As the email string below indicates, Lie Nielsen has support that's as
good as their planes. Less than 24 hours from inquiry to response, and
a great response too.

I'm just a satisfied LN customer, not a shill for them.

SNIP

Date: Mon, 03 Aug 2009 10:56:13 -0400
From: Lie-Nielsen Toolworks
User-Agent: Thunderbird 2.0.0.18 (Windows/20081105)
To: Tom Banes
Subject: Part for LN 60 1/2 Plane

Tom,


We can send you a new threaded rod. Just let me know your mailing address and I will get one off in the mail today. No Charge.


Cheers,


Deneb

Date: Sun, 02 Aug 2009 15:01:55 -0500
To:
From: Tom XXXX XXXXXXXXXXXXXXX
Subject: Part for LN 60 1/2 Plane

Gentlemen:

Is it possible to order a new stud (the one the adjusting nut threads on) for an LN 60 1/2? My plane fell off the bench and (naturally) landed on the adjusting nut and bent the stud.
I tried to straighten it by hand without messing up the threads but I wasn't real successful. Of the 5 LN planes I own it's probably the one I use (and enjoy) the most.

Please let me know how to order a new stud and the cost, payment method, shipping, etc.

Regards.

Tom

SNAP

Tom B wrote,on my timestamp of 4/08/2009 7:36 AM:
As the email string below indicates, Lie Nielsen has support that's as
good as their planes. Less than 24 hours from inquiry to response, and
a great response too.

I'm just a satisfied LN customer, not a shill for them.



Seconded. They got me a replacement lever cap from their
large shoulder plane that just fitted perfectly on my
Record 073. I had dropped the 073 and the steel lever cap
broke off. I now have one of the few hybrid 073s in existence!
And the whole thing was sealed in a few days. Amazing service!



SNIP

Date: Mon, 03 Aug 2009 10:56:13 -0400
From: Lie-Nielsen Toolworks
User-Agent: Thunderbird 2.0.0.18 (Windows/20081105)
To: Tom Banes
Subject: Part for LN 60 1/2 Plane

Tom,


We can send you a new threaded rod. Just let me know your mailing address and I will get one off in the mail today. No Charge.


Cheers,


Deneb

Date: Sun, 02 Aug 2009 15:01:55 -0500
To:
From: Tom XXXX XXXXXXXXXXXXXXX
Subject: Part for LN 60 1/2 Plane

Gentlemen:

Is it possible to order a new stud (the one the adjusting nut threads on) for an LN 60 1/2? My plane fell off the bench and (naturally) landed on the adjusting nut and bent the stud.
I tried to straighten it by hand without messing up the threads but I wasn't real successful. Of the 5 LN planes I own it's probably the one I use (and enjoy) the most.

Please let me know how to order a new stud and the cost, payment method, shipping, etc.

Regards.

Tom