Has Delta gone down the drain?

I tried to leave a web message on their support page, but it wouldn't go, no matter what
permissions I gave it.

Then I tried calling, and got put on hold with the most annoying "music" imaginiable, on about
a 5-second loop, and a robot voice saying that the wait-time is approximately 35 minutes! I
waited for 48 minutes, and was summarily disconnected.

I tried calling again the next day, and was told the wait-time would be 50 minutes! I hung up.

This could all be attributed to the pandemic, except for the annoying nature of the
wait-music--they obviously do not want support calls.

I'm wondering if they've been bought out by gold-miners.

--
croy