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UK diy (uk.d-i-y) For the discussion of all topics related to diy (do-it-yourself) in the UK. All levels of experience and proficency are welcome to join in to ask questions or offer solutions. |
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#1
Posted to uk.d-i-y
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Very helpful supplier
A few weeks/months ago someone fitted a couple of doors here (I have
always been crap at that and time was pressing). Unfortunately they messed up on the handles. We had bought Urfic handles from Toolstation (also sold by John Lewis, Wickes and others under various branding and altered model names). Nothing fancy but fine for our purposes. But when fitting it, the chippie had to cut down the M4 50mm bolt so it would fit. (It fits right through from one handle to a sleeve that fits the other handle. Like some kitchen cabinet connectors.) He cut it to around 42mm - which is really too short. And messed up the thread. I fettled up the mess but that shortened it even more and so it simply did not reach the sleeve. Hence replacement needed. Internet offered up none. Looked like a Hafele product that has been discontinued and is unavailable. Phoned Toolstation who answered quickly and helpfully - no they had none but supplier's number is 01767 nnnnnnn. Urfic answered on second ring and immediately offered to send not one, but four. And in the appropriate 45mm length so they do not need to be cut by me at all. And didn't even mention a charge. And wished a happy Christmas. For something that was not exactly top of the range, from a very competitive supplier, I was very pleased to be treated so well. http://www.urfic.co.uk/ -- Rod |
#2
Posted to uk.d-i-y
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Very helpful supplier
On Tue, 18 Dec 2012 20:17:44 +0000, polygonum wrote:
http://www.urfic.co.uk/ Good to hear that some suppliers still care, pity that to look at their products on their web site you need flash and javascript. -- Cheers Dave. |
#3
Posted to uk.d-i-y
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Very helpful supplier
On 18/12/2012 22:32, Dave Liquorice wrote:
On Tue, 18 Dec 2012 20:17:44 +0000, polygonum wrote: http://www.urfic.co.uk/ Good to hear that some suppliers still care, pity that to look at their products on their web site you need flash and javascript. Damn - didn't look at their product pages! I too am sick of flash... -- Rod |
#4
Posted to uk.d-i-y
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Very helpful supplier
On Tue, 18 Dec 2012 22:49:49 +0000, polygonum
wrote: On 18/12/2012 22:32, Dave Liquorice wrote: On Tue, 18 Dec 2012 20:17:44 +0000, polygonum wrote: http://www.urfic.co.uk/ Good to hear that some suppliers still care, pity that to look at their products on their web site you need flash and javascript. Damn - didn't look at their product pages! I too am sick of flash... Flash just won't die. -- (\__/) M. (='.'=) If a man stands in a forest and no woman is around (")_(") is he still wrong? |
#5
Posted to uk.d-i-y
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Very helpful supplier
On Dec 18, 8:17*pm, polygonum wrote:
A few weeks/months ago someone fitted a couple of doors here (I have always been crap at that and time was pressing). Unfortunately they messed up on the handles. We had bought Urfic handles from Toolstation (also sold by John Lewis, Wickes and others under various branding and altered model names). Nothing fancy but fine for our purposes. But when fitting it, the chippie had to cut down the M4 50mm bolt so it would fit. (It fits right through from one handle to a sleeve that fits the other handle. Like some kitchen cabinet connectors.) He cut it to around 42mm - which is really too short. And messed up the thread. I fettled up the mess but that shortened it even more and so it simply did not reach the sleeve. Hence replacement needed. Internet offered up none. Looked like a Hafele product that has been discontinued and is unavailable. Phoned Toolstation who answered quickly and helpfully - no they had none but supplier's number is 01767 nnnnnnn. Urfic answered on second ring and immediately offered to send not one, but four. And in the appropriate 45mm length so they do not need to be cut by me at all. And didn't even mention a charge. And wished a happy Christmas. For something that was not exactly top of the range, from a very competitive supplier, I was very pleased to be treated so well. http://www.urfic.co.uk/ -- Rod I needed a new cutter assemblt for an Avery paper trimmer. Rang the helpline number on the trimmer "No problem, I'll put on in the post. No sir, there's no charge". Companies like that get personal recommendations. MBQ |
#6
Posted to uk.d-i-y
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Very helpful supplier
On Wed, 19 Dec 2012 02:52:51 -0800, Man at B&Q wrote:
On Dec 18, 8:17Â*pm, polygonum wrote: A few weeks/months ago someone fitted a couple of doors here (I have always been crap at that and time was pressing). Unfortunately they messed up on the handles. We had bought Urfic handles from Toolstation (also sold by John Lewis, Wickes and others under various branding and altered model names). Nothing fancy but fine for our purposes. But when fitting it, the chippie had to cut down the M4 50mm bolt so it would fit. (It fits right through from one handle to a sleeve that fits the other handle. Like some kitchen cabinet connectors.) He cut it to around 42mm - which is really too short. And messed up the thread. I fettled up the mess but that shortened it even more and so it simply did not reach the sleeve. Hence replacement needed. Internet offered up none. Looked like a Hafele product that has been discontinued and is unavailable. Phoned Toolstation who answered quickly and helpfully - no they had none but supplier's number is 01767 nnnnnnn. Urfic answered on second ring and immediately offered to send not one, but four. And in the appropriate 45mm length so they do not need to be cut by me at all. And didn't even mention a charge. And wished a happy Christmas. For something that was not exactly top of the range, from a very competitive supplier, I was very pleased to be treated so well. http://www.urfic.co.uk/ -- Rod I needed a new cutter assemblt for an Avery paper trimmer. Rang the helpline number on the trimmer "No problem, I'll put on in the post. No sir, there's no charge". Companies like that get personal recommendations. Apropos the cat flap thread - Pet Mate are very good at either FOC or very cheap spares. -- Use the BIG mirror service in the UK: http://www.mirrorservice.org *lightning protection* - a w_tom conductor |
#7
Posted to uk.d-i-y
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Very helpful supplier
On Wed, 19 Dec 2012 02:52:51 -0800 (PST), "Man at B&Q"
wrote: On Dec 18, 8:17*pm, polygonum wrote: A few weeks/months ago someone fitted a couple of doors here (I have always been crap at that and time was pressing). Unfortunately they messed up on the handles. We had bought Urfic handles from Toolstation (also sold by John Lewis, Wickes and others under various branding and altered model names). Nothing fancy but fine for our purposes. But when fitting it, the chippie had to cut down the M4 50mm bolt so it would fit. (It fits right through from one handle to a sleeve that fits the other handle. Like some kitchen cabinet connectors.) He cut it to around 42mm - which is really too short. And messed up the thread. I fettled up the mess but that shortened it even more and so it simply did not reach the sleeve. Hence replacement needed. Internet offered up none. Looked like a Hafele product that has been discontinued and is unavailable. Phoned Toolstation who answered quickly and helpfully - no they had none but supplier's number is 01767 nnnnnnn. Urfic answered on second ring and immediately offered to send not one, but four. And in the appropriate 45mm length so they do not need to be cut by me at all. And didn't even mention a charge. And wished a happy Christmas. For something that was not exactly top of the range, from a very competitive supplier, I was very pleased to be treated so well. http://www.urfic.co.uk/ -- Rod I needed a new cutter assemblt for an Avery paper trimmer. Rang the helpline number on the trimmer "No problem, I'll put on in the post. No sir, there's no charge". Companies like that get personal recommendations. Reminds me when some ancient Blum parts in my Kitchen broke. I phoned them up on the off-chance I could still get spares and they sent me the bits FoC. Can't do much better than that. -- (\__/) M. (='.'=) If a man stands in a forest and no woman is around (")_(") is he still wrong? |
#8
Posted to uk.d-i-y
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Very helpful supplier
On Wed, 19 Dec 2012 02:52:51 -0800 (PST), "Man at B&Q"
wrote: I needed a new cutter assemblt for an Avery paper trimmer. Rang the helpline number on the trimmer "No problem, I'll put on in the post. No sir, there's no charge". Companies like that get personal recommendations. I used to have a high opinion of Salter, until I needed one fixed under warranty. 15 year guarantee and I was sure I'd kept the box and receipt, as I usually do. I couldn't find it, and they were inflexible, so stuff them; I'm never buying another Salter scale. |
#9
Posted to uk.d-i-y
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Very helpful supplier
polygonum wrote:
A few weeks/months ago someone fitted a couple of doors here (I have always been crap at that and time was pressing). Unfortunately they messed up on the handles. We had bought Urfic handles from Toolstation (also sold by John Lewis, Wickes and others under various branding and altered model names). Nothing fancy but fine for our purposes. But when fitting it, the chippie had to cut down the M4 50mm bolt so it would fit. (It fits right through from one handle to a sleeve that fits the other handle. Like some kitchen cabinet connectors.) He cut it to around 42mm - which is really too short. And messed up the thread. I fettled up the mess but that shortened it even more and so it simply did not reach the sleeve. Hence replacement needed. Internet offered up none. Looked like a Hafele product that has been discontinued and is unavailable. Phoned Toolstation who answered quickly and helpfully - no they had none but supplier's number is 01767 nnnnnnn. Urfic answered on second ring and immediately offered to send not one, but four. And in the appropriate 45mm length so they do not need to be cut by me at all. And didn't even mention a charge. And wished a happy Christmas. For something that was not exactly top of the range, from a very competitive supplier, I was very pleased to be treated so well. http://www.urfic.co.uk/ I agree WRT the supplier, but it does sound like you are being harsh on the joiner here, 'he cut it too short and messed up the thread' You bought the wrong item in the first place, he was merely trying to help out. |
#10
Posted to uk.d-i-y
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Very helpful supplier
On 19/12/2012 14:40, Phil L wrote:
polygonum wrote: A few weeks/months ago someone fitted a couple of doors here (I have always been crap at that and time was pressing). Unfortunately they messed up on the handles. We had bought Urfic handles from Toolstation (also sold by John Lewis, Wickes and others under various branding and altered model names). Nothing fancy but fine for our purposes. But when fitting it, the chippie had to cut down the M4 50mm bolt so it would fit. (It fits right through from one handle to a sleeve that fits the other handle. Like some kitchen cabinet connectors.) He cut it to around 42mm - which is really too short. And messed up the thread. I fettled up the mess but that shortened it even more and so it simply did not reach the sleeve. Hence replacement needed. Internet offered up none. Looked like a Hafele product that has been discontinued and is unavailable. Phoned Toolstation who answered quickly and helpfully - no they had none but supplier's number is 01767 nnnnnnn. Urfic answered on second ring and immediately offered to send not one, but four. And in the appropriate 45mm length so they do not need to be cut by me at all. And didn't even mention a charge. And wished a happy Christmas. For something that was not exactly top of the range, from a very competitive supplier, I was very pleased to be treated so well. http://www.urfic.co.uk/ I agree WRT the supplier, but it does sound like you are being harsh on the joiner here, 'he cut it too short and messed up the thread' You bought the wrong item in the first place, he was merely trying to help out. The handles come suitable for a range of door thicknesses with the expectation that they will need to be cut down for many. He cut the screws with, it appears, a hacksaw but messed up the thread for about 5mm from the end so it would not properly screw into the sleeve. There was a step where one side of the screw was around 2mm longer than the other side. Even had he cut it cleanly, he seems to have cut without measuring properly. Maybe he did not allow for the thickness of the handle backplate? Or the overlap where the screw needs to be within the sleeve? Where he cut the square shank (or whatever you call it that connects the two turning bits), it was at about a 20 degree angle to square. And he made the holes through the door for the screws in the wrong place and had to re-do them - so you have a situation where the two holes make a sort of merged figure-of-eight. He actually did four of these - and the last one was not too bad. The first one was a real mess. And he did not turn round and say "You got the wrong ones. Please get the right ones." Yes harsh. But also fair, I think. -- Rod |
#11
Posted to uk.d-i-y
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Very helpful supplier
On Dec 19, 3:14*pm, polygonum wrote:
On 19/12/2012 14:40, Phil L wrote: polygonum wrote: A few weeks/months ago someone fitted a couple of doors here (I have always been crap at that and time was pressing). Unfortunately they messed up on the handles. We had bought Urfic handles from Toolstation (also sold by John Lewis, Wickes and others under various branding and altered model names). Nothing fancy but fine for our purposes. But when fitting it, the chippie had to cut down the M4 50mm bolt so it would fit. (It fits right through from one handle to a sleeve that fits the other handle. Like some kitchen cabinet connectors.) He cut it to around 42mm - which is really too short. And messed up the thread. I fettled up the mess but that shortened it even more and so it simply did not reach the sleeve. Hence replacement needed. Internet offered up none. Looked like a Hafele product that has