So I looked up metal storage sheds from the usual sources and Home
depot had what I wanted and for the lowest price. Off to the Home
Depot.

In the door and the high school kid directing "traffic" pointed me to
Aisle 9. Got to Aisle 9 and all that's there is some shelving and
small plastic "Rubbermaid" sheds. Had to hunt down another associate.
They directed me to the back of the store. Went back to the back and
nothing to be found. Hunted up another associate. They pointed off
in the distance to "garden supplies" and said they were there. Off to
garden supplies. Can't find any sheds and can't find any help. Back
into the store looking for an associate. None to be found. Back out
to garden and saw someone way up front and headed up there. They were
in the process of checking out a purchaser so I waited around till
they were done. Asked where the storage sheds were. The kid looked
around like he'd been caught with is pants down then looked toward the
back of the store and said "back there it that Aisle". As with all
the associates I talked to after the "greeter" at the front door, they
all seemed rooted to the ground. So I went back to the aisle and
finally found the box with the shed. There was one intact box and
another box of "shed" that was coming apart at the seems. Tried
sliding it out but too heavy and unwieldy to risk without help. So of
course, no one is around. Took a quick look into the store, saw no
one so headed back up to the guy in front of garden. Told him I found
the shed and would need help getting it on the cart. Wheels turned in
his head... no chance he was going to be uprooted from his spot
apparently so he called someone on the phone who seemed disinclined to
provide much assistance. So he's looking around and around and
starting to sweat. Then a couple of associates wandered into the back
of "garden" and he relaxes and points to them and says "Joe should be
able to help". So I head toward "Joe" not wasting any time since they
could frighten and scatter before I get there. Told the two of them
I'd need help loading a shed. From the expressions on their faces
this was not the good news they had been waiting for. And clearly the
one guy was a higher level associate as he made no pretense of "you
want me to help this guy" and just waited for the other guy to hop to.
So off we go to the aisle. Finally after about half an hour of this I
had my shed on the cart (but it's "not the right kind of cart"
according to the guy who helped load it) and was heading to the
registers. Paid and just before I told the cashier I'd need help
getting it into the truck there appeared, to my huge surprise, the guy
who said it was the wrong cart and helped me load it.

Probably the most absurd "customer service" encounter I've had in
years. One bright spot was that the price was about $20 less then it
had shown online. The online price was $218 and I was out the door
with tax included for $215 plus it had a "free" floor kit that wasn't
listed in the online ad. I later found that this "floor kit" amounted
to about 8 pieces of very thin sheet metal, probably not more then a
pound or two of metal.

On 10/20/2013 1:31 AM, Ashton Crusher wrote:

....[long diatribe elided for brevity...basically OP unhappy discount
store help not up to level of, say, Saks 5th Ave]...

Probably the most absurd "customer service" encounter I've had in
years. One bright spot was that the price was about $20 less then it
had shown online. ...

I continue to be amazed at those who are adamant at having the absolute
cheapest price yet expecting that to come with all the costly amenities.
If cost control has to be a priority to get a market niche then it's
ludicrous to expect that minimum-wage part-time help in
less-than-sufficient-numbers is going to be much.

Just sayin'...

--

On Sun, 20 Oct 2013 10:09:35 -0500, dpb wrote:

On 10/20/2013 1:31 AM, Ashton Crusher wrote:

...[long diatribe elided for brevity...basically OP unhappy discount
store help not up to level of, say, Saks 5th Ave]...

Probably the most absurd "customer service" encounter I've had in
years. One bright spot was that the price was about $20 less then it
had shown online. ...

I continue to be amazed at those who are adamant at having the absolute
cheapest price yet expecting that to come with all the costly amenities.
If cost control has to be a priority to get a market niche then it's
ludicrous to expect that minimum-wage part-time help in
less-than-sufficient-numbers is going to be much.

Just sayin'...

The present generation has never seen good customer service in a
retail store. Long before the Targets and Wal Marts we shopped at
John Wannamaker, Gimbles, Macy's and the like. Every department had a
staff that knew the product, help you make your selection and
carefully packed it. "Are you taking it with your or would you like
it delivered?".

Then the discounters started, but most had a run and crashed.
Just in or area, long gone are
Ames
Two Guys
Bradlee's
Lechemere
Caldor
K Mart (previous owner)
Zayre
J C Penney and Sears, K Mart, are in the death throws.

They just could not compete with the two big guys still around. They
are facing tough competition from internet sites too.

Ashton Crusher wrote:
So I looked up metal storage sheds from the usual sources and Home
depot had what I wanted and for the lowest price. Off to the Home
Depot.

In the door and the high school kid directing "traffic" pointed me to
Aisle 9. Got to Aisle 9 and all that's there is some shelving and
small plastic "Rubbermaid" sheds. Had to hunt down another associate.
They directed me to the back of the store. Went back to the back and
nothing to be found. Hunted up another associate. They pointed off
in the distance to "garden supplies" and said they were there. Off to
garden supplies. Can't find any sheds and can't find any help. Back
into the store looking for an associate. None to be found. Back out
to garden and saw someone way up front and headed up there. They were
in the process of checking out a purchaser so I waited around till
they were done. Asked where the storage sheds were. The kid looked
around like he'd been caught with is pants down then looked toward the
back of the store and said "back there it that Aisle". As with all
the associates I talked to after the "greeter" at the front door, they
all seemed rooted to the ground. So I went back to the aisle and
finally found the box with the shed. There was one intact box and
another box of "shed" that was coming apart at the seems. Tried
sliding it out but too heavy and unwieldy to risk without help. So of
course, no one is around. Took a quick look into the store, saw no
one so headed back up to the guy in front of garden. Told him I found
the shed and would need help getting it on the cart. Wheels turned in
his head... no chance he was going to be uprooted from his spot
apparently so he called someone on the phone who seemed disinclined to
provide much assistance. So he's looking around and around and
starting to sweat. Then a couple of associates wandered into the back
of "garden" and he relaxes and points to them and says "Joe should be
able to help". So I head toward "Joe" not wasting any time since they
could frighten and scatter before I get there. Told the two of them
I'd need help loading a shed. From the expressions on their faces
this was not the good news they had been waiting for. And clearly the
one guy was a higher level associate as he made no pretense of "you
want me to help this guy" and just waited for the other guy to hop to.
So off we go to the aisle. Finally after about half an hour of this I
had my shed on the cart (but it's "not the right kind of cart"
according to the guy who helped load it) and was heading to the
registers. Paid and just before I told the cashier I'd need help
getting it into the truck there appeared, to my huge surprise, the guy
who said it was the wrong cart and helped me load it.

