Home |
Search |
Today's Posts |
|
UK diy (uk.d-i-y) For the discussion of all topics related to diy (do-it-yourself) in the UK. All levels of experience and proficency are welcome to join in to ask questions or offer solutions. |
Reply |
|
|
LinkBack | Thread Tools | Display Modes |
|
#1
Posted to uk.d-i-y
|
|||
|
|||
OT The joys of BT
Subsequent to Open Reach last Saturday concluding that I have a
semi shorted intermittent cable fault, I am receiving text messages from BT India asking if my fault has gone away. There is of course, no way to contact them easily. So I went through the 151 routine again and explained to them what the problem was. It was a total waste of time, as the droid had no idea what it was doing, or what had been done and insisted on sending along yet another OR guy this afternoon who confirmed the findings of the last one. When I was foolish enough to ask when the road would be dug up, I was told by OR that that was down to BT who are the service provider. The engineers concerned confirmed my suspicions in that India is totally out of touch with on the ground problems and OR are sent on wild goose chases because of the incompetent BT fault management system. It would seem that there is no way to get an answer as to when the service will be provided from BT. Just to add to the fun, BT India send me text messages and voice mail over the faulty line! Customer service is not their forte! They are definitely afraid of email and this also seems to apply to Plusnet. |
#2
Posted to uk.d-i-y
|
|||
|
|||
OT The joys of BT
Capitol wrote:
Subsequent to Open Reach last Saturday concluding that I have a semi shorted intermittent cable fault, I am receiving text messages from BT India asking if my fault has gone away. snip Paragraphs. Ever heard of them? Tim -- Trolls and troll feeders go in my killfile |
#3
Posted to uk.d-i-y
|
|||
|
|||
OT The joys of BT
On 18/08/16 21:24, Tim+ wrote:
Capitol wrote: Subsequent to Open Reach last Saturday concluding that I have a semi shorted intermittent cable fault, I am receiving text messages from BT India asking if my fault has gone away. snip Paragraphs. Ever heard of them? Didn't the telex, fax machine and then the internet make them obsolete? Tim -- "I guess a rattlesnake ain't risponsible fer bein' a rattlesnake, but ah puts mah heel on um jess the same if'n I catches him around mah chillun". |
#4
Posted to uk.d-i-y
|
|||
|
|||
OT The joys of BT
The Natural Philosopher wrote:
On 18/08/16 21:24, Tim+ wrote: Capitol wrote: Subsequent to Open Reach last Saturday concluding that I have a semi shorted intermittent cable fault, I am receiving text messages from BT India asking if my fault has gone away. snip Paragraphs. Ever heard of them? Didn't the telex, fax machine and then the internet make them obsolete? Um, no. Tim -- Trolls and troll feeders go in my killfile |
#5
Posted to uk.d-i-y
|
|||
|
|||
OT The joys of BT
On 19/08/16 14:07, Tim+ wrote:
The Natural Philosopher wrote: On 18/08/16 21:24, Tim+ wrote: Capitol wrote: Subsequent to Open Reach last Saturday concluding that I have a semi shorted intermittent cable fault, I am receiving text messages from BT India asking if my fault has gone away. snip Paragraphs. Ever heard of them? Didn't the telex, fax machine and then the internet make them obsolete? Um, no. Tim Whoosh...... -- "I am inclined to tell the truth and dislike people who lie consistently. This makes me unfit for the company of people of a Left persuasion, and all women" |
#6
Posted to uk.d-i-y
|
|||
|
|||
OT The joys of BT
On 19/08/2016 14:07, Tim+ wrote:
The Natural Philosopher wrote: On 18/08/16 21:24, Tim+ wrote: Capitol wrote: Subsequent to Open Reach last Saturday concluding that I have a semi shorted intermittent cable fault, I am receiving text messages from BT India asking if my fault has gone away. snip Paragraphs. Ever heard of them? Didn't the telex, fax machine and then the internet make them obsolete? Um, no. SMS. |
#7
Posted to uk.d-i-y
|
|||
|
|||
OT The joys of BT
On Fri, 19 Aug 2016 09:24:39 +0100, The Natural Philosopher wrote:
Paragraphs. Ever heard of them? Didn't the telex, fax machine and then the internet make them obsolete? Telex is up to 80 character lines only. Anthing longer ends up as blob at the 80th position. -- Cheers Dave. |
#8
Posted to uk.d-i-y
|
|||
|
|||
OT The joys of BT
On 18/08/2016 21:09, Capitol wrote:
Customer service is not their forte! They are definitely afraid of email and this also seems to apply to Plusnet. Plusnet are owned by BT. -- Old Codger e-mail use reply to field What matters in politics is not what happens, but what you can make people believe has happened. [Janet Daley 27/8/2003] |
#9
Posted to uk.d-i-y
|
|||
|
|||
OT The joys of BT
On 18/08/2016 21:59, Old Codger wrote:
On 18/08/2016 21:09, Capitol wrote: Customer service is not their forte! They are definitely afraid of email and this also seems to apply to Plusnet. Plusnet are owned by BT. Indeed they are. But they operate semi-autonomously, and you can speak to someone with a Yorkshire accent in Sheffield rather than an Indian accent in Bangalore! *And* you can get them to reply in writing if you raise a ticket - although they do their best to hide that option on their website. -- Cheers, Roger ____________ Please reply to Newsgroup. Whilst email address is valid, it is seldom checked. |
