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#1
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Amusing conversation with Rockler customer service
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#2
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Amusing conversation with Rockler customer service
"mac davis" wrote in message ... I couldn't have made this up but wish I had the talent to: I could not make this up either. Got a new 23" Dell monitor, contacted Dell "Chat" to find out how to install the drivers. I was having a mental lapse as I finally woke up and took care of the situation my self. But any way after 40 minutes on the Chat with Dell Tech support they still could not tell me how to install the video driver and I gave up on them. A follow up e-mail from Dell wanted to know if every thing was resolved. ROTFL I pasted the entire 40 minute chat in the reply box. 1 hour later I got a response to that e-mail indicating that my complaint had been escalated and tech support would contact me with in 4 business days. SERVICE! |
#3
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Amusing conversation with Rockler customer service
On 08/31/2009 10:28 AM, Leon wrote:
I could not make this up either. Got a new 23" Dell monitor, contacted Dell "Chat" to find out how to install the drivers. I was having a mental lapse as I finally woke up and took care of the situation my self. But any way after 40 minutes on the Chat with Dell Tech support they still could not tell me how to install the video driver and I gave up on them. A follow up e-mail from Dell wanted to know if every thing was resolved. ROTFL I pasted the entire 40 minute chat in the reply box. 1 hour later I got a response to that e-mail indicating that my complaint had been escalated and tech support would contact me with in 4 business days. SERVICE! I bought a really nice 24" widescreen lcd monitor from Dell. Had problems getting it from their website so went through the call center. The gentleman with the indian accent took my order and my credit card number. I received the monitor but saw on my credit card statement that I'd also been billed for something else--turns out it was the next person's order from the same customer service guy. After much time on the phone sorting things out they promised to refund it. Next statement they refunded both charges. Being a nice guy I called them up and said that they'd screwed up and removed the charges for the monitor that I'd actually received. Their response...."I'm sorry sir but I have no record of you purchasing a monitor." Oh well, I tried. Chris |
#4
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Amusing conversation with Rockler customer service
Chris Friesen wrote:
On 08/31/2009 10:28 AM, Leon wrote: I could not make this up either. Got a new 23" Dell monitor, contacted Dell "Chat" to find out how to install the drivers. I was having a mental lapse as I finally woke up and took care of the situation my self. But any way after 40 minutes on the Chat with Dell Tech support they still could not tell me how to install the video driver and I gave up on them. A follow up e-mail from Dell wanted to know if every thing was resolved. ROTFL I pasted the entire 40 minute chat in the reply box. 1 hour later I got a response to that e-mail indicating that my complaint had been escalated and tech support would contact me with in 4 business days. SERVICE! I bought a really nice 24" widescreen lcd monitor from Dell. Had problems getting it from their website so went through the call center. The gentleman with the indian accent took my order and my credit card number. I received the monitor but saw on my credit card statement that I'd also been billed for something else--turns out it was the next person's order from the same customer service guy. After much time on the phone sorting things out they promised to refund it. Next statement they refunded both charges. Being a nice guy I called them up and said that they'd screwed up and removed the charges for the monitor that I'd actually received. Their response...."I'm sorry sir but I have no record of you purchasing a monitor." Oh well, I tried. Chris Yes and the sad fact is, all these jobs shipped overseas are to save $$$$ Why bother? -- "You can lead them to LINUX but you can't make them THINK" Running Mandriva release 2008.0 free-i586 using KDE on i586 Website Address http://rentmyhusband.biz/ |
#5
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Amusing conversation with Rockler customer service
On Mon, 31 Aug 2009 07:04:05 -0700, mac davis
