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#1
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OT but not politics
Last year I made a plane reservation to see my brother in Florida. Southwest. After I canceled it they said I had a year to use the money. IIRC, not all the airlines make it that simple, but what do I know. It's getting on to a year, so today I looked it up on their website, and they had extended the expiration from March 10 to September 10, without my doing anything. A friend had the same thing happen to her. Because of Corona, I'm sure. So that's good. What's not so good is that last night I looked all over the SW website and couldn't find a trace. It took me a long time even to find Travel Funds, but there, without the ticket confirmation number, it's just blankness. No indication there is anything in the fund. It's not that hard for an organized person to find his email reservation from a year ago, but it also wouldn't be hard for SW to just tell me what's in my travel fund. Anyone know why they don't? It didn't just want my password, which it already required to log in, but the confirmation number from a particular ticket. So I had to not just remember what airline it was, but actually find the ticket or other correspondence to know the confirmation number, from a year ago, more or less. What would have happened if I'd had a crash and no backup? Or I was quarantined out of town or unable to re-enter with only my laptop and the ticket was on the PC at home? Why don't they just tell me what's in the Travel Fund? What would have been if I had two or three canceled tickets, I don't know, but I think you need every confirmation number. And I think they show each ticket on a separate page, though how you get separate pages, I don't know. For someone who goes on more than one trip in a month or has children coming from different directions, etc., very easy to forget one of your flights and that you have money on deposit and let the year expire. Or next fall, let the 18 months expire. And don't forget, they have your money interest-free to use as they choose, so it's not like they're getting nothing for this. |
#2
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On Tue, 02 Mar 2021 19:35:36 -0500, micky
wrote: OT but not politics Last year I made a plane reservation to see my brother in Florida. Southwest. After I canceled it they said I had a year to use the money. IIRC, not all the airlines make it that simple, but what do I know. It's getting on to a year, so today I looked it up on their website, and they had extended the expiration from March 10 to September 10, without my doing anything. A friend had the same thing happen to her. Because of Corona, I'm sure. So that's good. What's not so good is that last night I looked all over the SW website and couldn't find a trace. It took me a long time even to find Travel Funds, but there, without the ticket confirmation number, it's just blankness. No indication there is anything in the fund. It's not that hard for an organized person to find his email reservation from a year ago, but it also wouldn't be hard for SW to just tell me what's in my travel fund. Anyone know why they don't? It didn't just want my password, which it already required to log in, but the confirmation number from a particular ticket. So I had to not just remember what airline it was, but actually find the ticket or other correspondence to know the confirmation number, from a year ago, more or less. What would have happened if I'd had a crash and no backup? Or I was quarantined out of town or unable to re-enter with only my laptop and the ticket was on the PC at home? Why don't they just tell me what's in the Travel Fund? What would have been if I had two or three canceled tickets, I don't know, but I think you need every confirmation number. And I think they show each ticket on a separate page, though how you get separate pages, I don't know. For someone who goes on more than one trip in a month or has children coming from different directions, etc., very easy to forget one of your flights and that you have money on deposit and let the year expire. Or next fall, let the 18 months expire. And don't forget, they have your money interest-free to use as they choose, so it's not like they're getting nothing for this. Did you look at your "points" account? I never screwed with Southwest, they don't have 1st class but Delta and NW before them used points like chips in a casino. Everything was just points with them. If they owe you a flight they may have just given you enough points to get that cost of ticket. You can always throw more money at it for an upgrade (buying more points) if you decide to go somewhere out of that fare corridor. Like I say I don't do SW but I bet that is how they work. |
#3
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#4
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On Wednesday, March 3, 2021 at 2:34:32 AM UTC-5, micky wrote:
In alt.home.repair, on Wed, 03 Mar 2021 01:37:49 -0500, wrote: On Tue, 02 Mar 2021 19:35:36 -0500, micky wrote: OT but not politics Last year I made a plane reservation to see my brother in Florida. Southwest. After I canceled it they said I had a year to use the money. IIRC, not all the airlines make it that simple, but what do I know. It's getting on to a year, so today I looked it up on their website, and they had extended the expiration from March 10 to September 10, without my doing anything. A friend had the same thing happen to her. Because of Corona, I'm sure. So that's good. What's not so good is that last night I looked all over the SW website and couldn't find a trace. It took me a long time even to find Travel Funds, but there, without the ticket confirmation number, it's just blankness. No indication there is anything in the fund. It's not that hard for an organized person to find his email reservation from a year ago, but it also wouldn't be hard for SW to just tell me what's in my travel fund. Anyone know why they don't? It didn't just want my password, which it already required to log in, but the confirmation number from a particular ticket. So I had to not just remember what airline it was, but actually find the ticket or other correspondence to know the confirmation number, from a year ago, more or less. What would have happened if I'd had a crash and no backup? Or I was quarantined out of town or unable to re-enter with only my laptop and the ticket was on the PC at home? Why don't they just tell me what's in the Travel Fund? What would have been if I had two or three canceled tickets, I don't know, but I think you need every confirmation number. And I think they show each ticket on a separate page, though how you get separate pages, I don't know. For someone who goes on more than one trip in a month or has children coming from different directions, etc., very easy to forget one of your flights and that you have money on deposit and let the year expire. Or next fall, let the 18 months expire. And don't forget, they have your money interest-free to use as they choose, so it's not like they're getting nothing for this. Did you look at your "points" account? I never screwed with Southwest, they don't have 1st class but Delta and NW before them used points like chips in a casino. Everything was just points with them. If they owe you a flight they may have just given you enough points to get that cost of ticket. You can always throw more money at it for an upgrade (buying more points) if you decide to go somewhere out of that fare corridor. Like I say I don't do SW but I bet that is how they work. I have a few points. Not many. If the price of the flight goes up since a year ago, I'll try to use the points, or I'll use money. I think it was $157 rt Baltimore to Ft. Lauderdale last year. Prices had plummeted due to Covid. I was seeing $50 fares NY to FL, or even cross country. IDK where they are now, but they aren't going to stay low forever and everybody is looking forward to a vaccinated economy. |
#5
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In alt.home.repair, on Wed, 3 Mar 2021 07:11:31 -0800 (PST), trader_4
wrote: Prices had plummeted due to Covid. I was seeing $50 fares NY to FL, Yes, prices aer low, but I wouldn't want to go now either. or even cross country. IDK where they are now, but they aren't going to stay low forever and everybody is looking forward to a vaccinated economy. Yes, by the time I'm ready to go, everyone else will be, and the price will go up, even higher than it used to be. C'est la vie. I'm scheduled to get my first shot tomorrow, but I don't know when the people I would visit gets theirs. |
#6
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On Wed, 03 Mar 2021 02:34:24 -0500, micky
wrote: In alt.home.repair, on Wed, 03 Mar 2021 01:37:49 -0500, wrote: On Tue, 02 Mar 2021 19:35:36 -0500, micky wrote: OT but not politics Last year I made a plane reservation to see my brother in Florida. Southwest. After I canceled it they said I had a year to use the money. IIRC, not all the airlines make it that simple, but what do I know. It's getting on to a year, so today I looked it up on their website, and they had extended the expiration from March 10 to September 10, without my doing anything. A friend had the same thing happen to her. Because of Corona, I'm sure. So that's good. What's not so good is that last night I looked all over the SW website and couldn't find a trace. It took me a long time even to find Travel Funds, but there, without the ticket confirmation number, it's just blankness. No indication there is anything in the fund. It's not that hard for an organized person to find his email reservation from a year ago, but it also wouldn't be hard for SW to just tell me what's in my travel fund. Anyone know why they don't? It didn't just want my password, which it already required to log in, but the confirmation number from a particular ticket. So I had to not just remember what airline it was, but actually find the ticket or other correspondence to know the confirmation number, from a year ago, more or less. What would have happened if I'd had a crash and no backup? Or I was quarantined out of town or unable