been discontinued and is unavailable. Phoned Toolstation who answered quickly and helpfully - no they had none but supplier's number is 01767 nnnnnnn. Urfic answered on second ring and immediately offered to send not one, but four. And in the appropriate 45mm length so they do not need to be cut by me at all. And didn't even mention a charge. And wished a happy Christmas. For something that was not exactly top of the range, from a very competitive supplier, I was very pleased to be treated so well. http://www.urfic.co.uk/ I agree WRT the supplier, but it does sound like you are being harsh on the joiner here, 'he cut it too short and messed up the thread' You bought the wrong item in the first place, he was merely trying to help out. The handles come suitable for a range of door thicknesses with the expectation that they will need to be cut down for many. He cut the screws with, it appears, a hacksaw but messed up the thread for about 5mm from the end so it would not properly screw into the sleeve. There was a step where one side of the screw was around 2mm longer than the other side. Even had he cut it cleanly, he seems to have cut without measuring properly. Maybe he did not allow for the thickness of the handle backplate? Or the overlap where the screw needs to be within the sleeve? Where he cut the square shank (or whatever you call it that connects the two turning bits), it was at about a 20 degree angle to square. And he made the holes through the door for the screws in the wrong place and had to re-do them - so you have a situation where the two holes make a sort of merged figure-of-eight. He actually did four of these - and the last one was not too bad. The first one was a real mess. And he did not turn round and say "You got the wrong ones. Please get the right ones." Yes harsh. But also fair, I think. -- Rod Ummmm - I think that is why we DIY!! |
#12
Posted to uk.d-i-y
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Very helpful supplier
On 19/12/2012 17:38, robgraham wrote:
On Dec 19, 3:14 pm, polygonum wrote: On 19/12/2012 14:40, Phil L wrote: polygonum wrote: A few weeks/months ago someone fitted a couple of doors here (I have always been crap at that and time was pressing). Unfortunately they messed up on the handles. We had bought Urfic handles from Toolstation (also sold by John Lewis, Wickes and others under various branding and altered model names). Nothing fancy but fine for our purposes. But when fitting it, the chippie had to cut down the M4 50mm bolt so it would fit. (It fits right through from one handle to a sleeve that fits the other handle. Like some kitchen cabinet connectors.) He cut it to around 42mm - which is really too short. And messed up the thread. I fettled up the mess but that shortened it even more and so it simply did not reach the sleeve. Hence replacement needed. Internet offered up none. Looked like a Hafele product that has been discontinued and is unavailable. Phoned Toolstation who answered quickly and helpfully - no they had none but supplier's number is 01767 nnnnnnn. Urfic answered on second ring and immediately offered to send not one, but four. And in the appropriate 45mm length so they do not need to be cut by me at all. And didn't even mention a charge. And wished a happy Christmas. For something that was not exactly top of the range, from a very competitive supplier, I was very pleased to be treated so well. http://www.urfic.co.uk/ I agree WRT the supplier, but it does sound like you are being harsh on the joiner here, 'he cut it too short and messed up the thread' You bought the wrong item in the first place, he was merely trying to help out. The handles come suitable for a range of door thicknesses with the expectation that they will need to be cut down for many. He cut the screws with, it appears, a hacksaw but messed up the thread for about 5mm from the end so it would not properly screw into the sleeve. There was a step where one side of the screw was around 2mm longer than the other side. Even had he cut it cleanly, he seems to have cut without measuring properly. Maybe he did not allow for the thickness of the handle backplate? Or the overlap where the screw needs to be within the sleeve? Where he cut the square shank (or whatever you call it that connects the two turning bits), it was at about a 20 degree angle to square. And he made the holes through the door for the screws in the wrong place and had to re-do them - so you have a situation where the two holes make a sort of merged figure-of-eight. He actually did four of these - and the last one was not too bad. The first one was a real mess. And he did not turn round and say "You got the wrong ones. Please get the right ones." Yes harsh. But also fair, I think. -- Rod Ummmm - I think that is why we DIY!! Agreed. But I am still crap at door hanging! Somewhat better at fixing handles though. :-) -- Rod |
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