wrote: I couldn't have made this up but wish I had the talent to: Thank you for shopping with Rockler. A copy of your order will be sent to . Your order may be sent in different shipments. If it is, no additional charges will apply. Order Notes: Must be sent US Postage, Can not receive UPS _________________________________________________ ________________ Your email indicates that the order was shipped by UPS.. This order was supposed to go USPS, not UPS.. UPS does not deliver to Post Boxes.. mac _________________________________________________ ________________ Thank you for your email. I checked our records and show we have a po box and a PMB. Is a PMB a physical address? If it's not a physical address, please supply your physical address so we can contact UPS with it. Sincerely, Rockler Order Department _________________________________________________ _________________ The instructions on the order were MUST BE SENT US Postage.. A PMB is a personal mail box.. We do not have a physical address in the United States.. mac _________________________________________________ ______________ Thank you for your email. I apologize the order was shipped by UPS in error. Please forward a physical address. Once we have this information we will contact UPS to update your information for delivery of your package. _________________________________________________ _______________ I don't know how much clearer I can make this.. If it COULD be sent to a physical address, one would of been supplied.. We live in Mexico and all mail goes to our PO Box in California and is brought down by courier.. What part of "Must be shipped by USPS" is not being understood? mac _________________________________________________ __________________ Thank you for your email. I apologize the order was shipped by UPS. We are contacting UPS to have the package returned. Once the package is returned we will reship by USPS to your post office box. mac Please remove splinters before emailing well...... at least they didnt hit you with several shipping charges. This just happened to me with amazon. Apperently the order [that was ordered all at the same time and paid for all at one time with the same card] had to be shipped from 3 seperate vendors so I got hit with 3 shipping charges! It was cabinet hardware and could have all come from the same vendor. 23 bucks for an 87 dollar order? bit much..... Care to guess who wont get any more of our business? Be glad rockler will work it out for ya cause amazon would not! hope all arrives soon mac. skeez |
#6
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Amusing conversation with Rockler customer service
On Aug 31, 11:28*am, "Leon" wrote:
"mac davis" wrote in message ... I couldn't have made this up but wish I had the talent to: I could not make this up either. Got a new 23" Dell monitor, *contacted Dell "Chat" to find out how to install the drivers. *I was having a mental lapse as I finally woke up and took care of the situation my self. *But any way after 40 minutes on the Chat with Dell Tech support they still could not tell me how to install the video driver and I gave up on them. *A follow up e-mail from Dell wanted to know if every thing was resolved. *ROTFL I pasted the entire 40 minute chat in the reply box. *1 hour later I got a response to that e-mail indicating that my complaint had been escalated and tech support would contact me with in 4 business days. SERVICE! Drivers? For a monitor? They're likely too young to have heard of such a thing. ;-) |
#7
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Amusing conversation with Rockler customer service
On Aug 31, 12:07*pm, Chris Friesen wrote:
On 08/31/2009 10:28 AM, Leon wrote: I could not make this up either. Got a new 23" Dell monitor, *contacted Dell "Chat" to find out how to install the drivers. *I was having a mental lapse as I finally woke up and took care of the situation my self. *But any way after 40 minutes on the Chat with Dell Tech support they still could not tell me how to install the video driver and I gave up on them. *A follow up e-mail from Dell wanted to know if every thing was resolved. *ROTFL I pasted the entire 40 minute chat in the reply box. *1 hour later I got a response to that e-mail indicating that my complaint had been escalated and tech support would contact me with in 4 business days. SERVICE! I bought a really nice 24" widescreen lcd monitor from Dell. *Had problems getting it from their website so went through the call center. *The gentleman with the indian accent took my order and my credit card number. *I received the monitor but saw on my credit card statement that I'd also been billed for something else--turns out it was the next person's order from the same customer service guy. *After much time on the phone sorting things out they promised to refund it. *Next statement they refunded both charges. *Being a nice guy I called them up and said that they'd screwed up and removed the charges for the monitor that I'd actually received. *Their response...."I'm sorry sir but I have no record of you purchasing a monitor." I was about to say that I bought a 20" monitor three or so years ago from Dell and a 24" off brand (Soyo) a year later for half what the Dell cost. The Dell never gets used. ;-) Oh well, I tried. Your gloat is even better. Did anyone tell you that you suck? |
#8
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Amusing conversation with Rockler customer service
On Aug 31, 1:07*pm, skeez wrote:
