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UK diy (uk.d-i-y) For the discussion of all topics related to diy (do-it-yourself) in the UK. All levels of experience and proficency are welcome to join in to ask questions or offer solutions. |
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#1
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Bosch repairs (Portsmouth area)
My high-tech, all-electronic fridge-freezer has gone kaput after less than 2 years. Can anyone recommend a repair route that won't cost more than a new appliance? |
#2
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Bosch repairs (Portsmouth area)
In article , Bob Martin
wrote: My high-tech, all-electronic fridge-freezer has gone kaput after less than 2 years. Can anyone recommend a repair route that won't cost more than a new appliance? Get the retailer to repair it. Such an item should last longer than 2 years and should be covered under the original terms of sale. -- John Cartmell john@ followed by finnybank.com 0845 006 8822 Qercus magazine FAX +44 (0)8700-519-527 www.finnybank.com Qercus - the best guide to RISC OS computing |
#3
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Bosch repairs (Portsmouth area)
in 499337 20060213 100547 John Cartmell wrote:
In article , Bob Martin wrote: My high-tech, all-electronic fridge-freezer has gone kaput after less than 2 years. Can anyone recommend a repair route that won't cost more than a new appliance? Get the retailer to repair it. Such an item should last longer than 2 years and should be covered under the original terms of sale. I eventually got through to Comet (where I bought it) and was told original warranty was for 12 months. They are sending a man on Thursday, cost is £60 plus parts. |
#4
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Bosch repairs (Portsmouth area)
In article , Bob Martin
wrote: in 499337 20060213 100547 John Cartmell wrote: In article , Bob Martin wrote: My high-tech, all-electronic fridge-freezer has gone kaput after less than 2 years. Can anyone recommend a repair route that won't cost more than a new appliance? Get the retailer to repair it. Such an item should last longer than 2 years and should be covered under the original terms of sale. I eventually got through to Comet (where I bought it) and was told original warranty was for 12 months. They are sending a man on Thursday, cost is £60 plus parts. That was the manufacturers' warranty. There is a minimum retailers' responsibility. Get in touch with your trading standards or Citizens' Advice and ask about the current EC regulations. -- John Cartmell john@ followed by finnybank.com 0845 006 8822 Qercus magazine FAX +44 (0)8700-519-527 www.finnybank.com Qercus - the best guide to RISC OS computing |
#5
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Bosch repairs (Portsmouth area)
On Tue, 14 Feb 2006 10:31:06 +0000 (GMT), John Cartmell
wrote: In article , Bob Martin wrote: in 499337 20060213 100547 John Cartmell wrote: In article , Bob Martin wrote: My high-tech, all-electronic fridge-freezer has gone kaput after less than 2 years. Can anyone recommend a repair route that won't cost more than a new appliance? Get the retailer to repair it. Such an item should last longer than 2 years and should be covered under the original terms of sale. I eventually got through to Comet (where I bought it) and was told original warranty was for 12 months. They are sending a man on Thursday, cost is £60 plus parts. That was the manufacturers' warranty. There is a minimum retailers' responsibility. Get in touch with your trading standards or Citizens' Advice and ask about the current EC regulations. The EU only issues Directives in relation to minimum or harmonised standards to facilitate trade or social conditions. National governments enact legislation based on them. Regulations that could have a bearing on this are in two areas: - For first six months after purchase, the onus is on the seller to prove that the product was manufactured properly etc. In practice, they would find that difficult and defer to the customer. This would no longer apply in this case since the product is older than that. - Statute of limitations. The Directive requires member state governments to enact legislation such that there is at least two years. There has been much confusion over this. In Germany, for example, there was previously no specific legislation in this consumer area and consumer groups took it to mean that manufacturers must provide at least 2 years warranty. They have lobbied successfully to the point that this is what manufacturers are now doing, for the most part to avoid the conflict. However, in the UK we have had and continue to have 6 years statute of limitations. If you read through the legislation, cases and words of wisdom from TS departments, they will tell you that in the UK it is done on reasonableness. The manufacturer warranty is simply a convenience for the retailer and customer whereby the manufacturer owns the problem for typically a year. It doesn't replace statute, however. In terms of reasonableness, had the product been a £100 special from Makro, then a year's warranty and not expecting much after that is probably fair. However, Bosch presents itself as a premium brand (and generally is) and has a price point to reflect that. Therefore a very good case could be made that a failure within two years is not reasonable in terms of expecting the customer to pick up the tab for the repair. It's quite likely to be £60 for the call out plus twice that for bits. Personally, I would push the retailer heavily on it. Of course, it may be a distress situation - i.e. the freezer needs to be fixed now and not in the geological time scales of the judicial process. Therefore, I would discuss with TS department and the credit card company (you did use a credit card so that the card company is on the hook too?) It may be that it is acceptable to pay for the repair and recover the cost afterwards. -- ..andy |
#6
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Bosch repairs (Portsmouth area)
The local rag (The News) has a consumer champion page (Streetwise) each
Wednesday. This business of retailers fobbing people off comes up regularly. The retailers know their responsibilities but do try in on, in the hope that you don't. Sometimes the mere mention of Streetwise has the desired effect. Give them a ring, they are always seem short or news & love a challenge. Comet, Curry's & Dixons are one of their favorites. The email address is: Tel: 01329 243002 or (for advice) |
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