Probably the most absurd "customer service" encounter I've had in
years. One bright spot was that the price was about $20 less then it
had shown online. The online price was $218 and I was out the door
with tax included for $215 plus it had a "free" floor kit that wasn't
listed in the online ad. I later found that this "floor kit" amounted
to about 8 pieces of very thin sheet metal, probably not more then a
pound or two of metal.

We've all had bad customer service experiences at major retailers, but my
shed buying trip to HD went a lot better than yours.

I didn't need anything as big or as costly as the shed kits at the
borgs so I drew up some plans for an 8 x 6 x 6 lean-to style shed to
store a few items in my backyard.

I hooked up the trailer, headed off to HD and $250 later I had all the
2x4's, plywood and T1-11 that I needed for the shed. Just as I pulled
in the driveway I go "D*mn... forgot the stuff SWMBO needs for her
project."

So I drop the trailer and head back to HD. This time I go in a
different door and notice a big hand-written sign that says "Open Box
Shed Kits On Sale. Inquire At Customer Service."

"What the heck. I'll see what they got." I end up meeting the nicest
HD manager ever. She walked me over to 4 open box kits, one of which
was an 8 x 8 x 8 Regent II, the one I would have bought if I wanted to
spend the bucks. This is a Kingston, but it's the same shed:

http://handyhome.com/marco-series/kingston8x8/

Regularly $499, she marked it down 50% to $249 - the same amount I
paid for the wood for my little lean-to! We went back inside, she rang
me put, put a Sold sign on the kit and told me to see her when I came
back with my trailer.

I go home, get the trailer, return all my wood and go looking for
Shannon. When I find her, she says "Let me get a fork-truck. Where are
you parked?" So now I've got a manager driving the fork truck and
helping me load the kit into my trailer - a kit I'm sure they didn't
make much money, if any, on. I look the kit over real quick and notice
that there are no instructions. Shannon goes back inside, looks them
up on the web and prints out the 36 page manual saying "If there's
anything else missing, find me during the days or tell any other
manager that Shannon said to give you what you need.

I ended up going back a few a days later because two PT 2x4s were missing.
They gave me them for free.

I've bad mouthed the borgs in the past, but this time I gotta give Shannon
her props!

In the end, I ended up buying open bundle shingles for $10 a bundle, some
extra studs to beef up the walls and ended up with a really nice shed for
less than the original $499 price, which did not include roofing materials
or a floor.

On Sun, 20 Oct 2013 11:40:15 -0400, Ed Pawlowski wrote:

On Sun, 20 Oct 2013 10:09:35 -0500, dpb wrote:

On 10/20/2013 1:31 AM, Ashton Crusher wrote:

...[long diatribe elided for brevity...basically OP unhappy discount
store help not up to level of, say, Saks 5th Ave]...

Probably the most absurd "customer service" encounter I've had in
years. One bright spot was that the price was about $20 less then it
had shown online. ...

I continue to be amazed at those who are adamant at having the absolute
cheapest price yet expecting that to come with all the costly amenities.
If cost control has to be a priority to get a market niche then it's
ludicrous to expect that minimum-wage part-time help in
less-than-sufficient-numbers is going to be much.

Just sayin'...

The present generation has never seen good customer service in a
retail store. Long before the Targets and Wal Marts we shopped at
John Wannamaker,

Did you know that Wanamkers was the first store in America to have
fixed prices? Around 1870 or so. I gather before them and for a
while after them, all the other stores dickered with their customers
about price.

A lot of other interesting things aobut the store at itsr wikip entry.

Gimbles, Macy's and the like. Every department had a
staff that knew the product, help you make your selection and
carefully packed it. "Are you taking it with your or would you like
it delivered?".

We lived in a city of 50,000, with a good department store (or was it
two) and a cheaper one. My father usually walked to work or took the
bus, but sometimes he drove, esp. in the winter I suppose. It was
1.2 miles from our house to his office downtown. It was about 2
miles from the north edge of town to downtown.

When the good department store had, for example, purses on sale
(meaning 40 or 50% off (10 or 20% was not really a sale by my mother's
standards, or mine), if she needed a purse, she would call up the
store and get the purse department and tell the woman what style, etc.
she wanted, and she would send three or four with the store delivery
man the next day. My mother would look at them, pick the one she
wanted, then call and the delivery man would pick up the rest he next
day usually, or at their mutual convenience.

If she sent them all back, didn't buy anything, that was okay too and
there was no charge for anything.

Maybe all this happened because so many women didn't have a car during
the day. ??

Of course they probably paid the delivery guy and the clerk bupkes,
but otoh, there weren't that many toys to buy in those days, not even
air conditioning,, so maybe they lived almost as well as we did but in
a smaller house. Not sure about this paragraph.

Then the discounters started, but most had a run and crashed.
Just in or area, long gone are
Ames
Two Guys
Bradlee's
Lechemere
Caldor
K Mart (previous owner)
Zayre
J C Penney and Sears, K Mart, are in the death throws.

