Fair is fair. ****-poor service gets enough barking.

Have had one of those econo 5gal ShopVacs for 2 1/2 years. Motor fried. Box
says 2yr warranty. Paper warranty inside says 3 yrs. Call local authorized
center. They say it's goofy but no service centers service SV equipment.
Just sell units and accessories. Need to call SV.

I call SV. Tell them motor is fried. Gave him month and year purchased. He
says it's out of warranty but immediately says they will honor the
warranty. I did mention that the internal paperwork said 3 years. Moot at
this point though.

Ask him what I need to send them as far as defective part & paperwork. He
says nothing. One week later I got a new motor.

Al...

Thanks for posting this.

There are lots of companies that have forgotten proper Customer
Service. Really helps to id some that are helpful.

Cheers,
P

On Sun, 29 Jul 2007 16:45:12 -0500, Al Bundy wrote:

Fair is fair. ****-poor service gets enough barking.

Have had one of those econo 5gal ShopVacs for 2 1/2 years. Motor fried. Box
says 2yr warranty. Paper warranty inside says 3 yrs. Call local authorized
center. They say it's goofy but no service centers service SV equipment.
Just sell units and accessories. Need to call SV.

I call SV. Tell them motor is fried. Gave him month and year purchased. He
says it's out of warranty but immediately says they will honor the
warranty. I did mention that the internal paperwork said 3 years. Moot at
this point though.

Ask him what I need to send them as far as defective part & paperwork. He
says nothing. One week later I got a new motor.

Al...

"Mit der Dummheit kaempfen Goetter selbst vergebens!"
-Friedrich Schiller