I've have had a Zanussi DW24 slim line dishwasher for about 4 years now, The
wheels on the baskets have now totally failed and are falling off annoying
the wife and hence annoying me.

I refuse to pay Zanussi approx £5 per wheel (16 total) for spares!! There is
also a burning smell which I think a piece of plastic melted to the heating
coil (not too big a problem), and the main filter has a hold stuck together
with super glue.

Given what I consider are extraordinarily high prices for spares Zanussi
charge!!! I am looking to purchase a new NON Zanussi dishwasher (Slim line).
Can any one recommend a good brand/model which has competitively prices
spares.

I have looked at Miele as a serious contender but at approx 2.5-3 times the
price of a other dish washer comets have them in stock £829.95 I am
wondering if their really worth the extra?

Also is there any recommended placed to purchase. I (don't throw things
now) like comets or curry's as I can always turn up at the shop if there's a
problem. That is why I am a bit wary of internet sellers.



Any comments would be welcome.



Thanks

In article ,
"Hardworker" writes:
I've have had a Zanussi DW24 slim line dishwasher for about 4 years now, The
wheels on the baskets have now totally failed and are falling off annoying
the wife and hence annoying me.

I refuse to pay Zanussi approx £5 per wheel (16 total) for spares!! There is

Might be worth seeing if they're any cheaper from CPC.

Given what I consider are extraordinarily high prices for spares Zanussi
charge!!! I am looking to purchase a new NON Zanussi dishwasher (Slim line).
Can any one recommend a good brand/model which has competitively prices
spares.

I've had a 50cm wide Creda for probably about 12 years (I think it
was really made by Hotpoint). I needed to replace the main motor/pump
assembly after about 3 years (water leaked into the motor bearing)
which cost around £100 IIRC, but that's the only outlay so far.

--
Andrew Gabriel

On Mon, 15 Aug 2005 18:48:36 +0100, "Hardworker"
wrote:

I've have had a Zanussi DW24 slim line dishwasher for about 4 years now, The
wheels on the baskets have now totally failed and are falling off annoying
the wife and hence annoying me.

I refuse to pay Zanussi approx £5 per wheel (16 total) for spares!! There is
also a burning smell which I think a piece of plastic melted to the heating
coil (not too big a problem), and the main filter has a hold stuck together
with super glue.

Given what I consider are extraordinarily high prices for spares Zanussi
charge!!! I am looking to purchase a new NON Zanussi dishwasher (Slim line).
Can any one recommend a good brand/model which has competitively prices
spares.

I have had Zanussi products many years ago and ended up spending a
fortune over the years on these wheels, the pegs that support them and
solenoid valves.



I have looked at Miele as a serious contender but at approx 2.5-3 times the
price of a other dish washer comets have them in stock £829.95 I am
wondering if their really worth the extra?


Definitely. I have three of their appliances (washer, dryer,
dishwasher) with a combined service life of around 25 years. All
perform as well as on day 1 and the appearance has not deteriorated
either.

I have the G698SC model, which at the time of purchase was £750 or so
(now about £900)and came with a 10 year parts and labour warranty.
This one is now superceded, I think, but has all the bells and
whistles.

There are a number of good features throughout the range, but those
that I think are most useful a

- Very quiet indeed in operation

- Cutlery tray in the top rather than a basket, provides more space
and cleaner cutlery because each item is separately placed.

- Easy to keep clean with no annoying crevices




Also is there any recommended placed to purchase. I (don't throw things
now) like comets or curry's as I can always turn up at the shop if there's a
problem. That is why I am a bit wary of internet sellers.


I don't think that it makes any difference. Legally, the retailer
has responsibility if there is a problem. The manufacturer's
warranty is a convenience that allows them to pass execution of that
responsibility to the manufacturer.

There's no real value any longer in bricks and mortar shops because
they don't typically have the product you want in the showroom and you
have to often buy unseen anyway. They are certainly not interested
in dealing with your service problem in a retail store.

Internet traders as well as the stores typically act as order takers
and the manufacturer ships them directly. Therefore the issue
becomes a cash flow and margin one in terms of the viability of the
business. Undoubtedly there are internet traders who have gone
spectacularly bust in the same way that retail stores have. For
example, I don't suppose that a large on-line retailer like
EmpireDirect is any more or less likely to go broke than a catalogue
operation or Comet.

In my mind there are four issues, in this order:

- Quality of the product

- Manufacturer reputation, service operation and spares availability
for the anticipated product lifetime

- Ensuring that the financial investment is secure.

- Product price


I am completely satisfied with Miele's service operation. I have had
to use them on a couple of occasions (one washer, one dryer) for minor
issues (a switch) and they are superb. You book an appointment (day
and morning/afternoon) and on the day before you can call their
automated number after 1800 once the engineers are scheduled and get a
time to within 2hrs of the visit. The engineer phones as he is
leaving his previous appointment so you know pretty accurately when he
will arrive. Those that have visited have been good people and well
organised.