They just could not compete with the two big guys still around. They
are facing tough competition from internet sites too.

On Sat, 19 Oct 2013 23:31:09 -0700, Ashton Crusher
wrote:


Probably the most absurd "customer service" encounter I've had in
years.

Sometimes you get the bear, sometimes the bear gets you

Did you consider seeing the store manager?

On Sun, 20 Oct 2013 16:11:07 +0000 (UTC), DerbyDad03
wrote:




We've all had bad customer service experiences at major retailers, but my
shed buying trip to HD went a lot better than yours.



I've bad mouthed the borgs in the past, but this time I gotta give Shannon
her props!

No matter how bad a business may see to be, there are always a few
really good people that are a big help. Shame there are so few of
them.

On 10/20/2013 02:25 PM, Ed Pawlowski wrote:
On Sun, 20 Oct 2013 16:11:07 +0000 (UTC), DerbyDad03
wrote:




We've all had bad customer service experiences at major retailers, but my
shed buying trip to HD went a lot better than yours.



I've bad mouthed the borgs in the past, but this time I gotta give Shannon
her props!

No matter how bad a business may see to be, there are always a few
really good people that are a big help. Shame there are so few of
them.


At least my local HD is stepping up their game. I used to be completely
anti-HD after a string of bad experiences and while I still have issues
with the fact that I typically can't get a complete shopping list for a
project there (which is why I go to the supply house for electrical,
etc.) their people are really trying to be helpful, and aren't as
unknowledgeable as I've grown to expect. One lady in particular is
always not only helpful but very friendly. There have been times when
e.g. I needed wire cut and the guy for that dept. was on break and the
people attempting to cover for him clearly didn't know anything about
electrical stuff, but I think understaffing is typical of every business
these days.

nate

--
replace "roosters" with "cox" to reply.
http://members.cox.net/njnagel

At my local Menards, as she was ringing up his purchases, the cashier told the gentleman ahead of me that he was mixing black pipe with galvanized pipe, and did he realize that? Then she asked him what he was going to use the pipe for. I didn't hear his answer, but she then rang off about half of what he was going to buy, and sent him off to return to the shelves what she rang off and to buy all black pipe fixtures, so I guess it was for gas, and not water.

When I asked the cashier how she knew not to mix the two pipe types, she said she didn't know where she learned it, she just knew that you shouldn't mix the two pipe types and that black pipe was what you should use for gas. I told her that I didn't believe more then a couple of people in the whole store knew what she did about piping. She was happy to receive the complement.

"Ashton Crusher" wrote in message
...

So I looked up metal storage sheds from the usual sources and Home
depot had what I wanted and for the lowest price. Off to the Home
Depot.

In the door and the high school kid directing "traffic" pointed me to
Aisle 9. Got to Aisle 9 and all that's there is some shelving and
small plastic "Rubbermaid" sheds. Had to hunt down another associate.
They directed me to the back of the store. Went back to the back and
nothing to be found. Hunted up another associate. They pointed off
in the distance to "garden supplies" and said they were there. Off to
garden supplies. Can't find any sheds and can't find any help. Back
into the store looking for an associate. None to be found. Back out
to garden and saw someone way up front and headed up there. They were
in the process of checking out a purchaser so I waited around till
they were done. Asked where the storage sheds were. The kid looked
around like he'd been caught with is pants down then looked toward the
back of the store and said "back there it that Aisle". As with all
the associates I talked to after the "greeter" at the front door, they
all seemed rooted to the ground. So I went back to the aisle and
finally found the box with the shed. There was one intact box and
another box of "shed" that was coming apart at the seems. Tried
sliding it out but too heavy and unwieldy to risk without help. So of
course, no one is around. Took a quick look into the store, saw no
one so headed back up to the guy in front of garden. Told him I found
the shed and would need help getting it on the cart. Wheels turned in
his head... no chance he was going to be uprooted from his spot
apparently so he called someone on the phone who seemed disinclined to
provide much assistance. So he's looking around and around and
starting to sweat. Then a couple of associates wandered into the back
of "garden" and he relaxes and points to them and says "Joe should be
able to help". So I head toward "Joe" not wasting any time since they
could frighten and scatter before I get there. Told the two of them
I'd need help loading a shed. From the expressions on their faces
this was not the good news they had been waiting for. And clearly the
one guy was a higher level associate as he made no pretense of "you
want me to help this guy" and just waited for the other guy to hop to.
So off we go to the aisle. Finally after about half an hour of this I
had my shed on the cart (but it's "not the right kind of cart"
according to the guy who helped load it) and was heading to the
registers. Paid and just before I told the cashier I'd need help
getting it into the truck there appeared, to my huge surprise, the guy
who said it was the wrong cart and helped me load it.

Probably the most absurd "customer service" encounter I've had in
years. One bright spot was that the price was about $20 less then it
had shown online. The online price was $218 and I was out the door
with tax included for $215 plus it had a "free" floor kit that wasn't
listed in the online ad. I later found that this "floor kit" amounted
to about 8 pieces of very thin sheet metal, probably not more then a
pound or two of metal.


You must live in a large city. Here in our small town Home Depot people are
very knowledgeable and very polite and helpful. They even cut 4 x 8 plywood
sheets for me no charge to sizes I want so I can get it in my vehicle. Load
heavy items for me. No complaints here. WW

On Sun, 20 Oct 2013 10:09:35 -0500, dpb wrote:

On 10/20/2013 1:31 AM, Ashton Crusher wrote:

...[long diatribe elided for brevity...basically OP unhappy discount
store help not up to level of, say, Saks 5th Ave]...

Probably the most absurd "customer service" encounter I've had in
years. One bright spot was that the price was about $20 less then it
had shown online. ...

