I know that this is a DIY group but also know that certain trades
frequent this forum. I would be particularly interested in any one who
has experienced being overcharged by Howdens, the trade division of
MFI. I have requested credit notes for several overcharged items and
despite assurances that these would be processed, they have not
materialised. This has happened before at another branch and instigated
my dealings with this other branch.
The manager assures me that they have been processed. Could it be head
office deliberately withholding credit notes. To try to speed the
process up I deliberately withheld the credit due from my recent
monthly payment. This immediately sparked credit control to ring me to
ascertain why there was a shortfall especialy as I had endorsed the
payment slip with "awaiting outstanding credit notes". They contacted
the branch concerned and rang back several days later to see if the
branch had contacted me to sort the matter out. I explained that they
had not. A further phone call to me stating that the branch had tried
to contact me but had been unable to get through. The credit controller
went quite when I explained that every time that they had rung me they
had got through.
Now finally I have just received a letter threatening legal action if I
do not make the full payment.
They are starting to **** me off. I just hope that the MD of Howdens is
reading this so he can realise what a bunch of ******* I am dealing
with. Best of it is I have three branches writing to me with offers of
a superb deal on kitchens. Probably give it to Magnets, that'll teach
em.
Just out of interest I wonder how Mr Hall would deal with them.
Disgruntled
Legin