Not DIY in the strictest sense, but I can get no help from the shops so I am having to 'DIMyself'.

We recently took delivery of a 3piece suite. Within 2days, the seat cushions had creased badly and nothing would remove the creases, and it gets worse every day. The manufacturer denies any responsibility. The retailer has responded to my demands that something be done about it and has offered a replacement suite in another fabric. He admits to knowing nothing about the qualities of each type, so I am asking for help in deciding what to do.

The faulty fabric is Chenille 47% acrylic, 41% polyester, and 12% viscose.
An alternative fabric in the manufacturer's range is Chenille 42%polyester cotton, 38% polyester, and 20% cotton.

Would this alternative fabric remain free of creases? I will be hugely grateful for any guidance you can give me.

On 22/01/2014 18:58, pebe wrote:

Not DIY in the strictest sense, but I can get no help from the shops so
I am having to 'DIMyself'.

We recently took delivery of a 3piece suite. Within 2days, the seat
cushions had creased badly and nothing would remove the creases, and it
gets worse every day. The manufacturer denies any responsibility. The
retailer has responded to my demands that something be done about it and
has offered a replacement suite in another fabric. He admits to knowing
nothing about the qualities of each type, so I am asking for help in
deciding what to do.

The faulty fabric is Chenille 47% acrylic, 41% polyester, and 12%
viscose.
An alternative fabric in the manufacturer's range is Chenille
42%polyester cotton, 38% polyester, and 20% cotton.

Would this alternative fabric remain free of creases? I will be hugely
grateful for any guidance you can give me.




My local textile expert suggests that there is far more to the issue
than a simplistic look at the fibre composition. Things like how the
fibres are treated in processing, thickness of individual fibres,
whether the fibres are the same warp and weft (e.g. some polycotton has
cotton in one direction, polyester in the other - others have the fibres
fully blended before being woven).

--
Rod