I continue to be amazed at those who are adamant at having the absolute
cheapest price yet expecting that to come with all the costly amenities.
If cost control has to be a priority to get a market niche then it's
ludicrous to expect that minimum-wage part-time help in
less-than-sufficient-numbers is going to be much.

Just sayin'...

I never said I was adamant about getting the lowest price, only that
they offered the lowest price. I didn't 'mention it in the OP but
they were the ONLY people in the area that seemed to carry these Arrow
Sheds and I would have paid more if they asked more.

On Sun, 20 Oct 2013 16:11:07 +0000 (UTC), DerbyDad03
wrote:

Ashton Crusher wrote:
So I looked up metal storage sheds from the usual sources and Home
depot had what I wanted and for the lowest price. Off to the Home
Depot.

In the door and the high school kid directing "traffic" pointed me to
Aisle 9. Got to Aisle 9 and all that's there is some shelving and
small plastic "Rubbermaid" sheds. Had to hunt down another associate.
They directed me to the back of the store. Went back to the back and
nothing to be found. Hunted up another associate. They pointed off
in the distance to "garden supplies" and said they were there. Off to
garden supplies. Can't find any sheds and can't find any help. Back
into the store looking for an associate. None to be found. Back out
to garden and saw someone way up front and headed up there. They were
in the process of checking out a purchaser so I waited around till
they were done. Asked where the storage sheds were. The kid looked
around like he'd been caught with is pants down then looked toward the
back of the store and said "back there it that Aisle". As with all
the associates I talked to after the "greeter" at the front door, they
all seemed rooted to the ground. So I went back to the aisle and
finally found the box with the shed. There was one intact box and
another box of "shed" that was coming apart at the seems. Tried
sliding it out but too heavy and unwieldy to risk without help. So of
course, no one is around. Took a quick look into the store, saw no
one so headed back up to the guy in front of garden. Told him I found
the shed and would need help getting it on the cart. Wheels turned in
his head... no chance he was going to be uprooted from his spot
apparently so he called someone on the phone who seemed disinclined to
provide much assistance. So he's looking around and around and
starting to sweat. Then a couple of associates wandered into the back
of "garden" and he relaxes and points to them and says "Joe should be
able to help". So I head toward "Joe" not wasting any time since they
could frighten and scatter before I get there. Told the two of them
I'd need help loading a shed. From the expressions on their faces
this was not the good news they had been waiting for. And clearly the
one guy was a higher level associate as he made no pretense of "you
want me to help this guy" and just waited for the other guy to hop to.
So off we go to the aisle. Finally after about half an hour of this I
had my shed on the cart (but it's "not the right kind of cart"
according to the guy who helped load it) and was heading to the
registers. Paid and just before I told the cashier I'd need help
getting it into the truck there appeared, to my huge surprise, the guy
who said it was the wrong cart and helped me load it.

Probably the most absurd "customer service" encounter I've had in
years. One bright spot was that the price was about $20 less then it
had shown online. The online price was $218 and I was out the door
with tax included for $215 plus it had a "free" floor kit that wasn't
listed in the online ad. I later found that this "floor kit" amounted
to about 8 pieces of very thin sheet metal, probably not more then a
pound or two of metal.

We've all had bad customer service experiences at major retailers, but my
shed buying trip to HD went a lot better than yours.

I didn't need anything as big or as costly as the shed kits at the
borgs so I drew up some plans for an 8 x 6 x 6 lean-to style shed to
store a few items in my backyard.

I hooked up the trailer, headed off to HD and $250 later I had all the
2x4's, plywood and T1-11 that I needed for the shed. Just as I pulled
in the driveway I go "D*mn... forgot the stuff SWMBO needs for her
project."

So I drop the trailer and head back to HD. This time I go in a
different door and notice a big hand-written sign that says "Open Box
Shed Kits On Sale. Inquire At Customer Service."

"What the heck. I'll see what they got." I end up meeting the nicest
HD manager ever. She walked me over to 4 open box kits, one of which
was an 8 x 8 x 8 Regent II, the one I would have bought if I wanted to
spend the bucks. This is a Kingston, but it's the same shed:

http://handyhome.com/marco-series/kingston8x8/

Regularly $499, she marked it down 50% to $249 - the same amount I
paid for the wood for my little lean-to! We went back inside, she rang
me put, put a Sold sign on the kit and told me to see her when I came
back with my trailer.

I go home, get the trailer, return all my wood and go looking for
Shannon. When I find her, she says "Let me get a fork-truck. Where are
you parked?" So now I've got a manager driving the fork truck and
helping me load the kit into my trailer - a kit I'm sure they didn't
make much money, if any, on. I look the kit over real quick and notice
that there are no instructions. Shannon goes back inside, looks them
up on the web and prints out the 36 page manual saying "If there's
anything else missing, find me during the days or tell any other
manager that Shannon said to give you what you need.

I ended up going back a few a days later because two PT 2x4’s were missing.
They gave me them for free.

I've bad mouthed the borgs in the past, but this time I gotta give Shannon
her props!

In the end, I ended up buying open bundle shingles for $10 a bundle, some
extra studs to beef up the walls and ended up with a really nice shed for
less than the original $499 price, which did not include roofing materials
or a floor.

Maybe I should have said that not every trip to HD went like my last
one did. It was like every slacker on staff had been scheduled for
the same day. Some day's they are quite good.

On Sun, 20 Oct 2013 11:23:12 -0700, Oren wrote:

On Sat, 19 Oct 2013 23:31:09 -0700, Ashton Crusher
wrote:


Probably the most absurd "customer service" encounter I've had in
years.

Sometimes you get the bear, sometimes the bear gets you

Did you consider seeing the store manager?

At the time I considered it but everyone has bad days and I didn't
want him hunting for "bad employees". Individually none of them were
completely terrible, it was just the sum total was so bad.

dpb wrote in :

On 10/20/2013 1:31 AM, Ashton Crusher wrote:

...[long diatribe elided for brevity...basically OP unhappy discount
store help not up to level of, say, Saks 5th Ave]...

