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Electronics Repair (sci.electronics.repair) Discussion of repairing electronic equipment. Topics include requests for assistance, where to obtain servicing information and parts, techniques for diagnosis and repair, and annecdotes about success, failures and problems. |
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Is TV Service the Blacksmith of the 21 Century
As we all know consumer technology is in a state of flux.
What will it take to continue to earn a living in the consumer electronic service world? Can independent service companies stay current with the technology? Since most manufacturers are treating their equipment as trade secrets, not supplying support to independents and barely supporting their warranty service companies. How can this industry survive? Samsung is offering $125 labor for in home service on plasmas. NEC, InFocus and others refuse to supply literature or parts to anyone other than an very small list of selected servicers. The argument is that they are protecting their customers from shoddy service. The implication is we are all to stupid or under-trained to understand or service their equipment. Isn't this restraint of trade? As long as the equipment can be serviced to the component level I contend that it is unreasonable and criminal for the manufacturers to insist on thousands of dollars for replacement boards. Manufacturers are DUMPING highly complex equipment on the American market at or below cost. Are the manufacturers attempting to train the population to expect unreasonably cheap products? To what end? When there are no longer qualified servicers will the prices climb back to reasonable levels? The manufacturers have attempted to control the consumer service industry since the beginning. At first they catered to us. Bought us lunch and introduced us to the latest technologies. They treated us as an integral part of their support chain. Now they treat us as a thing to be shunned. We are a impediment to their sales. What do you think? |
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