I bought some clothing online, and received an e-mail message giving me
the tracking number and link for the shipment, via DXDelivery.
I clicked the link, nothing. So I entered the Tracking number and my
Postcode into their Tracking form, and was told that one or other of
them was wrong. They were both taken from the message to me, and the
Postcode was correct. I have no way of confirming the Tracking number.

DXDelivery offer the option to call them for enquiries, but they only
offer 0844 numbers, which they confirm will be charged at 7p/min. Why?
It's because they cannot provide the information that I am trying to
contact them, so why should I pay more?

And the supplier wants 13p/min. if I call to enquire!

I'll probably get one of those notes pushed through the door saying I
was out, even though I was in and waiting.

Grrr. A good start to 2016!

--
Davey.

"Davey" wrote in message ...

I bought some clothing online, and received an e-mail message giving me
the tracking number and link for the shipment, via DXDelivery.
I clicked the link, nothing. So I entered the Tracking number and my
Postcode into their Tracking form, and was told that one or other of
them was wrong. They were both taken from the message to me, and the
Postcode was correct. I have no way of confirming the Tracking number.

DXDelivery offer the option to call them for enquiries, but they only
offer 0844 numbers, which they confirm will be charged at 7p/min. Why?
It's because they cannot provide the information that I am trying to
contact them, so why should I pay more?

And the supplier wants 13p/min. if I call to enquire!

I'll probably get one of those notes pushed through the door saying I
was out, even though I was in and waiting.

Grrr. A good start to 2016!

I might try:
https://www.dxdelivery.com/contact/

If that didn't please me, I'd try emailing the address below and place
'Phone Charge Scam' in the subject line with your complaint.
https://www.dxdelivery.com/consumer/my-tracking/
q
Track My DX Item

WARNING FRAUDULENT SCAM

Fraudulent text messages have been sent by someone trying to defraud people
by asking them to visit dx-delivery.co.uk to make a payment of £50 for
redelivery of a parcel.

DO NOT ACTION THIS MESSAGE. This has nothing to do with DX and we are doing
all we can to close this site down urgently and are working with the
authorities to resolve this situation.

Please provide your details to placing €˜Text Fraud in
the subject line as we are collating a list of all people contacted.
/q

On 02/01/2016 12:31, Davey wrote:
I bought some clothing online, and received an e-mail message giving me
the tracking number and link for the shipment, via DXDelivery.
I clicked the link, nothing. So I entered the Tracking number and my
Postcode into their Tracking form, and was told that one or other of
them was wrong. They were both taken from the message to me, and the
Postcode was correct. I have no way of confirming the Tracking number.

DXDelivery offer the option to call them for enquiries, but they only
offer 0844 numbers, which they confirm will be charged at 7p/min. Why?
It's because they cannot provide the information that I am trying to
contact them, so why should I pay more?

And the supplier wants 13p/min. if I call to enquire!

I'll probably get one of those notes pushed through the door saying I
was out, even though I was in and waiting.

Grrr. A good start to 2016!

I do my best to avoid dialling such numbers - and not because I no
longer use a phone with a dial.


DX Delivery are listed on:

http://www.saynoto0870.com/companysearch.php


--
Michael Chare

Davey wrote:
I bought some clothing online, and received an e-mail message giving me
the tracking number and link for the shipment, via DXDelivery.
I clicked the link, nothing. So I entered the Tracking number and my
Postcode into their Tracking form, and was told that one or other of
them was wrong. They were both taken from the message to me, and the
Postcode was correct. I have no way of confirming the Tracking number.

DXDelivery offer the option to call them for enquiries, but they only
offer 0844 numbers, which they confirm will be charged at 7p/min. Why?
It's because they cannot provide the information that I am trying to
contact them, so why should I pay more?

And the supplier wants 13p/min. if I call to enquire!

I'll probably get one of those notes pushed through the door saying I
was out, even though I was in and waiting.

Grrr. A good start to 2016!


Try www.saynoto0870.com They cover more than 0870 numbers.

Tim

In message , Davey
writes
I bought some clothing online, and received an e-mail message giving me
the tracking number and link for the shipment, via DXDelivery.
I clicked the link, nothing. So I entered the Tracking number and my
Postcode into their Tracking form, and was told that one or other of
them was wrong. They were both taken from the message to me, and the
Postcode was correct. I have no way of confirming the Tracking number.

It might not be into the tracking system yet? I've had a number of
deliveries where the seller has supplied me tracking details, but they
don't work straight away. Often it seems that until the item gets to the
depot it's not properly in the system.

DXDelivery offer the option to call them for enquiries, but they only
offer 0844 numbers, which they confirm will be charged at 7p/min. Why?
It's because they cannot provide the information that I am trying to
contact them, so why should I pay more?

And the supplier wants 13p/min. if I call to enquire!


I use the WeQ4U app on my phone, which works for lots of numbers 084*.
Basically you get charge for standard call to a landline, which will
come out of any minutes you have.

You can use it without the app, calling their access number directly.
According to their number search, 2 of the 3 numbers on the DX website
are included.

The press #9 to queue without waiting on the line works well, though you
don't have to use it.

http://www.weq4u.co.uk/

The service is free. The company behind it make systems for call
centres, I guess this helps them in that business.

There is also the sayno to 0870 website, which sometimes turns up
numbers not on WeQ4U, but it's much easier to use the app on my phone
first


--
Chris French

On Sat, 2 Jan 2016 13:28:41 +0000
Chris French wrote:

It might not be into the tracking system yet? I've had a number of
deliveries where the seller has supplied me tracking details, but
they don't work straight away. Often it seems that until the item
gets to the depot it's not properly in the system.

This may be the problem. At least DX answered my e-mail quickly, with
basically this reply.
Once I receive the item, I will continue with my complaint about the
call charges for using the 'phone.
But I wonder how the supplier can know the DX number if DX don't know
it themselves? Do they get a block of numbers, and use them as they
ship items?

--
Davey.

On Sat, 2 Jan 2016 13:15:48 +0000
Michael Chare wrote:

On 02/01/2016 12:31, Davey wrote:
I bought some clothing online, and received an e-mail message
giving me the tracking number and link for the shipment, via
DXDelivery. I clicked the link, nothing. So I entered the Tracking
number and my Postcode into their Tracking form, and was told that
one or other of them was wrong. They were both taken from the
message to me, and the Postcode was correct. I have no way of
confirming the Tracking number.

DXDelivery offer the option to call them for enquiries, but they
only offer 0844 numbers, which they confirm will be charged at
7p/min. Why? It's because they cannot provide the information that
I am trying to contact them, so why should I pay more?

And the supplier wants 13p/min. if I call to enquire!

I'll probably get one of those notes pushed through the door saying
I was out, even though I was in and waiting.

Grrr. A good start to 2016!