Probably the most absurd "customer service" encounter I've had in
years. One bright spot was that the price was about $20 less then it
had shown online. ...

I continue to be amazed at those who are adamant at having the absolute
cheapest price yet expecting that to come with all the costly amenities.
If cost control has to be a priority to get a market niche then it's
ludicrous to expect that minimum-wage part-time help in
less-than-sufficient-numbers is going to be much.

Just sayin'...

Really? Well, then say it out of your ass.

On Sun, 20 Oct 2013 16:26:03 -0700, Ashton Crusher
wrote:

On Sun, 20 Oct 2013 11:23:12 -0700, Oren wrote:

On Sat, 19 Oct 2013 23:31:09 -0700, Ashton Crusher
wrote:


Probably the most absurd "customer service" encounter I've had in
years.

Sometimes you get the bear, sometimes the bear gets you

Did you consider seeing the store manager?

At the time I considered it but everyone has bad days and I didn't
want him hunting for "bad employees". Individually none of them were
completely terrible, it was just the sum total was so bad.

I was in HD late one night. 1/2" Milwaukee drill on at good price
sale. Told the associate I wanted "this" drill. Comes back, tells me
the only one in stock was the "display", Not much included except the
important stuff

I asked him to ask HIS manager would sell it to ME for less.

I got the best deal.

On 10/20/2013 9:22 PM, Oren wrote:

I was in HD late one night. 1/2" Milwaukee drill on at good price
sale. Told the associate I wanted "this" drill. Comes back, tells me
the only one in stock was the "display", Not much included except the
important stuff

I asked him to ask HIS manager would sell it to ME for less.

I got the best deal.


My last trip to HD, I got a drone who latched
onto me, asked what I was seeking, talked
endlessly at me. I did what I could to ignore
him, as I process information visually. I finally
told him that, and he should say thank you, and
walk away. It took several tries. Maybe he
does visual also, I should have flipped him off,
or some thing instead?

..
Christopher A. Young
Learn about Jesus
www.lds.org
..

On Sunday, October 20, 2013 6:22:40 PM UTC-7, Oren wrote:
snip
I was in HD late one night. 1/2" Milwaukee drill on at good price
sale. Told the associate I wanted "this" drill. Comes back, tells me
the only one in stock was the "display", Not much included except the
important stuff
I asked him to ask HIS manager would sell it to ME for less.
I got the best deal.

I bought a weed wacker at Wallmart. Rather than get a ladder to retrieve a box on a high shelf she said to take the display model and tell the cashier it was such and therefore gets a discount. Dunno if one could just take a display item off the display and tell the cashier though. for sure I will try it next time.

Harry K

On Mon, 21 Oct 2013 08:34:45 -0700 (PDT), Harry K
wrote:

On Sunday, October 20, 2013 6:22:40 PM UTC-7, Oren wrote:
snip
I was in HD late one night. 1/2" Milwaukee drill on at good price
sale. Told the associate I wanted "this" drill. Comes back, tells me
the only one in stock was the "display", Not much included except the
important stuff
I asked him to ask HIS manager would sell it to ME for less.
I got the best deal.

I bought a weed wacker at Wallmart. Rather than get a ladder to retrieve a box on a high shelf she said to take the display model and tell the cashier it was such and therefore gets a discount. Dunno if one could just take a display item off the display and tell the cashier though. for sure I will try it next time.

Harry K

I remember now. The display drill was only missing the chuck key, box
and manual. Easily replaced the manual but I have several chuck keys
around.
--
"Never accuse a Soldier of being a Marine"

Ashton Crusher wrote in
:

Probably the most absurd "customer service" encounter I've had in
years.

I quit going to Home Depot years ago. I much prefer Lowes. But I'm sure
some others have horror stories about them too.


--
"Where there's smoke there's toast!" Anon

On 10/21/2013 1:53 PM, KenK wrote:


I quit going to Home Depot years ago. I much prefer Lowes. But I'm sure
some others have horror stories about them too.



I avoid both when I can. Neither has the best materials or the best
prices. I'm going to remodel one of our bathrooms. Nothing is coming
from the big box stores. Most is coming from the local plumbing supply
that has a selection far better than the big box stores and prices are
the same or less. Tile is coming from a local paint/decorating store
that has a much larger selection and better prices. Shower door is
coming from the nearby glass place that does a lot of commercial and
high end specialty installs.

Recent purchase of a washing machine came fro a local appliance dealer
and was $30 cheaper delivered and the old one hauled away.

I did buy my under counter light from Lowes though.

On Mon, 21 Oct 2013 07:08:44 -0400, Stormin Mormon
wrote:

On 10/20/2013 9:22 PM, Oren wrote:

I was in HD late one night. 1/2" Milwaukee drill on at good price
sale. Told the associate I wanted "this" drill. Comes back, tells me
the only one in stock was the "display", Not much included except the
important stuff

I asked him to ask HIS manager would sell it to ME for less.

I got the best deal.


My last trip to HD, I got a drone who latched
onto me, asked what I was seeking, talked
endlessly at me. I did what I could to ignore
him, as I process information visually. I finally
told him that, and he should say thank you, and
walk away. It took several tries. Maybe he
does visual also, I should have flipped him off,
or some thing instead?


I don't blame the employees. I blame the management and the staff
trainers.

I go to the same HD, for nearly a decade now. I know were stuff is.

On Mon, 21 Oct 2013 14:40:11 -0400, Ed Pawlowski wrote:

I did buy my under counter light from Lowes though.

I've heard of Lowe's being called the "housewife's hardware store."

The stores have wider and cleaner Aisles..

On 21 Oct 2013 17:53:12 GMT, KenK wrote:

Ashton Crusher wrote in
:

Probably the most absurd "customer service" encounter I've had in
years.

