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UK diy (uk.d-i-y) For the discussion of all topics related to diy (do-it-yourself) in the UK. All levels of experience and proficency are welcome to join in to ask questions or offer solutions. |
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#1
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Printer / scanner IP address problem
I've done a one-for-one replacement of a HP printer scanner off Ebay
(Photosmart 3210). It's a good buy and the machine works fine, with one But. The scanner is not communicating. I had to reset the printer IP address in the router to **...1.72 from the previous **....1.68 to get printing for the family with the software loaded with the original machine. I found that HP do a scanner diagnostic utility - ahh thought I - but that sticks at the first screen because it says the scanner IP address is **...1.67, and I can find that IP address in the HP section of the registry. Is it the case that where these printer / scanners are concerned that the printer and scanner have different IP addresses despite being in the same box? I could just change the registry entry, but am concerned that if I could screw things up if I put them both on the same address. Any ideas please - thanks Rob |
#2
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Printer / scanner IP address problem
On 12/03/2011 22:36, robgraham wrote:
I've done a one-for-one replacement of a HP printer scanner off Ebay (Photosmart 3210). It's a good buy and the machine works fine, with one But. The scanner is not communicating. I had to reset the printer IP address in the router to **...1.72 from the previous **....1.68 to get printing for the family with the software loaded with the original machine. I found that HP do a scanner diagnostic utility - ahh thought I - but that sticks at the first screen because it says the scanner IP address is **...1.67, and I can find that IP address in the HP section of the registry. Is it the case that where these printer / scanners are concerned that the printer and scanner have different IP addresses despite being in the same box? I could just change the registry entry, but am concerned that if I could screw things up if I put them both on the same address. Any ideas please - thanks Rob I'd un-install all the HP software as a first step. This should clear out any history of previous devices. Then you must assign the HP device a static IP address. Don't be so coy about the address! If you have a normal domestic broadband router, your internal LAN addresses will probably be 192.168.x.x. Assignin it an address of 192.168.1.200 or whatever. You say you made that assignmnet in your router. That is possible: it's called a DHCP reservation. It requires you to type in the devices MAC address, and it's a wee bit technical. But I'm doubtfull that's what you have done. Can you describe in *infinite* detail how you assigned the address on the router? Let's start with router model, the tabs you went to, and what you entered in them. TBH, you may be better to set the IP on the device from it's own control panel. I don't know the device, but I'm sure it will be possible to set the IP/Mask/GW locally on the device. Having set the device's IP address either by DHCP or manually, you then need to be sure the device has actually picked up this address, and is on the network. Can you ping it? Only once the device is on the network, and pinging, would I re-install the software. -- Ron |
#3
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Printer / scanner IP address problem
On Mar 12, 11:08*pm, Ron Lowe wrote:
On 12/03/2011 22:36, robgraham wrote: I've done a one-for-one replacement of a HP printer scanner off Ebay (Photosmart 3210). *It's a good buy and the machine works fine, with one But. The scanner is not communicating. *I had to reset the printer IP address in the router to **...1.72 from the previous **....1.68 to get printing for the family with the software loaded with the original machine. *I found that HP do a scanner diagnostic utility - ahh thought I *- but that sticks at the first screen because it says the scanner IP address is **...1.67, and I can find that IP address in the HP section of the registry. Is it the case that where these printer / scanners are concerned *that the printer and scanner *have different IP addresses despite being in the same box? *I could just change the registry entry, but am concerned that if I could screw things up if I put them both on the same address. Any ideas please - thanks Rob I'd un-install all the HP software as a first step. This should clear out any history of previous devices. Then you must assign the HP device a static IP address. Don't be so coy about the address! If you have a normal domestic broadband router, your internal LAN addresses will probably be 192.168.x.x. Assignin it an address of 192.168.1.200 or whatever. You say you made that assignmnet in your router. That is possible: it's called a DHCP reservation. It requires you to type in the devices MAC address, and it's a wee bit technical. * But I'm doubtfull that's what you have done. Can you describe in *infinite* detail how you assigned the address on the router? *Let's start with router model, the tabs you went to, and what you entered in them. TBH, you may be better to set the IP on the device from it's own control panel. * I don't know the device, but I'm sure it will be possible to set the IP/Mask/GW locally on the device. Having set the device's IP address either by DHCP or manually, you then need to be sure the device has actually picked up this address, and is on the network. Can you ping it? Only once the device is on the network, and pinging, would I re-install the software. -- Ron Hi Ron Many thanks for replying. I had hoped that I would get away without having to do the uninstall and reinstall as it was a one for one change of the same model of printer/scanner - that means hunting for the CD etc (!!), but I'm going to have to bite the bullet, blast it as the HP Photosmart is showing up under Scanners and Cameras in the Control Panel but doesn't have any Properties. As a printer it is AOK and functioning as it should. The ping to 192.168.1.72 works fine, and that's the number that comes up on the Technical Setup page on the printer screen. I actually got the route for setting the IP address for the printer wrong - I did it through Printer properties. I was my hunting around in the BT HomeHub advanced area that I was seeing the IP addresses etc. Thanks Rob |
#4
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Printer / scanner IP address problem
On 12/03/2011 in message
robgraham wrote: I had hoped that I would get away without having to do the uninstall and reinstall as it was a one for one change of the same model of printer/scanner - that means hunting for the CD etc Go and look on HP's website, they may well have updated drivers. -- Jeff Gaines Wiltshire UK I take full responsibility for what happened - that is why the person that was responsible went immediately. (Gordon Brown, April 2009) |
#5
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Printer / scanner IP address problem
"Jeff Gaines" gurgled happily, sounding much
like they were saying: I had hoped that I would get away without having to do the uninstall and reinstall as it was a one for one change of the same model of printer/scanner - that means hunting for the CD etc Go and look on HP's website, they may well have updated drivers. Quite. Even with a new device, I'll download the latest-version drivers rather than use the (possibly aged) CD. |
#6
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Printer / scanner IP address problem
On 13/03/2011 08:47, Adrian wrote:
"Jeff gurgled happily, sounding much like they were saying: I had hoped that I would get away without having to do the uninstall and reinstall as it was a one for one change of the same model of printer/scanner - that means hunting for the CD etc Go and look on HP's website, they may well have updated drivers. Quite. Even with a new device, I'll download the latest-version drivers rather than use the (possibly aged) CD. I've probably posted this link before, but it probably applies to this thread: http://theoatmeal.com/comics/printers -- R |
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