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#1
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Verizon FIOS a new failure....
Well we havent had verizon fios for 2 years, for voice and DSL, I
havent taken FIOS tv. First a noisey router in their central office created bad noise on some incoming calls, only took 6 weeks to get their network division to finally fix it, after calling every day for a month and some heated arguments with CSRs who claimed all was fine, must be my inside wiring after verizon techs on site here reproduced the problem and noted in the account it was NOT my inside wiring. Today a new problem, whats that alarm tone? beeps very few minutes, kinda like a smoke alarm turns out to be the DSL box in the basement, has red battery failure light up called verizon obviously rebooting my computer, and all the rest the automated system tries to make me try isnt going to fix this one. entered my phone number like 4 times, finally got a rep who is sending out a new battery if they arent on strike tomorrow but he wonders if there was a power surge? sounded like he expects the battery isnt going to fix it, and frankly i am too busy to wait around for a tech. although all my experiences with them have proved to be nice. the office people have a sucky attitude. I asked how to turn off the alarm, sadly the only way to do that is power everything off, shutting off my phone entirely geez why didnt they put a alarm silence button somewhere? the noise is annoying........ and if they go on strike it will be there forever.......... next stop see if I can get the battery pack apart, and replace the cells, its really annoying My old DSL worked fine sorry I EVER heard of FIOS, keep your copper its more reliable |
#2
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Verizon FIOS a new failure....
On Aug 10, 2:41�pm, " wrote:
Well we havent had verizon fios for 2 years, for voice and DSL, I havent taken FIOS tv. First a noisey router in their central office created bad noise on some incoming calls, only took 6 weeks to get their network division to finally fix it, after calling every day for a month and some heated arguments with CSRs who claimed all was fine, must be my inside wiring after verizon techs on site here reproduced the problem and noted in the account it was NOT my inside wiring. Today a new problem, whats that alarm tone? beeps very few minutes, kinda like a smoke alarm turns out to be the DSL box in the basement, has red battery failure light up called verizon obviously rebooting my computer, and all the rest the automated system tries to make me try isnt going to fix this one. entered my phone number like 4 times, finally got a rep who is sending out a new battery if they arent on strike tomorrow but he wonders if there was a power surge? sounded like he expects the battery isnt going to fix it, and frankly i am too busy to wait around for a tech. although all my experiences with them have proved to be nice. the office people have a sucky attitude. I asked how to turn off the alarm, sadly the only way to do that is power everything off, shutting off my phone entirely geez why didnt they put a alarm silence button somewhere? the noise is annoying........ and if they go on strike it will be there forever.......... next stop see if I can get the battery pack apart, and replace the cells, its really annoying My old DSL worked fine sorry I EVER heard of FIOS, keep your copper its more reliable typical rep had no idea of what he is doing, theres a alarm silence button. If they go on strike I will go try and buy a battery, it looks like a typical UPS battery |
#3
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Verizon FIOS a new failure....
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#4
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Verizon FIOS a new failure....
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#5
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Verizon FIOS a new failure....