I quit going to Home Depot years ago. I much prefer Lowes. But I'm sure
some others have horror stories about them too.

They both vary a lot by region and store. Here, HD is better than
Lowes, though Lowes carries better appliances and electrical fixtures.
Where I used to live, Lowes was much better.

On Mon, 21 Oct 2013 19:41:19 -0400, wrote:

On 21 Oct 2013 17:53:12 GMT, KenK wrote:

Ashton Crusher wrote in
m:

Probably the most absurd "customer service" encounter I've had in
years.

I quit going to Home Depot years ago. I much prefer Lowes. But I'm sure
some others have horror stories about them too.

They both vary a lot by region and store. Here, HD is better than
Lowes, though Lowes carries better appliances and electrical fixtures.
Where I used to live, Lowes was much better.

Oh, yeah, Lowes has *far* better tools.

Oren wrote:
On Mon, 21 Oct 2013 08:34:45 -0700 (PDT), Harry K
wrote:

On Sunday, October 20, 2013 6:22:40 PM UTC-7, Oren wrote:
snip
I was in HD late one night. 1/2" Milwaukee drill on at good price
sale. Told the associate I wanted "this" drill. Comes back, tells me
the only one in stock was the "display", Not much included except the
important stuff
I asked him to ask HIS manager would sell it to ME for less.
I got the best deal.
I bought a weed wacker at Wallmart. Rather than get a ladder to retrieve a box on a high shelf she said to take the display model and tell the cashier it was such and therefore gets a discount. Dunno if one could just take a display item off the display and tell the cashier though. for sure I will try it next time.

Harry K
I remember now. The display drill was only missing the chuck key, box
and manual. Easily replaced the manual but I have several chuck keys
around.

Always possible that a department manager uses a return as a floor
model, so still be careful.

On Tue, 22 Oct 2013 00:10:42 -0400, Bill
wrote:

Oren wrote:
On Mon, 21 Oct 2013 08:34:45 -0700 (PDT), Harry K
wrote:

On Sunday, October 20, 2013 6:22:40 PM UTC-7, Oren wrote:
snip
I was in HD late one night. 1/2" Milwaukee drill on at good price
sale. Told the associate I wanted "this" drill. Comes back, tells me
the only one in stock was the "display", Not much included except the
important stuff
I asked him to ask HIS manager would sell it to ME for less.
I got the best deal.
I bought a weed wacker at Wallmart. Rather than get a ladder to retrieve a box on a high shelf she said to take the display model and tell the cashier it was such and therefore gets a discount. Dunno if one could just take a display item off the display and tell the cashier though. for sure I will try it next time.

Harry K
I remember now. The display drill was only missing the chuck key, box
and manual. Easily replaced the manual but I have several chuck keys
around.

Always possible that a department manager uses a return as a floor
model, so still be careful.

Good point. When I got the drill it came with the enforceable
warranty. I made sure I asked about the warranty. After years, it is
still a great drill .

Originally the drill was ~ $129., marked down below $100.. I think I
finally paid ~ $65.00 (?). Made may day...

On Tue, 22 Oct 2013 00:10:42 -0400, Bill
wrote:

Oren wrote:
On Mon, 21 Oct 2013 08:34:45 -0700 (PDT), Harry K
wrote:

On Sunday, October 20, 2013 6:22:40 PM UTC-7, Oren wrote:
snip
I was in HD late one night. 1/2" Milwaukee drill on at good price
sale. Told the associate I wanted "this" drill. Comes back, tells me
the only one in stock was the "display", Not much included except the
important stuff
I asked him to ask HIS manager would sell it to ME for less.
I got the best deal.
I bought a weed wacker at Wallmart. Rather than get a ladder to retrieve a box on a high shelf she said to take the display model and tell the cashier it was such and therefore gets a discount. Dunno if one could just take a display item off the display and tell the cashier though. for sure I will try it next time.

Harry K
I remember now. The display drill was only missing the chuck key, box
and manual. Easily replaced the manual but I have several chuck keys
around.

Always possible that a department manager uses a return as a floor
model, so still be careful.

Unlikely at a box store. They send returns back for credit. he deal
they work with the manufacturer is pretty one-sided in that regard (no
questions asked).

On Tue, 22 Oct 2013 13:40:13 -0400, wrote:

Always possible that a department manager uses a return as a floor
model, so still be careful.

Unlikely at a box store. They send returns back for credit. he deal
they work with the manufacturer is pretty one-sided in that regard (no
questions asked).

Kind of my way of thinking. The original display tool is already
opened, box, papers, some single piece missing (chuck key).

Too much work, changing out the original with the returned tool - for
a display item - just sayin'.

--
"Dodgeball in Burkas" -- Greg Gutfeld

Oren wrote:
On Tue, 22 Oct 2013 13:40:13 -0400, wrote:

Always possible that a department manager uses a return as a floor
model, so still be careful.

Unlikely at a box store. They send returns back for credit. he deal
they work with the manufacturer is pretty one-sided in that regard (no
questions asked).

Kind of my way of thinking. The original display tool is already
opened, box, papers, some single piece missing (chuck key).

Too much work, changing out the original with the returned tool - for
a display item - just sayin'.


From what I've seen, the discount tables at HD aren't discounted enough to
make up for the parts that are missing from whatever they're selling. I'd
rather pay full price for a new and complete product.

On Tue, 22 Oct 2013 23:13:22 +0000 (UTC), DerbyDad03
wrote:

Oren wrote:
On Tue, 22 Oct 2013 13:40:13 -0400, wrote:

Always possible that a department manager uses a return as a floor
model, so still be careful.

Unlikely at a box store. They send returns back for credit. he deal
they work with the manufacturer is pretty one-sided in that regard (no
questions asked).