On Mon, 31 Aug 2009 07:04:05 -0700, mac davis wrote: I couldn't have made this up but wish I had the talent to: Thank you for shopping with Rockler. A copy of your order will be sent to . Your order may be sent in different shipments. If it is, no additional charges will apply. Order Notes: Must be sent US Postage, Can not receive UPS * _________________________________________________ ________________ Your email indicates that the order was shipped by UPS.. This order was supposed to go USPS, not UPS.. UPS does not deliver to Post Boxes.. mac _________________________________________________ ________________ Thank you for your email. *I checked our records and show we have a po box and a PMB. *Is a PMB a physical address? *If it's not a physical address, please supply your physical address so we can contact UPS with it. Sincerely, Rockler Order Department _________________________________________________ _________________ The instructions on the order were MUST BE SENT US Postage.. A PMB is a personal mail box.. We do not have a physical address in the United States.. mac _________________________________________________ ______________ Thank you for your email. *I apologize the order was shipped by UPS in error. Please forward a physical address. *Once we have this information we will contact UPS to update your information for delivery of your package. _________________________________________________ _______________ I don't know how much clearer I can make this.. If it COULD be sent to a physical address, one would of been supplied.. We live in Mexico and all mail goes to our PO Box in California and is brought down by courier.. What part of "Must be shipped by USPS" is not being understood? mac _________________________________________________ __________________ Thank you for your email. *I apologize the order was shipped by UPS. *We are contacting UPS to have the package returned. *Once the package is returned we will reship by USPS to your post office box. mac Please remove splinters before emailing well...... at least they didnt hit you with several shipping charges. This just happened to me with amazon. Apperently the order [that was ordered all at the same time and paid for all at one time with the same card] had to be shipped from 3 seperate vendors so I got hit with 3 shipping charges! *It was cabinet hardware and could have all come from the same vendor. 23 bucks for an 87 dollar order? bit much..... Care to guess who wont get any more of our business? Be glad rockler will work it out for ya cause amazon would not! hope all arrives soon mac. Shipping charges weren't disclosed when you place your order? |
#9
Posted to rec.woodworking
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Amusing conversation with Rockler customer service
"Chris Friesen" wrote in message ... On 08/31/2009 10:28 AM, Leon wrote: I could not make this up either. Got a new 23" Dell monitor, contacted Dell "Chat" to find out how to install the drivers. I was having a mental lapse as I finally woke up and took care of the situation my self. But any way after 40 minutes on the Chat with Dell Tech support they still could not tell me how to install the video driver and I gave up on them. A follow up e-mail from Dell wanted to know if every thing was resolved. ROTFL I pasted the entire 40 minute chat in the reply box. 1 hour later I got a response to that e-mail indicating that my complaint had been escalated and tech support would contact me with in 4 business days. SERVICE! I bought a really nice 24" widescreen lcd monitor from Dell. Had problems getting it from their website so went through the call center. The gentleman with the indian accent took my order and my credit card number. I received the monitor but saw on my credit card statement that I'd also been billed for something else--turns out it was the next person's order from the same customer service guy. After much time on the phone sorting things out they promised to refund it. Next statement they refunded both charges. Being a nice guy I called them up and said that they'd screwed up and removed the charges for the monitor that I'd actually received. Their response...."I'm sorry sir but I have no record of you purchasing a monitor." I have been using a NEC 18.1 5/4 since June 2001 and paid $1,100 for it. It still works fine, can't say that for either of the Trinitrons that preceded it. I never regretted spending the money, I was done with CRT's. I was really wanting a 24" 16/10 this time but for $172 with tax and shipping included the 23" 16/9 is just fine. If you have a big monitor you don't need a lot of money. ;~) |
#10
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Amusing conversation with Rockler customer service
On Mon, 31 Aug 2009 11:28:51 -0500, Leon wrote:
1 hour later I got a response to that e-mail indicating that my complaint had been escalated and tech support would contact me with in 4 business days. I had the same kind of problems with HP support concerning a Compaq monitor. Unfortunately, when tech support called, the gentleman on the other end had such a heavy Indian accent I couldn't understand him. I could understand enough to know he got very angry when I politely asked if I could speak to someone with less of an accent. -- Intelligence is an experiment that failed - G. B. Shaw |
#11
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Amusing conversation with Rockler customer service
Subject
When it comes to HP, they make decent printers, the rest of the product line can go straight to the old bit bucket. I dumped their crap long ago. Lew |
#12
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Amusing conversation with Rockler customer service