#10
Posted to uk.d-i-y
|
|||
|
|||
OT The joys of BT
In article ,
Roger Mills wrote: Indeed they are. But they operate semi-autonomously, and you can speak to someone with a Yorkshire accent in Sheffield rather than an Indian accent in Bangalore! If you really need a help line that often, find a more reliable service provider. BTW, the very best customer service I ever had came from a guy with IIRC a Dutch accent. I'd rather have someone who can help *me* regardless of their origin. -- *Reality is a crutch for people who can't handle drugs. Dave Plowman London SW To e-mail, change noise into sound. |
#11
Posted to uk.d-i-y
|
|||
|
|||
OT The joys of BT
On 19/08/2016 13:40, Dave Plowman (News) wrote:
In article , Roger Mills wrote: Indeed they are. But they operate semi-autonomously, and you can speak to someone with a Yorkshire accent in Sheffield rather than an Indian accent in Bangalore! If you really need a help line that often, find a more reliable service provider. I'm on Sky, the only time I have spoken to CS about the broadband was when they called me to check it was OK after they had done an upgrade. If I had to report faults more than once every couple of years I would be thinking about switching. As an aside Skys IPv6 appears to be working fine but they don't have an IPv6 DNS service ATM so you need to use an external one like openDNS. |
#12
Posted to uk.d-i-y
|
|||
|
|||
OT The joys of BT
On 8/20/2016 10:03 AM, dennis@home wrote:
On 19/08/2016 13:40, Dave Plowman (News) wrote: In article , Roger Mills wrote: Indeed they are. But they operate semi-autonomously, and you can speak to someone with a Yorkshire accent in Sheffield rather than an Indian accent in Bangalore! If you really need a help line that often, find a more reliable service provider. I'm on Sky, the only time I have spoken to CS about the broadband was when they called me to check it was OK after they had done an upgrade. If I had to report faults more than once every couple of years I would be thinking about switching. As an aside Skys IPv6 appears to be working fine but they don't have an IPv6 DNS service ATM so you need to use an external one like openDNS. I get a line fault every couple of years, but that is with the copper. Perhaps not helped by the fact that the incomer goes through a neighbour's tree after leaving the pole. It was worse before FFTC, because the tunnel from the exchange to this side of town used to flood regularly. Not really the fault of the ISP. Oh, and another +1 for Plusnet, for excellent service and responsiveness. |
#13
Posted to uk.d-i-y
|
|||
|
|||
OT The joys of BT
In article . com,
dennis@home wrote: On 19/08/2016 13:40, Dave Plowman (News) wrote: In article , Roger Mills wrote: Indeed they are. But they operate semi-autonomously, and you can speak to someone with a Yorkshire accent in Sheffield rather than an Indian accent in Bangalore! If you really need a help line that often, find a more reliable service provider. I'm on Sky, the only time I have spoken to CS about the broadband was when they called me to check it was OK after they had done an upgrade. If I had to report faults more than once every couple of years I would be thinking about switching. As an aside Skys IPv6 appears to be working fine but they don't have an IPv6 DNS service ATM so you need to use an external one like openDNS. Glad you're happy with it. I've got an aversion to paying anything I can avoid to the dirty digger. Who has caused far more damage to this country than most realise. -- * I like you. You remind me of when I was young and stupid Dave Plowman London SW To e-mail, change noise into sound. |
#14
Posted to uk.d-i-y
|
|||
|
|||
OT The joys of BT
In article , "Dave Plowman (News)"
writes In article , Roger Mills wrote: Indeed they are. But they operate semi-autonomously, and you can speak to someone with a Yorkshire accent in Sheffield rather than an Indian accent in Bangalore! If you really need a help line that often, find a more reliable service provider. With BT you need to use the Help line several times just for one fault. BTW, the very best customer service I ever had came from a guy with IIRC a Dutch accent. I'd rather have someone who can help *me* regardless of their origin. So would most people but it helps if you can understand what they are saying over a telephone handset - so yes that's a downside of plusnet. (For the benefit of thicko that's a joke) -- bert |
#15
Posted to uk.d-i-y
|
|||
|
|||
OT The joys of BT
On 18/08/2016 21:59, Old Codger wrote:
On 18/08/2016 21:09, Capitol wrote: Customer service is not their forte! They are definitely afraid of email and this also seems to apply to Plusnet. Plusnet are owned by BT. Difference is that Bob Pullen turns up on uk.tech.broadband, and gives real support. Andy |