Kind of my way of thinking. The original display tool is already
opened, box, papers, some single piece missing (chuck key).

Too much work, changing out the original with the returned tool - for
a display item - just sayin'.


From what I've seen, the discount tables at HD aren't discounted enough to
make up for the parts that are missing from whatever they're selling. I'd
rather pay full price for a new and complete product.

My drill was not on a discount table. Bought it good on a display in
the tool section.

I made out best, with little money and a swell drill.

On 10/20/2013 11:09 AM, dpb wrote:
On 10/20/2013 1:31 AM, Ashton Crusher wrote:

...[long diatribe elided for brevity...basically OP unhappy discount
store help not up to level of, say, Saks 5th Ave]...

Probably the most absurd "customer service" encounter I've had in
years. One bright spot was that the price was about $20 less then it
had shown online. ...

I continue to be amazed at those who are adamant at having the absolute
cheapest price yet expecting that to come with all the costly amenities.
If cost control has to be a priority to get a market niche then it's
ludicrous to expect that minimum-wage part-time help in
less-than-sufficient-numbers is going to be much.

Just sayin'...

But yet if you visit a HD when there is a district manager in town
waking the floor you have someone asking you every 2 seconds if they can
help you. Amazing.

On 10/22/2013 1:40 PM, wrote:
On Tue, 22 Oct 2013 00:10:42 -0400, Bill
wrote:

Oren wrote:
On Mon, 21 Oct 2013 08:34:45 -0700 (PDT), Harry K
wrote:

On Sunday, October 20, 2013 6:22:40 PM UTC-7, Oren wrote:
snip
I was in HD late one night. 1/2" Milwaukee drill on at good price
sale. Told the associate I wanted "this" drill. Comes back, tells me
the only one in stock was the "display", Not much included except the
important stuff
I asked him to ask HIS manager would sell it to ME for less.
I got the best deal.
I bought a weed wacker at Wallmart. Rather than get a ladder to retrieve a box on a high shelf she said to take the display model and tell the cashier it was such and therefore gets a discount. Dunno if one could just take a display item off the display and tell the cashier though. for sure I will try it next time.

Harry K
I remember now. The display drill was only missing the chuck key, box
and manual. Easily replaced the manual but I have several chuck keys
around.

Always possible that a department manager uses a return as a floor
model, so still be careful.

Unlikely at a box store. They send returns back for credit. he deal
they work with the manufacturer is pretty one-sided in that regard (no
questions asked).


Are you sure they return those items? I was in a HD a few years ago at
the end of winter (a Florida "winter") and they were taking heavily
discounted electric heaters off of the shelves and putting them in a
cart. I told the guy I wanted to buy some of them ($5.00 a piece) and he
informed me he had more in the back but would have to check with his
manager to see if they had been credited yet. I asked him what he meant
by "credited" and he said they get credit for the unsold items from the
manufacturer and then throw them in the dumpster because it costs to
much to ship them back. I was appalled that they were throwing away
*brand new* electric heaters when there are people that need heaters and
can't afford them.

On 10/23/2013 10:06 AM, Ron wrote:

Are you sure they return those items? I was in a HD a few years ago at
the end of winter (a Florida "winter") and they were taking heavily
discounted electric heaters off of the shelves and putting them in a
cart. I told the guy I wanted to buy some of them ($5.00 a piece) and he
informed me he had more in the back but would have to check with his
manager to see if they had been credited yet. I asked him what he meant
by "credited" and he said they get credit for the unsold items from the
manufacturer and then throw them in the dumpster because it costs to
much to ship them back. I was appalled that they were throwing away
*brand new* electric heaters when there are people that need heaters and
can't afford them.

Yowch, that's rough. All the energy and resources
that go into manufacture, and they go to the
dumpster?

--
..
Christopher A. Young
Learn about Jesus
www.lds.org
..

"Ron" wrote in message
...
On 10/22/2013 1:40 PM, wrote:
On Tue, 22 Oct 2013 00:10:42 -0400, Bill
wrote:

Oren wrote:
On Mon, 21 Oct 2013 08:34:45 -0700 (PDT), Harry K
wrote:

On Sunday, October 20, 2013 6:22:40 PM UTC-7, Oren wrote:
snip
I was in HD late one night. 1/2" Milwaukee drill on at good price
sale. Told the associate I wanted "this" drill. Comes back, tells me
the only one in stock was the "display", Not much included except the
important stuff
I asked him to ask HIS manager would sell it to ME for less.
I got the best deal.
I bought a weed wacker at Wallmart. Rather than get a ladder to
retrieve a box on a high shelf she said to take the display model and
tell the cashier it was such and therefore gets a discount. Dunno if
one could just take a display item off the display and tell the
cashier though. for sure I will try it next time.

Harry K
I remember now. The display drill was only missing the chuck key, box
and manual. Easily replaced the manual but I have several chuck keys
around.

Always possible that a department manager uses a return as a floor
model, so still be careful.

Unlikely at a box store. They send returns back for credit. he deal
they work with the manufacturer is pretty one-sided in that regard (no
questions asked).


Are you sure they return those items? I was in a HD a few years ago at the
end of winter (a Florida "winter") and they were taking heavily discounted
electric heaters off of the shelves and putting them in a cart. I told the
guy I wanted to buy some of them ($5.00 a piece) and he informed me he had
more in the back but would have to check with his manager to see if they
had been credited yet. I asked him what he meant by "credited" and he said
they get credit for the unsold items from the manufacturer and then throw
them in the dumpster because it costs to much to ship them back. I was
appalled that they were throwing away *brand new* electric heaters when
there are people that need heaters and can't afford them.

That is standard procedure with many manufactures one major concern is
they don't want liability if something wrong with product

On Wednesday, October 23, 2013 8:21:41 AM UTC-7, Tony944 wrote:
"Ron" wrote in message

...