I do my best to avoid dialling such numbers - and not because I no
longer use a phone with a dial.


DX Delivery are listed on:

http://www.saynoto0870.com/companysearch.php



I had wondered, but when I tried, I got somebody telling me how he had
won a million dollars. I tried again just now, without the full URL,
and got to it ok.

--
Davey.

In article ,
Davey writes:
I bought some clothing online, and received an e-mail message giving me
the tracking number and link for the shipment, via DXDelivery.
I clicked the link, nothing. So I entered the Tracking number and my
Postcode into their Tracking form, and was told that one or other of
them was wrong. They were both taken from the message to me, and the
Postcode was correct. I have no way of confirming the Tracking number.

DXDelivery offer the option to call them for enquiries, but they only
offer 0844 numbers, which they confirm will be charged at 7p/min. Why?
It's because they cannot provide the information that I am trying to
contact them, so why should I pay more?

And the supplier wants 13p/min. if I call to enquire!

You have a contract with the supplier for supply of goods.
By law, they must give you an 01, 02, 03, or 0800 number to
contact them (unless they are a financial services company),
so that calls cost no more than a geographic number, and come
out of any free call allowance you have.
If you found an 0845 number, try dialing it using 0345 instead,
as they have been reserved for people who used an 0845 number
and are now no longer permitted to do so. (Don't know if that
works for 0844, but might be worth a trying 0344.)

Note this only applies when you have a contract in place with
a supplier. It doesn't apply before you buy an item.

You don't have a contract with the delivery company (your
supplier does), so delivery company can charge you whatever
they like, but your first port of call is the supplier, and
they should contact the delivery company for you.

--
Andrew Gabriel
[email address is not usable -- followup in the newsgroup]

On 02/01/2016 13:28, Chris French wrote:

It might not be into the tracking system yet? I've had a number of
deliveries where the seller has supplied me tracking details, but they
don't work straight away. Often it seems that until the item gets to the
depot it's not properly in the system.

+1
I've had emails minutes after placing an order saying that my item has
been dispatched and giving me a tracking number. In reality the shipment
didn't take place for another 3 days and the tracking didn't work until
the carrier picked it up or, in the case where the seller packs the
lorry trailer, until the trailer reaches the first depot in the carrier
chain.

If its royal mail the tracking doesn't work until the item has been
delivered!

And then you can sometimes watch a package where the seller is only 30
miles away but the package travels a couple of hundred miles on a round
trip to various centralised depots.

--
mailto: news {at} admac {dot] myzen {dot} co {dot} uk

On 02/01/2016 14:04, Davey wrote:

But I wonder how the supplier can know the DX number if DX don't know
it themselves? Do they get a block of numbers, and use them as they
ship items?


I would guess that large suppliers have deals with carriers where they
can issued their own agreed numbers and the carrier charges based on the
packages they track through the system.

--
mailto: news {at} admac {dot] myzen {dot} co {dot} uk

"Davey" wrote in message ...
But I wonder how the supplier can know the DX number if DX don't know
it themselves? Do they get a block of numbers, and use them as they
ship items?

--
Davey.

wild guess

The supplier will have been supplied with a roll of labels each
with a different bar-code on it. One of which was stuck on your
parcel, entered into the suppliers system and then thrown in
the bag/or bin. When the DX driver eventually comes to collect
them he will then scan them all again to put them onto DX's
system.

/wild guess


michael adams

....

On Saturday, January 2, 2016 at 12:32:02 PM UTC, Davey wrote:
I bought some clothing online, and received an e-mail message giving me
the tracking number and link for the shipment, via DXDelivery.
I clicked the link, nothing. So I entered the Tracking number and my
Postcode into their Tracking form, and was told that one or other of
them was wrong. They were both taken from the message to me, and the
Postcode was correct. I have no way of confirming the Tracking number.

DXDelivery offer the option to call them for enquiries, but they only
offer 0844 numbers, which they confirm will be charged at 7p/min. Why?
It's because they cannot provide the information that I am trying to
contact them, so why should I pay more?

And the supplier wants 13p/min. if I call to enquire!

I'll probably get one of those notes pushed through the door saying I
was out, even though I was in and waiting.

Grrr. A good start to 2016!

--
Davey.

SAYNOTO0870.COM Try this for alternative 08 numbers

On Sat, 2 Jan 2016 15:15:18 -0000
"michael adams" wrote:


"Davey" wrote in message
...
But I wonder how the supplier can know the DX number if DX don't
know it themselves? Do they get a block of numbers, and use them as
they ship items?

--
Davey.

wild guess

The supplier will have been supplied with a roll of labels each
with a different bar-code on it. One of which was stuck on your
parcel, entered into the suppliers system and then thrown in
the bag/or bin. When the DX driver eventually comes to collect
them he will then scan them all again to put them onto DX's
system.

/wild guess


michael adams

...



Yes, some time after I asked the question, I recalled my own
experiences with FedEx. A jobsite would be issued with a package of
blank envelopes and boxes and pre-numbered labels, and the next label
would be applied to the next outgoing package. This would then enter
the FedEx database when the driver arrived to pick it up and scanned it.
So I knew the answer already, but had forgotten that I knew enough
background to know it.

--
Davey.

On Sat, 2 Jan 2016 09:47:45 -0800 (PST)
Kipper at sea wrote:

On Saturday, January 2, 2016 at 12:32:02 PM UTC, Davey wrote:
I bought some clothing online, and received an e-mail message
giving me the tracking number and link for the shipment, via
DXDelivery. I clicked the link, nothing. So I entered the Tracking
number and my Postcode into their Tracking form, and was told that
one or other of them was wrong. They were both taken from the
message to me, and the Postcode was correct. I have no way of
confirming the Tracking number.

DXDelivery offer the option to call them for enquiries, but they
only offer 0844 numbers, which they confirm will be charged at
7p/min. Why? It's because they cannot provide the information that
I am trying to contact them, so why should I pay more?

And the supplier wants 13p/min. if I call to enquire!

I'll probably get one of those notes pushed through the door saying
I was out, even though I was in and waiting.

Grrr. A good start to 2016!

--
Davey.

SAYNOTO0870.COM Try this for alternative 08 numbers

Thanks, but this has already been discussed. Read on...

--
Davey.

On Sat, 2 Jan 2016 14:49:11 -0000 (UTC)
(Andrew Gabriel) wrote:

You have a contract with the supplier for supply of goods.
By law, they must give you an 01, 02, 03, or 0800 number to
contact them (unless they are a financial services company),
so that calls cost no more than a geographic number, and come
out of any free call allowance you have.

Do you have a link to that law, so that I can quote it to them? As
reported elsewhere, DX replied to e-mail, but I would love to get them
and Samuel Windsor to give the proper contact info. out.