#16
Posted to uk.d-i-y
|
|||
|
|||
OT The joys of BT
On 18/08/16 21:09, Capitol wrote:
Subsequent to Open Reach last Saturday concluding that I have a semi shorted intermittent cable fault, I am receiving text messages from BT India asking if my fault has gone away. There is of course, no way to contact them easily. So I went through the 151 routine again and explained to them what the problem was. It was a total waste of time ... In the future try a cheaper telecoms provider like Talk-Talk. This will reset your expectations and hence be less upsetting when the service fails like this. Some time back I visited a friend in Seville, Spain and he had broadband connected in his villa. The telephone wiring outside was very untidy and ADSL barely worked. I asked about the service provider, Telefonica, and got laughed at. Seems not many Spaniards also hold that company's workers in good stead, so they just "accept it". Why not? Life is too short. Mobile phones work, and for limited gigabytes per month, broadband use of them is acceptable. A wired line is probably of necessary use if into media streaming in a major way, otherwise not so. -- Adrian C |
#17
Posted to uk.d-i-y
|
|||
|
|||
OT The joys of BT
In article ,
Adrian Caspersz wrote: In the future try a cheaper telecoms provider like Talk-Talk. This will reset your expectations and hence be less upsetting when the service fails like this. Yup. Of the 5 I'd had over the years (mostly as the result of takeovers) TalkTalk was the worst by some margin. And you certainly made use of their help line. Which was also the worst of the bunch. -- *Middle age is when work is a lot less fun - and fun a lot more work. Dave Plowman London SW To e-mail, change noise into sound. |
#19
Posted to uk.d-i-y
|
|||
|
|||
OT The joys of BT
On Fri, 19 Aug 2016 08:55:32 +0100, Brian Gaff wrote:
I have to say myself that I've had nothing but good service from Virgin media. They come when they say they will and even rewire whole sections of a street to get the line back up again. its a little dearer than bt, but in this world i think you get what you pay for. Companies who are always having offers to get people on their system obviously compromise on something. People on the ground cost money as faults cannot be predicted and hence they can be busy one minute and not the next. Brian My experience of Virgin Media has been pretty good right through from the days when it was NTL. Outages, unlike those on poor man's broadband, aka ADSL, have been extremely rare over the years and more to do with when NTL merged with Telewest (over a two or three month period afaicr) and then when NTL/Telewest bought the Virgin Media brand name (and a whole lot of problems with the ADSL network they'd inherited with that deal which compromised the reliability of their cable customers for at least a six month period before it all settled back down to their previous level of exemplary reliability). On the very rare occasions when I've had to report loss of service, the response has also been exemplary so I can't complain about the service or its customer support staff. However, there have been times where Virgin Media have behaved like insurance company swine whenever they've embarked on a campaign to recruit more customers. It's not the special 6 or 7 quid a month 6 month introductory offers for a service level being charged (at the time) at the normal rate of 22 quid a month to their existing loyal customers that annoys me so much as the fact that these Johnny come lately customers were being offered an immediate upgrade from the 10Mbps service, not to the promised doubling for free 20Mbps speed promised at some time during the next 12 months but an upgrade to 30Mbps for which they'd be charged the full 22 quid a month at the end of the introductory period, leaving their existing *loyal* customers to be treated like second rate garbage which really annoyed me. I've no problem with VM making special introductory loss leader offers to build up their customer base but I think it's a total disgrace when they provide an immediate upgrade to a speed that's 50% faster again than what was vaguely promised to their existing customers already paying the full wack. Sadly, it seems the insurance swine started a trend in maltreating existing loyal customers simply in order to entice new custom. It seems very few service companies these days attach any value to "Customer Loyalty". It's almost as if they *want* to generate 'Customer Churn' contrary to the tried and tested adage that "It's far easier to retain an existing customer than it is to recruit a new customer". In VM's case, I suspect they're abusing their high quality of service's holding power to just short of its breaking point in order to maximise their return on their investment in such a highly reliable service and its support infrastructure. ISTR a year or so back that VM had promised to upgrade the standard 30Mbps service to a 50Mbps service. I'm still patiently waiting but I have a feeling that VM rescinded this particular promise a while ago. Does anyone happen to know what the score is on this promised service upgrade? -- Johnny B Good |
