We live in a new build duplex (3 years old) which has dimplex electric
storage heaters. All our walls and ceilings have a black 'soot /
charcol' dust substance. It is that bad you can write your name in it!
Inside the heaters also have this black dust. We believe the heaters
have caused this. Has anyone else ever experienced this? Dimplex told
us it is because we light candles in the home even though neighbours
have the same heaters and light candles and they dont have this. Other
neighbours who have the same problem dont even use candles! Would
really appreciate if anyone who has experienced this could let us know.
Many thanks
Louise