"Larry Blanchard" wrote I had the same kind of problems with HP support concerning a Compaq monitor. Unfortunately, when tech support called, the gentleman on the other end had such a heavy Indian accent I couldn't understand him. I could understand enough to know he got very angry when I politely asked if I could speak to someone with less of an accent. I have a hearing loss and speaking to someone on the phone with a heavy accent is not only extremely difficult, but cruel and unusual punishment. I had trouble installing an HP printer on my wife's computer and spent about an hour and a half being abused by some Indian tech support drone. When the ordeal was over, I figured out that the problem could have been solved in five minutes with a tech support person who spoke real english. And that could have been avoided by a page or two of instructions included in the printer package. It is my sincere belief that many of the folks who run these electronic products compaines go into this line of work to torture people. No doubt because they were treated badly in their youth due to poor social skills. And they never got laid. The facts support this theory. |
#13
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Amusing conversation with Rockler customer service
On Aug 31, 7:30*pm, Larry Blanchard wrote:
On Mon, 31 Aug 2009 11:28:51 -0500, Leon wrote: *1 hour later I got a response to that e-mail indicating that my complaint had been escalated and tech support would contact me with in 4 business days. I had the same kind of problems with HP support concerning a Compaq monitor. *Unfortunately, when tech support called, the gentleman on the other end had such a heavy Indian accent I couldn't understand him. *I could understand enough to know he got very angry when I politely asked if I could speak to someone with less of an accent. Well, well, well!!!!! That is not very PC now, izzit? |
#14
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Amusing conversation with Rockler customer service
Lew Hodgett wrote:
Subject When it comes to HP, they make decent printers, the rest of the product line can go straight to the old bit bucket. I dumped their crap long ago. Lew Their printers are "decent" I suppose, but I'm not sure they're that much better than anything else out there. The software they package with those printers, on the other hand, is some of the worst crap I've ever used. Bloated, slow, buggy, and downright inoperable. Oh, you just want to install the basic drivers without all the other crap? Sorry, there's no option for that. -- Free bad advice available here. To reply, eat the taco. http://www.flickr.com/photos/bbqboyee/ |
#15
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Amusing conversation with Rockler customer service
"Steve Turner" wrote in message ... Their printers are "decent" I suppose, but I'm not sure they're that much better than anything else out there. The software they package with those printers, on the other hand, is some of the worst crap I've ever used. Bloated, slow, buggy, and downright inoperable. Oh, you just want to install the basic drivers without all the other crap? Sorry, there's no option for that. Agreed, a couple of years ago we upgraded our home printer to a HP L7780 network job. Its a pretty good printer and does not use too much ink but ht einstall instructions failed to point out that you cannot hook up the printer USB AND wirelessly. If you want a combination of printing wirelessly and hard wired it has to be installed "wired" to the router. No if only the manual would have said that I and the tech would not have spent half a day screwing with it. Finally the tech asked how the printer was hooked up? And do you really need 3 hp file managers to be installed??? I have had 3 HPs, 6 Canons, and a 3 Panasonics. The Canons are as simple and user frinedly as I have ever had. |
#16
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Amusing conversation with Rockler customer service
Lew Hodgett wrote:
Subject When it comes to HP, they make decent printers, the rest of the product line can go straight to the old bit bucket. I dumped their crap long ago. Lew Maybe decent, but high-priced ink cartridges that come with an expiration date. Theoretically to make sure the ink is of proper quality and doesn't degrade. Realistically to prevent you from refilling the cartridges. There are instances of people stocking up on cartridges and not being able to use them because they have expired and the printer refused to use them. [My information is a couple years old, maybe they've changed, I haven't bothered to check recently. I'm using a Brother printer because it has full support for Linux, Windows, and Mac -- a necessity for my household] -- There is never a situation where having more rounds is a disadvantage Rob Leatham |
#17
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Amusing conversation with Rockler customer service
On Mon, 31 Aug 2009 10:20:21 -0400, "Lee Michaels"
wrote: "mac davis" wrote I couldn't have made this up but wish I had the talent to: Well,,,,,,,,,,,,,, eventually they got it right. Serves ya right for being a four-in-er. G Yeah, except we're talking about a $27 order including shipping.. You'd think they could have just shipped another one to me without waiting for the one they shipped wrong to come back.. mac Please remove splinters before emailing |
#18