I've been involved in the past in the service aspect of a business in
a different sector where people are pretty demanding and am completely
intolerant of anything less than top flight service. I really can't
fault Miele in any way on service.

You can buy spares if you like, but they are at least as expensive as
Zanussi. However, it is unlikely that you would need any after 4
years, so if you consider the spares cost over the 15 or so year
design life of Miele products it really doesn't matter.

The manufacturer warranty financing is done through Domestic and
General. The only dealing with them is to send the product
registration on purchase. After that, everything is handled directly
with Miele and nobody else is involved.

So, this leaves the only remaining issue being one of protecting the
investment in the event of somebody not performing somewhere. The
simple solution to this is to purchase using a credit card or a 6
month interest free credit agreement with all monies paid off. In
this way, the credit supplier is on the hook legally with the retailer
and it really doesn't matter if the retailer goes broke.

THerefore, considering all the above, I would suggest that a safe and
sensible thing is to buy a Miele product from the cheapest source
using a credit card. I really wouldn't fret about whether that is a
bricks and mortar shop or an online place. Assume that the service
from either will be non-existent other than to sell you the product
and place the order on the manufacturer.






Any comments would be welcome.



Thanks



--

..andy

To email, substitute .nospam with .gl

"Andrew Gabriel" wrote in message
.. .
In article ,
"Hardworker" writes:
I've have had a Zanussi DW24 slim line dishwasher for about 4 years now,
The
wheels on the baskets have now totally failed and are falling off annoying
the wife and hence annoying me.

I refuse to pay Zanussi approx £5 per wheel (16 total) for spares!! There
is

Might be worth seeing if they're any cheaper from CPC.

Given what I consider are extraordinarily high prices for spares Zanussi
charge!!! I am looking to purchase a new NON Zanussi dishwasher (Slim
line).
Can any one recommend a good brand/model which has competitively prices
spares.

I've had a 50cm wide Creda for probably about 12 years (I think it
was really made by Hotpoint). I needed to replace the main motor/pump
assembly after about 3 years (water leaked into the motor bearing)
which cost around £100 IIRC, but that's the only outlay so far.

--
Andrew Gabriel

I tried CPC about £4 per wheel
still seems far too much for this type of part.

On Mon, 15 Aug 2005 18:48:36 +0100, "Hardworker"
wrote:

I've have had a Zanussi DW24 slim line dishwasher for about 4 years now, The
wheels on the baskets have now totally failed and are falling off annoying
the wife and hence annoying me.

I refuse to pay Zanussi approx £5 per wheel (16 total) for spares!! There is
also a burning smell which I think a piece of plastic melted to the heating
coil (not too big a problem), and the main filter has a hold stuck together
with super glue.

Check out your local tip, errr..."recycling centre". They will often
have complete donor machines for around £3 a pop. Far chearer than
paying £5 per wheel!

Strip the parts you need on site and leave the rest if the machine for
disposal.

sponix

On Mon, 15 Aug 2005 18:48:36 +0100, "Hardworker"
wrote:

I've have had a Zanussi DW24 slim line dishwasher for about 4 years now, The
wheels on the baskets have now totally failed and are falling off annoying
the wife and hence annoying me.

I refuse to pay Zanussi approx £5 per wheel (16 total) for spares!! There is
also a burning smell which I think a piece of plastic melted to the heating
coil (not too big a problem), and the main filter has a hold stuck together
with super glue.

Given what I consider are extraordinarily high prices for spares Zanussi
charge!!! I am looking to purchase a new NON Zanussi dishwasher (Slim line).
Can any one recommend a good brand/model which has competitively prices
spares.

I have looked at Miele as a serious contender but at approx 2.5-3 times the
price of a other dish washer comets have them in stock £829.95 I am
wondering if their really worth the extra?

Also is there any recommended placed to purchase. I (don't throw things
now) like comets or curry's as I can always turn up at the shop if there's a
problem. That is why I am a bit wary of internet sellers.

Hi,

Try Ebay for wheels:

http://search.ebay.co.uk/zanussi-wheel_W0QQfkrZ1QQfromZR8

Might be worth asking if you can get a discount on a full set.

cheers,
Pete.

"Hardworker" wrote in message
...
I've have had a Zanussi DW24 slim line dishwasher for about 4 years now,
The wheels on the baskets have now totally failed and are falling off
annoying the wife and hence annoying me.

I refuse to pay Zanussi approx £5 per wheel (16 total) for spares!! There
is also a burning smell which I think a piece of plastic melted to the
heating coil (not too big a problem), and the main filter has a hold stuck
together with super glue.

Given what I consider are extraordinarily high prices for spares Zanussi
charge!!! I am looking to purchase a new NON Zanussi dishwasher (Slim
line). Can any one recommend a good brand/model which has competitively
prices spares.

