Home |
Search |
Today's Posts |
#1
|
|||
|
|||
Troubles with Wells Fargo
Just wanted to vent. Wells Fargo is the current holder of my home
mortgage. I refinanced two years ago and they were the lending institution for my new loan. As part of the mortgage, we are required to hold flood insurance. Part of my property is considered flood plain Anyway, Well Fargo requires that I prove annually that I am paying my flood insurance. This was not required with my previous lender but I believe it is part of a new federal regulation, so I will comply. Last summer, Wells Fargo sent me a very cryptic letter informing me of the new proof of insurance regulation. The letter was long on jargon and vague threats about noncompliance consequences but short on what exactly I needed to do to comply. I faxed them copies of my insurance policy and cancelled checks and did not hear anything back. I assumed I would here more if I had not fulfilled what was needed. In October they sent me a nasty letter saying I had not complied with their request. I called a customer service rep who was completely unhelpful and finally found out that my insurance agent needed to send in proof of insurance. My agent faxed over the needed paperwork and sent me copies. I thought this was done. In November Wells Fargo sent another nasty note saying they did not get proof of insurance and that they were taking out insurance for me using my escrow. I called again and got a helpful person who called my agent and gave him a direct fax line where we could confirm receipt. They cancelled the additional insurance and gave me a refund. That was an extremely frustrating process. Anyway, I got another letter from Wells Fargo several weeks ago asking for 2005 proof of insurance. My agent faxed the material over but again Well Fargo says it was not received. I called Wells Fargo customer service and now they say they cannot make outgoing calls to deal directly with my agent. AAAAHHHH!!!! Is there any way to change lender institution without going through refinancing? I feel like I am stuck with a company that does not understand anything about customer service. Thanks for listening, Patrick |
Thread Tools | Search this Thread |
Display Modes | |
|
|
Similar Threads | ||||
Thread | Forum | |||
Wells Gardner K4600 with blue smear | Electronics Repair | |||
Tektronix 2235 Oscilloscope Troubles | Electronics Repair | |||
Delta 14" Lathe troubles | Woodturning | |||
moving wells index mill with forklift | Metalworking | |||
Wells Fargo mortgage loans | Home Ownership |