Ah, here we go, by the looks of it:

https://www.gov.uk/government/public...ctive-201183eu

which includes the statement:

"where the seller offers a helpline number, you should not be obliged
to pay more than the basic rate to contact them about something you
have bought".

Since I was told that it had been shipped, I can safely say that it is
an enquiry about an item I have bought.

Both Samuel Windsor and DX will be getting this information. Thanks.

--
Davey.

Davey wrote:
Since I was told that it had been shipped, I can safely say that it is
an enquiry about an item I have bought.

Both Samuel Windsor and DX will be getting this information. Thanks.

Yes - but as Andrew Gabriel made clear you had no contract with DX so
that legislation does not apply to stop them offering you an 0844
number.

And AFAICS you have not told us what telephone number the seller gave
you, and whether you asked them for help..
--
Robin
reply to address is (meant to be) valid

On Sat, 2 Jan 2016 12:31:59 +0000, Davey wrote:

I bought some clothing online, and received an e-mail message giving me
the tracking number and link for the shipment, via DXDelivery.
I clicked the link, nothing. So I entered the Tracking number and my
Postcode into their Tracking form, and was told that one or other of
them was wrong. They were both taken from the message to me, and the
Postcode was correct. I have no way of confirming the Tracking number.

DXDelivery offer the option to call them for enquiries, but they only
offer 0844 numbers

Saynoto0870:

DX Delivery 0845 600 3613 01923 265757 This is a
direct number to the Watford Centre and it works. However you may need luck
finding where your parcel is.
DX Delivery 0844 371 3335 020 7405 1403 Watford centre
DX Delivery 0844 371 3335 01902 604000 Alternative
route to Customer Services given to me by their HR Dept.
dx delivery 0844 371 3331 01604 782895 Customer
Service
DX Freight 01604 496798 Northampton
DX Freight 01753 762616 Heathrow
DX Freight 01709 531067 Rotherham
DX Freight 0844 371 0000 01634 401402 Specifically
for Rochester Depot Deliveries/Tracking
DX Group - DX Secure Mail 0844 371 0000 01279 626049 Harlow
Depot

On Sun, 03 Jan 2016 10:08:13 +0000
Judith wrote:

On Sat, 2 Jan 2016 12:31:59 +0000, Davey
wrote:

I bought some clothing online, and received an e-mail message giving
me the tracking number and link for the shipment, via DXDelivery.
I clicked the link, nothing. So I entered the Tracking number and my
Postcode into their Tracking form, and was told that one or other of
them was wrong. They were both taken from the message to me, and the
Postcode was correct. I have no way of confirming the Tracking
number.

DXDelivery offer the option to call them for enquiries, but they only
offer 0844 numbers

Saynoto0870:

DX Delivery 0845 600 3613 01923
265757 This is a direct number to the Watford Centre
and it works. However you may need luck finding where your parcel is.
DX Delivery 0844 371 3335 020 7405
1403 Watford centre DX Delivery 0844
371 3335 01902 604000 Alternative route to
Customer Services given to me by their HR Dept. dx
delivery 0844 371 3331 01604
782895 Customer Service DX
Freight 01604 496798
Northampton DX Freight 01753
762616 Heathrow DX Freight
01709 531067 Rotherham DX Freight 0844
371 0000 01634 401402 Specifically for
Rochester Depot Deliveries/Tracking DX Group - DX Secure
Mail 0844 371 0000 01279 626049 Harlow Depot

Thanks, but this has already been discussed. Read on...

--
Davey.

On Sun, 3 Jan 2016 09:36:19 -0000
"Robin" wrote:

Both Samuel Windsor and DX will be getting this information.
Thanks.

Yes - but as Andrew Gabriel made clear you had no contract with DX so
that legislation does not apply to stop them offering you an 0844
number.


True, but it will do no harm to tell them. They offer Online Tracking,
but only a 7p/min line for actual enquiries if the online tracking
doesn't work.
Is the link that I found the best one to quote, or is there a better
one?

And AFAICS you have not told us what telephone number the seller gave
you, and whether you asked them for help..

They in fact gave an 0871 number, and stated that it would cost 13p/min
plus any network charges. So I sent them an e-mail message instead,
it was and is outside their stated business hours anyway, so a 'phone
call would have been pointless at that time.
DX, to their credit, responded within a short time, on Saturday, with a
credible response, whereas Samuel Windsor, not surprisingly, will
probably wait until Monday.

--
Davey.

On Sun, 3 Jan 2016 11:05:58 +0000
Davey wrote:

On Sun, 3 Jan 2016 09:36:19 -0000
"Robin" wrote:

Both Samuel Windsor and DX will be getting this information.
Thanks.

Yes - but as Andrew Gabriel made clear you had no contract with DX
so that legislation does not apply to stop them offering you an
0844 number.


True, but it will do no harm to tell them. They offer Online Tracking,
but only a 7p/min line for actual enquiries if the online tracking
doesn't work.
Is the link that I found the best one to quote, or is there a better
one?

And AFAICS you have not told us what telephone number the seller
gave you, and whether you asked them for help..

They in fact gave an 0871 number, and stated that it would cost
13p/min plus any network charges. So I sent them an e-mail message
instead, it was and is outside their stated business hours anyway, so
a 'phone call would have been pointless at that time.
DX, to their credit, responded within a short time, on Saturday, with
a credible response, whereas Samuel Windsor, not surprisingly, will
probably wait until Monday.


I have just carefully read through the order confirmation message from
Samuel Windsor, hoping to find a non-0871 number, but there are only
three references to one 0871 number, with the 13p/min cost only
mentioned on the last line of the message. A non-premium number quoted
in this message would have satisfied the requirement.

--
Davey.

In article ,
Davey writes:
On Sun, 3 Jan 2016 09:36:19 -0000
"Robin" wrote:

Both Samuel Windsor and DX will be getting this information.
Thanks.

Yes - but as Andrew Gabriel made clear you had no contract with DX so
that legislation does not apply to stop them offering you an 0844
number.


True, but it will do no harm to tell them. They offer Online Tracking,
but only a 7p/min line for actual enquiries if the online tracking
doesn't work.
Is the link that I found the best one to quote, or is there a better
one?

The Consumer Contracts (Information, Cancellation and Additional Payments)
Regulations 2013, Regulation 39.
https://www.gov.uk/government/upload...tions-2013.pdf

--
Andrew Gabriel
[email address is not usable -- followup in the newsgroup]

Davey wrote:
Is the link that I found the best one to quote, or is there a better
one?

FWIW I would point them to the specific regulation - regulation 41 of
The Consumer Contracts (Information, Cancellation and Additional
Charges) Regulations 2013
http://www.legislation.gov.uk/uksi/2013/3134/made which is short enough
to quote:

"Help-line charges over basic rate

41.-(1) Where a trader operates a telephone line for the purpose of
consumers contacting the trader by telephone in relation to contracts
entered into with the trader, a consumer contacting the trader must not
be bound to pay more than the basic rate.

