I have used my brand new Porter Cable 7518 router maybe 5 times. Well it
just stopped today. I received it this January. It just quit after abut
20 seconds of use, Nothing real hard.



I have never dealt with Porter Cable service. Does anyone have any
experience with their service? I am hoping they will let me return it to
one of the service centers, and they will replace it. Do you think I am
being to optimistic?



Thanks

"Scott Willett" wrote in message
...


I have used my brand new Porter Cable 7518 router maybe 5 times. Well it
just stopped today. I received it this January. It just quit after abut
20 seconds of use, Nothing real hard.



I have never dealt with Porter Cable service. Does anyone have any
experience with their service? I am hoping they will let me return it to
one of the service centers, and they will replace it. Do you think I am
being to optimistic?

Way over optomistic. They will surely want you to leave it for repairs.
Better, take it back to your dealer for an exchange.

"Scott Willett" wrote in message

I have never dealt with Porter Cable service. Does anyone have any
experience with their service? I am hoping they will let me return it to
one of the service centers, and they will replace it. Do you think I am
being to optimistic?


Service centers usually only fix things. Check the return policy of the
place you bought it. They may exchange it.

I bought it from Amazon

I am toast

Thank
Scott
"Leon" wrote in message
. com...

"Scott Willett" wrote in message
...


I have used my brand new Porter Cable 7518 router maybe 5 times. Well it
just stopped today. I received it this January. It just quit after
abut 20 seconds of use, Nothing real hard.



I have never dealt with Porter Cable service. Does anyone have any
experience with their service? I am hoping they will let me return it to
one of the service centers, and they will replace it. Do you think I am
being to optimistic?

Way over optomistic. They will surely want you to leave it for repairs.
Better, take it back to your dealer for an exchange.

"Scott Willett" wrote in
:

I bought it from Amazon

I am toast


You say that because...?

Check your breaker.


Scott Willett wrote:
I have used my brand new Porter Cable 7518 router maybe 5 times.
Well it
just stopped today. I received it this January. It just quit after
abut
20 seconds of use, Nothing real hard.



I have never dealt with Porter Cable service. Does anyone have any
experience with their service? I am hoping they will let me return
it to
one of the service centers, and they will replace it. Do you think I
am
being to optimistic?



Thanks

I had an issue with a Porter-Cable sander. After calling customer
service, they sent me a fix. My personal experience with PC customer
service is good and believe your experience will be likewise. Keep
us informed.

On Sat, 19 Feb 2005 16:46:30 -0500, "Scott Willett"
wrote:





I have used my brand new Porter Cable 7518 router maybe 5 times. Well it
just stopped today. I received it this January. It just quit after abut
20 seconds of use, Nothing real hard.



I have never dealt with Porter Cable service. Does anyone have any
experience with their service? I am hoping they will let me return it to
one of the service centers, and they will replace it. Do you think I am
being to optimistic?



Thanks

Before you give up on it try blowing out the switch with compressed
air. They have a tendency to fill up with dust and not make good
contact. Is that the variable speed model ? If so, slide the switch
back and forth a few times and give it another try.
Good Luck !
Lenny
On Sat, 19 Feb 2005 23:52:10 GMT, Phisherman wrote:

I had an issue with a Porter-Cable sander. After calling customer
service, they sent me a fix. My personal experience with PC customer
service is good and believe your experience will be likewise. Keep
us informed.

On Sat, 19 Feb 2005 16:46:30 -0500, "Scott Willett"
wrote:





I have used my brand new Porter Cable 7518 router maybe 5 times. Well it
just stopped today. I received it this January. It just quit after abut
20 seconds of use, Nothing real hard.



I have never dealt with Porter Cable service. Does anyone have any
experience with their service? I am hoping they will let me return it to
one of the service centers, and they will replace it. Do you think I am
being to optimistic?



Thanks

Scott Willett wrote:
I have used my brand new Porter Cable 7518 router maybe 5 times. Well it
just stopped today. I received it this January. It just quit after abut
20 seconds of use, Nothing real hard.



I have never dealt with Porter Cable service. Does anyone have any
experience with their service? I am hoping they will let me return it to
one of the service centers, and they will replace it. Do you think I am
being to optimistic?



Thanks


I purchased my PC 7539 at Home Depot and it was the floor model where
they had cut the cord. Given that I got it for a song, I figured I
would call PC and buy a new cord. When I spoke with them, they stated
that they would send a new cord and new tool accessory kit which
included manuals, warranty, wrenches, etc. I asked what it would cost
and they said there was not charge. Just asked for my address and it
all arrived two days later.

Give them a try. They might surprise you. At a minimum, they might
point you to the sources of the problem when you discuss it with them.

David

Just a quick follow-up

The problem was easily fixed, while I waited at the Porter Cable repair
center in the ATL GA area (Forrest Park). The issue was a simple soldered
connection came undone.

The service people were great.
Scott
Woodstock GA

"Scott Willett" wrote in message
...




I have used my brand new Porter Cable 7518 router maybe 5 times. Well it
just stopped today. I received it this January. It just quit after abut
20 seconds of use, Nothing real hard.



I have never dealt with Porter Cable service. Does anyone have any
experience with their service? I am hoping they will let me return it to
one of the service centers, and they will replace it. Do you think I am
being to optimistic?



Thanks