All,
What's up with Harbor *Fright* shipping? I ordered something
on February 21, and according to HF customer service webpage,
the item was shipped on Feb 22. That's fine. Did not receive the
item until March 9th. Ups tracking shows it was logged into their
system as a pickup/original scan on March 7th from New Jersey.
Of course, delivered to me two days later from New Jersey (I live just
South of Pittsburgh, PA and two days is normal). What happened
to all the time between Feb 22 and March 7th????????
Ken.

Ken Sterling wrote:
All,
What's up with Harbor *Fright* shipping? I ordered something
on February 21, and according to HF customer service webpage,
the item was shipped on Feb 22. That's fine. Did not receive the
item until March 9th. Ups tracking shows it was logged into their
system as a pickup/original scan on March 7th from New Jersey.
Of course, delivered to me two days later from New Jersey (I live just
South of Pittsburgh, PA and two days is normal). What happened
to all the time between Feb 22 and March 7th????????
Ken.


"You get what to pay (or don't) for."

Best not to order from HF if you need something by a specific date. My
last order from them took 3 weeks and one item was canceled off the
order rather than back ordered.

As far a the quality of most HF stuff goes, as has often been said here,
it's OK for infrequent use, but don't expect to buy a silk purse for the
price of a sow's ear.

YMMV.

Jeff

--
Jeffry Wisnia

(W1BSV + Brass Rat '57 EE)

"As long as there are final exams, there will be prayer in public
schools"

That's par for the course for Horrible Freight. They wait until they
have a semi-trailer of packages until the shipping company (UPS)
actually picks them up. They get better rates this way.

Ken Sterling wrote:
All,
What's up with Harbor *Fright* shipping? I ordered something
on February 21, and according to HF customer service webpage,
the item was shipped on Feb 22. That's fine. Did not receive the
item until March 9th. Ups tracking shows it was logged into their
system as a pickup/original scan on March 7th from New Jersey.
Of course, delivered to me two days later from New Jersey (I live
just
South of Pittsburgh, PA and two days is normal). What happened
to all the time between Feb 22 and March 7th????????
Ken.

HF will consolidate shipments until they meet the minimum bulk tonnage for
UPS. Depending on how many orders HF has going to your UPS hub that could
be a couple of days or a couple of weeks.

Robert


Ken Sterling (Ken Sterling) wrote in message
...
All,
What's up with Harbor *Fright* shipping? I ordered something
on February 21, and according to HF customer service webpage,
the item was shipped on Feb 22. That's fine. Did not receive the
item until March 9th. Ups tracking shows it was logged into their
system as a pickup/original scan on March 7th from New Jersey.
Of course, delivered to me two days later from New Jersey (I live just
South of Pittsburgh, PA and two days is normal). What happened
to all the time between Feb 22 and March 7th????????
Ken.

I always order by phone. Sure the internet is more straightforward but on
the phone they tell you what is in stock and you can change your order.
They also tell you expected dates on backordered merchandise.

They don't really cancel backordered stuff. If it is over $20, they keep it
on backorder until you cancel it. For less than $20 per item, it won't ship
when it comes in but if you call, they will ship it with no shipping fee.
This is useful if you want a sold out super discount item.

And yes, if you order the $8.99 shipping deal (be use to use a $5 coupon and
freebie coupon from a flyer), they do consolidate the orders into one truck
going to UPS at a hub. If you pay actual shipping it goes out right away.
My last order for $200 would have cost $50 for shipping.

You can order from catalogs up to about 3 months old. I usually buy a bunch
of the deep discount items along with the one or two things I really need.

Lastly, their service plan, if bought through a store, can be good. I'm
eyeing the TIG welder on sale for $200. For $34 I get a 2 year, in store
swap for any failures. YMMV but that is what the sales clerk told me.

I feel that their stuff is not for the professional user but varies between
junk and pretty decent at a cheap price. The one thing I was disgusted
with, they picked up at my house and paid the return shipping. The credit
was put on my CC pretty quickly.

Steve


"Jeff Wisnia" wrote in message
...
Ken Sterling wrote:
All,
What's up with Harbor *Fright* shipping? I ordered something
on February 21, and according to HF customer service webpage,
the item was shipped on Feb 22. That's fine. Did not receive the
item until March 9th. Ups tracking shows it was logged into their
system as a pickup/original scan on March 7th from New Jersey.
Of course, delivered to me two days later from New Jersey (I live just
South of Pittsburgh, PA and two days is normal). What happened
to all the time between Feb 22 and March 7th????????
Ken.


"You get what to pay (or don't) for."

Best not to order from HF if you need something by a specific date. My
last order from them took 3 weeks and one item was canceled off the
order rather than back ordered.

As far a the quality of most HF stuff goes, as has often been said here,
it's OK for infrequent use, but don't expect to buy a silk purse for the
price of a sow's ear.

YMMV.

