In 2003 I purchased a pre-fabricated house from a Canadian company,
Mandala Custom Homes in Nelson, BC. It turns out that they did not do
the appropriate cold climate engineering that was required for a house
in this climate. My house has ice dams at three levels on the roof due
to thermal bridging. I am a first time home buyer and so trusted that
the company would make a house that would be adequate for the
conditions I described to them.

A law suit would not be useful as they don't have much money. They
don't want to build a new roof for my house even though they have used
the information gained from my house to benefit their company and their
new cold climate roof designs.

I have illustrated-documented the unfolding of this story on the
following site
http://www.forestmandala.com/index.html

I feel saddened that I have to bring this into the public eye but after
almost 2 years of feeding them information and getting back suggestions
for partical fixes and refusal to provide me with a new roof, I feel
this is my only option. Any suggestions on how to deal with this and
leverage the situation would be helpful.

Thanks