to re-enter with only my laptop and the ticket was on the PC at home? Why don't they just tell me what's in the Travel Fund? What would have been if I had two or three canceled tickets, I don't know, but I think you need every confirmation number. And I think they show each ticket on a separate page, though how you get separate pages, I don't know. For someone who goes on more than one trip in a month or has children coming from different directions, etc., very easy to forget one of your flights and that you have money on deposit and let the year expire. Or next fall, let the 18 months expire. And don't forget, they have your money interest-free to use as they choose, so it's not like they're getting nothing for this. Did you look at your "points" account? I never screwed with Southwest, they don't have 1st class but Delta and NW before them used points like chips in a casino. Everything was just points with them. If they owe you a flight they may have just given you enough points to get that cost of ticket. You can always throw more money at it for an upgrade (buying more points) if you decide to go somewhere out of that fare corridor. Like I say I don't do SW but I bet that is how they work. I have a few points. Not many. If the price of the flight goes up since a year ago, I'll try to use the points, or I'll use money. I think it was $157 rt Baltimore to Ft. Lauderdale last year. I suppose you could Email customer support and see what they did. |
#7
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#8
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On Wed, 03 Mar 2021 16:22:04 -0500, micky
wrote: In alt.home.repair, on Wed, 03 Mar 2021 15:18:02 -0500, wrote: On Wed, 03 Mar 2021 02:34:24 -0500, micky wrote: In alt.home.repair, on Wed, 03 Mar 2021 01:37:49 -0500, wrote: On Tue, 02 Mar 2021 19:35:36 -0500, micky wrote: OT but not politics Last year I made a plane reservation to see my brother in Florida. Southwest. After I canceled it they said I had a year to use the money. IIRC, not all the airlines make it that simple, but what do I know. It's getting on to a year, so today I looked it up on their website, and they had extended the expiration from March 10 to September 10, without my doing anything. A friend had the same thing happen to her. Because of Corona, I'm sure. So that's good. What's not so good is that last night I looked all over the SW website and couldn't find a trace. It took me a long time even to find Travel Funds, but there, without the ticket confirmation number, it's just blankness. No indication there is anything in the fund. It's not that hard for an organized person to find his email reservation from a year ago, but it also wouldn't be hard for SW to just tell me what's in my travel fund. Anyone know why they don't? It didn't just want my password, which it already required to log in, but the confirmation number from a particular ticket. So I had to not just remember what airline it was, but actually find the ticket or other correspondence to know the confirmation number, from a year ago, more or less. What would have happened if I'd had a crash and no backup? Or I was quarantined out of town or unable to re-enter with only my laptop and the ticket was on the PC at home? Why don't they just tell me what's in the Travel Fund? What would have been if I had two or three canceled tickets, I don't know, but I think you need every confirmation number. And I think they show each ticket on a separate page, though how you get separate pages, I don't know. For someone who goes on more than one trip in a month or has children coming from different directions, etc., very easy to forget one of your flights and that you have money on deposit and let the year expire. Or next fall, let the 18 months expire. And don't forget, they have your money interest-free to use as they choose, so it's not like they're getting nothing for this. Did you look at your "points" account? I never screwed with Southwest, they don't have 1st class but Delta and NW before them used points like chips in a casino. Everything was just points with them. If they owe you a flight they may have just given you enough points to get that cost of ticket. You can always throw more money at it for an upgrade (buying more points) if you decide to go somewhere out of that fare corridor. Like I say I don't do SW but I bet that is how they work. I have a few points. Not many. If the price of the flight goes up since a year ago, I'll try to use the points, or I'll use money. I think it was $157 rt Baltimore to Ft. Lauderdale last year. I suppose you could Email customer support and see what they did. The points are correct. My only complaint is they make it so hard to find out how much is in a travel fund. I don't see any good reason for requiring the ticket confirmation number. The only reason I can imagine is hoping customers will forget they have such credits. That 6 digit alphanumeric number assigned to each flight is how they reference it in the computer. It is the key to the castle, don't lose it. |
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