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Electronics Repair (sci.electronics.repair) Discussion of repairing electronic equipment. Topics include requests for assistance, where to obtain servicing information and parts, techniques for diagnosis and repair, and annecdotes about success, failures and problems. |
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Need help with Panasonice 27' TV
In 10-30-2004 I bought a new 27' Panasonic TV, CT27SL14.
In 2-8-2005 the TV *died* in the middle of a program. No picture, no sound, no light on controls, no nothing. I called a close-by TV repair shop and asked for help. They refused my business because by opening the TV they would void the Panasonic warranty. But they were friendly and said that by what I described they are pretty sure that just a fuse blew up because the TV had no "burn" smell from it. I called the "athorized" Panasonic service center that gave me two options: 1) Bring the TV to them, pay $45, and wait three business days to get an estimate on the price of repair. 2) Have a technician come to me 5 days from now, for the price of $75. The technician will give me "on the spot" estimate. The only problem is that they give a 3 hours "window" when I have to be home. And the window is between 10:00AM to 1:00PM, so I'll have to leave work and come back to work later. IMO Panasonic cheated me once, by selling me a lemon, and now wants to cheat me twice, by over-charging for a simple fix. I consider opening the TV and replacing the fuse myself, like I had done to three old appliances in the past. I'd like to ask: 1) What is the probabilty that the local shop is right? 2) If it is right, can somebody who had opened such a TV in the past give me some hints, e.g. tell me where the fuse(s) are located? Thanks Hillel "I have always wished that my computer would be as easy to use as my telephone. My wish has come true. I no longer know how to use my telephone." --Bjarne Stronstrup |