A friend has had cavity wall insulation and loft insulation recently carried
out on their detached house. As they claim Tax Credits, this was all done
for free.

There are a number of things which if was me I would complain about.

First of all, the original paperwork following a survey said that because of
a neighbour's shed against a wall, that for this wall, they would insert the
insulation in from the loft. Naturally the people doing the work didn't do
it, and they now have 3 out of 4 walls with insulation. Is this normal?

The loft is part boarded, and the surveyor said that they would just add to
the edges outside of the boarding. However the plonker has decided to place
the material over half the boards as well.

I'm having difficulty to find out who has been paying for this insulation
with a view to ask them what was required of the installers and the survey.
Does anyone know?