Subsequent to Open Reach last Saturday concluding that I have a
semi shorted intermittent cable fault, I am receiving text messages from
BT India asking if my fault has gone away. There is of course, no way to
contact them easily. So I went through the 151 routine again and
explained to them what the problem was. It was a total waste of time, as
the droid had no idea what it was doing, or what had been done and
insisted on sending along yet another OR guy this afternoon who
confirmed the findings of the last one. When I was foolish enough to ask
when the road would be dug up, I was told by OR that that was down to BT
who are the service provider. The engineers concerned confirmed my
suspicions in that India is totally out of touch with on the ground
problems and OR are sent on wild goose chases because of the incompetent
BT fault management system. It would seem that there is no way to get an
answer as to when the service will be provided from BT. Just to add to
the fun, BT India send me text messages and voice mail over the faulty
line! Customer service is not their forte! They are definitely afraid of
email and this also seems to apply to Plusnet.