(2) If in those circumstances a consumer who contacts a trader in
relation to a contract is bound to pay more than the basic rate, the
contract is to be treated as providing for the trader to pay to the
consumer any amount by which the charge paid by the consumer for the
call is more than the basic rate. "

and then probably point them to a Trading Standards site such as
http://www.powys.gov.uk/en/licensing...-trading/?tsbc[action]=details&tsbc[docid]=309260
for

"Basic rate telephone helpline charges
If you provide a telephone line for consumers to contact you in relation
to a contract that they have entered into with you, you cannot charge
more than a basic rate for this service. Therefore you can only charge
normal geographic or mobile rates. A consumer should not pay more to
contact you about his purchase than he would to phone a friend or
relative.

Consumers who are charged more than the basic rate are entitled to claim
any overcharge back from you.

You should check carefully whether your phone line does cost consumers
more than basic rates. In addition to numbers beginning 09, other
revenue-sharing numbers such as 084, 0871, 0872 or 0873 would not
comply. Nor would 0870 numbers, which would vary according to the
consumer's own phone tariff.

The following numbers comply with the Regulations:

a.. geographic numbers - starting 01 or 02
b.. non-geographic numbers - starting 03
c.. Freephone numbers - starting 0800 or 0808
d.. mobile numbers - starting 07 (except numbers starting 070, which
are not mobile numbers) "
(NB the inclusion of mobile numbers surprises some and can certainly be
a trap for those who still use mainly landlines with call packages which
don't include calls to mobile numbers. (waves) But AIUI them wot
decided didn't want to penalise entrepreneurs - mostly of course the
folk previously known as self-employed.)



--
Robin
reply to address is (meant to be) valid

On Sun, 3 Jan 2016 12:23:54 -0000
"Robin" wrote:

Davey wrote:
Is the link that I found the best one to quote, or is there a better
one?

FWIW I would point them to the specific regulation - regulation 41 of
The Consumer Contracts (Information, Cancellation and Additional
Charges) Regulations 2013
http://www.legislation.gov.uk/uksi/2013/3134/made which is short
enough to quote:

"Help-line charges over basic rate

41.-(1) Where a trader operates a telephone line for the purpose of
consumers contacting the trader by telephone in relation to contracts
entered into with the trader, a consumer contacting the trader must
not be bound to pay more than the basic rate.

(2) If in those circumstances a consumer who contacts a trader in
relation to a contract is bound to pay more than the basic rate, the
contract is to be treated as providing for the trader to pay to the
consumer any amount by which the charge paid by the consumer for the
call is more than the basic rate. "

and then probably point them to a Trading Standards site such as
http://www.powys.gov.uk/en/licensing...-trading/?tsbc[action]=details&tsbc[docid]=309260
for

"Basic rate telephone helpline charges
If you provide a telephone line for consumers to contact you in
relation to a contract that they have entered into with you, you
cannot charge more than a basic rate for this service. Therefore you
can only charge normal geographic or mobile rates. A consumer should
not pay more to contact you about his purchase than he would to phone
a friend or relative.

Consumers who are charged more than the basic rate are entitled to
claim any overcharge back from you.

You should check carefully whether your phone line does cost
consumers more than basic rates. In addition to numbers beginning 09,
other revenue-sharing numbers such as 084, 0871, 0872 or 0873 would
not comply. Nor would 0870 numbers, which would vary according to the
consumer's own phone tariff.

The following numbers comply with the Regulations:

a.. geographic numbers - starting 01 or 02
b.. non-geographic numbers - starting 03
c.. Freephone numbers - starting 0800 or 0808
d.. mobile numbers - starting 07 (except numbers starting 070,
which are not mobile numbers) "
(NB the inclusion of mobile numbers surprises some and can certainly
be a trap for those who still use mainly landlines with call packages
which don't include calls to mobile numbers. (waves) But AIUI them
wot decided didn't want to penalise entrepreneurs - mostly of course
the folk previously known as self-employed.)




Perfect, thank you.

I have come across those 070 numbers, they can charge the heck out of
you. The first time.

--
Davey.

In message , Andrew Gabriel
writes
In article ,
Davey writes:
On Sun, 3 Jan 2016 09:36:19 -0000
"Robin" wrote:

Both Samuel Windsor and DX will be getting this information.
Thanks.

Yes - but as Andrew Gabriel made clear you had no contract with DX so
that legislation does not apply to stop them offering you an 0844
number.


True, but it will do no harm to tell them. They offer Online Tracking,
but only a 7p/min line for actual enquiries if the online tracking
doesn't work.
Is the link that I found the best one to quote, or is there a better
one?

The Consumer Contracts (Information, Cancellation and Additional Payments)
Regulations 2013, Regulation 39.
https://www.gov.uk/government/upload...hment_data/fil
e/226625/bis-13-1111-the-consumer-contracts-information-cancellation-and
-additional-payments-regulations-2013.pdf


GIYF :-)

It's not hard to find the final regulations (not that an august 2013
draft is likely to be much different)

http://www.legislation.gov.uk/uksi/2013/3134/made
--
Chris French

On Sat, 2 Jan 2016 12:31:59 +0000
Davey wrote:

I bought some clothing online, and received an e-mail message giving
me the tracking number and link for the shipment, via DXDelivery.
I clicked the link, nothing. So I entered the Tracking number and my
Postcode into their Tracking form, and was told that one or other of
them was wrong. They were both taken from the message to me, and the
Postcode was correct. I have no way of confirming the Tracking number.

DXDelivery offer the option to call them for enquiries, but they only
offer 0844 numbers, which they confirm will be charged at 7p/min. Why?
It's because they cannot provide the information that I am trying to
contact them, so why should I pay more?

And the supplier wants 13p/min. if I call to enquire!

I'll probably get one of those notes pushed through the door saying I
was out, even though I was in and waiting.

Grrr. A good start to 2016!


The DX site now shows the package as ready for delivery tomorrow, which
is perfect. No response from Samuel Windsor yet, but it is still
early(ish) on Monday.

--
Davey.

In article ,
Davey wrote:
On Sat, 2 Jan 2016 12:31:59 +0000
Davey wrote:

I bought some clothing online, and received an e-mail message giving
me the tracking number and link for the shipment, via DXDelivery.
I clicked the link, nothing. So I entered the Tracking number and my
Postcode into their Tracking form, and was told that one or other of
them was wrong. They were both taken from the message to me, and the
Postcode was correct. I have no way of confirming the Tracking number.

DXDelivery offer the option to call them for enquiries, but they only
offer 0844 numbers, which they confirm will be charged at 7p/min. Why?
It's because they cannot provide the information that I am trying to
contact them, so why should I pay more?

And the supplier wants 13p/min. if I call to enquire!