Jeff

--
Jeffry Wisnia

(W1BSV + Brass Rat '57 EE)

"As long as there are final exams, there will be prayer in public
schools"

On Sat, 12 Mar 2005 22:16:27 GMT, the inscrutable "steve"
spake:

I always order by phone. Sure the internet is more straightforward but on
the phone they tell you what is in stock and you can change your order.
They also tell you expected dates on backordered merchandise.

Ditto here. If it's not in stock in the local (25 miles away) store, I
order via phone. They must outsource their web folks 'cuz they seem to
lose more Internet orders than people make.


They don't really cancel backordered stuff. If it is over $20, they keep it
on backorder until you cancel it. For less than $20 per item, it won't ship
when it comes in but if you call, they will ship it with no shipping fee.
This is useful if you want a sold out super discount item.

Really? That's good to know. I'll keep that in mind next time.


And yes, if you order the $8.99 shipping deal (be use to use a $5 coupon and
freebie coupon from a flyer), they do consolidate the orders into one truck
going to UPS at a hub. If you pay actual shipping it goes out right away.
My last order for $200 would have cost $50 for shipping.

Cheap shipping is worth the wait on most things.


You can order from catalogs up to about 3 months old. I usually buy a bunch
of the deep discount items along with the one or two things I really need.

Really? You can order discounted items from expired catalogs?


Lastly, their service plan, if bought through a store, can be good. I'm
eyeing the TIG welder on sale for $200. For $34 I get a 2 year, in store
swap for any failures. YMMV but that is what the sales clerk told me.

That's the one Glenn bought and I fell in love with in 3 minutes.
I have a very strong feeling that they'll be selling a TON of those
machines in the very near future.

the warranty, they now have a lifetime warranty for same-store
replacement. I got one on both the welder and the welding helmet since
both have Chiwanese electronics in 'em. They were $9.99 and $5.99.


I feel that their stuff is not for the professional user but varies between
junk and pretty decent at a cheap price. The one thing I was disgusted
with, they picked up at my house and paid the return shipping. The credit
was put on my CC pretty quickly.

I've found that you can build in better quality via jigs, so their
non-professional tools can work better than they would from the
factory. Being viciously frugal, that's a plus to me.

--
Life's a Frisbee: When you die, your soul goes up on the roof.
----
http://diversify.com Comprehensive Website Development

I never order from HF if I'm in a hurry. I try to think of it as
buying myself a surprise gift, because, by the time I get it, I forgot
that I had ordered it! It's even more fun when things are on backorder,
because you get twice as many packages, someimes months apart.

I live out in the country, but that's not the reason. A couple of times
I have ordered from MSC late at night, shipping by UPS gorund and
received the part THE NEXT DAY!

Ken Sterling wrote:

All,
What's up with Harbor *Fright* shipping? I ordered something
on February 21, and according to HF customer service webpage,
the item was shipped on Feb 22. That's fine. Did not receive the
item until March 9th. Ups tracking shows it was logged into their
system as a pickup/original scan on March 7th from New Jersey.
Of course, delivered to me two days later from New Jersey (I live just
South of Pittsburgh, PA and two days is normal). What happened
to all the time between Feb 22 and March 7th????????
Ken.

"Larry Jaques" wrote in message
You can order from catalogs up to about 3 months old. I usually buy a
bunch
of the deep discount items along with the one or two things I really
need.

Really? You can order discounted items from expired catalogs?

They don't really have an expiration date. They just mellow a bit. About 1
season out and they don't always honor the prices.


Lastly, their service plan, if bought through a store, can be good. I'm
eyeing the TIG welder on sale for $200. For $34 I get a 2 year, in store
swap for any failures. YMMV but that is what the sales clerk told me.

That's the one Glenn bought and I fell in love with in 3 minutes.
I have a very strong feeling that they'll be selling a TON of those
machines in the very near future.

the warranty, they now have a lifetime warranty for same-store
replacement. I got one on both the welder and the welding helmet since
both have Chiwanese electronics in 'em. They were $9.99 and $5.99.

This is interesting. They told me about $35 for a one time in-store
replacement plan good for 2 years on a $199.99 item (the welder). I'll ask
about the lifetime warranty.

On Tue, 15 Mar 2005 01:43:01 GMT, the inscrutable "steve"
spake:


"Larry Jaques" wrote in message
You can order from catalogs up to about 3 months old. I usually buy a
bunch
of the deep discount items along with the one or two things I really
need.

Really? You can order discounted items from expired catalogs?

They don't really have an expiration date. They just mellow a bit. About 1
season out and they don't always honor the prices.

I've had expiration experiences with one guy at the Medford store,
so maybe I'll ask for a manager's override on that the next time I
don't make it before the particular sale is over.


This is interesting. They told me about $35 for a one time in-store
replacement plan good for 2 years on a $199.99 item (the welder). I'll ask
about the lifetime warranty.

Correction, I paid $11.99 for the lifetime inside/1 year outside
warranty. Free replacement for life, and they've been around for over
30 years now, so I'm not worried.


--
EAT SOYLENT McD!
----------------------
http://diversify.com People-free Websites