Our nearly new Zanussi cooker decided to short circuit last night.
As a result there was a loud bang and the 60 Amp fuse upsteam of the
meter blew. I don't know why the 30 Amp fuse in the cooker spur did
not blow. We have an old fashioned fuse box, no RCDs.

Anyway we were left with no electricty. We rang Powergen (who supply
us) and they came out within 1 hour and replaced their fuse at no
charge.

Very good service I think.

not so good with Zanussi: we ring the shop we bought the cooker from:
"ring Zanussi", so we ring the number in the Zanussi appliance book.
After sitting though a recorded message containing a huge list of
postcodes (not including ours) we are directed to ring another
number. We ring it and get along list of manufacturers. We select
Zanussi, get redirected back ot the first number.

sorry to rant...

Robert

On Sep 7, 10:43 am, RobertL wrote:
Our nearly new Zanussi cooker decided to short circuit last night.
As a result there was a loud bang and the 60 Amp fuse upsteam of the
meter blew. I don't know why the 30 Amp fuse in the cooker spur did
not blow. We have an old fashioned fuse box, no RCDs.

Anyway we were left with no electricty. We rang Powergen (who supply
us) and they came out within 1 hour and replaced their fuse at no
charge.

Very good service I think.

not so good with Zanussi: we ring the shop we bought the cooker from:
"ring Zanussi", so we ring the number in the Zanussi appliance book.
After sitting though a recorded message containing a huge list of
postcodes (not including ours) we are directed to ring another
number. We ring it and get along list of manufacturers. We select
Zanussi, get redirected back ot the first number.

sorry to rant...

Robert

You need to get back to your retailer. It is not your problem, it is
their problem. Your contract is with the retailer, not Zanussi...

Steve

On 2007-09-07 10:43:40 +0100, RobertL said:


Our nearly new Zanussi cooker decided to short circuit last night.
As a result there was a loud bang and the 60 Amp fuse upsteam of the
meter blew. I don't know why the 30 Amp fuse in the cooker spur did
not blow. We have an old fashioned fuse box, no RCDs.

Anyway we were left with no electricty. We rang Powergen (who supply
us) and they came out within 1 hour and replaced their fuse at no
charge.

Very good service I think.

not so good with Zanussi: we ring the shop we bought the cooker from:
"ring Zanussi", so we ring the number in the Zanussi appliance book.
After sitting though a recorded message containing a huge list of
postcodes (not including ours) we are directed to ring another
number. We ring it and get along list of manufacturers. We select
Zanussi, get redirected back ot the first number.

sorry to rant...

Robert

Wrong procedure.

Your contract is not with Zanussi, it is with the supplier from which
you bought the product.

Contact them and ask for a replacement, insisting that that is
delivered within 7 working days. If they won't commit to that, cancel
the contract under the Distance Selling Regulations (you did buy on
line, didn't you?)

Again, invoke the provisions of the Consumer Credit Act if you need to do that.

Above all, keep the supplier under very tight timescale pressure and
don't accept being referred to the manufacturer.

On Sep 7, 11:03 am, Andy Hall wrote:
On 2007-09-07 10:43:40 +0100, RobertL said:







Our nearly new Zanussi cooker decided to short circuit last night.
As a result there was a loud bang and the 60 Amp fuse upsteam of the
meter blew. I don't know why the 30 Amp fuse in the cooker spur did
not blow. We have an old fashioned fuse box, no RCDs.

Anyway we were left with no electricty. We rang Powergen (who supply
us) and they came out within 1 hour and replaced their fuse at no
charge.

Very good service I think.

not so good with Zanussi: we ring the shop we bought the cooker from:
"ring Zanussi", so we ring the number in the Zanussi appliance book.
After sitting though a recorded message containing a huge list of
postcodes (not including ours) we are directed to ring another
number. We ring it and get along list of manufacturers. We select
Zanussi, get redirected back ot the first number.

sorry to rant...

Robert

Wrong procedure.

Your contract is not with Zanussi, it is with the supplier from which
you bought the product.

Correct.


Contact them and ask for a replacement, insisting that that is
delivered within 7 working days. If they won't commit to that, cancel
the contract under the Distance Selling Regulations (you did buy on
line, didn't you?)

You don't really understand how it works do you? DSR is irrelevant for
"nearly new" goods.

The retailer doesn't have to replace, they can arrange for repair. No
harm in making time of the essence I suppose.


Again, invoke the provisions of the Consumer Credit Act if you need to do that.

To what purpose?

MBQ

On 2007-09-07 11:30:00 +0100, Owain said:

Andy Hall wrote:
Wrong procedure.
Your contract is not with Zanussi, it is with the supplier from which
you bought the product.
Contact them and ask for a replacement, insisting that that is
delivered within 7 working days. If they won't commit to that, cancel
the contract under the Distance Selling Regulations (you did buy on
line, didn't you?)

But he can't cancel the contract under DSR because he's accepted the
goods and started using them.

But has he. If the thing blew the fuse how could it have been used?


Sale of Goods Act is the appropriate remedy.


It may be as well.



Again, invoke the provisions of the Consumer Credit Act if you need to do that.
Above all, keep the supplier under very tight timescale pressure and
don't accept being referred to the manufacturer.

