The element in our oven (about 10 years old) failed last April;
something I've never experienced before. I replaced it with an original
part obtained from an online spares supplier, for about 30 quid delivered.

Now the new one has just failed too; I plan to contact the supplier
tomorrow for a whinge, but just wondered where people reckon I stand
here. The T&Cs state the following:

"If there is a fault with your product or other defect with your order
within 12 months of delivery we will normally offer a replacement or
repair." [...] "This guarantee does not cover faults caused by accident,
neglect, misuse or normal wear and tear."[...] "The guarantee period for
consumable items (eg. batteries, camera films, ink cartridges, etc) is
three months from date of delivery. Spares that must be fitted
internally are also guaranteed for three months, provided they have been
fitted by a suitably qualified and competent person."

I presume that an oven element will come under the "three months"
category so am anticipating they'll give me short shrift.

Is 10 months, or 3 months, a reasonable life span? Personally I think
not but would be interested in what others reckon, and how far I should
push this?

--
David