On Aug 11, 9:19�am, Boden wrote:
bobmct wrote: wrote: On Aug 10, 2:41 pm, " wrote: Well we havent had verizon fios for 2 years, for voice and DSL, I havent taken FIOS tv. First a noisey router in their central office created bad noise on some incoming calls, only took 6 weeks to get their network division to finally fix it, after calling every day for a month and some heated arguments with CSRs who claimed all was fine, must be my inside wiring after verizon techs on site here reproduced the problem and noted in the account it was NOT my inside wiring. Today a new problem, whats that alarm tone? beeps very few minutes, kinda like a smoke alarm turns out to be the DSL box in the basement, has red battery failure light up called verizon obviously rebooting my computer, and all the rest the automated system tries to make me try isnt going to fix this one. entered my phone number like 4 times, finally got a rep who is sending out a new battery if they arent on strike tomorrow but he wonders if there was a power surge? sounded like he expects the battery isnt going to fix it, and frankly i am too busy to wait around for a tech. although all my experiences with them have proved to be nice. the office people have a sucky attitude. I asked how to turn off the alarm, sadly the only way to do that is power everything off, shutting off my phone entirely geez why didnt they put a alarm silence button somewhere? the noise is annoying........ and if they go on strike it will be there forever.......... next stop see if I can get the battery pack apart, and replace the cells, its really annoying My old DSL worked fine sorry I EVER heard of FIOS, keep your copper its more reliable typical rep had no idea of what he is doing, theres a alarm silence button. If they go on strike I will go try and buy a battery, it looks like a typical UPS battery But... according to our government and regulatory agencies, BIGGER IS BETTER! �Yup! Bigger IS better. Their PACs write bigger checks.- Hide quoted text - - Show quoted text - the ONTs power supply has the intergral built in UPS and I was told dont daisy chain with another UPS. its wednesday so far the replacement battery hasnt arrived. the alarm silence button must reset about each 24 hours. If no battery shows today a supervisor will get a earful of unpleastaness. Verizons CSR FIOS support sucks. they kinda MAKE you convert to all fibre and its a one way conversion: ( 10 buck discount for all phones fibre and now a additional 10 buck penalty if you dont convert. so FIOS anything without phone is a extra 20 bucks a month. thats hat friends said when they moved, so they got cable since they wanted to keep a cpper phone line |
#6
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Verizon FIOS a new failure....
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#7
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Verizon FIOS a new failure....
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#8
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Verizon FIOS a new failure....
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#10
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Verizon FIOS a new failure....
On Aug 10, 7:48�pm, "John Grabowski" wrote:
"aemeijers" wrote in message news wrote: On Aug 10, 2:41?pm, " wrote: Well we havent had verizon fios for 2 years, for voice and DSL, I havent taken FIOS tv. First a noisey router in their central office created bad noise on some incoming calls, only took 6 weeks to get their network division to finally fix it, after calling every day for a month and some heated arguments with CSRs who claimed all was fine, must be my inside wiring after verizon techs on site here reproduced the problem and noted in the account it was NOT my inside wiring. Today a new problem, whats that alarm tone? beeps very few minutes, kinda like a smoke alarm turns out to be the DSL box in the basement, has red battery failure light up called verizon obviously rebooting my computer, and all the rest the automated system tries to make me try isnt going to fix this one. entered my phone number like 4 times, finally got a rep who is sending out a new battery if they arent on strike tomorrow but he wonders if there was a power surge? sounded like he expects the battery isnt going to fix it, and frankly i am too busy to wait around for a tech. although all my experiences with them have proved to be nice. the office people have a sucky attitude. I asked how to turn off the alarm, sadly the only way to do that is power everything off, shutting off my phone entirely geez why didnt they put a alarm silence button somewhere? the noise is annoying........ and if they go on strike it will be there forever.......... next stop see if I can get the battery pack apart, and replace the cells, its really annoying My old DSL worked fine sorry I EVER heard of FIOS, keep your copper its more reliable typical rep had no idea of what he is doing, theres a alarm silence button. If they go on strike I will go try and buy a battery, it looks like a typical UPS battery Where DOES one buy batteries like that, in the civilian world? I have 2 ammo-box-sized UPS boxes sitting on the floor with batteries so flat, the box won't even light up. (Worked when I bought them at a garage sale, but when I got around to installing them 9-10 months later, nada. Not even sure how to get the boxes open. Having nothing to lose, I thought I would throw one pack on a trickle charger (outside in an acid-proof pan, of course), and see if maybe I could pull a Lazarus on them. Don't really wanna pay shipping to mail order batteries- that gets real close to what I can buy new UPS boxes for at Sam's. Try this link. �They have local dealers and warehouses nationwide.. �If the batteries are not in stock they can usually get them in a day or two.http://www.interstatebatteries.com/e...cator.asp�It would be best if you had the battery's original part number and specifications (Volts, AH, dimensions). Also you can try local electrical supply companies. �Some of them are battery distributors.- Hide quoted text - - Show quoted text - I wonder if I could get a much larger battery put it on a shelf and use it instead of the original sized one? FIOS MUST HAVE POWER, and the battery atr best is good for less than a day....... power outage with dead battery equals no phone service at all |
#11
Posted to alt.home.repair
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Verizon FIOS a new failure....