#20
Posted to uk.d-i-y
|
|||
|
|||
OT The joys of BT
On 20/08/2016 03:00, Johnny B Good wrote:
On Fri, 19 Aug 2016 08:55:32 +0100, Brian Gaff wrote: I have to say myself that I've had nothing but good service from Virgin media. They come when they say they will and even rewire whole sections of a street to get the line back up again. its a little dearer than bt, but in this world i think you get what you pay for. Companies who are always having offers to get people on their system obviously compromise on something. People on the ground cost money as faults cannot be predicted and hence they can be busy one minute and not the next. Brian My experience of Virgin Media has been pretty good right through from the days when it was NTL. Outages, unlike those on poor man's broadband, aka ADSL, have been extremely rare over the years and more to do with when NTL merged with Telewest (over a two or three month period afaicr) and then when NTL/Telewest bought the Virgin Media brand name (and a whole lot of problems with the ADSL network they'd inherited with that deal which compromised the reliability of their cable customers for at least a six month period before it all settled back down to their previous level of exemplary reliability). On the very rare occasions when I've had to report loss of service, the response has also been exemplary so I can't complain about the service or its customer support staff. However, there have been times where Virgin Media have behaved like insurance company swine whenever they've embarked on a campaign to recruit more customers. It's not the special 6 or 7 quid a month 6 month introductory offers for a service level being charged (at the time) at the normal rate of 22 quid a month to their existing loyal customers that annoys me so much as the fact that these Johnny come lately customers were being offered an immediate upgrade from the 10Mbps service, not to the promised doubling for free 20Mbps speed promised at some time during the next 12 months but an upgrade to 30Mbps for which they'd be charged the full 22 quid a month at the end of the introductory period, leaving their existing *loyal* customers to be treated like second rate garbage which really annoyed me. I've no problem with VM making special introductory loss leader offers to build up their customer base but I think it's a total disgrace when they provide an immediate upgrade to a speed that's 50% faster again than what was vaguely promised to their existing customers already paying the full wack. Sadly, it seems the insurance swine started a trend in maltreating existing loyal customers simply in order to entice new custom. It seems very few service companies these days attach any value to "Customer Loyalty". It's almost as if they *want* to generate 'Customer Churn' contrary to the tried and tested adage that "It's far easier to retain an existing customer than it is to recruit a new customer". In VM's case, I suspect they're abusing their high quality of service's holding power to just short of its breaking point in order to maximise their return on their investment in such a highly reliable service and its support infrastructure. ISTR a year or so back that VM had promised to upgrade the standard 30Mbps service to a 50Mbps service. I'm still patiently waiting but I have a feeling that VM rescinded this particular promise a while ago. Does anyone happen to know what the score is on this promised service upgrade? Having been with them for many years, we are so pleased to have left them for good due to moving house. Their customer support was dire on most of the occasions we needed it. For the last few months with them we had distinctly poor performance with obvious slowdowns, almost freezes on broadband. The usual issue of them telling us to check our own computers, cycle the cable modem/router, etc., and no resolution. They then had the gall to apply a charge for leaving them - despite being in monthly rollover contract - and them not offering any service in our new location. I have great objection to them overcharging long-term users to provide excessively sugared sweeteners to newcomers. Free installation seems OK, but deals which make ours look incredibly expensive are not. Currently saving a fortune my using EE home broadband and Freeview. Also better quality television signal! -- Rod |
#21
Posted to uk.d-i-y
|
|||
|
|||
OT The joys of BT
On 20/08/16 03:00, Johnny B Good wrote:
On Fri, 19 Aug 2016 08:55:32 +0100, Brian Gaff wrote: I have to say myself that I've had nothing but good service from Virgin media. They come when they say they will and even rewire whole sections of a street to get the line back up again. its a little dearer than bt, but in this world i think you get what you pay for. Companies who are always having offers to get people on their system obviously compromise on something. People on the ground cost money as faults cannot be predicted and hence they can be busy one minute and not the next. Brian My experience of Virgin Media has been pretty good right through from the days when it was NTL. Outages, unlike those on poor man's broadband, aka ADSL, Depends where you live :-) Our local cable network, which was originally Videotron (Harrow, NW London), wasn't designed for data, so here equally as "poor man" as BT repurposing POTS. Seems Virgin don't look after customers here, cabinets lie open to the wind / rain, discarded takeaways and vandals, torn strands of coax lie on pavements. I'm feel like taking a walk and snapping pictures of their crippled cabinets. Many here migrate away to Sky claiming cable overcharging and reliability issues, so that kind of kills Virgin spending money overhauling it. I've got friends elsewhere on Virgin cable. Their broadband is solid, but not here. My advice to anyone considering cable is to ask their neighbours first! -- Adrian C |
#22
Posted to uk.d-i-y
|
|||
|
|||
OT The joys of BT
In article ,
Adrian Caspersz wrote: My experience of Virgin Media has been pretty good right through from the days when it was NTL. Outages, unlike those on poor man's broadband, aka ADSL, Depends where you live :-) Our local cable network, which was originally Videotron (Harrow, NW London), wasn't designed for data, so here equally as "poor man" as BT repurposing POTS. Seems Virgin don't look after customers here, cabinets lie open to the wind / rain, discarded takeaways and vandals, torn strands of coax lie on pavements. I'm feel like taking a walk and snapping pictures of their crippled cabinets. Same round here - this street had Virgin cable quite early on. BT look after their street furniture rather better. Virgin prefer to spend their money sending a glossy package to me every month trying to get me to join them. Which goes in the bin unopened. Must cost them a fortune. -- *Horn broken. - Watch for finger. Dave Plowman London SW To e-mail, change noise into sound. |
#23
Posted to uk.d-i-y
|
|||
|
|||
OT The joys of BT
My experience of Virgin Media has been pretty good right through from
the days when it was NTL. Outages, unlike those on poor man's broadband, aka ADSL, Depends where you live :-) Our local cable network, which was originally Videotron (Harrow, NW London), wasn't designed for data, so here equally as "poor man" as BT repurposing POTS. Seems Virgin don't look after customers here, cabinets lie open to the wind / rain, discarded takeaways and vandals, torn strands of coax lie on pavements. I'm feel like taking a walk and snapping pictures of their crippled cabinets. Many here migrate away to Sky claiming cable overcharging and reliability issues, so that kind of kills Virgin spending money overhauling it. I've got friends elsewhere on Virgin cable. Their broadband is solid, but not here. My advice to anyone considering cable is to ask their neighbours first! It was said that the build quality of the original cable networks varied quite a lot due to location. I believe London was one of the worst. Out here in Cambridge it was Comcast originally who built it and its been good too. -- Tony Sayer |
#24
Posted to uk.d-i-y
|
|||
|
|||
OT The joys of BT
On Sat, 20 Aug 2016 12:29:38 +0100, Adrian Caspersz wrote:
Seems Virgin don't look after customers here, cabinets lie open to the wind / rain, discarded takeaways and vandals, torn strands of coax lie on pavements. I'm feel like taking a walk and snapping pictures of their crippled cabinets. If it's that easy to get at take a pair fo snips with you and force them to repair it properly.... -- Cheers Dave. |
#25
Posted to uk.d-i-y
|
|||
|
|||
OT The joys of BT
Adrian Caspersz Wrote in message:
Mobile phones work, and for limited gigabytes per month, broadband use of them is acceptable. A wired line is probably of necessary use if into media streaming in a major way, otherwise not so. Mobile phones do not work if there is little or no signal, which is the case in my house in the suburbs of Norwich and my son's in suburbs of Derby. Land lines however deliver a reliable 50Mbit/s plus. I wouldn't classify occasional use of on demand players on a smart TV as major media streaming but that would be somewhat awkward (but not impossible) to achieve via mobile. -- Biggles ----Android NewsGroup Reader---- http://usenet.sinaapp.com/ |
#26
Posted to uk.d-i-y
|
|||
|
|||
OT The joys of BT
In article , Biggles
wrote: Adrian Caspersz Wrote in message: Mobile phones work, and for limited gigabytes per month, broadband use of them is acceptable. A wired line is probably of necessary use if into media streaming in a major way, otherwise not so. Mobile phones do not work if there is little or no signal, which is the case in my house in the suburbs of Norwich and my son's in suburbs of Derby. Land lines however deliver a reliable 50Mbit/s plus. or even here, two miles outside the M25! I rely on my landline to keep the mobile phone working at home. -- from KT24 in Surrey, England |
#27
Posted to uk.d-i-y
|
|||
|
|||
OT The joys of BT
Since Plusnet is a bt company now I suggest this is quite normal.
