I am about to tackle Aldi over a kettle bought in January, earlier this
year. Yes we have the receipt of purchase. There paperwork suggests it
has a 3 year warranty.

As I understand it, our warranty is with the retailer, Aldi - but
having taken stuff back to them before - they always try to refer you
to the manufacturer with claims.

How set in law is it that the retailer is responsible for dealing with
these matters, rather than substituting it with chasing an help line?

I have just been onto the help line and it seems to belong to Aldi.
They want it posted off with an RMA, which involves a lot of extra
messing about, versus just taking it back to the store it was bought
from. The help line seemed to concede once the law was pointed out to
them, that we are only responsible for returning it to the store though
- once I took over the call.

--
Regards,
Harry (M1BYT) (L)
http://www.ukradioamateur.co.uk