I'll probably get one of those notes pushed through the door saying I
was out, even though I was in and waiting.

Grrr. A good start to 2016!


The DX site now shows the package as ready for delivery tomorrow, which
is perfect. No response from Samuel Windsor yet, but it is still
early(ish) on Monday.

and, in Wales, they might be borrowing the Scottish Bank Holiday.

--
Please note new email address:

On Mon, 4 Jan 2016 11:02:28 +0000
Davey wrote:

On Sat, 2 Jan 2016 12:31:59 +0000
Davey wrote:

I bought some clothing online, and received an e-mail message giving
me the tracking number and link for the shipment, via DXDelivery.
I clicked the link, nothing. So I entered the Tracking number and my
Postcode into their Tracking form, and was told that one or other of
them was wrong. They were both taken from the message to me, and the
Postcode was correct. I have no way of confirming the Tracking
number.

DXDelivery offer the option to call them for enquiries, but they
only offer 0844 numbers, which they confirm will be charged at
7p/min. Why? It's because they cannot provide the information that
I am trying to contact them, so why should I pay more?

And the supplier wants 13p/min. if I call to enquire!

I'll probably get one of those notes pushed through the door saying
I was out, even though I was in and waiting.

Grrr. A good start to 2016!


The DX site now shows the package as ready for delivery tomorrow,
which is perfect. No response from Samuel Windsor yet, but it is still
early(ish) on Monday.


The package arrived today, and to reference a discussion elsewhere, the
driver took a picture of the house as he approached it, and my
signature, as entered on his delivery device, was very legible.

And Samuel Windsor have accepted my feedback, and say that the issue
raised has been passed to senior management for investigation.

So far, progress.

--
Davey.

On Sat, 02 Jan 2016 12:31:59 -0000, Davey wrote:

I bought some clothing online, and received an e-mail message giving me
the tracking number and link for the shipment, via DXDelivery.
I clicked the link, nothing. So I entered the Tracking number and my
Postcode into their Tracking form, and was told that one or other of
them was wrong. They were both taken from the message to me, and the
Postcode was correct. I have no way of confirming the Tracking number.

DXDelivery offer the option to call them for enquiries, but they only
offer 0844 numbers, which they confirm will be charged at 7p/min. Why?
It's because they cannot provide the information that I am trying to
contact them, so why should I pay more?

And the supplier wants 13p/min. if I call to enquire!

I'll probably get one of those notes pushed through the door saying I
was out, even though I was in and waiting.

Grrr. A good start to 2016!

Assuming the call is 5 minutes, it'd cost you 35p, hardly anything to get upset about. If ANY call including freephone takes longer than 5 minutes to get an answer, I hang up anyway. I can't be bothered wasting my time waiting for someone to pick up the phone.

--
In 1272, the Arabic Muslims invented the condom, using a goat's lower intestine.
In 1873, the British refined the idea by taking the intestine out of the goat first.

On Sun, 10 Jan 2016 16:01:11 -0000
"Mr Macaw" wrote:

On Sat, 02 Jan 2016 12:31:59 -0000, Davey
wrote:

I bought some clothing online, and received an e-mail message
giving me the tracking number and link for the shipment, via
DXDelivery. I clicked the link, nothing. So I entered the Tracking
number and my Postcode into their Tracking form, and was told that
one or other of them was wrong. They were both taken from the
message to me, and the Postcode was correct. I have no way of
confirming the Tracking number.

DXDelivery offer the option to call them for enquiries, but they
only offer 0844 numbers, which they confirm will be charged at
7p/min. Why? It's because they cannot provide the information that
I am trying to contact them, so why should I pay more?

And the supplier wants 13p/min. if I call to enquire!

I'll probably get one of those notes pushed through the door saying
I was out, even though I was in and waiting.

Grrr. A good start to 2016!

Assuming the call is 5 minutes, it'd cost you 35p, hardly anything to
get upset about. If ANY call including freephone takes longer than 5
minutes to get an answer, I hang up anyway. I can't be bothered
wasting my time waiting for someone to pick up the phone.


What is upsetting is that they continue to use a money-making 'phone
number when they are supposed to not make a profit from customers
trying to get information about their deliveries. If the business
handles lots of calls, that's a lot of money they skim from their
customers. That's wrong.

--
Davey.

On Sun, 10 Jan 2016 19:55:02 -0000, Davey wrote:

On Sun, 10 Jan 2016 16:01:11 -0000
"Mr Macaw" wrote:

On Sat, 02 Jan 2016 12:31:59 -0000, Davey
wrote:

I bought some clothing online, and received an e-mail message
giving me the tracking number and link for the shipment, via
DXDelivery. I clicked the link, nothing. So I entered the Tracking
number and my Postcode into their Tracking form, and was told that
one or other of them was wrong. They were both taken from the
message to me, and the Postcode was correct. I have no way of
confirming the Tracking number.

DXDelivery offer the option to call them for enquiries, but they
only offer 0844 numbers, which they confirm will be charged at
7p/min. Why? It's because they cannot provide the information that
I am trying to contact them, so why should I pay more?

And the supplier wants 13p/min. if I call to enquire!

I'll probably get one of those notes pushed through the door saying
I was out, even though I was in and waiting.

Grrr. A good start to 2016!

Assuming the call is 5 minutes, it'd cost you 35p, hardly anything to
get upset about. If ANY call including freephone takes longer than 5
minutes to get an answer, I hang up anyway. I can't be bothered
wasting my time waiting for someone to pick up the phone.


What is upsetting is that they continue to use a money-making 'phone
number when they are supposed to not make a profit from customers
trying to get information about their deliveries. If the business
handles lots of calls, that's a lot of money they skim from their
customers. That's wrong.

It's not a profit. Do you think the workers in the call centre get paid only 7p/min = £4.20/hour?

--
How to interpret a Pregnancy Test kit:
Blue means not pregnant.
Pink means pregnant.
Brown means you had it in the wrong hole.

On Sun, 10 Jan 2016 20:07:11 -0000
"Mr Macaw" wrote:

On Sun, 10 Jan 2016 19:55:02 -0000, Davey
wrote:

On Sun, 10 Jan 2016 16:01:11 -0000
"Mr Macaw" wrote:

On Sat, 02 Jan 2016 12:31:59 -0000, Davey
wrote:

I bought some clothing online, and received an e-mail message
giving me the tracking number and link for the shipment, via
DXDelivery. I clicked the link, nothing. So I entered the
Tracking number and my Postcode into their Tracking form, and
was told that one or other of them was wrong. They were both
taken from the message to me, and the Postcode was correct. I
have no way of confirming the Tracking number.

DXDelivery offer the option to call them for enquiries, but they
only offer 0844 numbers, which they confirm will be charged at
7p/min. Why? It's because they cannot provide the information
that I am trying to contact them, so why should I pay more?

