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Amazed at Box Store Apathy (long)
I'm a long time (old) tile contractor. Often I pop into a local box
store, whether HD or Lowes to get a little something in the tile dept. Generally I buy all serious purchaces from real tile distributors. I'm amazed at the apathy in these box stores. If they would turn me loose in there I could make them a fortune. Customers are always wandering around aimlessly, hoping for some help while an employee or two ignore them, or poke around endlessly at their computer without ever looking up. Sometimes 4 or 5 employees are around, yet completely ignoring the customers. In my experience of working for over a thousand people, I know that people usually are starving for help and ideas when I first meet them. Rarely do they fully know what they want. They need help with the rapidly changing trends and products, and help in selecting colors, styles, sizes, textures, setting materials etc etc. I love to help people, and in doing so they want to do business with me. I have no idea why these large stores don't put at least one experienced old-timer in these departments to be a help to people. It seems to me they could make a fortune selling to customers who are so willing to buy there. Even as I am just 'popping in' to make a quick purchace at these box stores, I always scout around to see if I can be of help to a person who looks like they really need it. I guess as a little one-man business, I care more about my trade and customers than these mamouth businesses. Today I was at the business service desk at Lowes, trying to order for the 3rd time some metal roofing for my garage. The first time the order came in and was run over with a forklift, second time the re-order never got placed even though the clerk said he placed it, and now am waiting for the third order. As I waited there for service a woman came over and complained the she was trying to buy kitchen cabinets in the cabinet dept, but nobody was available to help her. She was pleading with them to have someone meet her there to help her. This was right after I was in the tile dept. where a customer asked "are those 25 pound bags of grout the smallest you have"? The clerk answered, "yes, and we have 10 pound bags too." Oh well. thetiler |
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