Another issue about digging up the road is nowadays they need a permit from both the local authority and the highways agency to do this, which as you can imagine is not a peedy process if its a major road particularly. In fact BT and other phone providors are constantly being fined for digging up things ehen thy do not have permission or making the work site dangerous, ie routing pedestrians into the road with no barriers for indicating this to ocoming traffic etc. Incidentally what is this Vodafone advert about banishing phone rental charges, are they saying they are making phones over voip systems. the last time I tried one of this sort of telephones thae quality was terrible and dialing often misdialed completely so I'm once bitten etc. Brian -- ----- - This newsgroup posting comes to you directly from... The Sofa of Brian Gaff... Blind user, so no pictures please! "Capitol" wrote in message o.uk... Subsequent to Open Reach last Saturday concluding that I have a semi shorted intermittent cable fault, I am receiving text messages from BT India asking if my fault has gone away. There is of course, no way to contact them easily. So I went through the 151 routine again and explained to them what the problem was. It was a total waste of time, as the droid had no idea what it was doing, or what had been done and insisted on sending along yet another OR guy this afternoon who confirmed the findings of the last one. When I was foolish enough to ask when the road would be dug up, I was told by OR that that was down to BT who are the service provider. The engineers concerned confirmed my suspicions in that India is totally out of touch with on the ground problems and OR are sent on wild goose chases because of the incompetent BT fault management system. It would seem that there is no way to get an answer as to when the service will be provided from BT. Just to add to the fun, BT India send me text messages and voice mail over the faulty line! Customer service is not their forte! They are definitely afraid of email and this also seems to apply to Plusnet. |
#28
Posted to uk.d-i-y
|
|||
|
|||
OT The joys of BT
On 19/08/2016 08:51, Brian Gaff wrote:
Incidentally what is this Vodafone advert about banishing phone rental charges, are they saying they are making phones over voip systems. No, they're just including the rental in the base cost. Ie no difference in the total you pay. |
#29
Posted to uk.d-i-y
|
|||
|
|||
OT The joys of BT
Do they think people came up on the down train then? My god that is so
stupid! Brian -- ----- - This newsgroup posting comes to you directly from... The Sofa of Brian Gaff... Blind user, so no pictures please! "Clive George" wrote in message o.uk... On 19/08/2016 08:51, Brian Gaff wrote: Incidentally what is this Vodafone advert about banishing phone rental charges, are they saying they are making phones over voip systems. No, they're just including the rental in the base cost. Ie no difference in the total you pay. |
#30
Posted to uk.d-i-y
|
|||
|
|||
OT The joys of BT
On Friday, 19 August 2016 14:19:44 UTC+1, Clive George wrote:
On 19/08/2016 08:51, Brian Gaff wrote: No, they're just including the rental in the base cost. Ie no difference in the total you pay. If you check, you will find Vodafone are actually cheaper £9 per month lower than BT and Sky. Vodafone are really just starting out on fibre BB, following a £17 Billion upgrade with their "Project Spring". They are keen to build up a customer case quickly. That's why they are actually cheaper. For existing mobile customers their all-up price is only £22 per month for fibre. |
#31
Posted to uk.d-i-y
|
|||
|
|||
OT The joys of BT
In article , Yvonne
wrote: On Friday, 19 August 2016 14:19:44 UTC+1, Clive George wrote: On 19/08/2016 08:51, Brian Gaff wrote: No, they're just including the rental in the base cost. Ie no difference in the total you pay. If you check, you will find Vodafone are actually cheaper £9 per month lower than BT and Sky. Vodafone are really just starting out on fibre BB, following a £17 Billion upgrade with their "Project Spring". They are keen to build up a customer case quickly. That's why they are actually cheaper. For existing mobile customers their all-up price is only £22 per month for fibre. meanwhile they are ****ing off a great many internet customers who are/were with Demon Internet. Having bought the company they have just announced the closure of that service. -- from KT24 in Surrey, England |
#32
Posted to uk.d-i-y
|
|||
|
|||
OT The joys of BT
On 19/08/2016 15:44, Yvonne wrote:
On Friday, 19 August 2016 14:19:44 UTC+1, Clive George wrote: On 19/08/2016 08:51, Brian Gaff wrote: No, they're just including the rental in the base cost. Ie no difference in the total you pay. If you check, you will find Vodafone are actually cheaper £9 per month lower than BT and Sky. Almost everyone is cheaper than BT and Sky. Vodafone are really just starting out on fibre BB, following a £17 Billion upgrade with their "Project Spring". They are keen to build up a customer case quickly. That's why they are actually cheaper. They have a funny way of going about promoting their brand by setting out to totally annoy their existing customer base of Demon customers to the point where I will never do business with them again. It all started going to hell in a handbasket last year when they outsourced their web hosting without getting the settings right and on April 1st! For existing mobile customers their all-up price is only £22 per month for fibre. But for existing Demon ADSL customers their message is "get lost". Their latest stunt is to withdraw email services with 30 days notice. There can't be many Demon customers actually with Voodofone any more. Regards, Martin Brown |
#33
Posted to uk.d-i-y
|
|||
|
|||
OT The joys of BT
In article , Martin Brown
wrote: On 19/08/2016 15:44, Yvonne wrote: On Friday, 19 August 2016 14:19:44 UTC+1, Clive George wrote: On 19/08/2016 08:51, Brian Gaff wrote: No, they're just including the rental in the base cost. Ie no difference in the total you pay. If you check, you will find Vodafone are actually cheaper £9 per month lower than BT and Sky. Almost everyone is cheaper than BT and Sky. Vodafone are really just starting out on fibre BB, following a £17 Billion upgrade with their "Project Spring". They are keen to build up a customer case quickly. That's why they are actually cheaper. They have a funny way of going about promoting their brand by setting out to totally annoy their existing customer base of Demon customers to the point where I will never do business with them again. It all started going to hell in a handbasket last year when they outsourced their web hosting without getting the settings right and on April 1st! For existing mobile customers their all-up price is only £22 per month for fibre. But for existing Demon ADSL customers their message is "get lost". Their latest stunt is to withdraw email services with 30 days notice. There can't be many Demon customers actually with Voodofone any more. I left last September when the writing was on the wall. -- from KT24 in Surrey, England |
#34
Posted to uk.d-i-y
|
|||
|
|||
OT The joys of BT
On 19/08/2016 15:44, Yvonne wrote:
On Friday, 19 August 2016 14:19:44 UTC+1, Clive George wrote: On 19/08/2016 08:51, Brian Gaff wrote: No, they're just including the rental in the base cost. Ie no difference in the total you pay. If you check, you will find Vodafone are actually cheaper £9 per month lower than BT and Sky. Vodafone are really just starting out on fibre BB, following a £17 Billion upgrade with their "Project Spring". They are keen to build up a customer case quickly. That's why they are actually cheaper. For existing mobile customers their all-up price is only £22 per month for fibre. That's more than Sky then. Or does that include the mobile costs too? |
#35
Posted to uk.d-i-y
|
|||
|
|||
OT The joys of BT
On Fri, 19 Aug 2016 07:44:26 -0700 (PDT), Yvonne wrote:
They are keen to build up a customer case quickly. That's why they are actually cheaper. For existing mobile customers their all-up price is only £22 per month for fibre. "£22/month for fibre" do you mean FTTP or the less than useless FTTC crap. If they can give me FTTP for £22/month where do I sign? -- Cheers Dave. |
#36
Posted to uk.d-i-y
|
|||
|
|||
OT The joys of BT
In article , Tim Streater
scribeth thus In article l.net, Dave Liquorice wrote: On Fri, 19 Aug 2016 07:44:26 -0700 (PDT), Yvonne wrote: They are keen to build up a customer case quickly. That's why they are actually cheaper. For existing mobile customers their all-up price is only £22 per month for fibre. "£22/month for fibre" do you mean FTTP or the less than useless FTTC crap. FTTC isn't crap. It's giving me more than 30Mbps. 212 on good day here... -- Tony Sayer |
#37
Posted to uk.d-i-y
|
|||
|
|||
OT The joys of BT
On Tue, 30 Aug 2016 08:31:56 +0100, Tim Streater wrote:
"£22/month for fibre" do you mean FTTP or the less than useless FTTC crap. FTTC isn't crap. It's giving me more than 30Mbps. Precisely crap. You are paying the same as someone closer to the cabinet but getting less than 1/2 the service. A GPON connection could give you 1 Gbps, both ways, 10+ km from the optical split not a piddly 78 Mbps for a couple of hundred metres.. -- Cheers Dave. |