Quite. I suggest taking food into the shop and using the demonstration
microwaves in the meantime.



That's a good idea.

On 2007-09-07 11:47:08 +0100, "
said:

You don't really understand how it works do you?

Yes I do.


DSR is irrelevant for
"nearly new" goods.

That we don't know. If the item blew the fuse as soon as connected,
by definition it wouldn't have been used.


The retailer doesn't have to replace, they can arrange for repair. No
harm in making time of the essence I suppose.

There never is. Pushing the supplier to replace rather than repair
is another



Again, invoke the provisions of the Consumer Credit Act if you need to do that.

To what purpose?

Larger and additional hammer.

On Sep 7, 11:54 am, Andy Hall wrote:
On 2007-09-07 11:47:08 +0100, "
said:



You don't really understand how it works do you?

Yes I do.

DSR is irrelevant for
"nearly new" goods.

That we don't know. If the item blew the fuse as soon as connected,
by definition it wouldn't have been used.

What we don't know? The OP clearly states "nearly new", not brand new
or never used. That implies the device had already been used.

MBQ

On Sep 7, 1:11 pm, "
wrote:
On Sep 7, 11:54 am, Andy Hall wrote:

On 2007-09-07 11:47:08 +0100, "
said:

You don't really understand how it works do you?

Yes I do.

DSR is irrelevant for
"nearly new" goods.

That we don't know. If the item blew the fuse as soon as connected,
by definition it wouldn't have been used.

What we don't know? The OP clearly states "nearly new", not brand new
or never used. That implies the device had already been used.

MBQ

I'm the OP. Let me clarify: the cooker was bought new and it
worked fine for 2 months. We don't usually use the front hobs because
the kiddy can reach them. Then, yesterday, it went bang as the wife
turned a front hob off, but ithe cooker seemed OK so she continued
using it. then, a few hourts later, she turned off the other front
hob and there was a louder bang and the 60A fuse blew. Since then I
have removed the spur fuse of course. We are using the microwave for
all meals.

I have at last got hold of the Zanussi-contracted repairers that deal
with my area (Cambridge) and they are coming on Wednesday next week.
The shop where we bought it did give us their number so they were some
help, but I won't be buying from them again.

Robert


I

On 2007-09-07 13:11:22 +0100, "
said:

On Sep 7, 11:54 am, Andy Hall wrote:
On 2007-09-07 11:47:08 +0100, "
said:



You don't really understand how it works do you?

Yes I do.

DSR is irrelevant for
"nearly new" goods.

That we don't know. If the item blew the fuse as soon as connected,
by definition it wouldn't have been used.

What we don't know? The OP clearly states "nearly new", not brand new
or never used. That implies the device had already been used.

MBQ

"Nearly new" can mean all sorts of things depending on who it is. It
could range from just taken out of the box and plugged in to having
been used for several weeks. If it were the former, it can
certainly be rejected.

On Sep 7, 2:18 pm, Andy Hall wrote:
On 2007-09-07 13:11:22 +0100, "
said:





On Sep 7, 11:54 am, Andy Hall wrote:
On 2007-09-07 11:47:08 +0100, "
said:

You don't really understand how it works do you?

Yes I do.

DSR is irrelevant for
"nearly new" goods.

That we don't know. If the item blew the fuse as soon as connected,
by definition it wouldn't have been used.

What we don't know? The OP clearly states "nearly new", not brand new
or never used. That implies the device had already been used.

MBQ

"Nearly new" can mean all sorts of things depending on who it is. It
could range from just taken out of the box and plugged


What planet are you on? See the OPs clarification.

MBQ

On 2007-09-07 14:46:11 +0100, "
said:

On Sep 7, 2:18 pm, Andy Hall wrote:
On 2007-09-07 13:11:22 +0100, "
said:





On Sep 7, 11:54 am, Andy Hall wrote:
On 2007-09-07 11:47:08 +0100, "
said:

You don't really understand how it works do you?

Yes I do.

DSR is irrelevant for
"nearly new" goods.

That we don't know. If the item blew the fuse as soon as connected,
by definition it wouldn't have been used.

What we don't know? The OP clearly states "nearly new", not brand new
or never used. That implies the device had already been used.

MBQ

"Nearly new" can mean all sorts of things depending on who it is. It
could range from just taken out of the box and plugged


What planet are you on? See the OPs clarification.

MBQ

The real one. How about you?

The clarification is there in his last mail (it wasn't before) and
would indeed mean that the appropriate legislation, if it were required
would be the standard sale of goods and services and consumer credit.

None of this detracts from putting the supplier under pressure to
address the problem very quickly.

Andy Hall wrote:
On 2007-09-07 11:30:00 +0100, Owain
said:

Andy Hall wrote:
Wrong procedure.
Your contract is not with Zanussi, it is with the supplier from
which
you bought the product.
Contact them and ask for a replacement, insisting that that is
delivered within 7 working days. If they won't commit to that,
cancel
the contract under the Distance Selling Regulations (you did buy on
line, didn't you?)

But he can't cancel the contract under DSR because he's accepted the
goods and started using them.

But has he. If the thing blew the fuse how could it have been used?


Sale of Goods Act is the appropriate remedy.


OP said "nearly new".

snip