I have looked at Miele as a serious contender but at approx 2.5-3 times
the price of a other dish washer comets have them in stock £829.95 I am
wondering if their really worth the extra?

Also is there any recommended placed to purchase. I (don't throw things
now) like comets or curry's as I can always turn up at the shop if there's
a problem. That is why I am a bit wary of internet sellers.



Any comments would be welcome.


My Miele is still a wonderful thing after 15 years, only two problems in
that time: a plastic nut disintegrated, cost about a fiver delivered, and
the water level sensor got blocked up, I replaced it rather than clean it, I
think it was 25 pounds or so, it has recently developed an intermittent
fault which requires it to be restarted, but I am ignoring that till it dies
completely, it is almost silent in operation, the third cutlery drawer was a
revelation compared to ordinary machines. So even though miele are dear
initially, I think they are worth it in the long run.

mrcheerful

In article ,
Andy Hall wrote:
On Mon, 15 Aug 2005 18:48:36 +0100, "Hardworker"

I have looked at Miele as a serious contender but at approx 2.5-3 times the
price of a other dish washer comets have them in stock £829.95 I am
wondering if their really worth the extra?

Cheaper Mieles are available - we got one a couple of years back for about
500 quid with a 5 year warranty. We were so impressed with it we bought a
washing machine from them as well.

There are a number of good features throughout the range, but those
that I think are most useful a

- Very quiet indeed in operation

Agreed

- Cutlery tray in the top rather than a basket, provides more space
and cleaner cutlery because each item is separately placed.

Yep - this is excellent. A big improvement on our old machine

Also is there any recommended placed to purchase. I (don't throw things
now) like comets or curry's as I can always turn up at the shop if there's a
problem. That is why I am a bit wary of internet sellers.

I don't think that it makes any difference. Legally, the retailer
has responsibility if there is a problem. The manufacturer's
warranty is a convenience that allows them to pass execution of that
responsibility to the manufacturer.

There's no real value any longer in bricks and mortar shops because
they don't typically have the product you want in the showroom and you
have to often buy unseen anyway. They are certainly not interested
in dealing with your service problem in a retail store.

Exception to this seems to be John Lewis. Had very good service from them.
They are (according to Miele) the biggest resellers of Miele kit in the
country but you have to watch out - some of the models they sell are
JL exclusive. We have a fridge, the dishwasher and the washing machine
that I mention from JL and all three were in stock. Prices vary from very
competitive to not close depending on model.

I am completely satisfied with Miele's service operation.

This is the only thing that has let them down in my experience so far.
A few weeks ago out washing machine stopped mid cycle showing "---" on
the screen and flashing a led. Manual suggested restarted the cycle which
we did and it works. As this was the 3rd time this had happened I rang
Miele to ask for advice. They said they would send out an engineer to
have a look.

Engineer turned up as promised and within a couple of mins claimed that
there was nothing he could do as it hadn't logged any fault codes. He also
said that as there was no fault he would have to charge us 90 quid. We
pointed out that it was *their* decision to send an engineer and that they
hadn't warned of a charge. He then looked on his computer and noted that
they hadn't marked it as "Price advised" so rang the office to get the
charge waived. This they did but claimed that this would be left on record
and made my wife feel rather guily and as if we have now used up our "free
warranty call out".

We have written to them and are awaiting a responce (2.5 weeks so far).

I've been involved in the past in the service aspect of a business in
a different sector where people are pretty demanding and am completely
intolerant of anything less than top flight service. I really can't
fault Miele in any way on service.

As I say, the system was impresive and worked well. But we currently have
a washing machine that has failed 3 times and that seems to be untracable.
As it hasn't logged a fault they seem uninterested in helping. I realise
that this sort of thing is difficult (near impossible!) to diagnose but
their attitude disappointed me some what. I'll see what their reply to
our letter is before I comment further - they still have a chance to
redeem themselves...

I must admit though, even despite this incident I would be tempted by
Miele again in the future.

Also, worth a look at http://www.miele.co.uk/specials.asp?page=0&id=1
to see what offers are running. You can usually find 5 or even 10 year
warranties on their dishwashers and washing machines (we have one of
each).

HTH,

Darren

Thanks you all very much for the comments.

I did take a trip to my local store tonight to look at the machines,
although with the intention not to purchase. I did look at one of the approx
500 pound Miele's and to be honest I was not impressed, although the cutlery
tray at the top was a good idea, the supporting rails felt very cheap to me.
The Bosch models felt a lot firmer and more solidly built. Looking at this I
am now swaying towards a Bosch, but I would like to call them before I
purchase to check out the costs of spares (wheels in particular). I have
noticed that Bosch now have wheels which appear to be permanently attached
via metal stud, which I imagine could help in the future, It's just a shame
the wheels are not metal too.



Oh I did ask when looking for spare wheels if I could have a discount for
purchasing all the wheels, and I was told that I could possible get away
with half the amount as the person on the phone thought that 16 was a
little over kill