#38
Posted to uk.d-i-y
|
|||
|
|||
OT The joys of BT
On 19/08/2016 14:19, Clive George wrote:
On 19/08/2016 08:51, Brian Gaff wrote: Incidentally what is this Vodafone advert about banishing phone rental charges, are they saying they are making phones over voip systems. No, they're just including the rental in the base cost. Ie no difference in the total you pay. Which will be mandatory for all ISPs come October. This is to avoid the adverts claiming Free Broadband! then stinging you for £17.99 (or whatever) line rental. -- Rod |
#39
Posted to uk.d-i-y
|
|||
|
|||
OT The joys of BT
In article , Capitol
writes Subsequent to Open Reach last Saturday concluding that I have a semi shorted intermittent cable fault, I am receiving text messages from BT India asking if my fault has gone away. There is of course, no way to contact them easily. So I went through the 151 routine again and explained to them what the problem was. It was a total waste of time, as the droid had no idea what it was doing, or what had been done and insisted on sending along yet another OR guy this afternoon who confirmed the findings of the last one. When I was foolish enough to ask when the road would be dug up, I was told by OR that that was down to BT who are the service provider. The engineers concerned confirmed my suspicions in that India is totally out of touch with on the ground problems and OR are sent on wild goose chases because of the incompetent BT fault management system. It would seem that there is no way to get an answer as to when the service will be provided from BT. Just to add to the fun, BT India send me text messages and voice mail over the faulty line! Customer service is not their forte! They are definitely afraid of email and this also seems to apply to Plusnet. I get e-mails from plusnet and in response to a comment in a feedback survey that I wasn't impressed by the wifi range of their hub not being any better than BT HH3. -- bert |
#40
Posted to uk.d-i-y
|
|||
|
|||
OT The joys of BT
bert wrote:
In article , Capitol writes Subsequent to Open Reach last Saturday concluding that I have a semi shorted intermittent cable fault, I am receiving text messages from BT India asking if my fault has gone away. There is of course, no way to contact them easily. So I went through the 151 routine again and explained to them what the problem was. It was a total waste of time, as the droid had no idea what it was doing, or what had been done and insisted on sending along yet another OR guy this afternoon who confirmed the findings of the last one. When I was foolish enough to ask when the road would be dug up, I was told by OR that that was down to BT who are the service provider. The engineers concerned confirmed my suspicions in that India is totally out of touch with on the ground problems and OR are sent on wild goose chases because of the incompetent BT fault management system. It would seem that there is no way to get an answer as to when the service will be provided from BT. Just to add to the fun, BT India send me text messages and voice mail over the faulty line! Customer service is not their forte! They are definitely afraid of email and this also seems to apply to Plusnet. I get e-mails from plusnet and in response to a comment in a feedback survey that I wasn't impressed by the wifi range of their hub not being any better than BT HH3. Update. BT India phoned last Friday, to tell me my line was perfect! I pointed out that there were 2 Open Reach reports that stated otherwise as the line is shorted. Today I had another Indian call to confirm that my line was perfect and that Open Reach had repaired the fault. I was able to point out to India, that they had just called me on my landline and the call would not go through. They had then called my mobile and I was able to assure them that not only had the call not gone through, but my broadband speed had halved from normal. Also the broadband noise margin had dropped from 12db to 6db between this morning and this afternoon! They decided that perhaps they needed to talk to Open Reach again! |
Reply |
|
Thread Tools | Search this Thread |
Display Modes | |
|
|
Similar Threads | ||||
Thread | Forum | |||
OT The joys of gas main renewal. | UK diy | |||
The joys of CNC... | Metalworking | |||
Joys of a cheap drill | Woodworking | |||
The Joys of Carpentry | Woodworking | |||
Oh the joys of hard wood | Woodturning |