On 10/22/2013 1:40 PM, wrote:

On Tue, 22 Oct 2013 00:10:42 -0400, Bill

wrote:



Oren wrote:

On Mon, 21 Oct 2013 08:34:45 -0700 (PDT), Harry K

wrote:



On Sunday, October 20, 2013 6:22:40 PM UTC-7, Oren wrote:

snip

I was in HD late one night. 1/2" Milwaukee drill on at good price

sale. Told the associate I wanted "this" drill. Comes back, tells me

the only one in stock was the "display", Not much included except the

important stuff

I asked him to ask HIS manager would sell it to ME for less.

I got the best deal.

I bought a weed wacker at Wallmart. Rather than get a ladder to

retrieve a box on a high shelf she said to take the display model and

tell the cashier it was such and therefore gets a discount. Dunno if

one could just take a display item off the display and tell the

cashier though. for sure I will try it next time.



Harry K

I remember now. The display drill was only missing the chuck key, box

and manual. Easily replaced the manual but I have several chuck keys

around.



Always possible that a department manager uses a return as a floor

model, so still be careful.



Unlikely at a box store. They send returns back for credit. he deal

they work with the manufacturer is pretty one-sided in that regard (no

questions asked).





Are you sure they return those items? I was in a HD a few years ago at the

end of winter (a Florida "winter") and they were taking heavily discounted

electric heaters off of the shelves and putting them in a cart. I told the

guy I wanted to buy some of them ($5.00 a piece) and he informed me he had

more in the back but would have to check with his manager to see if they

had been credited yet. I asked him what he meant by "credited" and he said

they get credit for the unsold items from the manufacturer and then throw

them in the dumpster because it costs to much to ship them back. I was

appalled that they were throwing away *brand new* electric heaters when

there are people that need heaters and can't afford them.



That is standard procedure with many manufactures one major concern is

they don't want liability if something wrong with product

You'd think they could at lesst make them available to organizations serving the poor, if they get a waiver of immunity (or do I have that backwards about immunity?)

HB

On 10/23/2013 11:44 AM, Higgs Boson wrote:
On Wednesday, October 23, 2013 8:21:41 AM UTC-7, Tony944 wrote:
had been credited yet. I asked him what he meant by "credited" and he said
they get credit for the unsold items from the manufacturer and then throw
them in the dumpster because it costs to much to ship them back. I was
appalled that they were throwing away *brand new* electric heaters when
there are people that need heaters and can't afford them.

That is standard procedure with many manufactures one major concern is
they don't want liability if something wrong with product

You'd think they could at lesst make them available to
organizations serving the poor, if they get a waiver of
immunity (or do I have that backwards about immunity?)

HB


I'm with you. I'd like to see that kind of thing distributed
through churches, etc. With the waiver, of course.
--
..
Christopher A. Young
Learn about Jesus
www.lds.org
..

On Sunday, October 20, 2013 2:31:09 AM UTC-4, Ashton Crusher wrote:
So I looked up metal storage sheds from the usual sources and Home
depot had what I wanted and for the lowest price. Off to the Home
Depot.

Yup, and if Home Depot charged $1 more than anyone else for the shed, and had someone that knew where it was and helped you load it without you even asking, you'd go to the other place to save that $1, and complain about the poor service.

On 10/23/2013 12:54 PM, wrote:
On Sunday, October 20, 2013 2:31:09 AM UTC-4, Ashton Crusher wrote:
So I looked up metal storage sheds from the usual sources and Home
depot had what I wanted and for the lowest price. Off to the Home
Depot.

Yup, and if Home Depot charged $1 more than anyone else for the shed, and had someone that knew where it was and helped you load it without you even asking, you'd go to the other place to save that $1, and complain about the poor service.


The Amazing Kreskin in da house! Kreskin, any chance you can use word
wrap in Google Groups?

On Wed, 23 Oct 2013 12:04:26 -0400, Stormin Mormon
wrote:

On 10/23/2013 11:44 AM, Higgs Boson wrote:
On Wednesday, October 23, 2013 8:21:41 AM UTC-7, Tony944 wrote:
had been credited yet. I asked him what he meant by "credited" and he said
they get credit for the unsold items from the manufacturer and then throw
them in the dumpster because it costs to much to ship them back. I was
appalled that they were throwing away *brand new* electric heaters when
there are people that need heaters and can't afford them.

That is standard procedure with many manufactures one major concern is
they don't want liability if something wrong with product

You'd think they could at lesst make them available to
organizations serving the poor, if they get a waiver of
immunity (or do I have that backwards about immunity?)

HB


I'm with you. I'd like to see that kind of thing distributed
through churches, etc. With the waiver, of course.

Even if there were some way to "wave" the liability, some court down
the road could easily reverse it on any number of grounds. That's
what the lefties get for the litigious society they've fought so hard
for.

On Wed, 23 Oct 2013 10:26:27 -0400, Stormin Mormon
wrote:

On 10/23/2013 10:06 AM, Ron wrote:

Are you sure they return those items? I was in a HD a few years ago at
the end of winter (a Florida "winter") and they were taking heavily
discounted electric heaters off of the shelves and putting them in a
cart. I told the guy I wanted to buy some of them ($5.00 a piece) and he
informed me he had more in the back but would have to check with his
manager to see if they had been credited yet. I asked him what he meant
by "credited" and he said they get credit for the unsold items from the
manufacturer and then throw them in the dumpster because it costs to
much to ship them back. I was appalled that they were throwing away
*brand new* electric heaters when there are people that need heaters and
can't afford them.

Yowch, that's rough. All the energy and resources
that go into manufacture, and they go to the
dumpster?

I could see them going to recycles, but not into a dumpster heading
for a landfill. Jesus, Jose' and Maria; the EPA would be all over
them. Since they are back from Furlough.