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Metalworking (rec.crafts.metalworking) Discuss various aspects of working with metal, such as machining, welding, metal joining, screwing, casting, hardening/tempering, blacksmithing/forging, spinning and hammer work, sheet metal work. |
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HOMIER Lathe Order Problems, customer service dept. MIA...
I am sure others have experienced similiar problems, but I want to
post my story because I did my homework, did the research, to watch out for this exact situation. I decided I wanted a lathe, did some looking around, a lot of reading, checked out the very EXCELLENT www.mini-lathe.com, and ordered my Homier 7x12 Mini Lathe for $299, plus $63 in shipping. That was last Wednesday. Thursday morning my order shows some pending status, the money had been charged to my card...gone, no longer in my possession, in Homiers hands. Thursday afternoon my order shows waiting to be picked up by Fed Ex, good...we are on track. Friday morning, still waiting to be picked up, same that afternoon. Finally I called to find out what the hold up was, and after a very long wait on hold, the lady explained it was waiting to be picked up by Fed Ex, thanks, but I knew that. I wanted to make sure, so I asked, "is it on backorder?". No, it should go out today she says. All weekend, still shows waiting to be picked up by Fed Ex. Monday comes, and suddenly my order shows the item on Backorder! Odd, my payment to them wasn't back ordered, they had my money, I had no indication from them that there would be a problem, but now there was. I started calling to find out when it might not be on back order, the line was busy, called again, busy, again, busy...you get the idea. Called again, it rings....I spend a long time on hold, then....I got to voice mail, so I can leave a message for someone to call me back. That's irritating, I thought. Left a message, left my cell number, no call back. Called again, same thing, waited a long time on hold, just so I could leave a message....give me a break! Did I mention, I sent some e-mails through the customer service section of their website while I was spending all this time on hold. Did I get a response? Nope. Now, I have no lathe, they have my money, they apparently don't want to talk to me to either give my money back or at least tell me when I might get the friggin lathe. Look, I live in the middle of no where, so mail order is my only real option, and I am not naive, I don't expect stellar customer service when shopping for the best deal in town. I don't really even mind having to wait longer for the lathe, it was after all $29 dollars cheaper then the closest competitor. I realize that to sell this cheaply they can only afford a staff of 2.3 people for their entire operation, and their order server is a souped up Commodore 64, but geez..... I did find one post that talked about this problem from a cached post from Homiers own forum. This was from a year ago, and their response was that the problem should be fixed in their new system by 3rd quarter 2003. I think they did not make that deadline. So, just wanted to know if others had experienced this problem, and if anyone new when I might get my lathe? Sorry for the length of this post, but as I don't have my lathe yet I don't have anything to do but complain. P.S. I just checked again, and the status of availability for this lathe on their website has gone from good to limited. That is an understatement. |
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