Delta Faucet Company
 

Has Delta gone down the drain?

I tried to leave a web message on their support page, but it wouldn't go, no matter what
permissions I gave it.

Then I tried calling, and got put on hold with the most annoying "music" imaginiable, on about
a 5-second loop, and a robot voice saying that the wait-time is approximately 35 minutes! I
waited for 48 minutes, and was summarily disconnected.

I tried calling again the next day, and was told the wait-time would be 50 minutes! I hung up.

This could all be attributed to the pandemic, except for the annoying nature of the
wait-music--they obviously do not want support calls.

I'm wondering if they've been bought out by gold-miners.

--
croy

Delta Faucet Company
 

On 9/9/2020 4:44 PM, croy wrote:
Has Delta gone down the drain?

I tried to leave a web message on their support page, but it wouldn't go, no matter what
permissions I gave it.

Then I tried calling, and got put on hold with the most annoying "music" imaginiable, on about
a 5-second loop, and a robot voice saying that the wait-time is approximately 35 minutes! I
waited for 48 minutes, and was summarily disconnected.

I tried calling again the next day, and was told the wait-time would be 50 minutes! I hung up.

This could all be attributed to the pandemic, except for the annoying nature of the
wait-music--they obviously do not want support calls.

I'm wondering if they've been bought out by gold-miners.


That's odd. I had a great experience with Delta a few months ago. One
of their kitchen sink accessories (pump soap dispenser that mounts in
the granite counter) failed after five year of use. I wanted to
purchase a new one from them, so that it matched, so I called. I got
through fast enough. I was told that because the item was one of their
premium items (news to me), they would replace it for free. A week
later, the part came in the mail, free, with free shipping.

Also, I had to replace a part in one of their kitchen faucets, and they
correctly identified the part and sent me the correct replacement part.

About leaving a 'web message', I find they don't always go through.
Very annoying. When I write one, I also do a copy and paste to Notepad,
so that if it doesn't go through, I've saved the message to send another
way.

Delta Faucet Company
 

On 9/9/2020 7:44 PM, croy wrote:
Has Delta gone down the drain?

I tried to leave a web message on their support page, but it wouldn't go, no matter what
permissions I gave it.

Then I tried calling, and got put on hold with the most annoying "music" imaginiable, on about
a 5-second loop, and a robot voice saying that the wait-time is approximately 35 minutes! I
waited for 48 minutes, and was summarily disconnected.

I tried calling again the next day, and was told the wait-time would be 50 minutes! I hung up.

This could all be attributed to the pandemic, except for the annoying nature of the
wait-music--they obviously do not want support calls.

I'm wondering if they've been bought out by gold-miners.


Companies can't afford to provide free support for a $100 faucet bought at Lowes Depot.

Maybe look for a youtube tutorial?

Delta Faucet Company
 

On 9/9/2020 7:44 PM, croy wrote:
Has Delta gone down the drain?

I tried to leave a web message on their support page, but it wouldn't go, no matter what
permissions I gave it.

Then I tried calling, and got put on hold with the most annoying "music" imaginiable, on about
a 5-second loop, and a robot voice saying that the wait-time is approximately 35 minutes! I
waited for 48 minutes, and was summarily disconnected.

I tried calling again the next day, and was told the wait-time would be 50 minutes! I hung up.

This could all be attributed to the pandemic, except for the annoying nature of the
wait-music--they obviously do not want support calls.

I'm wondering if they've been bought out by gold-miners.


With people working at home there may be few to answer phones. Have you
tried their web site? You can send a message

https://www.deltafaucet.com/service-parts/contact-us

Delta Faucet Company
 

On Wed, 09 Sep 2020 16:44:04 -0700, croy
wrote:

Has Delta gone down the drain?

I tried to leave a web message on their support page, but it wouldn't go, no matter what
permissions I gave it.

Then I tried calling, and got put on hold with the most annoying "music" imaginiable, on about
a 5-second loop, and a robot voice saying that the wait-time is approximately 35 minutes! I
waited for 48 minutes, and was summarily disconnected.

I tried calling again the next day, and was told the wait-time would be 50 minutes! I hung up.

This could all be attributed to the pandemic, except for the annoying nature of the
wait-music--they obviously do not want support calls.

I'm wondering if they've been bought out by gold-miners.

They used to be tops but a few years ago that "lifetime warranty"
started to slide and I knew they were not taking service seriously.
They pretty much told me, after hours on the phone, nope, tough luck,
"you must have done something wrong" and hung up.

Delta Faucet Company
 

In alt.home.repair, on Wed, 09 Sep 2020 16:44:04 -0700, croy
wrote:

Has Delta gone down the drain?

Very funny.

I tried to leave a web message on their support page, but it wouldn't go, no matter what
permissions I gave it.

Then I tried calling, and got put on hold with the most annoying "music" imaginiable, on about
a 5-second loop, and a robot voice saying that the wait-time is approximately 35 minutes! I
waited for 48 minutes, and was summarily disconnected.

Did the message say what you would be waiting for?

If it just said wait time, that might have meant wait time to be
disconnected. I've seen home repair contracts like that.

I tried calling again the next day, and was told the wait-time would be 50 minutes! I hung up.

This could all be attributed to the pandemic, except for the annoying nature of the
wait-music--they obviously do not want support calls.

I'm wondering if they've been bought out by gold-miners.

This page says:
https://www.deltafaucet.com/service-parts/contact-us says

Contact Us
Send Us a Message!

We are currently experiencing a higher than normal call volume.
We are working diligently to meet the needs of our customers while
balancing the needs of our employees.

And a form follows.

Maybe it's not so much that the call volume is higher but that they
can't figure out how to get it to work from employee homes. I lived in
Indianapolis for 8 years and I know why it's called Naptown.