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Amusing conversation with Rockler customer service
On Mon, 31 Aug 2009 14:21:17 GMT, notbob wrote:
On 2009-08-31, mac davis wrote: I couldn't have made this up but wish I had the talent to: Thank you for your email. I apologize the order was shipped by UPS. We are contacting UPS to have the package returned. Once the package is returned we will reship by USPS to your post office box. No biggie. A misunderstanding. Be grateful they WILL accommodate you by shipping via USPS. Some just will not. nb Yep.. those that I don't order from.. You'd be surprised at how many places DO us the mail if you request it.. mac Please remove splinters before emailing |
#19
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Amusing conversation with Rockler customer service
On 2009-09-01, Mark & Juanita wrote:
I dumped their crap long ago. Dump the printers, too. They're crap. I'm using a Brother printer because it has full support for Linux, Windows, and Mac -- a necessity for my household] BINGO! Get a b/w Brother laser printer. You don't really need a color inkjet. If ya wanna get a print of a color picture, put the file on portable media and go to Walmart or a printshop and get a couple prints. Use the b/w printer for everything else. Brother makes a killer laser printer for little money and they're damn near bullet proof. I've had mine for four yrs, moved across 4 states, dropped it, banged it, it's been in an auto accident..... Still works as good as the day I bought it. I use linux too. Took all of about 30 secs to set up. nb |
#20
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Amusing conversation with Rockler customer service
On Mon, 31 Aug 2009 11:28:51 -0500, "Leon" wrote:
I could not make this up either. Got a new 23" Dell monitor, contacted Dell "Chat" to find out how to install the drivers. I was having a mental lapse as I finally woke up and took care of the situation my self. But any way after 40 minutes on the Chat with Dell Tech support they still could not tell me how to install the video driver and I gave up on them. A follow up e-mail from Dell wanted to know if every thing was resolved. ROTFL I pasted the entire 40 minute chat in the reply box. 1 hour later I got a response to that e-mail indicating that my complaint had been escalated and tech support would contact me with in 4 business days. SERVICE! Very much like the one my wife had with Hughesnet on their support chat.. She was complaining about being put on FAP and the internet being too slow to use.. The person she was chatting with kept asking why it took so long for her to make each reply.. Duh.. mac Please remove splinters before emailing |
#21
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Amusing conversation with Rockler customer service
wrote in message
... On Aug 31, 1:07 pm, skeez wrote: well...... at least they didnt hit you with several shipping charges. This just happened to me with amazon. Apperently the order [that was ordered all at the same time and paid for all at one time with the same card] had to be shipped from 3 seperate vendors so I got hit with 3 shipping charges! It was cabinet hardware and could have all come from the same vendor. 23 bucks for an 87 dollar order? bit much..... Care to guess who wont get any more of our business? Be glad rockler will work it out for ya cause amazon would not! hope all arrives soon mac. Shipping charges weren't disclosed when you place your order? ========== Amazon is usually pretty good about doing that. The only bad surprise I got in the past few years was a vendor that slapped on sales tax after the order was completed. It seems everyone is a bit more strident these days, more ready to nickel and dime you. I very seldom pay shipping on Amazon. Or maybe you might say I pre-pay the entire year's shipping costs up front every October. I order enough from Amazon that the $80 Prime membership pays for itself a few times over. |
#22
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Amusing conversation with Rockler customer service
Leon wrote:
I have had 3 HPs, 6 Canons, and a 3 Panasonics. The Canons are as simple and user frinedly as I have ever had. I have a Canon MF4150 multi-function laser printer - best printer I've ever owned, and the accompanying software is unobtrusive, functional, and bug-free (at least in my experience). -- "Even if your wife is happy but you're unhappy, you're still happier than you'd be if you were happy and your wife was unhappy." - Red Green To reply, eat the taco. http://www.flickr.com/photos/bbqboyee/ |
#23
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Amusing conversation with Rockler customer service
On Sep 1, 10:53*am, "MikeWhy" wrote:
wrote in message ... On Aug 31, 1:07 pm, skeez wrote: well...... at least they didnt hit you with several shipping charges. This just happened to me with amazon. Apperently the order [that was ordered all at the same time and paid for all at one time with the same card] had to be shipped from 3 seperate vendors so I got hit with 3 shipping charges! It was cabinet hardware and could have all come from the same vendor. 23 bucks for an 87 dollar order? bit much..... Care to guess who wont get any more of our business? Be glad rockler will work it out for ya cause amazon would not! hope all arrives soon mac. Shipping charges weren't disclosed when you place your order? ========== Amazon is usually pretty good about doing that. The only bad surprise I got in the past few years was a vendor that slapped on sales tax after the order was completed. It seems everyone is a bit more strident these days, more ready to nickel and dime you. If they change the terms after the button is pushed it gets unpushed. I very seldom pay shipping on Amazon. Or maybe you might say I pre-pay the entire year's shipping costs up front every October. I order enough from Amazon that the $80 Prime membership pays for itself a few times over. Really? How so? I looked at their "Prime" membership and didn't see an advantage, no matter how much I bought from them. ...and I do buy quite a bit from Amazon (the Unisaw is the biggie this year). |
#24
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Amusing conversation with Rockler customer service
On Mon, 31 Aug 2009 22:49:56 -0700, Mark & Juanita wrote:
I'm using a Brother printer because it has full support for Linux, Windows, and Mac -- a necessity for my household] Same here. It's just a B&W laser, but it has duplexing and networking. It's an HL5250DN which is probably an obsolete model by now. -- Intelligence is an experiment that failed - G. B. Shaw |
#25
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Amusing conversation with Rockler customer service
wrote in message
... On Sep 1, 10:53 am, "MikeWhy" wrote: I very seldom pay shipping on Amazon. Or maybe you might say I pre-pay the entire year's shipping costs up front every October. I order enough from Amazon that the $80 Prime membership pays for itself a few times over. Really? How so? I looked at their "Prime" membership and didn't see an advantage, no matter how much I bought from them. ...and I do buy quite a bit from Amazon (the Unisaw is the biggie this year). ========= The big advantage is never having to worry about shipping charges. Some external vendors take part in the free shipping, but many do not. Very often, I prefer to buy from Amazon if they offer it with Prime shipping. I remember a time when I obsessed over adding a few more little things to the cart to hit their "free" shipping special du jour. Maybe I save money; maybe I don't. Now, I just click the "Two Day 1-click -- FREE" button when I see something that strikes my interest. In the past 2 years, I bought a 5 hp chipper, rototiller, 2-stage snowblower, and a drillpress. Those are the big items. For the shop... plenty, come to think of it. A new Woodworker II, Kreg bs fence, CMT router bit set; even little things like a quart of Titebond. The prices are competitive, and it would be hard to beat the shipping and convenience. |
#26
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Amusing conversation with Rockler customer service
"MikeWhy" writes:
wrote in message ... On Sep 1, 10:53 am, "MikeWhy" wrote: I very seldom pay shipping on Amazon. Or maybe you might say I pre-pay the entire year's shipping costs up front every October. I order enough from Amazon that the $80 Prime membership pays for itself a few times over. Really? How so? I looked at their "Prime" membership and didn't see an advantage, no matter how much I bought from them. ...and I do buy quite a bit from Amazon (the Unisaw is the biggie this year). ========= The big advantage is never having to worry about shipping charges. Some external vendors take part in the free shipping, but many do not. Very often, I prefer to buy from Amazon if they offer it with Prime shipping. So long as you can wait a few days, Amazon offers free super-saver shipping without a Prime membership. I cannot think of anything I've bought from amazon that I can't wait a week or so to get. Remember the old days when we'd hit the Sears catalog store once a blue moon to order whatnot, turnaround times of two weeks were not uncommon. (now the same small town has its own walmart - I'm not sure instant gratification is worth that :-) scott |
#27
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Amusing conversation with Rockler customer service
On Tue, 1 Sep 2009 18:15:57 -0500, "MikeWhy"
wrote: wrote in message ... On Sep 1, 10:53 am, "MikeWhy" wrote: I very seldom pay shipping on Amazon. Or maybe you might say I pre-pay the entire year's shipping costs up front every October. I order enough from Amazon that the $80 Prime membership pays for itself a few times over. Really? How so? I looked at their "Prime" membership and didn't see an advantage, no matter how much I bought from them. ...and I do buy quite a bit from Amazon (the Unisaw is the biggie this year). ========= The big advantage is never having to worry about shipping charges. Some external vendors take part in the free shipping, but many do not. Many don't participate in the "free shipping", either. Grizzley doesn't. Very often, I prefer to buy from Amazon if they offer it with Prime shipping. I remember a time when I obsessed over adding a few more little things to the cart to hit their "free" shipping special du jour. Maybe I save money; maybe I don't. Now, I just click the "Two Day 1-click -- FREE" button when I see something that strikes my interest. In the past 2 years, I bought a 5 hp chipper, rototiller, 2-stage snowblower, and a drillpress. Those are the big items. For the shop... plenty, come to think of it. A new Woodworker II, Kreg bs fence, CMT router bit set; even little things like a quart of Titebond. The prices are competitive, and it would be hard to beat the shipping and convenience. I'm sure my Unisaw had hefty shipping charges too, but it was bought from Amazon with "free shipping". Again, I don't see the purpose, for another $80. |
