On Wednesday, July 7, 2004 5:47:22 PM UTC-5, SM wrote:
Another message about being taken by an insurance company (American
Home Shield - AHS) ...

My husband and i bought a condo that had some old appliances and
thought that purchasing an appliance insurance would help us defer
unforseen expenses in the event of an appliance faliure. This is where
we went wrong.

When our AC stopped working 2 months ago, we called them with a
service request.

1. the contractors they assigned to us, never showed up! they kept
making appointments and then nothing. this went on for 3 weeks!
(in comparison, when we called an independent company, a technician
from their company was ready to come out the next morning)

2. we had to keep calling AHS to tell them that the contractor was not
sending a technician and had to fially request that they assign us a
new contractor

3. a technician from the new contractor came and told us that the
damage we had would not be covered by AHS and that we needed to pay
him for his visit (5 times the theoretical service charge of $45) and
sort it out later with AHS

4. when we spoke with AHS they informed us that they were not going to
cover our repairs because the unit had not been maintained properly --
it said nothing of this on the report that the technician had left
with us. They said this was the analysis provided to them by the
contractor (different than what had been provided to us!).

So, basically it is our word against their assumptions. We are in the
hole over $2000 and are NEVER going to use this company.

I had same issue with my water heater, imagine without hot water for 3 weeks, and AHS still didnt care about it.

American Home Shiled is the most crooked company, don't buy their home warranty!!!.
Example, they will make you wait for three weeks before they even make a call on what to do about emergency issues such as water heater! Imagine without water heater for three weeks, and they dont really care about it.
Every time you call in a new person answers and you have to start over every time.
Contact me i have all the audio recorded from their customer support team it is clear how rude they are and how pathetic their customer service is.

On 11/04/2013 05:06 PM, wrote:
On Wednesday, July 7, 2004 5:47:22 PM UTC-5,

Note the date ^

On 11/4/2013 7:02 PM, philo wrote:
On 11/04/2013 05:06 PM, wrote:
On Wednesday, July 7, 2004 5:47:22 PM UTC-5,

Note the date ^

bother, no, I missed that. has the service
improved since then?

--
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Christopher A. Young
Learn about Jesus
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