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UK diy (uk.d-i-y) For the discussion of all topics related to diy (do-it-yourself) in the UK. All levels of experience and proficency are welcome to join in to ask questions or offer solutions. |
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#1
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Well, that was a result then ... !
In an earlier contribution to this discussion,
wrote: Good result and well done to B&Q but who in their right mind thought that plastic with a faux aluminium surface would do for something that would be walked on day and daily . The accountants? -- Cheers, Roger ______ Email address maintained for newsgroup use only, and not regularly monitored.. Messages sent to it may not be read for several weeks. PLEASE REPLY TO NEWSGROUP! |
#2
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Well, that was a result then ... !
"Roger Mills" wrote in message ... In an earlier contribution to this discussion, wrote: Good result and well done to B&Q but who in their right mind thought that plastic with a faux aluminium surface would do for something that would be walked on day and daily . The accountants? -- Cheers, Roger It looks like it was the manufacturers who changed the spec, not B&Q, as it is not a B&Q - specific product. It seems from what I can gather, that B&Q themselves were not aware that this change had been made, so perhaps in the long run, I'll have done us all a favour by bringing it to their attention. Since posting here, I also sent a mail to the customer service girl thanking her for her efforts, and to let her know that the matter had now been resolved to my total satisfaction. She has replied with a very nice mail, so I think I have made her day by letting her know that she is appreciated. Being in the service sector myself, as well as expecting to get this kind of resolution to an issue, I think it is also important to give praise where due, to people who go out of their way to help. No matter what we think of a company corporately, it must be difficult for the people at the sharp end, and must get very wearing to be dealing with nothing but irate customers all day ... :-) Arfa |
#3
Posted to uk.d-i-y
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Well, that was a result then ... !
Arfa Daily wrote:
"Roger Mills" wrote in message ... In an earlier contribution to this discussion, wrote: Good result and well done to B&Q but who in their right mind thought that plastic with a faux aluminium surface would do for something that would be walked on day and daily . The accountants? -- Cheers, Roger It looks like it was the manufacturers who changed the spec, not B&Q, as it is not a B&Q - specific product. It seems from what I can gather, that B&Q themselves were not aware that this change had been made, so perhaps in the long run, I'll have done us all a favour by bringing it to their attention. Since posting here, I also sent a mail to the customer service girl thanking her for her efforts, and to let her know that the matter had now been resolved to my total satisfaction. She has replied with a very nice mail, so I think I have made her day by letting her know that she is appreciated. Being in the service sector myself, as well as expecting to get this kind of resolution to an issue, I think it is also important to give praise where due, to people who go out of their way to help. No matter what we think of a company corporately, it must be difficult for the people at the sharp end, and must get very wearing to be dealing with nothing but irate customers all day ... :-) Arfa If only it could always be like this. I don't understand crappy customer service, everyone directly involved is unnecesssarily aggravated and the potential for further trade is harmed. I wonder if some of the bigger companies think there are enough mugs who will put up with poor service and still return to spend. |
#4
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Well, that was a result then ... !
We were somewhere around Barstow, on the edge of the desert, when the
drugs began to take hold. I remember R D S saying something like: I wonder if some of the bigger companies think there are enough mugs who will put up with poor service and still return to spend. In the good times, yes. Nowadays the survivors will be the ones who give a toss. |
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