On Mar 12, 11:08*pm, Ron Lowe wrote:
On 12/03/2011 22:36, robgraham wrote:









I've done a one-for-one replacement of a HP printer scanner off Ebay
(Photosmart 3210). *It's a good buy and the machine works fine, with
one But.

The scanner is not communicating. *I had to reset the printer IP
address in the router to **...1.72 from the previous **....1.68 to get
printing for the family with the software loaded with the original
machine. *I found that HP do a scanner diagnostic utility - ahh
thought I *- but that sticks at the first screen because it says the
scanner IP address is **...1.67, and I can find that IP address in the
HP section of the registry.

Is it the case that where these printer / scanners are concerned *that
the printer and scanner *have different IP addresses despite being in
the same box? *I could just change the registry entry, but am
concerned that if I could screw things up if I put them both on the
same address.

Any ideas please - thanks

Rob

I'd un-install all the HP software as a first step.
This should clear out any history of previous devices.

Then you must assign the HP device a static IP address.
Don't be so coy about the address!
If you have a normal domestic broadband router, your internal LAN
addresses will probably be 192.168.x.x.

Assignin it an address of 192.168.1.200 or whatever.

You say you made that assignmnet in your router.
That is possible: it's called a DHCP reservation.
It requires you to type in the devices MAC address, and it's a wee bit
technical. * But I'm doubtfull that's what you have done.
Can you describe in *infinite* detail how you assigned the address on
the router? *Let's start with router model, the tabs you went to, and
what you entered in them.

TBH, you may be better to set the IP on the device from it's own control
panel. * I don't know the device, but I'm sure it will be possible to
set the IP/Mask/GW locally on the device.

Having set the device's IP address either by DHCP or manually, you then
need to be sure the device has actually picked up this address, and is
on the network.

Can you ping it?

Only once the device is on the network, and pinging, would I re-install
the software.

--
Ron

Hi Ron
Many thanks for replying. I had hoped that I would get away without
having to do the uninstall and reinstall as it was a one for one
change of the same model of printer/scanner - that means hunting for
the CD etc (!!), but I'm going to have to bite the bullet, blast it as
the HP Photosmart is showing up under Scanners and Cameras in the
Control Panel but doesn't have any Properties. As a printer it is AOK
and functioning as it should. The ping to 192.168.1.72 works fine,
and that's the number that comes up on the Technical Setup page on the
printer screen.

I actually got the route for setting the IP address for the printer
wrong - I did it through Printer properties. I was my hunting around
in the BT HomeHub advanced area that I was seeing the IP addresses
etc.

Thanks
Rob