And the supplier wants 13p/min. if I call to enquire!

I'll probably get one of those notes pushed through the door
saying I was out, even though I was in and waiting.

Grrr. A good start to 2016!

Assuming the call is 5 minutes, it'd cost you 35p, hardly anything
to get upset about. If ANY call including freephone takes longer
than 5 minutes to get an answer, I hang up anyway. I can't be
bothered wasting my time waiting for someone to pick up the phone.


What is upsetting is that they continue to use a money-making 'phone
number when they are supposed to not make a profit from customers
trying to get information about their deliveries. If the business
handles lots of calls, that's a lot of money they skim from their
customers. That's wrong.

It's not a profit. Do you think the workers in the call centre get
paid only 7p/min = £4.20/hour?


What call centre? These are direct money-making lines direct to the
premises.

--
Davey.

On Sun, 10 Jan 2016 23:41:50 -0000, Davey wrote:

On Sun, 10 Jan 2016 20:07:11 -0000
"Mr Macaw" wrote:

On Sun, 10 Jan 2016 19:55:02 -0000, Davey
wrote:

On Sun, 10 Jan 2016 16:01:11 -0000
"Mr Macaw" wrote:

On Sat, 02 Jan 2016 12:31:59 -0000, Davey
wrote:

I bought some clothing online, and received an e-mail message
giving me the tracking number and link for the shipment, via
DXDelivery. I clicked the link, nothing. So I entered the
Tracking number and my Postcode into their Tracking form, and
was told that one or other of them was wrong. They were both
taken from the message to me, and the Postcode was correct. I
have no way of confirming the Tracking number.

DXDelivery offer the option to call them for enquiries, but they
only offer 0844 numbers, which they confirm will be charged at
7p/min. Why? It's because they cannot provide the information
that I am trying to contact them, so why should I pay more?

And the supplier wants 13p/min. if I call to enquire!

I'll probably get one of those notes pushed through the door
saying I was out, even though I was in and waiting.

Grrr. A good start to 2016!

Assuming the call is 5 minutes, it'd cost you 35p, hardly anything
to get upset about. If ANY call including freephone takes longer
than 5 minutes to get an answer, I hang up anyway. I can't be
bothered wasting my time waiting for someone to pick up the phone.

What is upsetting is that they continue to use a money-making 'phone
number when they are supposed to not make a profit from customers
trying to get information about their deliveries. If the business
handles lots of calls, that's a lot of money they skim from their
customers. That's wrong.

It's not a profit. Do you think the workers in the call centre get
paid only 7p/min = £4.20/hour?

What call centre? These are direct money-making lines direct to the
premises.

Are you or are you not talking to a person? What's the minimum wage? Compare the two amounts.

--
You need only two tools in life. WD-40 and duck tape.
If it doesn't move and it should, use WD-40.
If it moves and shouldn't, use the tape.

On Mon, 11 Jan 2016 00:04:25 -0000
"Mr Macaw" wrote:

On Sun, 10 Jan 2016 23:41:50 -0000, Davey
wrote:

On Sun, 10 Jan 2016 20:07:11 -0000
"Mr Macaw" wrote:

On Sun, 10 Jan 2016 19:55:02 -0000, Davey
wrote:

On Sun, 10 Jan 2016 16:01:11 -0000
"Mr Macaw" wrote:

On Sat, 02 Jan 2016 12:31:59 -0000, Davey
wrote:

I bought some clothing online, and received an e-mail message
giving me the tracking number and link for the shipment, via
DXDelivery. I clicked the link, nothing. So I entered the
Tracking number and my Postcode into their Tracking form, and
was told that one or other of them was wrong. They were both
taken from the message to me, and the Postcode was correct. I
have no way of confirming the Tracking number.

DXDelivery offer the option to call them for enquiries, but
they only offer 0844 numbers, which they confirm will be
charged at 7p/min. Why? It's because they cannot provide the
information that I am trying to contact them, so why should I
pay more?

And the supplier wants 13p/min. if I call to enquire!

I'll probably get one of those notes pushed through the door
saying I was out, even though I was in and waiting.

Grrr. A good start to 2016!

Assuming the call is 5 minutes, it'd cost you 35p, hardly
anything to get upset about. If ANY call including freephone
takes longer than 5 minutes to get an answer, I hang up
anyway. I can't be bothered wasting my time waiting for
someone to pick up the phone.

What is upsetting is that they continue to use a money-making
'phone number when they are supposed to not make a profit from
customers trying to get information about their deliveries. If
the business handles lots of calls, that's a lot of money they
skim from their customers. That's wrong.

It's not a profit. Do you think the workers in the call centre get
paid only 7p/min = £4.20/hour?

What call centre? These are direct money-making lines direct to the
premises.

Are you or are you not talking to a person? What's the minimum
wage? Compare the two amounts.


Why? This is a business, charging for calls that should, by law, cost
no more than Basic Cost. Minimum wage has nothing to do with it.

--
Davey.

"Davey" wrote in message
...
On Sun, 10 Jan 2016 20:07:11 -0000
"Mr Macaw" wrote:

On Sun, 10 Jan 2016 19:55:02 -0000, Davey
wrote:

On Sun, 10 Jan 2016 16:01:11 -0000
"Mr Macaw" wrote:

On Sat, 02 Jan 2016 12:31:59 -0000, Davey
wrote:

I bought some clothing online, and received an e-mail message
giving me the tracking number and link for the shipment, via
DXDelivery. I clicked the link, nothing. So I entered the
Tracking number and my Postcode into their Tracking form, and
was told that one or other of them was wrong. They were both
taken from the message to me, and the Postcode was correct. I
have no way of confirming the Tracking number.

DXDelivery offer the option to call them for enquiries, but they
only offer 0844 numbers, which they confirm will be charged at
7p/min. Why? It's because they cannot provide the information
that I am trying to contact them, so why should I pay more?

And the supplier wants 13p/min. if I call to enquire!

I'll probably get one of those notes pushed through the door
saying I was out, even though I was in and waiting.

Grrr. A good start to 2016!

Assuming the call is 5 minutes, it'd cost you 35p, hardly anything
to get upset about. If ANY call including freephone takes longer
than 5 minutes to get an answer, I hang up anyway. I can't be
bothered wasting my time waiting for someone to pick up the phone.


What is upsetting is that they continue to use a money-making 'phone
number when they are supposed to not make a profit from customers
trying to get information about their deliveries. If the business
handles lots of calls, that's a lot of money they skim from their
customers. That's wrong.

It's not a profit. Do you think the workers in the call centre get
paid only 7p/min = £4.20/hour?


What call centre? These are direct money-making lines direct to the
premises.

Someone has to answer those calls and has to be paid to do that.

