of a compressor from screwfix.

On arriving home I saw a package on the back step. Looked like it had been
dropped from a very great height. Something like 2000 ft. Further
inspection revealed that the packaging had been opened, trodden on with hob
nail boots laden with bitumen, a few bits of the casing broken off the
machine, the 240 volt plug smashed to smithereens, and then loosely tied up
again with brown tape.

Are you sure it wasn't from CPC?

They're very good at doing that

--
geoff