Hello group.
Hopefully the HVAC guys are listening in.
My folks bought a house last summer which has a RUUD AC and electric
(non-heatpump) system. We noticed the house takes a LONG time to warm up
(central Texas, not really cold) so we called AHS. They sent whoever they
use, and the first guy said the sequencer was bad so he ordered one. That
didn't change anything. Then he said the thermostat inside was bad so he
changed that and told my folks it would really be better. The house still
takes over two hours to increase five degrees (1500 sq foot house 42 degrees
outside)
So mom called the company and they sent the dad of the first guy. He opened
it up and said "well, here is your problem, someone didn't wire it right. It
needs two circuits and they only wired in one"
Well she called me and told me this and I got on line and looked up the
model number:

UBHC17J14SHH and according to the on line documentation it says it is a
single circuit system. Does it sound like we are dealing with people who
don't know what they are doing? Should we call a RUUD dealer and pay for a
different service call? Could it possibly be missing something that is
actually part of the heating unit?
The heat coming from the vents is luke warm. I have never lived in a house
with electric heater type furnace so don't know what is correct but would
think the output would be greater than luke warm.
I know the AC guys don't like AHC (American Home Shield) but we got it cause
my folks are on a fixed income but at this point I am beginning to question
the guys who have been out there..Just wanted to run this all by some more
experienced folks and see if they think we should go thru an actual RUUD
dealer to have it looked at.
Thanks so much!
John