On 11/01/2016 00:21, jack wrote:


"Davey" wrote in message
...
On Sun, 10 Jan 2016 20:07:11 -0000
"Mr Macaw" wrote:

On Sun, 10 Jan 2016 19:55:02 -0000, Davey
wrote:

On Sun, 10 Jan 2016 16:01:11 -0000
"Mr Macaw" wrote:

On Sat, 02 Jan 2016 12:31:59 -0000, Davey
wrote:

I bought some clothing online, and received an e-mail message
giving me the tracking number and link for the shipment, via
DXDelivery. I clicked the link, nothing. So I entered the
Tracking number and my Postcode into their Tracking form, and
was told that one or other of them was wrong. They were both
taken from the message to me, and the Postcode was correct. I
have no way of confirming the Tracking number.

DXDelivery offer the option to call them for enquiries, but they
only offer 0844 numbers, which they confirm will be charged at
7p/min. Why? It's because they cannot provide the information
that I am trying to contact them, so why should I pay more?

And the supplier wants 13p/min. if I call to enquire!

I'll probably get one of those notes pushed through the door
saying I was out, even though I was in and waiting.

Grrr. A good start to 2016!

Assuming the call is 5 minutes, it'd cost you 35p, hardly anything
to get upset about. If ANY call including freephone takes longer
than 5 minutes to get an answer, I hang up anyway. I can't be
bothered wasting my time waiting for someone to pick up the phone.


What is upsetting is that they continue to use a money-making 'phone
number when they are supposed to not make a profit from customers
trying to get information about their deliveries. If the business
handles lots of calls, that's a lot of money they skim from their
customers. That's wrong.

It's not a profit. Do you think the workers in the call centre get
paid only 7p/min = £4.20/hour?


What call centre? These are direct money-making lines direct to the
premises.

Someone has to answer those calls and has to be paid to do that.

Absolutely. This is something that should be taken into account when
pricing a product/service sold. The (well-overdue) new law, however,
does not allow companies to profit from receiving call from customers.

On Mon, 11 Jan 2016 10:07:52 +0000
JoeJoe wrote:

On 11/01/2016 00:21, jack wrote:


"Davey" wrote in message
...
On Sun, 10 Jan 2016 20:07:11 -0000
"Mr Macaw" wrote:

On Sun, 10 Jan 2016 19:55:02 -0000, Davey
wrote:

On Sun, 10 Jan 2016 16:01:11 -0000
"Mr Macaw" wrote:

On Sat, 02 Jan 2016 12:31:59 -0000, Davey
wrote:

I bought some clothing online, and received an e-mail message
giving me the tracking number and link for the shipment, via
DXDelivery. I clicked the link, nothing. So I entered the
Tracking number and my Postcode into their Tracking form, and
was told that one or other of them was wrong. They were both
taken from the message to me, and the Postcode was correct. I
have no way of confirming the Tracking number.

DXDelivery offer the option to call them for enquiries, but
they only offer 0844 numbers, which they confirm will be
charged at 7p/min. Why? It's because they cannot provide the
information that I am trying to contact them, so why should
I pay more?

And the supplier wants 13p/min. if I call to enquire!

I'll probably get one of those notes pushed through the door
saying I was out, even though I was in and waiting.

Grrr. A good start to 2016!

Assuming the call is 5 minutes, it'd cost you 35p, hardly
anything to get upset about. If ANY call including freephone
takes longer than 5 minutes to get an answer, I hang up
anyway. I can't be bothered wasting my time waiting for
someone to pick up the phone.


What is upsetting is that they continue to use a money-making
'phone number when they are supposed to not make a profit from
customers trying to get information about their deliveries. If
the business handles lots of calls, that's a lot of money they
skim from their customers. That's wrong.

It's not a profit. Do you think the workers in the call centre
get paid only 7p/min = £4.20/hour?


What call centre? These are direct money-making lines direct to the
premises.

Someone has to answer those calls and has to be paid to do that.

Absolutely. This is something that should be taken into account when
pricing a product/service sold. The (well-overdue) new law, however,
does not allow companies to profit from receiving call from customers.

And that is the right way to look at it. As a customer wondering why my
order has not arrived on time, I should not have to pay more than a
standard call charge to find out.

--
Davey.

On Mon, 11 Jan 2016 00:14:01 -0000, Davey wrote:

On Mon, 11 Jan 2016 00:04:25 -0000
"Mr Macaw" wrote:

On Sun, 10 Jan 2016 23:41:50 -0000, Davey
wrote:

On Sun, 10 Jan 2016 20:07:11 -0000
"Mr Macaw" wrote:

On Sun, 10 Jan 2016 19:55:02 -0000, Davey
wrote:

On Sun, 10 Jan 2016 16:01:11 -0000
"Mr Macaw" wrote:

On Sat, 02 Jan 2016 12:31:59 -0000, Davey
wrote:

I bought some clothing online, and received an e-mail message
giving me the tracking number and link for the shipment, via
DXDelivery. I clicked the link, nothing. So I entered the
Tracking number and my Postcode into their Tracking form, and
was told that one or other of them was wrong. They were both
taken from the message to me, and the Postcode was correct. I
have no way of confirming the Tracking number.

DXDelivery offer the option to call them for enquiries, but
they only offer 0844 numbers, which they confirm will be
charged at 7p/min. Why? It's because they cannot provide the
information that I am trying to contact them, so why should I
pay more?

And the supplier wants 13p/min. if I call to enquire!

I'll probably get one of those notes pushed through the door
saying I was out, even though I was in and waiting.

Grrr. A good start to 2016!

Assuming the call is 5 minutes, it'd cost you 35p, hardly
anything to get upset about. If ANY call including freephone
takes longer than 5 minutes to get an answer, I hang up
anyway. I can't be bothered wasting my time waiting for
someone to pick up the phone.

What is upsetting is that they continue to use a money-making
'phone number when they are supposed to not make a profit from
customers trying to get information about their deliveries. If
the business handles lots of calls, that's a lot of money they
skim from their customers. That's wrong.

It's not a profit. Do you think the workers in the call centre get
paid only 7p/min = £4.20/hour?

What call centre? These are direct money-making lines direct to the
premises.

Are you or are you not talking to a person? What's the minimum
wage? Compare the two amounts.


Why? This is a business, charging for calls that should, by law, cost
no more than Basic Cost. Minimum wage has nothing to do with it.

Why should you get your call for free? What made you so special?

--
Hippopotomonstrosesquipedaliophobia - The fear of long words.

On Mon, 11 Jan 2016 10:07:52 -0000, JoeJoe wrote:

On 11/01/2016 00:21, jack wrote:


"Davey" wrote in message
...
On Sun, 10 Jan 2016 20:07:11 -0000
"Mr Macaw" wrote:

On Sun, 10 Jan 2016 19:55:02 -0000, Davey
wrote:

On Sun, 10 Jan 2016 16:01:11 -0000
"Mr Macaw" wrote:

On Sat, 02 Jan 2016 12:31:59 -0000, Davey
wrote:

I bought some clothing online, and received an e-mail message
giving me the tracking number and link for the shipment, via
DXDelivery. I clicked the link, nothing. So I entered the
Tracking number and my Postcode into their Tracking form, and
was told that one or other of them was wrong. They were both
taken from the message to me, and the Postcode was correct. I
have no way of confirming the Tracking number.

