Just wanted to write about my experience with this company for anyone
who might be googling for a mattress locally.

My husband and I purchased a queen sized bed set from Halstead Mattress
(NW Calgary Store in Crowfoot mall) a few months ago.

After being lied to by the salesman about the delivery time (he
promised 2 weeks, while the factory told us it was normally a 5 week
wait), he tried to spring a hidden charge on us after we had already
paid for the bed.

The bed finally arrived. We were shocked to discover some stains on it
(which looked like someone tried to hide by drycleaning), and a
noticeable sag in the middle of the mattress.
It's pretty obvious this mattress was used by someone else before and
returned. When we challenged the salesman, he was elusive & deceitful.
The company's head office refuses to answer our calls, so we've
contacted the local BBB about the matter.

In short, if youre in the market for a mattress in Calgary, don't let
these slimeballs take your money.

Jessica M.
Calgary Alberta Canada

In article . com, wrote:
[snip]
The bed finally arrived. We were shocked to discover some stains on it
(which looked like someone tried to hide by drycleaning), and a
noticeable sag in the middle of the mattress.
It's pretty obvious this mattress was used by someone else before and
returned. When we challenged the salesman, he was elusive & deceitful.
The company's head office refuses to answer our calls, so we've
contacted the local BBB about the matter.

Forget the BBB. Selling used goods and representing them as new is a
crime. It's called fraud, or theft by deception. Contact your local
prosecutor, and file a complaint.

Also, there may well be some health regulations concerning the sale of used
bedding -- at a minimum, I can't imagine that the law allows used bedding to
be sold without clearly disclosing its condition. So file a complaint with the
board of health, too.

I'll bet the company gets much more responsive in a hurry.

--
Regards,
Doug Miller (alphageek at milmac dot com)

It's time to throw all their damned tea in the harbor again.