Hi in my living room I have Benjamin Moore Natura Paint- atrium white.. THe window sill has been primed properly and painted.. However, 9 months later- the sill is very easy to scratch. I have some vases sitting on the sill and they have left indentations in the paint.. Has anyone else found that Natura is easy- how can I say- "soft" or easy to scratch and cause indentations????

Thanks
KOS

On Jun 26, 6:45*pm, KOS wrote:
Hi in my living room I have Benjamin Moore Natura Paint- atrium white.. THe window sill has been primed properly and painted.. However, 9 months later- the sill is very easy to scratch. I have some vases sitting on the sill and they have left indentations in the paint.. Has anyone else found that Natura is easy- how can I say- "soft" or easy to scratch and cause indentations????

Thanks
KOS

How long did you wait before placing vases on the window sill? IF
they were filled with water, that might explain their heavy weight
causing marks. But it would have nothing to do with scratches.

responding to
http://www.homeownershub.com/mainten...sc-702432-.htm
Benjamin Moore wrote:
I am sorry to hear of your experience with the Natura product. At
Benjamin Moore & Co. it is our firm belief to satisfy our customers the
best we can whenever possible. I would like the opportunity to help
assist you in any way I can. I will need to know the Natura gloss, primer
and preperation, this info might help me determinne the reason for the
failure.

Please contact us at or 1-855-724-6802 to speak to
a Product Information Representative.



KOS wrote:


Hi in my living room I have Benjamin Moore Natura Paint- atrium white..
THe=
window sill has been primed properly and painted.. However, 9 months
later=
- the sill is very easy to scratch. I have some vases sitting on the
sill a=
nd they have left indentations in the paint.. Has anyone else found that
Na=
tura is easy- how can I say- "soft" or easy to scratch and
cause indentatio=
ns????

Thanks
KOS



-------------------------------------

On Jun 27, 12:45*am, KOS wrote:
Hi in my living room I have Benjamin Moore Natura Paint- atrium white.. THe window sill has been primed properly and painted.. However, 9 months later- the sill is very easy to scratch. I have some vases sitting on the sill and they have left indentations in the paint.. Has anyone else found that Natura is easy- how can I say- "soft" or easy to scratch and cause indentations????

Thanks
KOS

I expect you have just entered the world of low VOC paints. Water
based and ****.
We have had them in the UK for years. You can't find spirit based
paints here any more.

Look at the can. The clues is, it says, "wash the brush out with
water".

(VOC= Volatile Oganic Compound)

On 6/27/2012 10:58 AM, Benjamin Moore wrote:
responding to
http://www.homeownershub.com/mainten...sc-702432-.htm
Benjamin Moore wrote:
I am sorry to hear of your experience with the Natura product. At
Benjamin Moore & Co. it is our firm belief to satisfy our customers the
best we can whenever possible. I would like the opportunity to help
assist you in any way I can. I will need to know the Natura gloss, primer
and preperation, this info might help me determinne the reason for the
failure.

Please contact us at or 1-855-724-6802 to speak to
a Product Information Representative.


Is this the first time a company has posted a response back to the
homeownershub page?