DXDelivery offer the option to call them for enquiries, but they
only offer 0844 numbers, which they confirm will be charged at
7p/min. Why? It's because they cannot provide the information
that I am trying to contact them, so why should I pay more?

And the supplier wants 13p/min. if I call to enquire!

I'll probably get one of those notes pushed through the door
saying I was out, even though I was in and waiting.

Grrr. A good start to 2016!

Assuming the call is 5 minutes, it'd cost you 35p, hardly anything
to get upset about. If ANY call including freephone takes longer
than 5 minutes to get an answer, I hang up anyway. I can't be
bothered wasting my time waiting for someone to pick up the phone.


What is upsetting is that they continue to use a money-making 'phone
number when they are supposed to not make a profit from customers
trying to get information about their deliveries. If the business
handles lots of calls, that's a lot of money they skim from their
customers. That's wrong.

It's not a profit. Do you think the workers in the call centre get
paid only 7p/min = £4.20/hour?


What call centre? These are direct money-making lines direct to the
premises.

Someone has to answer those calls and has to be paid to do that.

Absolutely. This is something that should be taken into account when
pricing a product/service sold. The (well-overdue) new law, however,
does not allow companies to profit from receiving call from customers.

And if they're charging the same or less than the wages paid to the call centre employees, then they're not making a profit. You want it free? Email them.

--
In the Nintendo GameCube instruction manual:
"Do not attempt to stick head inside deck, which may result in injury"

On Mon, 11 Jan 2016 11:49:11 -0000, Davey wrote:

On Mon, 11 Jan 2016 10:07:52 +0000
JoeJoe wrote:

On 11/01/2016 00:21, jack wrote:


"Davey" wrote in message
...
On Sun, 10 Jan 2016 20:07:11 -0000
"Mr Macaw" wrote:

On Sun, 10 Jan 2016 19:55:02 -0000, Davey
wrote:

On Sun, 10 Jan 2016 16:01:11 -0000
"Mr Macaw" wrote:

On Sat, 02 Jan 2016 12:31:59 -0000, Davey
wrote:

I bought some clothing online, and received an e-mail message
giving me the tracking number and link for the shipment, via
DXDelivery. I clicked the link, nothing. So I entered the
Tracking number and my Postcode into their Tracking form, and
was told that one or other of them was wrong. They were both
taken from the message to me, and the Postcode was correct. I
have no way of confirming the Tracking number.

DXDelivery offer the option to call them for enquiries, but
they only offer 0844 numbers, which they confirm will be
charged at 7p/min. Why? It's because they cannot provide the
information that I am trying to contact them, so why should
I pay more?

And the supplier wants 13p/min. if I call to enquire!

I'll probably get one of those notes pushed through the door
saying I was out, even though I was in and waiting.

Grrr. A good start to 2016!

Assuming the call is 5 minutes, it'd cost you 35p, hardly
anything to get upset about. If ANY call including freephone
takes longer than 5 minutes to get an answer, I hang up
anyway. I can't be bothered wasting my time waiting for
someone to pick up the phone.


What is upsetting is that they continue to use a money-making
'phone number when they are supposed to not make a profit from
customers trying to get information about their deliveries. If
the business handles lots of calls, that's a lot of money they
skim from their customers. That's wrong.

It's not a profit. Do you think the workers in the call centre
get paid only 7p/min = £4.20/hour?


What call centre? These are direct money-making lines direct to the
premises.

Someone has to answer those calls and has to be paid to do that.

Absolutely. This is something that should be taken into account when
pricing a product/service sold. The (well-overdue) new law, however,
does not allow companies to profit from receiving call from customers..

And that is the right way to look at it. As a customer wondering why my
order has not arrived on time, I should not have to pay more than a
standard call charge to find out.

It's pennies, get things into perspective.

--
Paddy is said to be shocked at finding out all his cows have Bluetongue.
"Be Jeysus!" he said, "I didn't even know they had mobile phones!"

On Mon, 11 Jan 2016 16:17:22 -0000
"Mr Macaw" wrote:

On Mon, 11 Jan 2016 00:14:01 -0000, Davey
wrote:

On Mon, 11 Jan 2016 00:04:25 -0000
"Mr Macaw" wrote:

On Sun, 10 Jan 2016 23:41:50 -0000, Davey
wrote:

On Sun, 10 Jan 2016 20:07:11 -0000
"Mr Macaw" wrote:

On Sun, 10 Jan 2016 19:55:02 -0000, Davey
wrote:

On Sun, 10 Jan 2016 16:01:11 -0000
"Mr Macaw" wrote:

On Sat, 02 Jan 2016 12:31:59 -0000, Davey
wrote:

I bought some clothing online, and received an e-mail
message giving me the tracking number and link for the
shipment, via DXDelivery. I clicked the link, nothing. So
I entered the Tracking number and my Postcode into their
Tracking form, and was told that one or other of them was
wrong. They were both taken from the message to me, and
the Postcode was correct. I have no way of confirming the
Tracking number.

DXDelivery offer the option to call them for enquiries, but
they only offer 0844 numbers, which they confirm will be
charged at 7p/min. Why? It's because they cannot provide
the information that I am trying to contact them, so why
should I pay more?

And the supplier wants 13p/min. if I call to enquire!

I'll probably get one of those notes pushed through the
door saying I was out, even though I was in and waiting.

Grrr. A good start to 2016!

Assuming the call is 5 minutes, it'd cost you 35p, hardly
anything to get upset about. If ANY call including freephone
takes longer than 5 minutes to get an answer, I hang up
anyway. I can't be bothered wasting my time waiting for
someone to pick up the phone.

What is upsetting is that they continue to use a money-making
'phone number when they are supposed to not make a profit from
customers trying to get information about their deliveries. If
the business handles lots of calls, that's a lot of money they
skim from their customers. That's wrong.

It's not a profit. Do you think the workers in the call centre
get paid only 7p/min = £4.20/hour?

What call centre? These are direct money-making lines direct to
the premises.

Are you or are you not talking to a person? What's the minimum
wage? Compare the two amounts.


Why? This is a business, charging for calls that should, by law,
cost no more than Basic Cost. Minimum wage has nothing to do with
it.

Why should you get your call for free? What made you so special?


I paid for the goods, and they didn't arrive when they were promised.
Now I have to chase up the supplier. And I'm not saying free, I'm
saying for the basic cost of the 'phone call.

This is going round and round, enough.

--
Davey.