Well we havent had verizon fios for 2 years, for voice and DSL, I
havent taken FIOS tv. First a noisey router in their central office created bad noise on some incoming calls, only took 6 weeks to get their network division to finally fix it, after calling every day for a month and some heated arguments with CSRs who claimed all was fine, must be my inside wiring after verizon techs on site here reproduced the problem and noted in the account it was NOT my inside wiring. Today a new problem, whats that alarm tone? beeps very few minutes, kinda like a smoke alarm turns out to be the DSL box in the basement, has red battery failure light up called verizon obviously rebooting my computer, and all the rest the automated system tries to make me try isnt going to fix this one. entered my phone number like 4 times, finally got a rep who is sending out a new battery if they arent on strike tomorrow but he wonders if there was a power surge? sounded like he expects the battery isnt going to fix it, and frankly i am too busy to wait around for a tech. although all my experiences with them have proved to be nice. the office people have a sucky attitude. I asked how to turn off the alarm, sadly the only way to do that is power everything off, shutting off my phone entirely geez why didnt they put a alarm silence button somewhere? the noise is annoying........ and if they go on strike it will be there forever.......... next stop see if I can get the battery pack apart, and replace the cells, its really annoying My old DSL worked fine sorry I EVER heard of FIOS, keep your copper its more reliable typical rep had no idea of what he is doing, theres a alarm silence button. If they go on strike I will go try and buy a battery, it looks like a typical UPS battery Where DOES one buy batteries like that, in the civilian world? I have 2 ammo-box-sized UPS boxes sitting on the floor with batteries so flat, the box won't even light up. (Worked when I bought them at a garage sale, but when I got around to installing them 9-10 months later, nada. Not even sure how to get the boxes open. Having nothing to lose, I thought I would throw one pack on a trickle charger (outside in an acid-proof pan, of course), and see if maybe I could pull a Lazarus on them. Don't really wanna pay shipping to mail order batteries- that gets real close to what I can buy new UPS boxes for at Sam's. Try this link. ?They have local dealers and warehouses nationwide. ?If the batteries are not in stock they can usually get them in a day or two.http://www.interstatebatteries.com/e...locator.asp?It would be best if you had the battery's original part number and specifications (Volts, AH, dimensions). Also you can try local electrical supply companies. ?Some of them are battery distributors.- Hide quoted text - - Show quoted text - I wonder if I could get a much larger battery put it on a shelf and use it instead of the original sized one? FIOS MUST HAVE POWER, and the battery atr best is good for less than a day....... power outage with dead battery equals no phone service at all Why not just by a UPS and then plug the ONT into that? |
#12
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Verizon FIOS a new failure....
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#13
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Verizon FIOS a new failure....
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#14
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Verizon FIOS a new failure....
badgolferman posted for all of us...
The biggest drawback to FiOS is the juggernaut of Verizon's culture and antiquated internal systems that make efficiency a dirty word Having experienced Verizons "customer service" as a user in a commercial setting and as having talked to other Verizon employees I must agree with this. They are bringing their culture of incompetence from copper to fiber. I look at it as cable = phone = incompetence. If they were not challenged by the cable co's to provide services they would still be beating the copper wagon to death. Cable had a better copper solution and they were using fiber for other purposes so they switched gears. Personally I may switch to Fios for access/TV but I will be the last copper customer on my local switch. I suspect that will be long after I'm dead because there are older people that still have the old black rotary phones. -- Tekkie - I approve this advertisement/statement/utterance. |
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