#28
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Amusing conversation with Rockler customer service
mac davis wrote:
On Mon, 31 Aug 2009 11:28:51 -0500, "Leon" wrote: I could not make this up either. Got a new 23" Dell monitor, contacted Dell "Chat" to find out how to install the drivers. I was having a mental lapse as I finally woke up and took care of the situation my self. But any way after 40 minutes on the Chat with Dell Tech support they still could not tell me how to install the video driver and I gave up on them. A follow up e-mail from Dell wanted to know if every thing was resolved. ROTFL I pasted the entire 40 minute chat in the reply box. 1 hour later I got a response to that e-mail indicating that my complaint had been escalated and tech support would contact me with in 4 business days. SERVICE! Very much like the one my wife had with Hughesnet on their support chat.. She was complaining about being put on FAP and the internet being too slow to use.. The person she was chatting with kept asking why it took so long for her to make each reply.. Duh.. Been there, done that. At least on chat you could decipher the English, via phone technical service, not so much. I am so glad DSL finally came to my little corner of the desert. I know that doesn't do much good for you, it's probably gonna be a while before you get a central office within 2 miles of you. :-) But hey, you've got the beach. mac Please remove splinters before emailing -- There is never a situation where having more rounds is a disadvantage Rob Leatham |
#29
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Amusing conversation with Rockler customer service
"Ralph E Lindberg" wrote in message ... PS, just because it was shipped UPS doesn't mean it will get delivered via UPS. Both UPS and FedEx has a "deal" they forced on the USPS, where the USPS gets to deliver the package (at a discount). I just this week got a box from Harbor Freight, that was shipped via FedEx and delivered by the USPS to my PO Box I have noticed that also, shipped by the bigger package carrier and delivered by the PO. How do you suppose the PO was forced? |
#30
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Amusing conversation with Rockler customer service
On Wed, 02 Sep 2009 05:48:15 -0700, Ralph E Lindberg
wrote: Both UPS and FedEx has a "deal" they forced on the USPS, where the USPS gets to deliver the package It's called "Basic" service at UPS. If you try to track a UPS shipment and the type of service shows as Basic, it will be delivered by the mail carrier. Tracking is a little better than that for Priority Mail, but not much. Tom Veatch Wichita, KS USA |
#31
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Amusing conversation with Rockler customer service
On Tue, 01 Sep 2009 13:09:35 -0500, Larry Blanchard
wrote: On Mon, 31 Aug 2009 22:49:56 -0700, Mark & Juanita wrote: I'm using a Brother printer because it has full support for Linux, Windows, and Mac -- a necessity for my household] Same here. It's just a B&W laser, but it has duplexing and networking. It's an HL5250DN which is probably an obsolete model by now. Just discontinued very recently. I am in mourning. We got a bunch of them for the private school my wife teaches at because they are cheap, reliable and easy on toner costs. Not sure what we will be replacing them with in the future. -- "We need to make a sacrifice to the gods, find me a young virgin... oh, and bring something to kill" Tim Douglass http://www.DouglassClan.com |
#32
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Amusing conversation with Rockler customer service
On Sep 2, 6:38*am, "Leon" wrote:
How do you suppose the PO was forced? Political pressure (per a retired Postal offical I know) The USPS gets paid a small amount to execute delivery, per the same person the USPS loses money on the transaction. Just like "bulk" mail and "media" mail. But the Congress doesn't let them raise their rates |
#33
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Amusing conversation with Rockler customer service
Ralph wrote:
On Sep 2, 6:38 am, "Leon" wrote: How do you suppose the PO was forced? Political pressure (per a retired Postal offical I know) The USPS gets paid a small amount to execute delivery, per the same person the USPS loses money on the transaction. Just like "bulk" mail and "media" mail. But the Congress doesn't let them raise their rates Why should they be able to, we're already paying the higher rate through our taxes. -- -MIKE- "Playing is not something I do at night, it's my function in life" --Elvin Jones (1927-2004) -- http://mikedrums.com ---remove "DOT" ^^^^ to reply |
#34
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Amusing conversation with Rockler customer service
-MIKE- wrote:
Ralph wrote: On Sep 2, 6:38 am, "Leon" wrote: How do you suppose the PO was forced? Political pressure (per a retired Postal offical I know) The USPS gets paid a small amount to execute delivery, per the same person the USPS loses money on the transaction. Just like "bulk" mail and "media" mail. But the Congress doesn't let them raise their rates Why should they be able to, we're already paying the higher rate through our taxes. ???? The US Postal Service is a quasi-governmental agency that does not receive taxpayer funding. Further, postage rates are not set by Congress. There was an agreement in 2003 that the postal service would not raise rates for 3 years, but that agreement expired three years ago. |
#35
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Amusing conversation with Rockler customer service
Lee Michaels wrote:
"mac davis" wrote I couldn't have made this up but wish I had the talent to: Well,,,,,,,,,,,,,, eventually they got it right. Serves ya right for being a four-in-er. G Sometimes it's the foreign mail service. I worked for a company that had an office in Milan. All our mail went to Switzerland where an employee would make the drive daily to retrieve it, such was the awfulness of the Italian postal service. If you think I jest, this was about the time that one of the Rothschild's sons was kidnapped in Rome. The kidnappers mailed one of the son's EARS to the family to demonstrate their resolve. The ear took TEN DAYS to be delivered in the same city. But everything is relative. At the turn of the last century, there were FOUR mail deliveries per day in London. One could send an invitation to an afternoon soiree and receive an RSVP long before tea-time. |
#36
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Amusing conversation with Rockler customer service
"HeyBub" wrote in message At the turn of the last century, there were FOUR mail deliveries per day in London. One could send an invitation to an afternoon soiree and receive an RSVP long before tea-time. Sounds like the postman would take the mail out and deliver it as it came in. Unlike today where someone comes once a day with 300lbs of junk mail. It gets worse though, at least in my apartment building. A number of the delivery people are too lazy to even hit the buzzer code when there's a package delivery. Damned if they're going to bring it up to the front door. They simply paste a 'not at home' tag in the lobby and leave. I've watched them do this on the security camera. Then it's up to me to take the tag and wheel my chair 300 yards to the postal outlet to pick up the package. I've called in and complained a number of times about this, but they don't care. |
#37
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Amusing conversation with Rockler customer service
J. Clarke wrote:
-MIKE- wrote: Ralph wrote: On Sep 2, 6:38 am, "Leon" wrote: How do you suppose the PO was forced? Political pressure (per a retired Postal offical I know) The USPS gets paid a small amount to execute delivery, per the same person the USPS loses money on the transaction. Just like "bulk" mail and "media" mail. But the Congress doesn't let them raise their rates Why should they be able to, we're already paying the higher rate through our taxes. ???? The US Postal Service is a quasi-governmental agency that does not receive taxpayer funding. Further, postage rates are not set by Congress. There was an agreement in 2003 that the postal service would not raise rates for 3 years, but that agreement expired three years ago. The USPS DOES get taxpayer money. The government pays the postal service for the mail it sends and to support programs such as mail for the blind and election ballots for members of the armed services. |
#38
Posted to rec.woodworking
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Amusing conversation with Rockler customer service
HeyBub wrote:
J. Clarke wrote: -MIKE- wrote: Ralph wrote: On Sep 2, 6:38 am, "Leon" wrote: How do you suppose the PO was forced? Political pressure (per a retired Postal offical I know) The USPS gets paid a small amount to execute delivery, per the same person the USPS loses money on the transaction. Just like "bulk" mail and "media" mail. But the Congress doesn't let them raise their rates Why should they be able to, we're already paying the higher rate through our taxes. ???? The US Postal Service is a quasi-governmental agency that does not receive taxpayer funding. Further, postage rates are not set by Congress. There was an agreement in 2003 that the postal service would not raise rates for 3 years, but that agreement expired three years ago. The USPS DOES get taxpayer money. The government pays the postal service for the mail it sends and to support programs such as mail for the blind and election ballots for members of the armed services. And UPS gets taxpayer money for the packages the government sends too. You're nitpicking pointlessly. |
#39
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Amusing conversation with Rockler customer service
"HeyBub" wrote in message If you think I jest, this was about the time that one of the Rothschild's sons was kidnapped in Rome. The kidnappers mailed one of the son's EARS to the family to demonstrate their resolve. The ear took TEN DAYS to be delivered in the same city. They should have earmarked the address label. |
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