Customer Service is alive and well - in some places.

A youth sports organization that I am a part of bought a shed to store
some equipment. One of the board members bought a lock with 2 keys,
with the plan to have a dozen more keys made later on. When I asked
her for my key, she said she can't find a store that carries the
correct blanks. She tried the borgs and one local hardware store.

I told her I know of a lock shop that will either have the blanks, or
worse case, will sell us a new lock for which they can supply a dozen
keys.

Taking over the "project", I took the key to the lock shop and
explained the situation. Here's how he handled it:

He found 3 blanks that were really close. 1 is a bit shorter than the
original, 2 are a bit longer. He cut keys out of all 3 blanks, handed
them to me (along with the original) and told me go see if any of them
work. If any of them do, he'll make the rest, it not, we'll chose a
new lock.

Can you imagine one of the borgs letting a customer walk out with 3
keys to test, all on the verbal promise that he'll come back if they
do? I think not.

(And please don't suggest a combination lock - that ship has sailed.)